The new system has been designed to increase direct revenue / PHOTO: Premier Software
Taking bookings efficiently is critical to the success of spa and wellness businesses.
If you’re running disconnected systems, your team may be wasting time doing things such as creating individual reservations, when it could be better spent providing the five-star experience guests expect.
Premier Software is offering a way to speed up bookings, following a new integration between its business management solution, Core by Premier Software, and all-in-one platform, onejourney – a system which enables customers to browse, book and buy 24/7 in a single, seamless transaction.
Core integrates with onejourney’s spa module so you can access all the platform’s revenue-generating features. In addition, because onejourney software is available in modules, you can select additional functionality which is useful to your business.
Enhance your website The customer experience begins on your website, so why not elevate the guest experience from the very first touch? With customisable branding, the onejourney platform integrates seamlessly with existing websites to create a unified, tailored shopping experience, supported by media-rich design that offers customers a feel for what they’re buying.
In addition, you remain in control of how many packages are sold and at what price.
The conversion-led design enables the system to upsell and cross-sell treatments or items at checkout – boosting average spend, with these bookings made directly through your website.
Behind the scenes All payments are made securely into Stripe and once payment has been taken, booking data is pushed into Core’s reservations system, ready to be scheduled by your team. This digital transfer of information not only saves time, but also reduces errors.
The system gives access to onejourney’s sales dashboard where you can monitor trends across single or multiple sites, driving an increased focus on sales right across the business.
Commenting on the system, Lisa Buttle, sales and partnerships director at Journey Hospitality, the company behind onejourney, says: “Properties such as Grantley Hall and Seaham Hall are seeing commercial uplift of up to 40 per cent by using Core and onejourney.
“By developing a two-way integration with Core, onejourney accesses details of availability, managing guest expectations and the day-to-day running of the spa. The use of live availability also reduces the risk of overbooking, while giving guests the option to book alternative dates.”
PHOTO: Journey Hospitality
"Properties such as Seaham Hall are seeing commercial uplift of up to 40 per cent by using Core and onejourney" – Lisa Buttle
Read more from this issue of Attractions Management magazine
View contents of Attractions Management 2022 issue 3
Editor's letter: Salus per natura
Although great buildings lie at the heart of the spa and wellness experience, operators are turning to nature to deliver healing journeys, says Liz Terry
Spa People: Thierry Malleret
We talk to the economist behind Monthly Barometer about key trends emerging in the wellness sector, such as a greater connection with nature
Spa People: Verena Lasvigne
The founder of VLF Spa Consulting shares her learnings from a career running spas on three continents
Spa People: Kim Weller
The wellbeing director of Banyan Tree tells us about the rollout of the company's new brand, Veya – for mind/body wellness
New opening: Loisium Spa
A look at the new luxurious spa situated at the heart of France's celebrated Champagne region
Interview: Neil Jacobs
The CEO of Six Senses talks about creating an eco-system around the brand to deliver hotels, clubs, residential, offices and resorts
Project preview: Next generation wellness
We take our first look at Tulah, the new clinical wellness retreat brand about to make its debut in Kerala, India, and speak to its CEO
ISPA Research: Rate of recovery
Russell Donaldson digs deeper into ISPA's 2022 US Spa Industry Study and considers the industry's resurgence since the end of pandemic lockdowns
Sponsored: Gharieni: Delivering results
Innovation is the hallmark of Gharieni experiences, meeting the rapidly
evolving needs of wellness seekers within the spa and wellness environment
New opening: Lanserhof Sylt
Lisa Starr reports on the industry's eagerly awaited wellness experience – nestled within sand dunes on the German island of Sylt
Healing: Emotional rescue
As people increasingly seek support for their emotional wellbeing, Jane Kitchen talks to the operators who are digging deeper to deliver genuine transformation
Promotion: TechnoAlpin: Powerful contrast
Spa clients can enjoy super-cool relaxation and pain-relief at Sächsische Staatsbäder in Bad Brambach thanks to a TechnoAlpin SnowRoom
Concept: Soneva Soul
The CEO and co-founder of Soneva, Sonu Shivdasani, talks about the philosophy behind the company's new wellness concept, Soneva Soul
The new system has been designed to increase direct revenue / PHOTO: Premier Software
Taking bookings efficiently is critical to the success of spa and wellness businesses.
If you’re running disconnected systems, your team may be wasting time doing things such as creating individual reservations, when it could be better spent providing the five-star experience guests expect.
Premier Software is offering a way to speed up bookings, following a new integration between its business management solution, Core by Premier Software, and all-in-one platform, onejourney – a system which enables customers to browse, book and buy 24/7 in a single, seamless transaction.
Core integrates with onejourney’s spa module so you can access all the platform’s revenue-generating features. In addition, because onejourney software is available in modules, you can select additional functionality which is useful to your business.
Enhance your website The customer experience begins on your website, so why not elevate the guest experience from the very first touch? With customisable branding, the onejourney platform integrates seamlessly with existing websites to create a unified, tailored shopping experience, supported by media-rich design that offers customers a feel for what they’re buying.
In addition, you remain in control of how many packages are sold and at what price.
The conversion-led design enables the system to upsell and cross-sell treatments or items at checkout – boosting average spend, with these bookings made directly through your website.
Behind the scenes All payments are made securely into Stripe and once payment has been taken, booking data is pushed into Core’s reservations system, ready to be scheduled by your team. This digital transfer of information not only saves time, but also reduces errors.
The system gives access to onejourney’s sales dashboard where you can monitor trends across single or multiple sites, driving an increased focus on sales right across the business.
Commenting on the system, Lisa Buttle, sales and partnerships director at Journey Hospitality, the company behind onejourney, says: “Properties such as Grantley Hall and Seaham Hall are seeing commercial uplift of up to 40 per cent by using Core and onejourney.
“By developing a two-way integration with Core, onejourney accesses details of availability, managing guest expectations and the day-to-day running of the spa. The use of live availability also reduces the risk of overbooking, while giving guests the option to book alternative dates.”
PHOTO: Journey Hospitality
"Properties such as Seaham Hall are seeing commercial uplift of up to 40 per cent by using Core and onejourney" – Lisa Buttle
Read more from this issue of Attractions Management magazine
View contents of Attractions Management 2022 issue 3
Editor's letter: Salus per natura
Although great buildings lie at the heart of the spa and wellness experience, operators are turning to nature to deliver healing journeys, says Liz Terry
Spa People: Thierry Malleret
We talk to the economist behind Monthly Barometer about key trends emerging in the wellness sector, such as a greater connection with nature
Spa People: Verena Lasvigne
The founder of VLF Spa Consulting shares her learnings from a career running spas on three continents
Spa People: Kim Weller
The wellbeing director of Banyan Tree tells us about the rollout of the company's new brand, Veya – for mind/body wellness
New opening: Loisium Spa
A look at the new luxurious spa situated at the heart of France's celebrated Champagne region
Interview: Neil Jacobs
The CEO of Six Senses talks about creating an eco-system around the brand to deliver hotels, clubs, residential, offices and resorts
Project preview: Next generation wellness
We take our first look at Tulah, the new clinical wellness retreat brand about to make its debut in Kerala, India, and speak to its CEO
ISPA Research: Rate of recovery
Russell Donaldson digs deeper into ISPA's 2022 US Spa Industry Study and considers the industry's resurgence since the end of pandemic lockdowns
Sponsored: Gharieni: Delivering results
Innovation is the hallmark of Gharieni experiences, meeting the rapidly
evolving needs of wellness seekers within the spa and wellness environment
New opening: Lanserhof Sylt
Lisa Starr reports on the industry's eagerly awaited wellness experience – nestled within sand dunes on the German island of Sylt
Healing: Emotional rescue
As people increasingly seek support for their emotional wellbeing, Jane Kitchen talks to the operators who are digging deeper to deliver genuine transformation
Promotion: TechnoAlpin: Powerful contrast
Spa clients can enjoy super-cool relaxation and pain-relief at Sächsische Staatsbäder in Bad Brambach thanks to a TechnoAlpin SnowRoom
Concept: Soneva Soul
The CEO and co-founder of Soneva, Sonu Shivdasani, talks about the philosophy behind the company's new wellness concept, Soneva Soul
A US$50 million (£44.2 million, €51.2 million) transformation of Chicago's historic McCormick
Mansion has created a new destination that combines live magic, immersive theatre, dining and
private membership under one roof.
The Montana Historical Society has officially celebrated the opening of its new Montana
Heritage
Center, a US$107 million (£79 million, €92 million) destination that combines immersive
storytelling with cutting-edge audiovisual technology to bring the sta
San Antonio Zoo has reported a US$283 million economic impact for 2025, following a decade-
long transformation programme that has seen almost US$200 million invested into the Texas
attraction.
Plans for the AU$180 million redevelopment of Reef HQ Aquarium in Townsville, Australia, are
progressing, with the project set to transform the attraction into a global centre for reef
education and conservation.
Abu Dhabi-based investment firm Mubadala Capital has made a binding, fully financed
€1 billion
offer to acquire Pierre and Vacances SA, the European holiday resort operator behind the
continental European Center Parcs business.
Disney has reaffirmed its commitment to investing US$30 billion in its US parks and cruise
business by 2033, using new America250 celebrations to underline the role its attractions play
in supporting jobs, tourism and economic growth.
Expo 2030 Riyadh is being planned as a permanent visitor destination, with organisers
confirming the six-million-square-metre site will become a Global Village after the event closes.
The owner of one of Australia's best-known waterparks has acquired a major competitor,
creating a new attractions business spanning two of the country's largest visitor destinations.
The Toverland theme park in the Netherlands has announced a €98m expansion programme
that will add a resort, new attractions and staff facilities as it pursues plans to become a multi-
day destination.
Hotel de France, located on the British Isle of Jersey, has created a wellness retreat package
that includes a hot yoga session that will take place in Jersey Zoo’s butterfly sanctuary.
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