Interview: Helene Goetzelmann
L'Occitane's international spa director tells Rhianon Howells how the consumer retail company has become a spa operator with 60 facilities
Ask an expert: Profit & Loss
Hotel spas need to fight capital expenditure allocation said an investor panel at this year's Global Spa & Wellness Summit
Research: All rise
There's been an increase in the five top key performance indicators in the US spa industry shows the 2013 ISPA study
Company Profile Promotion: ESPA promotion
As ESPA's 20th
anniversary year draws
to a close, founder and
CEO Sue Harmsworth
explains how and why the
company is still evolving
Safari Spa: Animal instinct
Safari spas are the staple for Amani, one of South Africa's largest spa chains. Lisa Starr talks to MD Ronleigh Gordon
Trends: Brief encounters
We take a look at some of the most innovative spa pop-ups, a growing trend across the leisure sector
Interview: Paul Smyth
Something & Son designer shares his insights on creating pop-up spa facilities. Magali Robathan reports
Summit review: Upping the ante
Katie Barnes reveals the takeaway messages from the 2013 Global Spa & Wellness Summit in New Delhi, India, attended by 375 industry leaders
Research: Local news
Domestic travellers dominate the global wellness tourism market which has an economic impact of US$1.3 trillion. SRI's Ophelia Yeung reports
Research: Thai up
Prantik Bordoloi analyses a 2013 Thai spa industry study based on both spa consumer and spa operator opinions
Software news: Tech talk
The latest developments and news from spa software suppliers from around the world
Sofitel group selects SpaBooker’s software SpaBooker has been picked to run operations and bookings for the global hotel chain Sofitel. The group has 28 So Spas, which will all be using SpaBooker’s web-based technology to book spa appointments online and before and after hotel guests arrive. SpaBooker’s flexible business management tools are designed to let hotel spas run on one system and provide back-end support for secure operations.
Richard Dubost, vice president of technology and information for Sofitel says: “With a unified and web-based platform, we will achieve greater integration and elevate the level of guest satisfaction while reducing operational IT tasks.”
Meanwhile, SpaBooker has also come up with a new product to simplify customer loyalty and encourage repeat custom. Promote, which will launch at Christmas, is a preset email programme that sends smart incentives based on each customer’s last visit to motivate them to rebook appointments. It runs automatically and integrates with existing SpaBooker accounts.
spa-kit.net keyword spabooker
SpaBooker software will be used at all 28 So Spas worldwide
Spa college software by Premier Premier is helping students at the University of Derby, Buxton, UK, to learn about running a spa, thanks to the installation of its College by Premier product for hair and beauty courses. College by Premier is a management software solution that’s has been created with the help of several colleges. The system enables lecturers of multiple campuses to centrally manage class timetables and run on-site commercial spa facilities – it includes full point of sale and stock control functionality. There’s also a membership system for managing on-site fitness.
Meanwhile, Premier has launched an app for Apple and Android devices to allow customers to book appointments online from their mobile phones and tablets. The app can be branded to suit a spa. Spas will be able to send out push notifications to their clients including special offers in a later version; and Premier is also developing tools so operators can interact with, and send targeted marketing to, clients through social media.
In addition, Premier is working on an app which incorporates a customisable dashboard showing key performance indicators for the spa business such as no-shows, revenue per hour, retail sales, current availability and staff performance.
spa-kit.net keyword: premier
College by Premier is being used by the University of Derby, UK
SalonPOS iPad Digital Right Brain is now offering its SalonPOS iPad app and Cloud Service on a complimentary basis with no monthly subscription fee
spa-kit.net keyword: drb
SalonPOS iPad
TAC functionality for any device TAC is developing its Reservation Assistant system so all hotel departments, including spas, can use its software on any device, anywhere.
Intended to let operators manage their activities anywhere, at any time, the new function is presented in a modern, graphical user interface for any smartphone, tablet or mobile device as well as desktops used in the concierge, reception, F&B, spa and other areas. The software – set to go live in March 2014 – automatically adapts its screen and functionality related to the device. It is a touch-optimised responsive design solution designed to let users work on activities easily and intuitively. The cloud-based solution doesn’t require a server on-site and is available as an add-on for existing customers.
spa-kit.net keyword: tac
Staff can use the software on any device at any time
Full hotel integration for Book4Time
Book4Time is introducing a tool that allows a hotel’s software and Book4Time to communicate. It means guest profiles gathered by the hotel will be accessible to the spa and vice versa.
The new feature – Hotel Technology Next Generation (HTNG) – developed by vendors of systems to the hotel industry, is designed to keep spa staff well-informed. Book4Time’s integration with HTNG will allow its software to share guest profiles and appointment information with a range of property management systems, giving staff every piece of information in order to provide their guests with a more personalised spa experience. The HTNG support will be introduced to Book4Time in early 2014.
spa-kit.net keyword: book4time
A check-in app A check-in app for smart devices and a self-service kiosk are now available with Dimmbizz’s Xplan spa software
spa-kit.net keyword: dimmbizz
A check-in app
EZ Runner to introduce mobile web bookings EZ Runner will be launching a mobile bookings website to enable spa customers to book online. Customers will be able to book packages, treatments and classes, make cancellations and changes, make an enquiry and pay outstanding fees or check account balances. The company’s also offering a new voucher application for spas which don’t have EZ Runner software. Spas can create and sell vouchers online and the voucher is emailed to the recipient. The spa keeps purchaser and redeemer information on file for future marketing.
spa-kit.net keywords: ez runner
Spas can also make online vouchers
Intelligenz goes global Intelligenz has expanded its UK-based team to support growth in Europe, the Middle East and Asia. Since opening new offices in February 2013 in Northampton, UK, the company has been building its sales, implementation and support team to manage a growing customer base.
Neil O’Connell, UK sales manager, says: “We have projects in the UK, Sweden, Taiwan, India and Romania. The breadth of our solution – which covers spa, fitness, F&B and golf – and it’s contemporary architecture is winning us business. It’s been developed in the last five years with web, mobile phone and self-service interactions in mind.”
spa-kit.net keyword: intelligenz
COMPANY PROFILES
IDEATTACK
IDEATTACK is a full-service planning and
design company with headquarters in
Los Angeles. [more...]
Alterface
Alterface’s Creative Division team is
seasoned in concept and ride development,
as well as storyte [more...]
Taylor Made Designs
Founded in 1993, Taylor Made
Designs supply corporate clothing
and brand-enhancing merchandise
to [more...]
Clip 'n Climb
Clip ‘n Climb currently offers facility owners and
investors more than 40 colourful and unique
Cha [more...]
An opportunity to reimagine one of the UK’s most recognisable towers has been formally
opened by Rivington Hark, as St Johns Beacon invites operators and partners to shape its
next phase. [more...]
Interview: Helene Goetzelmann
L'Occitane's international spa director tells Rhianon Howells how the consumer retail company has become a spa operator with 60 facilities
Ask an expert: Profit & Loss
Hotel spas need to fight capital expenditure allocation said an investor panel at this year's Global Spa & Wellness Summit
Research: All rise
There's been an increase in the five top key performance indicators in the US spa industry shows the 2013 ISPA study
Company Profile Promotion: ESPA promotion
As ESPA's 20th
anniversary year draws
to a close, founder and
CEO Sue Harmsworth
explains how and why the
company is still evolving
Safari Spa: Animal instinct
Safari spas are the staple for Amani, one of South Africa's largest spa chains. Lisa Starr talks to MD Ronleigh Gordon
Trends: Brief encounters
We take a look at some of the most innovative spa pop-ups, a growing trend across the leisure sector
Interview: Paul Smyth
Something & Son designer shares his insights on creating pop-up spa facilities. Magali Robathan reports
Summit review: Upping the ante
Katie Barnes reveals the takeaway messages from the 2013 Global Spa & Wellness Summit in New Delhi, India, attended by 375 industry leaders
Research: Local news
Domestic travellers dominate the global wellness tourism market which has an economic impact of US$1.3 trillion. SRI's Ophelia Yeung reports
Research: Thai up
Prantik Bordoloi analyses a 2013 Thai spa industry study based on both spa consumer and spa operator opinions
Software news: Tech talk
The latest developments and news from spa software suppliers from around the world
Sofitel group selects SpaBooker’s software SpaBooker has been picked to run operations and bookings for the global hotel chain Sofitel. The group has 28 So Spas, which will all be using SpaBooker’s web-based technology to book spa appointments online and before and after hotel guests arrive. SpaBooker’s flexible business management tools are designed to let hotel spas run on one system and provide back-end support for secure operations.
Richard Dubost, vice president of technology and information for Sofitel says: “With a unified and web-based platform, we will achieve greater integration and elevate the level of guest satisfaction while reducing operational IT tasks.”
Meanwhile, SpaBooker has also come up with a new product to simplify customer loyalty and encourage repeat custom. Promote, which will launch at Christmas, is a preset email programme that sends smart incentives based on each customer’s last visit to motivate them to rebook appointments. It runs automatically and integrates with existing SpaBooker accounts.
spa-kit.net keyword spabooker
SpaBooker software will be used at all 28 So Spas worldwide
Spa college software by Premier Premier is helping students at the University of Derby, Buxton, UK, to learn about running a spa, thanks to the installation of its College by Premier product for hair and beauty courses. College by Premier is a management software solution that’s has been created with the help of several colleges. The system enables lecturers of multiple campuses to centrally manage class timetables and run on-site commercial spa facilities – it includes full point of sale and stock control functionality. There’s also a membership system for managing on-site fitness.
Meanwhile, Premier has launched an app for Apple and Android devices to allow customers to book appointments online from their mobile phones and tablets. The app can be branded to suit a spa. Spas will be able to send out push notifications to their clients including special offers in a later version; and Premier is also developing tools so operators can interact with, and send targeted marketing to, clients through social media.
In addition, Premier is working on an app which incorporates a customisable dashboard showing key performance indicators for the spa business such as no-shows, revenue per hour, retail sales, current availability and staff performance.
spa-kit.net keyword: premier
College by Premier is being used by the University of Derby, UK
SalonPOS iPad Digital Right Brain is now offering its SalonPOS iPad app and Cloud Service on a complimentary basis with no monthly subscription fee
spa-kit.net keyword: drb
SalonPOS iPad
TAC functionality for any device TAC is developing its Reservation Assistant system so all hotel departments, including spas, can use its software on any device, anywhere.
Intended to let operators manage their activities anywhere, at any time, the new function is presented in a modern, graphical user interface for any smartphone, tablet or mobile device as well as desktops used in the concierge, reception, F&B, spa and other areas. The software – set to go live in March 2014 – automatically adapts its screen and functionality related to the device. It is a touch-optimised responsive design solution designed to let users work on activities easily and intuitively. The cloud-based solution doesn’t require a server on-site and is available as an add-on for existing customers.
spa-kit.net keyword: tac
Staff can use the software on any device at any time
Full hotel integration for Book4Time
Book4Time is introducing a tool that allows a hotel’s software and Book4Time to communicate. It means guest profiles gathered by the hotel will be accessible to the spa and vice versa.
The new feature – Hotel Technology Next Generation (HTNG) – developed by vendors of systems to the hotel industry, is designed to keep spa staff well-informed. Book4Time’s integration with HTNG will allow its software to share guest profiles and appointment information with a range of property management systems, giving staff every piece of information in order to provide their guests with a more personalised spa experience. The HTNG support will be introduced to Book4Time in early 2014.
spa-kit.net keyword: book4time
A check-in app A check-in app for smart devices and a self-service kiosk are now available with Dimmbizz’s Xplan spa software
spa-kit.net keyword: dimmbizz
A check-in app
EZ Runner to introduce mobile web bookings EZ Runner will be launching a mobile bookings website to enable spa customers to book online. Customers will be able to book packages, treatments and classes, make cancellations and changes, make an enquiry and pay outstanding fees or check account balances. The company’s also offering a new voucher application for spas which don’t have EZ Runner software. Spas can create and sell vouchers online and the voucher is emailed to the recipient. The spa keeps purchaser and redeemer information on file for future marketing.
spa-kit.net keywords: ez runner
Spas can also make online vouchers
Intelligenz goes global Intelligenz has expanded its UK-based team to support growth in Europe, the Middle East and Asia. Since opening new offices in February 2013 in Northampton, UK, the company has been building its sales, implementation and support team to manage a growing customer base.
Neil O’Connell, UK sales manager, says: “We have projects in the UK, Sweden, Taiwan, India and Romania. The breadth of our solution – which covers spa, fitness, F&B and golf – and it’s contemporary architecture is winning us business. It’s been developed in the last five years with web, mobile phone and self-service interactions in mind.”
Hotel de France, located on the British Isle of Jersey, has created a wellness retreat package
that includes a hot yoga session that will take place in Jersey Zoo’s butterfly sanctuary.
A new immersive attraction designed to transport visitors into the final hours of ancient Pompeii
is preparing to open near the world-famous archaeological site in southern Italy.
Experience design company, BRC Imagination Arts, has completed a transition that sees founder
Bob Rogers pass ownership of the business to four long-serving senior executives, while
remaining actively involved with the company.
Movie Park Germany has opened a new Paramount Pictures-themed attraction as part of its 30th
anniversary celebrations, using immersive storytelling and adaptive reuse to reinforce the park’s
longstanding “Hollywood in Germany” positioning.
Therme Manchester’s 28-acre development, which will include interconnected glass pavilions
that measure 65,000sq m, will be the largest bathing and wellbeing attraction in the world once
complete, according to prof David Russell, CEO of Therme UK.
Efteling has opened Hooghmoed, a new family drop tower designed to broaden the appeal of its
recently launched Sirene Island themed area and introduce younger visitors to thrill attractions.
A proposed Puy du Fou development near Bicester and Universal Destinations and Experiences’
planned resort in Bedford are emerging as part of a wider transformation of the Oxford–
Cambridge Growth Corridor into a major centre for UK leisure and tourism inv
Shedd Aquarium has opened the Immersion Theater developed in partnership with SimEx-
Iwerks, as part of a wider strategy to enhance the guest experience and create additional
revenue opportunities.
The UK government has announced a temporary reduction in VAT on visitor attractions and
children’s meals as part of a summer cost-of-living support package designed to stimulate the
visitor economy and encourage family days out.
As designer Yinka Ilori prepares for his first solo gallery show in London, he speaks exclusively
to CLADmag about his mission to spread joy, the power of play, and his bold approach to using
colour (including the colours you won’t see in his work).
The government of Thailand is exploring plans for a THB300bn (£6.3bn, US$8.3bn)
entertainment complex in the country’s Eastern Economic Corridor (EEC), with officials
proposing a large-scale theme park and sports destination as part of a broader tourism and
economic development strategy.
+ More news
COMPANY PROFILES
IDEATTACK IDEATTACK is a full-service planning and
design company with headquarters in
Los Angeles. [more...]
Alterface Alterface’s Creative Division team is
seasoned in concept and ride development,
as well as storyte [more...]
Taylor Made Designs Founded in 1993, Taylor Made
Designs supply corporate clothing
and brand-enhancing merchandise
to [more...]
Clip 'n Climb Clip ‘n Climb currently offers facility owners and
investors more than 40 colourful and unique
Cha [more...]
An opportunity to reimagine one of the UK’s most recognisable towers has been formally
opened by Rivington Hark, as St Johns Beacon invites operators and partners to shape its
next phase. [more...]
