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Spa People: 20th anniversary issue
Diana Mestre

High Tech will shape our future, but success will only be guaranteed if we maintain our caring, human approach


What have been the biggest industry disruptors?
Global warming and COVID-19. Both have led to a shift towards health, wellness, transformative and regenerative tourism which impact every aspect of spa development and operations.

What key innovations can you identify?
The most significant change has been the integration of technology. From wearable tech and biohacking as a shortcut to wellness to the explosion of meditation, breathwork and yoga apps and online wellbeing tutorials and courses.

The next step is to incorporate virtual reality, augmented reality and artificial intelligence into spa offerings to enhance the customer experience.

What do you wish had been invented?
Advanced modalities that can enhance the quality of life in old age, perhaps driven by our understanding of epigenetics and telomeres and using vibrational medicine and advanced frequency-sound capsules that bring about cellular renovation and age reversal.

What’s holding spas back?
While high-tech services will shape our future, the success of spas will only be guaranteed if we maintain our caring human approach. A therapist’s biggest asset is their healing hands, ability to serve from the heart, empathy, intention and whole-person approach, ensuring that each client’s needs and concerns are understood and addressed.

The industry runs the risk of packaging practices into commercial products, driven by greed and profit, rather than focusing on the actual value of wellbeing so treatments lose their true significance and profound importance.

What will the industry look like in 2050?
I hope it will focus on human values and empowerment and that wellness is readily available to children, health providers, blue-collar workers and corporate employees – people of all ages, abilities and backgrounds.
Birthday message to Spa Business

"Spa Business is the most important wellness publication on the planet! It was the first magazine to take an interest in the spa industry in Mexico, Latin America and the Caribbean, it gave us a voice and placed us on the world map. It informs and inspires global professionals with its visionary articles"

More from spa industry leaders...

In celebration of Spa Business’ 20th anniversary, industry leaders take a look at how far the sector has come since the magazine’s inception in 2003, share personal career highlights and reveal their plans and ideas for the future.

View next: Davide Bollati

Read more from this issue of Attractions Management magazine

View contents of Attractions Management 2023 issue 3
Diana Mestre

Spa People: 20th anniversary issue

Diana Mestre

Current article
COMPANY PROFILES
Polin Waterparks

Polin was founded in Istanbul in 1976. Polin has since grown into a leading company in the waterpa [more...]
iPlayCO

iPlayCo was established in 1999. [more...]
QubicaAMF UK

QubicaAMF is the largest and most innovative bowling equipment provider with 600 employees worldwi [more...]
Taylor Made Designs

Founded in 1993, Taylor Made Designs supply corporate clothing and brand-enhancing merchandise to [more...]
+ More profiles  
FEATURED SUPPLIER

Iconic Liverpool attraction opens door to new operators
An opportunity to reimagine one of the UK’s most recognisable towers has been formally opened by Rivington Hark, as St Johns Beacon invites operators and partners to shape its next phase. [more...]
CATALOGUE GALLERY
 

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09-11 Jun 2026

World Sauna Forum 2026

Savutuvan Apaja, Haapaniemi, Finland
23-26 Aug 2026

Elevate Spa Riviera Maya Edition

The Riviera Maya Edition Kanai, Playa del Carmen, Mexico
+ More diary  
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Get Attractions Management digital magazine FREE
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Spa People: 20th anniversary issue
Diana Mestre

High Tech will shape our future, but success will only be guaranteed if we maintain our caring, human approach


What have been the biggest industry disruptors?
Global warming and COVID-19. Both have led to a shift towards health, wellness, transformative and regenerative tourism which impact every aspect of spa development and operations.

What key innovations can you identify?
The most significant change has been the integration of technology. From wearable tech and biohacking as a shortcut to wellness to the explosion of meditation, breathwork and yoga apps and online wellbeing tutorials and courses.

The next step is to incorporate virtual reality, augmented reality and artificial intelligence into spa offerings to enhance the customer experience.

What do you wish had been invented?
Advanced modalities that can enhance the quality of life in old age, perhaps driven by our understanding of epigenetics and telomeres and using vibrational medicine and advanced frequency-sound capsules that bring about cellular renovation and age reversal.

What’s holding spas back?
While high-tech services will shape our future, the success of spas will only be guaranteed if we maintain our caring human approach. A therapist’s biggest asset is their healing hands, ability to serve from the heart, empathy, intention and whole-person approach, ensuring that each client’s needs and concerns are understood and addressed.

The industry runs the risk of packaging practices into commercial products, driven by greed and profit, rather than focusing on the actual value of wellbeing so treatments lose their true significance and profound importance.

What will the industry look like in 2050?
I hope it will focus on human values and empowerment and that wellness is readily available to children, health providers, blue-collar workers and corporate employees – people of all ages, abilities and backgrounds.
Birthday message to Spa Business

"Spa Business is the most important wellness publication on the planet! It was the first magazine to take an interest in the spa industry in Mexico, Latin America and the Caribbean, it gave us a voice and placed us on the world map. It informs and inspires global professionals with its visionary articles"

More from spa industry leaders...

In celebration of Spa Business’ 20th anniversary, industry leaders take a look at how far the sector has come since the magazine’s inception in 2003, share personal career highlights and reveal their plans and ideas for the future.

View next: Davide Bollati

Read more from this issue of Attractions Management magazine

View contents of Attractions Management 2023 issue 3
Diana Mestre

Spa People: 20th anniversary issue

Diana Mestre

Current article
LATEST NEWS
Warner Bros Discovery collaborates on upcoming Pompeii attraction
A new immersive attraction designed to transport visitors into the final hours of ancient Pompeii is preparing to open near the world-famous archaeological site in southern Italy.
Bob Rogers hands BRC to long-serving leadership team
Experience design company, BRC Imagination Arts, has completed a transition that sees founder Bob Rogers pass ownership of the business to four long-serving senior executives, while remaining actively involved with the company.
Rainer Maelzer joins Therme Group as chief entertainment officer
Rainer Maelzer, an experiential entertainment innovator, has been appointed chief entertainment officer by Therme Group.
Movie Park Germany reveals new Paramount attraction as part of its 30th anniversary celebrations
Movie Park Germany has opened a new Paramount Pictures-themed attraction as part of its 30th anniversary celebrations, using immersive storytelling and adaptive reuse to reinforce the park’s longstanding “Hollywood in Germany” positioning.
Therme Manchester reveals 90:90 strategy – 90 per cent of the UK population within a 90-minute drive of a Therme
Therme Manchester’s 28-acre development, which will include interconnected glass pavilions that measure 65,000sq m, will be the largest bathing and wellbeing attraction in the world once complete, according to prof David Russell, CEO of Therme UK. 
Efteling expands family offer with new Hooghmoed drop tower
Efteling has opened Hooghmoed, a new family drop tower designed to broaden the appeal of its recently launched Sirene Island themed area and introduce younger visitors to thrill attractions.
Universal and Puy du Fou projects point to rise of Oxford–Cambridge corridor
A proposed Puy du Fou development near Bicester and Universal Destinations and Experiences’ planned resort in Bedford are emerging as part of a wider transformation of the Oxford– Cambridge Growth Corridor into a major centre for UK leisure and tourism inv
Shedd Aquarium upgrades its visitor experience with new Immersion Theater
Shedd Aquarium has opened the Immersion Theater developed in partnership with SimEx- Iwerks, as part of a wider strategy to enhance the guest experience and create additional revenue opportunities.
UK government cuts VAT on attractions to boost summer visitor economy
The UK government has announced a temporary reduction in VAT on visitor attractions and children’s meals as part of a summer cost-of-living support package designed to stimulate the visitor economy and encourage family days out.
Joy as a radical act: Yinka Ilori launches solo exhibition celebrating the rebellious power of spreading happiness
As designer Yinka Ilori prepares for his first solo gallery show in London, he speaks exclusively to CLADmag about his mission to spread joy, the power of play, and his bold approach to using colour (including the colours you won’t see in his work).
Government of Thailand reveals it is courting major theme park operators
The government of Thailand is exploring plans for a THB300bn (£6.3bn, US$8.3bn) entertainment complex in the country’s Eastern Economic Corridor (EEC), with officials proposing a large-scale theme park and sports destination as part of a broader tourism and economic development strategy.
Hainan Science Museum by Ma Yansong, opens in China
A new science museum has opened to the public in Haikou after attracting more than 350,000 visitors during a four-month soft opening period.
+ More news   
 
COMPANY PROFILES
Polin Waterparks

Polin was founded in Istanbul in 1976. Polin has since grown into a leading company in the waterpa [more...]
iPlayCO

iPlayCo was established in 1999. [more...]
QubicaAMF UK

QubicaAMF is the largest and most innovative bowling equipment provider with 600 employees worldwi [more...]
Taylor Made Designs

Founded in 1993, Taylor Made Designs supply corporate clothing and brand-enhancing merchandise to [more...]
+ More profiles  
FEATURED SUPPLIER

Iconic Liverpool attraction opens door to new operators
An opportunity to reimagine one of the UK’s most recognisable towers has been formally opened by Rivington Hark, as St Johns Beacon invites operators and partners to shape its next phase. [more...]
CATALOGUE GALLERY
+ More catalogues  
DIRECTORY
+ More directory  
DIARY

 

09-11 Jun 2026

World Sauna Forum 2026

Savutuvan Apaja, Haapaniemi, Finland
23-26 Aug 2026

Elevate Spa Riviera Maya Edition

The Riviera Maya Edition Kanai, Playa del Carmen, Mexico
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2026

ABOUT LEISURE MEDIA
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