Spas of all sizes choose Premier Software / photo: Robert Kneschke/shutterstock
Managing a successful spa or wellness business requires careful attention to revenue optimisation and guest satisfaction, as well as investing in a trusted software system that’s customisable to your property needs is key.
Premier Software has been a leading provider of spa management software for nearly 30 years, providing a complete business overview at the touch of a button, helping operators maximise profitability, manage day-to-day operations and identify areas of growth.
There’s a reason a majority of UK spa managers choose Premier and that’s the operational control it delivers.
Spas of all sizes, ranging from Harrods and Intercontinental Hotels, to boutique properties, such as The Gainsborough, choose Premier Software for its depth of functionality, so they have full commercial oversight.
From staff scheduling to marketing, membership to reporting, we’ve built our tech alongside the industry so it really is the most comprehensive solution on the market for any spa.
Investing in a comprehensive and trusted spa and leisure management software is a wise decision for any wellness business. By prioritising revenue management, enhancing guest satisfaction, and optimising operational efficiency, spas can scale growth in this ever-evolving industry.
Revenue management is crucial for spa businesses, as it involves predicting consumer behaviour, optimising product availability and setting prices to maximise revenue growth
By selling the right services at the right time and price, spas can boost their profitability and with the right software, spa directors can easily identify revenue management opportunities and yield accordingly.
This strategic approach can significantly impact the bottom line and ensure long-term success.
When choosing your software, look for comprehensive reporting functionality designed to meet the needs of spa owners and finance teams
2 Enhancing guest satisfaction
Guest experience is a key factor that sets spas apart from the competition and in today’s digital age, customers expect the convenience of booking appointments online at any time.
A custom online booking site designed for your spa can reduce missed appointments and improve guest satisfaction and with the right software, customers can book appointments at their convenience, resulting in a seamless and personalised guest experience.
Additionally, software with built-in CRM capabilities can help manage loyalty and memberships allowing spas to enhance guest satisfaction and tailor their offerings.
With up to 72 per cent of spa guests choosing to book online, look for a software management system that integrates with best-in-breed online e-commerce platforms, such as onejourney
3 Boosting profitability through efficient operations
Spa software can streamline various aspects of operations, including staff scheduling, white space management and inventory control and by automating these processes, spa directors can save time and reduce the risk of errors.
Additionally, software with thorough analytics enables spa businesses to track KPIs, customer buying trends, and demographics, allowing for data-driven decision-making and revenue optimisation.
"Look for a system that has comprehensive features and functionality to save time and increase profitability"
Laura Meeson is director of spa at Premier Software – part of Journey Hospitality
Read more from this issue of Attractions Management magazine
View contents of Attractions Management 2023 issue 4
Sponsored: Highest French distinction for RKF's CEO
After receiving the highest civilian award for services to the French nation, Riadh Bouaziz, CEO of RKF Luxury Linen, reflects on his company’s many achievements and considers what lies ahead
Association focus: Thermal Heritage
Jane Kitchen finds out how two key associations – the European Historic Thermal Towns Association and the Great Spa Towns of Europe – are protecting and promoting the unique cultural relevances of Europe’s spa towns
Interview: Paul Simons
As he retires from the Great Spa Towns of Europe, the industry leader reflects on his long and esteemed career
Sponsored: New ways with water
Working globally with architects and interior designers allows Myrtha Wellness to embrace the latest trends in the international hospitality sector, as director Stefano Cattaneo explains
Sponsored: Cutting edge
Ara Patterson from Equinox Hotels talks about a partnership with
Gharieni that’s delivering ROI and innovative treatments for guests
Interview: Niamh O'Connell
What does Jumeirah’s first vice president of wellbeing have planned for the Middle East-based hospitality group?
Sponsored: Lasse Eriksen on contrast therapy
Contrast therapy is gaining attention for its healing effects. We ask aufguss and sauna expert Lasse Eriksen to share his views on the perfect experience
Nature spas: Tree of life
Lisa Starr discovers two retreats in Austria and Italy which base their wellbeing concepts on forests
Sponsored: Spirit of Excellence
Rupert Schmid and Pierre-Louis Delapalme, owners of Biologique Recherche, discuss the global rollout of its ‘Ambassade’ flagship spas
Sponsored: Outstanding performance
Bicester Hotel & Spa is working with Matrix Fitness to enable wellness guests to train like athletes with a unique offering
Spas of all sizes choose Premier Software / photo: Robert Kneschke/shutterstock
Managing a successful spa or wellness business requires careful attention to revenue optimisation and guest satisfaction, as well as investing in a trusted software system that’s customisable to your property needs is key.
Premier Software has been a leading provider of spa management software for nearly 30 years, providing a complete business overview at the touch of a button, helping operators maximise profitability, manage day-to-day operations and identify areas of growth.
There’s a reason a majority of UK spa managers choose Premier and that’s the operational control it delivers.
Spas of all sizes, ranging from Harrods and Intercontinental Hotels, to boutique properties, such as The Gainsborough, choose Premier Software for its depth of functionality, so they have full commercial oversight.
From staff scheduling to marketing, membership to reporting, we’ve built our tech alongside the industry so it really is the most comprehensive solution on the market for any spa.
Investing in a comprehensive and trusted spa and leisure management software is a wise decision for any wellness business. By prioritising revenue management, enhancing guest satisfaction, and optimising operational efficiency, spas can scale growth in this ever-evolving industry.
Revenue management is crucial for spa businesses, as it involves predicting consumer behaviour, optimising product availability and setting prices to maximise revenue growth
By selling the right services at the right time and price, spas can boost their profitability and with the right software, spa directors can easily identify revenue management opportunities and yield accordingly.
This strategic approach can significantly impact the bottom line and ensure long-term success.
When choosing your software, look for comprehensive reporting functionality designed to meet the needs of spa owners and finance teams
2 Enhancing guest satisfaction
Guest experience is a key factor that sets spas apart from the competition and in today’s digital age, customers expect the convenience of booking appointments online at any time.
A custom online booking site designed for your spa can reduce missed appointments and improve guest satisfaction and with the right software, customers can book appointments at their convenience, resulting in a seamless and personalised guest experience.
Additionally, software with built-in CRM capabilities can help manage loyalty and memberships allowing spas to enhance guest satisfaction and tailor their offerings.
With up to 72 per cent of spa guests choosing to book online, look for a software management system that integrates with best-in-breed online e-commerce platforms, such as onejourney
3 Boosting profitability through efficient operations
Spa software can streamline various aspects of operations, including staff scheduling, white space management and inventory control and by automating these processes, spa directors can save time and reduce the risk of errors.
Additionally, software with thorough analytics enables spa businesses to track KPIs, customer buying trends, and demographics, allowing for data-driven decision-making and revenue optimisation.
"Look for a system that has comprehensive features and functionality to save time and increase profitability"
Laura Meeson is director of spa at Premier Software – part of Journey Hospitality
Read more from this issue of Attractions Management magazine
View contents of Attractions Management 2023 issue 4
Sponsored: Highest French distinction for RKF's CEO
After receiving the highest civilian award for services to the French nation, Riadh Bouaziz, CEO of RKF Luxury Linen, reflects on his company’s many achievements and considers what lies ahead
Association focus: Thermal Heritage
Jane Kitchen finds out how two key associations – the European Historic Thermal Towns Association and the Great Spa Towns of Europe – are protecting and promoting the unique cultural relevances of Europe’s spa towns
Interview: Paul Simons
As he retires from the Great Spa Towns of Europe, the industry leader reflects on his long and esteemed career
Sponsored: New ways with water
Working globally with architects and interior designers allows Myrtha Wellness to embrace the latest trends in the international hospitality sector, as director Stefano Cattaneo explains
Sponsored: Cutting edge
Ara Patterson from Equinox Hotels talks about a partnership with
Gharieni that’s delivering ROI and innovative treatments for guests
Interview: Niamh O'Connell
What does Jumeirah’s first vice president of wellbeing have planned for the Middle East-based hospitality group?
Sponsored: Lasse Eriksen on contrast therapy
Contrast therapy is gaining attention for its healing effects. We ask aufguss and sauna expert Lasse Eriksen to share his views on the perfect experience
Nature spas: Tree of life
Lisa Starr discovers two retreats in Austria and Italy which base their wellbeing concepts on forests
Sponsored: Spirit of Excellence
Rupert Schmid and Pierre-Louis Delapalme, owners of Biologique Recherche, discuss the global rollout of its ‘Ambassade’ flagship spas
Sponsored: Outstanding performance
Bicester Hotel & Spa is working with Matrix Fitness to enable wellness guests to train like athletes with a unique offering
A US$50 million (£44.2 million, €51.2 million) transformation of Chicago's historic McCormick
Mansion has created a new destination that combines live magic, immersive theatre, dining and
private membership under one roof.
The Montana Historical Society has officially celebrated the opening of its new Montana
Heritage
Center, a US$107 million (£79 million, €92 million) destination that combines immersive
storytelling with cutting-edge audiovisual technology to bring the sta
San Antonio Zoo has reported a US$283 million economic impact for 2025, following a decade-
long transformation programme that has seen almost US$200 million invested into the Texas
attraction.
Plans for the AU$180 million redevelopment of Reef HQ Aquarium in Townsville, Australia, are
progressing, with the project set to transform the attraction into a global centre for reef
education and conservation.
Abu Dhabi-based investment firm Mubadala Capital has made a binding, fully financed
€1 billion
offer to acquire Pierre and Vacances SA, the European holiday resort operator behind the
continental European Center Parcs business.
Disney has reaffirmed its commitment to investing US$30 billion in its US parks and cruise
business by 2033, using new America250 celebrations to underline the role its attractions play
in supporting jobs, tourism and economic growth.
Expo 2030 Riyadh is being planned as a permanent visitor destination, with organisers
confirming the six-million-square-metre site will become a Global Village after the event closes.
The owner of one of Australia's best-known waterparks has acquired a major competitor,
creating a new attractions business spanning two of the country's largest visitor destinations.
The Toverland theme park in the Netherlands has announced a €98m expansion programme
that will add a resort, new attractions and staff facilities as it pursues plans to become a multi-
day destination.
Hotel de France, located on the British Isle of Jersey, has created a wellness retreat package
that includes a hot yoga session that will take place in Jersey Zoo’s butterfly sanctuary.
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