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Linda Zou

This is a dynamic time for the leisure and entertainment industry


Global attractions company Merlin Entertainments has appointed Linda Zou as chief strategy officer.

Zou – who was previously managing director and partner at Boston Consulting Group – will report directly to Merlin CEO Scott O’Neil and work closely with the rest of the leadership team on designing and executing the company’s strategic vision. Her role will also involve leading key programmes to accelerate growth and improve effectiveness within the business.

“This is a dynamic time for the leisure and entertainment industry,” said Zou.

“Customer sentiment and tourism patterns are evolving. New technologies bring new opportunities for innovative guest experiences. Advanced analytics tools can make it easier for frontline teams to respond effectively to the market.

“I’m excited about the opportunities ahead for Merlin, as we bring more data-driven insight to enhance our guest experience, strengthen our core commercial capabilities across the portfolio, and expand our avenues for growth.”

“As Merlin transforms into a premium positioned, innovative and data driven company focused on driving enterprise value, we’ll continue building capabilities to be world class in dynamic pricing, optimising trade, exploring the future of branded accommodation, maximising retail opportunities and investing in technology to drive efficiencies,” said O’Neil.

“Linda is the perfect executive to lead our organic growth plans and ambitious plans and trajectory. She’s intellectually curious, a driving force of will and has proven to be an extraordinary teammate.

“She will be an instant value add to Merlin as she brings a wealth of experience and expertise in strategy, innovation, and transformation in the retail and travel sectors which translates directly into our business and allows her to hit the ground running.”

Merlin’s brands include Madame Tussauds, Sea Life and the Dungeons Credit: Image: Merlin Entertainments
Credit: Image: Merlin Entertainments
Credit: Image: Merlin Entertainments
Credit: Image: Merlin Entertainments
COMPANY PROFILES
Sally Corporation

Our services include: Dark ride design & build; Redevelopment of existing attractions; High-quality [more...]
Painting With Light

By combining lighting, video, scenic and architectural elements, sound and special effects we tell s [more...]
IAAPA EMEA

IAAPA Expo Europe was established in 2006 and has grown to the largest international conference and [more...]
QubicaAMF UK

QubicaAMF is the largest and most innovative bowling equipment provider with 600 employees worldwi [more...]
+ More profiles  
FEATURED SUPPLIER

National Attractions Marketing Conference – an injection of adrenaline for UK attractions
The National Attractions Marketing Conference will see speakers representing some of the UK’s top visitor attractions and best-in-class marketing agencies gather on 6 June at Drayton Manor Theme Park & Resort in Staffordshire. [more...]
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06-06 Jun 2024

National Attractions Marketing Conference

Drayton Manor Theme Park & Resort, Tamworth, United Kingdom
06-07 Jun 2024

World Sauna Forum 2024

Sataman Viilu , Jyväskylä, Finland
+ More diary  
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Get Attractions Management digital magazine FREE
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Jobs    News   Products   Magazine   Subscribe
People
Linda Zou

This is a dynamic time for the leisure and entertainment industry


Global attractions company Merlin Entertainments has appointed Linda Zou as chief strategy officer.

Zou – who was previously managing director and partner at Boston Consulting Group – will report directly to Merlin CEO Scott O’Neil and work closely with the rest of the leadership team on designing and executing the company’s strategic vision. Her role will also involve leading key programmes to accelerate growth and improve effectiveness within the business.

“This is a dynamic time for the leisure and entertainment industry,” said Zou.

“Customer sentiment and tourism patterns are evolving. New technologies bring new opportunities for innovative guest experiences. Advanced analytics tools can make it easier for frontline teams to respond effectively to the market.

“I’m excited about the opportunities ahead for Merlin, as we bring more data-driven insight to enhance our guest experience, strengthen our core commercial capabilities across the portfolio, and expand our avenues for growth.”

“As Merlin transforms into a premium positioned, innovative and data driven company focused on driving enterprise value, we’ll continue building capabilities to be world class in dynamic pricing, optimising trade, exploring the future of branded accommodation, maximising retail opportunities and investing in technology to drive efficiencies,” said O’Neil.

“Linda is the perfect executive to lead our organic growth plans and ambitious plans and trajectory. She’s intellectually curious, a driving force of will and has proven to be an extraordinary teammate.

“She will be an instant value add to Merlin as she brings a wealth of experience and expertise in strategy, innovation, and transformation in the retail and travel sectors which translates directly into our business and allows her to hit the ground running.”

Merlin’s brands include Madame Tussauds, Sea Life and the Dungeons Credit: Image: Merlin Entertainments
Credit: Image: Merlin Entertainments
Credit: Image: Merlin Entertainments
Credit: Image: Merlin Entertainments
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Merlin unveils record-breaking Hyperia coaster at Thorpe Park
Merlin Entertainments has launched its new Hyperia rollercoaster at Thorpe Park to celebrate its 45th year.
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Vietnam Van Gogh exhibition uses VIOSO-powered immersive installations
Twenty-five cameras, nine servers, 70 projectors and a range of AV technologies are being used to bring the art of Van Gogh to life in Ho Chi Minh City, Vietnam.
Use of cinematography techniques significantly increases engagement with VR
A study has found that the use of cinematic and video editing techniques can drastically increase the aesthetic appeal and user engagement of virtual reality environments.
Disneyland Paris renames theme park as part of $2 billion transformation
Disneyland Paris has unveiled a new name for Walt Disney Studios Park as part of the park’s US$2 billion transformation.
UK's Royal attractions had a bumper year in 2023
Numbers from the Association of Leading Visitor Attractions, (ALVA) show that Royal attractions saw a huge increase in visitor numbers during 2023 – the coronation year of King Charles III.
Efteling to convert steam trains to electric as part of green drive
The Everyday Heritage initiative celebrates and preserves working class histories
Off the back of the success of the first round of Everyday Heritage Grants in 2022, Historic England is funding 56 creative projects that honour the heritage of working-class England.
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Universal has revealed it will be adding new Harry Potter attractions, alongside Super Nintendo and How to Train Your Dragon worlds to its Florida resort.
Heartbreak for Swedish theme park, Liseberg, as fire breaks out
A fire has destroyed part of the new water world, Oceana, at Liseberg in Sweden, and a construction worker has been reported missing.
Museum director apologises after comparing the city of Florence to a sex worker
Museum director Cecilie Hollberg has come under fire for comparing the city to a sex worker due to uncontrolled mass tourism.
Populous reveals plans for major e-sports arena in Saudi Arabia
Populous have unveiled their plans for a state-of-the-art e-sports arena, designed to stand as a central landmark in Qiddaya City’s gaming and e-sports district, Saudi Arabia.
+ More news   
 
COMPANY PROFILES
Sally Corporation

Our services include: Dark ride design & build; Redevelopment of existing attractions; High-quality [more...]
Painting With Light

By combining lighting, video, scenic and architectural elements, sound and special effects we tell s [more...]
IAAPA EMEA

IAAPA Expo Europe was established in 2006 and has grown to the largest international conference and [more...]
QubicaAMF UK

QubicaAMF is the largest and most innovative bowling equipment provider with 600 employees worldwi [more...]
+ More profiles  
FEATURED SUPPLIER

National Attractions Marketing Conference – an injection of adrenaline for UK attractions
The National Attractions Marketing Conference will see speakers representing some of the UK’s top visitor attractions and best-in-class marketing agencies gather on 6 June at Drayton Manor Theme Park & Resort in Staffordshire. [more...]
CATALOGUE GALLERY
+ More catalogues  
DIRECTORY
+ More directory  
DIARY

 

06-06 Jun 2024

National Attractions Marketing Conference

Drayton Manor Theme Park & Resort, Tamworth, United Kingdom
06-07 Jun 2024

World Sauna Forum 2024

Sataman Viilu , Jyväskylä, Finland
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2024

ABOUT LEISURE MEDIA
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LEISURE MEDIA WEBSITES
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