What’s been your biggest life lesson? In 2016, I stepped down from an executive position at US franchise chain Massage Envy, to spend more time with my ageing mother. After 20-plus years of being fully immersed in my career, I felt it was time to take a break. This decision turned out to be eye-opening. There’s growth and learning that comes when we slow down, reassess and reconnect with our true selves and loved ones. Today, I’m back in my career but with more confidence, clarity and boundaries.
What do you still hope to accomplish? There’s a great need for professional, talented therapists to meet the ever-growing consumer demand for massage and bodywork services. I hope to be a part of the movement and efforts that build and drive positive public awareness and understanding of massage careers to increase interest and grow our workforce.
How has the industry evolved? In 2003, spa services were mainly available to an elite clientele. In the past 20 years, we’ve experienced unprecedented growth in local day spas through the franchise model. These models offer affordable monthly memberships of US$79-89 (€70-80 £60-68), which include a 60-minute massage, in thousands of locations in suburban communities meaning they target a more diverse consumer. US franchise spa and massage businesses are now collectively performing 30 million services annually.
What do you wish had been invented? The spa industry could greatly benefit from a national, streamlined education model for therapists, aestheticians and management candidates.
How do you hope the industry will look in 2050? I’d like to see spa services as a part of everyone’s wellness and health routines. They are so beneficial in managing hundreds of physical and emotional challenges that we all face in today’s world. It would be amazing to see the availability of them spread across all demographics. Heal the body, heal the planet.
Birthday message to Spa Business
"The world of spa and wellness is ever-evolving and Spa Business has been at the forefront of these changes. I’ve always valued its content and how it leads the charge with thought-provoking articles"
More from spa industry leaders...
In celebration of Spa Business’ 20th anniversary, industry leaders take a look at how far the sector has come since the magazine’s inception in 2003, share personal career highlights and reveal their plans and ideas for the future.
Read more from this issue of Attractions Management magazine
View contents of Attractions Management 2023 issue 3
Editor's letter: Reflection point
As Spa Business celebrates its 20th birthday, Katie Barnes pauses for thought and rejoices in the industry’s evolution
Spa People: 20th anniversary issue: Anna Bjurstam
The strategic senior advisor at Six Senses and Raison d'Etre on being initiated as a shaman, why psychedelics are here to stay and her bigger fear for the global spa industry
Promotion: Klafs: Relax into wellbeing
Klafs and Studio F. A. Porsche have combined their design and wellness expertise to create an oasis for total-body relaxation
News report: Eastern promise
Japan’s spa industry is valued at US$4.2 billion and is part of the world's third highest-performing wellness economy
Jeremy McCarthy: Theory of evolution
From spa to wellness and now leisure – Spa Business’ contributing editor looks at where hospitality experiences are heading
Promotion: Lemi: Built to last
Lemi is committed to leading with innovation to create
cutting-edge treatment room solutions that excel
in terms of performance and eco-credentials
Promotion: G.M. COLLIN: Collagen pioneers
GM Collin’s expertise in collagen research and product formulation has resulted in the creation of a new serum that combats age-related skin degeneration
Promotion: Comfort Zone: A brighter future
Consumers are increasingly interested in reducing dark spots and hyperpigmentation and a new line from Comfort Zone has been launched to address this emerging need
Promotion: Art of Cryo: Life changing experience
Vikki and Robbie are often exhausted after work. A visit to the spa to experience
the Art of Cryo Tech-Spa Module is a chance to re-set and rejuvenate together
An opportunity to reimagine one of the UK’s most recognisable towers has been formally
opened by Rivington Hark, as St Johns Beacon invites operators and partners to shape its
next phase. [more...]
What’s been your biggest life lesson? In 2016, I stepped down from an executive position at US franchise chain Massage Envy, to spend more time with my ageing mother. After 20-plus years of being fully immersed in my career, I felt it was time to take a break. This decision turned out to be eye-opening. There’s growth and learning that comes when we slow down, reassess and reconnect with our true selves and loved ones. Today, I’m back in my career but with more confidence, clarity and boundaries.
What do you still hope to accomplish? There’s a great need for professional, talented therapists to meet the ever-growing consumer demand for massage and bodywork services. I hope to be a part of the movement and efforts that build and drive positive public awareness and understanding of massage careers to increase interest and grow our workforce.
How has the industry evolved? In 2003, spa services were mainly available to an elite clientele. In the past 20 years, we’ve experienced unprecedented growth in local day spas through the franchise model. These models offer affordable monthly memberships of US$79-89 (€70-80 £60-68), which include a 60-minute massage, in thousands of locations in suburban communities meaning they target a more diverse consumer. US franchise spa and massage businesses are now collectively performing 30 million services annually.
What do you wish had been invented? The spa industry could greatly benefit from a national, streamlined education model for therapists, aestheticians and management candidates.
How do you hope the industry will look in 2050? I’d like to see spa services as a part of everyone’s wellness and health routines. They are so beneficial in managing hundreds of physical and emotional challenges that we all face in today’s world. It would be amazing to see the availability of them spread across all demographics. Heal the body, heal the planet.
Birthday message to Spa Business
"The world of spa and wellness is ever-evolving and Spa Business has been at the forefront of these changes. I’ve always valued its content and how it leads the charge with thought-provoking articles"
More from spa industry leaders...
In celebration of Spa Business’ 20th anniversary, industry leaders take a look at how far the sector has come since the magazine’s inception in 2003, share personal career highlights and reveal their plans and ideas for the future.
Read more from this issue of Attractions Management magazine
View contents of Attractions Management 2023 issue 3
Editor's letter: Reflection point
As Spa Business celebrates its 20th birthday, Katie Barnes pauses for thought and rejoices in the industry’s evolution
Spa People: 20th anniversary issue: Anna Bjurstam
The strategic senior advisor at Six Senses and Raison d'Etre on being initiated as a shaman, why psychedelics are here to stay and her bigger fear for the global spa industry
Promotion: Klafs: Relax into wellbeing
Klafs and Studio F. A. Porsche have combined their design and wellness expertise to create an oasis for total-body relaxation
News report: Eastern promise
Japan’s spa industry is valued at US$4.2 billion and is part of the world's third highest-performing wellness economy
Jeremy McCarthy: Theory of evolution
From spa to wellness and now leisure – Spa Business’ contributing editor looks at where hospitality experiences are heading
Promotion: Lemi: Built to last
Lemi is committed to leading with innovation to create
cutting-edge treatment room solutions that excel
in terms of performance and eco-credentials
Promotion: G.M. COLLIN: Collagen pioneers
GM Collin’s expertise in collagen research and product formulation has resulted in the creation of a new serum that combats age-related skin degeneration
Promotion: Comfort Zone: A brighter future
Consumers are increasingly interested in reducing dark spots and hyperpigmentation and a new line from Comfort Zone has been launched to address this emerging need
Promotion: Art of Cryo: Life changing experience
Vikki and Robbie are often exhausted after work. A visit to the spa to experience
the Art of Cryo Tech-Spa Module is a chance to re-set and rejuvenate together
A new immersive attraction designed to transport visitors into the final hours of ancient Pompeii
is preparing to open near the world-famous archaeological site in southern Italy.
Experience design company, BRC Imagination Arts, has completed a transition that sees founder
Bob Rogers pass ownership of the business to four long-serving senior executives, while
remaining actively involved with the company.
Movie Park Germany has opened a new Paramount Pictures-themed attraction as part of its 30th
anniversary celebrations, using immersive storytelling and adaptive reuse to reinforce the park’s
longstanding “Hollywood in Germany” positioning.
Therme Manchester’s 28-acre development, which will include interconnected glass pavilions
that measure 65,000sq m, will be the largest bathing and wellbeing attraction in the world once
complete, according to prof David Russell, CEO of Therme UK.
Efteling has opened Hooghmoed, a new family drop tower designed to broaden the appeal of its
recently launched Sirene Island themed area and introduce younger visitors to thrill attractions.
A proposed Puy du Fou development near Bicester and Universal Destinations and Experiences’
planned resort in Bedford are emerging as part of a wider transformation of the Oxford–
Cambridge Growth Corridor into a major centre for UK leisure and tourism inv
Shedd Aquarium has opened the Immersion Theater developed in partnership with SimEx-
Iwerks, as part of a wider strategy to enhance the guest experience and create additional
revenue opportunities.
The UK government has announced a temporary reduction in VAT on visitor attractions and
children’s meals as part of a summer cost-of-living support package designed to stimulate the
visitor economy and encourage family days out.
As designer Yinka Ilori prepares for his first solo gallery show in London, he speaks exclusively
to CLADmag about his mission to spread joy, the power of play, and his bold approach to using
colour (including the colours you won’t see in his work).
The government of Thailand is exploring plans for a THB300bn (£6.3bn, US$8.3bn)
entertainment complex in the country’s Eastern Economic Corridor (EEC), with officials
proposing a large-scale theme park and sports destination as part of a broader tourism and
economic development strategy.
An opportunity to reimagine one of the UK’s most recognisable towers has been formally
opened by Rivington Hark, as St Johns Beacon invites operators and partners to shape its
next phase. [more...]
