Spas of all sizes choose Premier Software / photo: Robert Kneschke/shutterstock
Managing a successful spa or wellness business requires careful attention to revenue optimisation and guest satisfaction, as well as investing in a trusted software system that’s customisable to your property needs is key.
Premier Software has been a leading provider of spa management software for nearly 30 years, providing a complete business overview at the touch of a button, helping operators maximise profitability, manage day-to-day operations and identify areas of growth.
There’s a reason a majority of UK spa managers choose Premier and that’s the operational control it delivers.
Spas of all sizes, ranging from Harrods and Intercontinental Hotels, to boutique properties, such as The Gainsborough, choose Premier Software for its depth of functionality, so they have full commercial oversight.
From staff scheduling to marketing, membership to reporting, we’ve built our tech alongside the industry so it really is the most comprehensive solution on the market for any spa.
Investing in a comprehensive and trusted spa and leisure management software is a wise decision for any wellness business. By prioritising revenue management, enhancing guest satisfaction, and optimising operational efficiency, spas can scale growth in this ever-evolving industry.
Revenue management is crucial for spa businesses, as it involves predicting consumer behaviour, optimising product availability and setting prices to maximise revenue growth
By selling the right services at the right time and price, spas can boost their profitability and with the right software, spa directors can easily identify revenue management opportunities and yield accordingly.
This strategic approach can significantly impact the bottom line and ensure long-term success.
When choosing your software, look for comprehensive reporting functionality designed to meet the needs of spa owners and finance teams
2 Enhancing guest satisfaction
Guest experience is a key factor that sets spas apart from the competition and in today’s digital age, customers expect the convenience of booking appointments online at any time.
A custom online booking site designed for your spa can reduce missed appointments and improve guest satisfaction and with the right software, customers can book appointments at their convenience, resulting in a seamless and personalised guest experience.
Additionally, software with built-in CRM capabilities can help manage loyalty and memberships allowing spas to enhance guest satisfaction and tailor their offerings.
With up to 72 per cent of spa guests choosing to book online, look for a software management system that integrates with best-in-breed online e-commerce platforms, such as onejourney
3 Boosting profitability through efficient operations
Spa software can streamline various aspects of operations, including staff scheduling, white space management and inventory control and by automating these processes, spa directors can save time and reduce the risk of errors.
Additionally, software with thorough analytics enables spa businesses to track KPIs, customer buying trends, and demographics, allowing for data-driven decision-making and revenue optimisation.
"Look for a system that has comprehensive features and functionality to save time and increase profitability"
Laura Meeson is director of spa at Premier Software – part of Journey Hospitality
Read more from this issue of Attractions Management magazine
View contents of Attractions Management 2023 issue 4
Sponsored: Highest French distinction for RKF's CEO
After receiving the highest civilian award for services to the French nation, Riadh Bouaziz, CEO of RKF Luxury Linen, reflects on his company’s many achievements and considers what lies ahead
Association focus: Thermal Heritage
Jane Kitchen finds out how two key associations – the European Historic Thermal Towns Association and the Great Spa Towns of Europe – are protecting and promoting the unique cultural relevances of Europe’s spa towns
Interview: Paul Simons
As he retires from the Great Spa Towns of Europe, the industry leader reflects on his long and esteemed career
Sponsored: New ways with water
Working globally with architects and interior designers allows Myrtha Wellness to embrace the latest trends in the international hospitality sector, as director Stefano Cattaneo explains
Sponsored: Cutting edge
Ara Patterson from Equinox Hotels talks about a partnership with
Gharieni that’s delivering ROI and innovative treatments for guests
Interview: Niamh O'Connell
What does Jumeirah’s first vice president of wellbeing have planned for the Middle East-based hospitality group?
Sponsored: Lasse Eriksen on contrast therapy
Contrast therapy is gaining attention for its healing effects. We ask aufguss and sauna expert Lasse Eriksen to share his views on the perfect experience
Nature spas: Tree of life
Lisa Starr discovers two retreats in Austria and Italy which base their wellbeing concepts on forests
Sponsored: Spirit of Excellence
Rupert Schmid and Pierre-Louis Delapalme, owners of Biologique Recherche, discuss the global rollout of its ‘Ambassade’ flagship spas
Sponsored: Outstanding performance
Bicester Hotel & Spa is working with Matrix Fitness to enable wellness guests to train like athletes with a unique offering
An opportunity to reimagine one of the UK’s most recognisable towers has been formally
opened by Rivington Hark, as St Johns Beacon invites operators and partners to shape its
next phase. [more...]
Spas of all sizes choose Premier Software / photo: Robert Kneschke/shutterstock
Managing a successful spa or wellness business requires careful attention to revenue optimisation and guest satisfaction, as well as investing in a trusted software system that’s customisable to your property needs is key.
Premier Software has been a leading provider of spa management software for nearly 30 years, providing a complete business overview at the touch of a button, helping operators maximise profitability, manage day-to-day operations and identify areas of growth.
There’s a reason a majority of UK spa managers choose Premier and that’s the operational control it delivers.
Spas of all sizes, ranging from Harrods and Intercontinental Hotels, to boutique properties, such as The Gainsborough, choose Premier Software for its depth of functionality, so they have full commercial oversight.
From staff scheduling to marketing, membership to reporting, we’ve built our tech alongside the industry so it really is the most comprehensive solution on the market for any spa.
Investing in a comprehensive and trusted spa and leisure management software is a wise decision for any wellness business. By prioritising revenue management, enhancing guest satisfaction, and optimising operational efficiency, spas can scale growth in this ever-evolving industry.
Revenue management is crucial for spa businesses, as it involves predicting consumer behaviour, optimising product availability and setting prices to maximise revenue growth
By selling the right services at the right time and price, spas can boost their profitability and with the right software, spa directors can easily identify revenue management opportunities and yield accordingly.
This strategic approach can significantly impact the bottom line and ensure long-term success.
When choosing your software, look for comprehensive reporting functionality designed to meet the needs of spa owners and finance teams
2 Enhancing guest satisfaction
Guest experience is a key factor that sets spas apart from the competition and in today’s digital age, customers expect the convenience of booking appointments online at any time.
A custom online booking site designed for your spa can reduce missed appointments and improve guest satisfaction and with the right software, customers can book appointments at their convenience, resulting in a seamless and personalised guest experience.
Additionally, software with built-in CRM capabilities can help manage loyalty and memberships allowing spas to enhance guest satisfaction and tailor their offerings.
With up to 72 per cent of spa guests choosing to book online, look for a software management system that integrates with best-in-breed online e-commerce platforms, such as onejourney
3 Boosting profitability through efficient operations
Spa software can streamline various aspects of operations, including staff scheduling, white space management and inventory control and by automating these processes, spa directors can save time and reduce the risk of errors.
Additionally, software with thorough analytics enables spa businesses to track KPIs, customer buying trends, and demographics, allowing for data-driven decision-making and revenue optimisation.
"Look for a system that has comprehensive features and functionality to save time and increase profitability"
Laura Meeson is director of spa at Premier Software – part of Journey Hospitality
Read more from this issue of Attractions Management magazine
View contents of Attractions Management 2023 issue 4
Sponsored: Highest French distinction for RKF's CEO
After receiving the highest civilian award for services to the French nation, Riadh Bouaziz, CEO of RKF Luxury Linen, reflects on his company’s many achievements and considers what lies ahead
Association focus: Thermal Heritage
Jane Kitchen finds out how two key associations – the European Historic Thermal Towns Association and the Great Spa Towns of Europe – are protecting and promoting the unique cultural relevances of Europe’s spa towns
Interview: Paul Simons
As he retires from the Great Spa Towns of Europe, the industry leader reflects on his long and esteemed career
Sponsored: New ways with water
Working globally with architects and interior designers allows Myrtha Wellness to embrace the latest trends in the international hospitality sector, as director Stefano Cattaneo explains
Sponsored: Cutting edge
Ara Patterson from Equinox Hotels talks about a partnership with
Gharieni that’s delivering ROI and innovative treatments for guests
Interview: Niamh O'Connell
What does Jumeirah’s first vice president of wellbeing have planned for the Middle East-based hospitality group?
Sponsored: Lasse Eriksen on contrast therapy
Contrast therapy is gaining attention for its healing effects. We ask aufguss and sauna expert Lasse Eriksen to share his views on the perfect experience
Nature spas: Tree of life
Lisa Starr discovers two retreats in Austria and Italy which base their wellbeing concepts on forests
Sponsored: Spirit of Excellence
Rupert Schmid and Pierre-Louis Delapalme, owners of Biologique Recherche, discuss the global rollout of its ‘Ambassade’ flagship spas
Sponsored: Outstanding performance
Bicester Hotel & Spa is working with Matrix Fitness to enable wellness guests to train like athletes with a unique offering
A new immersive attraction designed to transport visitors into the final hours of ancient Pompeii
is preparing to open near the world-famous archaeological site in southern Italy.
Experience design company, BRC Imagination Arts, has completed a transition that sees founder
Bob Rogers pass ownership of the business to four long-serving senior executives, while
remaining actively involved with the company.
Movie Park Germany has opened a new Paramount Pictures-themed attraction as part of its 30th
anniversary celebrations, using immersive storytelling and adaptive reuse to reinforce the park’s
longstanding “Hollywood in Germany” positioning.
Therme Manchester’s 28-acre development, which will include interconnected glass pavilions
that measure 65,000sq m, will be the largest bathing and wellbeing attraction in the world once
complete, according to prof David Russell, CEO of Therme UK.
Efteling has opened Hooghmoed, a new family drop tower designed to broaden the appeal of its
recently launched Sirene Island themed area and introduce younger visitors to thrill attractions.
A proposed Puy du Fou development near Bicester and Universal Destinations and Experiences’
planned resort in Bedford are emerging as part of a wider transformation of the Oxford–
Cambridge Growth Corridor into a major centre for UK leisure and tourism inv
Shedd Aquarium has opened the Immersion Theater developed in partnership with SimEx-
Iwerks, as part of a wider strategy to enhance the guest experience and create additional
revenue opportunities.
The UK government has announced a temporary reduction in VAT on visitor attractions and
children’s meals as part of a summer cost-of-living support package designed to stimulate the
visitor economy and encourage family days out.
As designer Yinka Ilori prepares for his first solo gallery show in London, he speaks exclusively
to CLADmag about his mission to spread joy, the power of play, and his bold approach to using
colour (including the colours you won’t see in his work).
The government of Thailand is exploring plans for a THB300bn (£6.3bn, US$8.3bn)
entertainment complex in the country’s Eastern Economic Corridor (EEC), with officials
proposing a large-scale theme park and sports destination as part of a broader tourism and
economic development strategy.
An opportunity to reimagine one of the UK’s most recognisable towers has been formally
opened by Rivington Hark, as St Johns Beacon invites operators and partners to shape its
next phase. [more...]
