Premier Software: people, partnerships & progression
Emerging from the pandemic stronger than ever,
Premier Software is reaffirming its commitment to staff, clients
and the industry. We catch up with CCO Oliver Cahill to find out more
Premier Software is helping operators gain access to a new market of avid spa enthusiasts / Photo: Shutterstock/Monkey Business Images
What did the pandemic look like for Premier Software? Naturally, the last few years were unexpected. We’ve always known software can bridge the gap between business and client, however, when physical interaction powered down, technology really stepped up to keep those lines of communication open and convey client safety on reopening.
Many people felt the effects of repeated lockdowns and isolation – including our own staff. Before the pandemic we already had an Employee Assistance Programme in place to support our team. To bolster this, two team members recently became qualified Mental Health First Aiders.
Through adding another layer of assistance for staff, we can better support our clients.
How are you supporting operators? We’ve already launched partnerships with Wowcher and Spabreaks.com. These give operators access to a new market of avid spa enthusiasts. With Wowcher introducing 180,000 new clients to spas each year and Spabreaks.com arranging 10,000 spa visits each week, both are huge contenders to help operators recover and grow.
But let us not forget our industry is going through a recruitment crisis. With increased bookings, staff time is more precious than ever before. Our integrations help relieve the pressure on internal teams by enabling third parties to secure reservations directly into Core by Premier Software. This in turn increases booking levels, while reducing administration and human error.
Tell us about working with Made for Life Organics Our partnership was born out of a conversation at SpaFest 2021 and is very close to our hearts.
Our corporate manager, Laura Meeson, revealed how she was turned away from a spa in 2016 due to having breast cancer. She knows firsthand how detrimental this was to her mental wellbeing. While the industry has come a long way since then, spas can still do more to open their doors wide to all.
Therefore, throughout 2022 any business that uses or purchases Core will receive 25 per cent off Made for Life’s Cancer Touch Therapy training. We’re thrilled with the campaign’s progress and can’t wait to see what more we can achieve together.
What else will we see from Premier in 2022? One of our most exciting plans is enhancing Core’s functionality with Golf.
Designed for hotels and resorts with golf courses, Golf integrates with Core to promote online bookings, manage tee sheets, control memberships and take pro-shop sales with our new, fully configurable Electronic Point of Sale system.
The software is currently at the pilot stage, with a full launch planned for later this year. This has been an eagerly anticipated launch for us and we look forward to being back on-site with operators to share what we’ve been working on.
Are you back to face-to-face meetings? Our account managers have been itching to meet up with their customers again. They thrive on ensuring operators get the most out of their purchase. That is why we were so thrilled to restart our Core Forums in March this year.
It was wonderful to welcome our valued clients to Premier’s head office to share Core’s new features, integrations and communicate upcoming improvements – with instant feedback. We’re already planning our next Forum in July and our attendance at industry shows.
Where should we look out for you this year? We were pleased to sponsor the UKSA Spring Networking event and Spa Life UK.
Naturally, we look forward to regrouping at SpaFest in September to see how our initiative has progressed.
"Our industry is going through a recruitment crisis. With increased bookings, staff time is more precious than ever before. Our integrations help relieve the pressure on internal teams by enabling third parties to secure reservations directly into Core by Premier Software," – Oliver Cahill
Read more from this issue of Attractions Management magazine
View contents of Attractions Management 2022 issue 2
Editor's letter: The wellness metaverse
We’re being handed a powerful new tool that will become a channel for creativity and innovation – pioneering wellness operators are already getting to grips with its exciting potential
Spa People: Michael Stusser
The wellness pioneer explains how he created an authentic Japanese bathing experience in the heart of the California hills
Spa People: Scot Toon
The Asia MD of The Pavilions Hotels & Resorts unveils the company's latest island development plans
Project preview: Off-grid
Svart Six Senses is set to open in Norway in 2024, and redefine the meaning of sustainable wellness tourism and regenerative travel
Sponsored: Myrtha Wellness: watertight expertise
Myrtha has transformed the world of aquatics over the last 60 years. Now it’s bringing its ingenuity-driven expertise to the international wellness industry
Interview: Rainer Usselmann
Tech business Happy Finish is bringing metaverse-based experiences to the wellness sector, working with Wund
Everyone's talking about: Menopause
From taboo to hot topic – how can spas offer treatments and a safe space for women to explore this often challenging phase of life?
Research: Bounceback
PwC says the US spa market was worth US$1bn in 2021 and growing well, according to data from ISPA's latest industry-wide study
First person: An icon reborn
Fairmont unveils the stunning renovation of its iconic Century Plaza hotel in LA, and Rianna Riego checks out the new spa
Q&A: Magdaleena Nikolov
The GM of spa, wellness and retail at Fairmont
Century Plaza talks to Jane Kitchen
Q&A: Mia Kyricos
The wellness leader talks about the creation of her new trademarked framework for the development and delivery of wellness interventions
Sponsored: Art of Cryo: raising the bar
Art of Cryo is complementing its high
performance cryotherapy range with advanced
new technology to enhance treatment benefits
Mystery Shopper: The Londoner
Our reviewer travels undercover to check out the spa offering at The Londoner – one of the most high profile openings in the capital in recent times
Premier Software: people, partnerships & progression
Emerging from the pandemic stronger than ever,
Premier Software is reaffirming its commitment to staff, clients
and the industry. We catch up with CCO Oliver Cahill to find out more
Premier Software is helping operators gain access to a new market of avid spa enthusiasts / Photo: Shutterstock/Monkey Business Images
What did the pandemic look like for Premier Software? Naturally, the last few years were unexpected. We’ve always known software can bridge the gap between business and client, however, when physical interaction powered down, technology really stepped up to keep those lines of communication open and convey client safety on reopening.
Many people felt the effects of repeated lockdowns and isolation – including our own staff. Before the pandemic we already had an Employee Assistance Programme in place to support our team. To bolster this, two team members recently became qualified Mental Health First Aiders.
Through adding another layer of assistance for staff, we can better support our clients.
How are you supporting operators? We’ve already launched partnerships with Wowcher and Spabreaks.com. These give operators access to a new market of avid spa enthusiasts. With Wowcher introducing 180,000 new clients to spas each year and Spabreaks.com arranging 10,000 spa visits each week, both are huge contenders to help operators recover and grow.
But let us not forget our industry is going through a recruitment crisis. With increased bookings, staff time is more precious than ever before. Our integrations help relieve the pressure on internal teams by enabling third parties to secure reservations directly into Core by Premier Software. This in turn increases booking levels, while reducing administration and human error.
Tell us about working with Made for Life Organics Our partnership was born out of a conversation at SpaFest 2021 and is very close to our hearts.
Our corporate manager, Laura Meeson, revealed how she was turned away from a spa in 2016 due to having breast cancer. She knows firsthand how detrimental this was to her mental wellbeing. While the industry has come a long way since then, spas can still do more to open their doors wide to all.
Therefore, throughout 2022 any business that uses or purchases Core will receive 25 per cent off Made for Life’s Cancer Touch Therapy training. We’re thrilled with the campaign’s progress and can’t wait to see what more we can achieve together.
What else will we see from Premier in 2022? One of our most exciting plans is enhancing Core’s functionality with Golf.
Designed for hotels and resorts with golf courses, Golf integrates with Core to promote online bookings, manage tee sheets, control memberships and take pro-shop sales with our new, fully configurable Electronic Point of Sale system.
The software is currently at the pilot stage, with a full launch planned for later this year. This has been an eagerly anticipated launch for us and we look forward to being back on-site with operators to share what we’ve been working on.
Are you back to face-to-face meetings? Our account managers have been itching to meet up with their customers again. They thrive on ensuring operators get the most out of their purchase. That is why we were so thrilled to restart our Core Forums in March this year.
It was wonderful to welcome our valued clients to Premier’s head office to share Core’s new features, integrations and communicate upcoming improvements – with instant feedback. We’re already planning our next Forum in July and our attendance at industry shows.
Where should we look out for you this year? We were pleased to sponsor the UKSA Spring Networking event and Spa Life UK.
Naturally, we look forward to regrouping at SpaFest in September to see how our initiative has progressed.
"Our industry is going through a recruitment crisis. With increased bookings, staff time is more precious than ever before. Our integrations help relieve the pressure on internal teams by enabling third parties to secure reservations directly into Core by Premier Software," – Oliver Cahill
Read more from this issue of Attractions Management magazine
View contents of Attractions Management 2022 issue 2
Editor's letter: The wellness metaverse
We’re being handed a powerful new tool that will become a channel for creativity and innovation – pioneering wellness operators are already getting to grips with its exciting potential
Spa People: Michael Stusser
The wellness pioneer explains how he created an authentic Japanese bathing experience in the heart of the California hills
Spa People: Scot Toon
The Asia MD of The Pavilions Hotels & Resorts unveils the company's latest island development plans
Project preview: Off-grid
Svart Six Senses is set to open in Norway in 2024, and redefine the meaning of sustainable wellness tourism and regenerative travel
Sponsored: Myrtha Wellness: watertight expertise
Myrtha has transformed the world of aquatics over the last 60 years. Now it’s bringing its ingenuity-driven expertise to the international wellness industry
Interview: Rainer Usselmann
Tech business Happy Finish is bringing metaverse-based experiences to the wellness sector, working with Wund
Everyone's talking about: Menopause
From taboo to hot topic – how can spas offer treatments and a safe space for women to explore this often challenging phase of life?
Research: Bounceback
PwC says the US spa market was worth US$1bn in 2021 and growing well, according to data from ISPA's latest industry-wide study
First person: An icon reborn
Fairmont unveils the stunning renovation of its iconic Century Plaza hotel in LA, and Rianna Riego checks out the new spa
Q&A: Magdaleena Nikolov
The GM of spa, wellness and retail at Fairmont
Century Plaza talks to Jane Kitchen
Q&A: Mia Kyricos
The wellness leader talks about the creation of her new trademarked framework for the development and delivery of wellness interventions
Sponsored: Art of Cryo: raising the bar
Art of Cryo is complementing its high
performance cryotherapy range with advanced
new technology to enhance treatment benefits
Mystery Shopper: The Londoner
Our reviewer travels undercover to check out the spa offering at The Londoner – one of the most high profile openings in the capital in recent times
Abu Dhabi-based investment firm Mubadala Capital has made a binding, fully financed
€1 billion
offer to acquire Pierre and Vacances SA, the European holiday resort operator behind the
continental European Center Parcs business.
Disney has reaffirmed its commitment to investing US$30 billion in its US parks and cruise
business by 2033, using new America250 celebrations to underline the role its attractions play
in supporting jobs, tourism and economic growth.
Expo 2030 Riyadh is being planned as a permanent visitor destination, with organisers
confirming the six-million-square-metre site will become a Global Village after the event closes.
The owner of one of Australia's best-known waterparks has acquired a major competitor,
creating a new attractions business spanning two of the country's largest visitor destinations.
The Toverland theme park in the Netherlands has announced a €98m expansion programme
that will add a resort, new attractions and staff facilities as it pursues plans to become a multi-
day destination.
Hotel de France, located on the British Isle of Jersey, has created a wellness retreat package
that includes a hot yoga session that will take place in Jersey Zoo’s butterfly sanctuary.
A new immersive attraction designed to transport visitors into the final hours of ancient Pompeii
is preparing to open near the world-famous archaeological site in southern Italy.
Experience design company, BRC Imagination Arts, has completed a transition that sees founder
Bob Rogers pass ownership of the business to four long-serving senior executives, while
remaining actively involved with the company.
Movie Park Germany has opened a new Paramount Pictures-themed attraction as part of its 30th
anniversary celebrations, using immersive storytelling and adaptive reuse to reinforce the park’s
longstanding “Hollywood in Germany” positioning.
Therme Manchester’s 28-acre development, which will include interconnected glass pavilions
that measure 65,000sq m, will be the largest bathing and wellbeing attraction in the world once
complete, according to prof David Russell, CEO of Therme UK.
