An Italian inspired Global Wellness Summit featured fashion,
food, fitness and spa… and cameos from Hugh Jackman
and Oprah Winfrey. Katie Barnes gives her highlights
By Katie Barnes | Published in Spa Business 2018 issue 4
The summit took place at the wellness-oozing Technogym headquarters in Italy
From morning workouts with fitness giant Technogym to meetings on exercise balls and dancing breaks, this year's Global Wellness Summit (GWS) in Italy was one of the most energetic to date.
There was an uplifting spirit throughout thanks to summit co-chairs Mia Kyricos, who heads up wellbeing at Hyatt and Tony de Leede, owner of Australian wellness destination Gwinganna, both of whom also emceed the event over the three days.
Now in its 12th year, GWS 2018 was held at the striking, wellness-oozing Technogym Village headquarters in Emilia Romagna, north Italy. More than 600 delegates from 50 countries convened with the intention of Shaping the Business of Wellness, which was the summit's overarching theme.
It's clear that the event which started out as a 'spa summit' back in 2006 has firmly transitioned to 'wellness'. While top spa professionals made up a strong proportion of delegates, many came from the nutrition, design, health, medical and fitness space – just under half were there for the first time – with talks reflecting this broad remit.
Exciting numbers revealed at the event now value the global wellness economy at US$4.2 trillion (€3.6tn, £3.2tn). It's grown 12.8 per cent in the last two years – nearly twice as fast as global GDP. Today the worldwide spa sector is worth US$119bn (€103.1bn, £90.6bn) and thermal/mineral springs are worth US$51bn (€44.2bn, £38.8bn). We take a more in-depth look at these findings on p88.
Overall the message was that the momentum for wellness is undeniable and unstoppable, and spas will want to decide how they want to help shape it.
Gaining gravitas The move to wellness is attracting high profile speakers such as representatives from the World Health Organization (WHO) and an ex director general of the UK's National Health Service (NHS).
Dr Ranieri Guerra, responsible for strategic initiatives at WHO, the global authority on public health, said wellness is "everywhere and nowhere" on its agenda. It keeps cropping up, but isn't overtly acknowledged. He admits the need to set up a framework that can measure life quality and longevity. He said: "We need you to tell us what to do and to direct us on the big policies on global wellness."
After running the NHS, Mark Britnell now consults on global healthcare systems as a senior partner at KPMG International. The best systems for health are focused on prevention, he said, confirming the emerging trend the spa industry is seeing with the blurring of boundaries between wellness and medical institutions.
Israel is leading the way in prevention, while Nordic countries excel in health promotion and Australia comes top in relation to mental health and wellbeing. "Your role is to work with health systems to teach them about prevention," he said, adding that the best way to do this is to first reach healthcare employees through workplace wellness programmes.
Excitement rippled through the audience when celebrities such as Hugh Jackman and Oprah Winfrey both addressed delegates via video.
Jackman praised summit speaker and transcendental meditation (TM) expert Bob Roth for teaching his family the type of meditation which taps into deeply relaxing alpha brainwaves. He said: "It's really been a game changer for us… although we're probably preaching to the converted." Jackman a long-standing of wellness, is also a co-investor in de Leede's Gwinganna (see SB16/3 p60).
His intro was followed by Roth's lively session detailing the potency of TM and his work at the David Lynch Foundation (see SB15/1 p36) which touches the lives of hundreds of thousands of inner-city children and war veterans. An inspiring insight for spa operators who already offer meditation or those thinking about it.
This September, slimming company Weight Watchers rebranded to WW Inc with the tag line 'wellness that works' and a goal to focus more on holistic health and less on weight loss. Winfrey is an investor in the company and speaking directly to delegates during a talk with WW president Mindy Grossman, she said: "We believe we can inspire people to not only eat well, but to move more, live more mindfully and to experience journeys of power and growth because that's really why we're all here – to find wellness."
The take home message? Wellness is attracting major organisations and is getting the red carpet treatment itself.
Fashion and food Speaking about the host country, GWS chair Susie Ellis said: "Italy is about emotion and love and that's the heart of dolce vita [a life full of pleasure]. We've tapped into Italy's most important assets – the lifestyle, the fresh food, longevity, happiness, fashion, design, architecture, family – and used these as a lens with which to examine what's happening in wellness around the globe."
World famous designer Alberta Ferretti, who comes from Emilia Romagna, took a deep look at fashion and wellness and drew parallels on building self-esteem and confidence. On the gala night, delegates were also wowed with a wellness fashion runway show created by Jessica Jesse of BuDhaGirl which showcased athleisure wear with nature designs inspired by the mindful films of Louie Schwartzberg.
A number of nutrition and food specialists shared their insights on the latest trends in their sector such as diets based on your DNA profile, gut health and the microbiome (see SB14/2 p60), the importance of social eating and drinking and 'chewology'. The rise of veganism spurred on by the documentary What the Health, has made many more mindful of dairy and meat consumption and Spa Business even foresees vegan spas in the future (see p60). All food for thought, if you pardon the pun, for any spa which serves snacks and meals.
Wellness design Wellness design discussions provided insight for those developing spa facilities. Celebrated Italian architects Antonio Citterio and Matteo Thun shared their perspectives on wellness buildings. Citterio said: "It's about creating a place where people are happy to stay, for community and ultimately somewhere that will improve their quality of life."
Thun, who's worked on projects such as the new Comfort Zone headquarters (see SB18/3 p44) and Bürgenstock's Waldhotel medical spa hotel (see SB18/1 p62), said: "Privacy is the most important part of spa design. People want silence."
New York-based designer Clodagh, favoured by companies such as Six Senses and Miraval, believes good design embraces wellbeing to transform people's lives and she uses approaches like feng shui, biophilia, chromatherapy and aromatherapy. "It's not about design," she said, "we're the messengers and it's our job to take people on a [sensory] journey." At the end of her talk, she was presented with this year's Leader in Sustainability award.
In a design panel led by Spa Business' editorial director Liz Terry, wabi sabi – the 'art of being imperfect' – was a key talking point. People can feel uncomfortable in pristine environments, such as ultra-modern spas. They form more emotional connections with imperfections, whether that's a less symmetrical room, characterful objects or hand-made materials. Later on, Terry launched Well Home, a prosumer magazine for the home wellness market (see p85).
Lifestyle focus Looking at lifestyle was another primary topic at this year's summit. An illuminating talk by explorer Dan Buettner captured the attention of delegates. His work focuses on Blue Zones – five places in the world with the highest concentration of centenarians. He's researched the common denominators in the zones to unlock the secret of living long, happy, healthy lives. It's all about moving naturally, having the right outlook, eating wisely and connecting with others. Buettner tells Spa Business more about this and what it means to the industry on p16.
At the summit last year, Dr Richard Carmona, the US 17th surgeon general, put out a call to action for the industry to help eradicate chronic, preventable disease under the Wellness Moonshot banner. Working on this movement, the GWI teamed up with BuDhaGirl's Jesse to create a workplace wellness calendar. Every month research-backed details – outlining the benefits of everything from fitness to destressing – will be emailed to companies and employees to help spread the word about what they can do to prevent disease and make wellness a priority.
A spotlight was also shone on lifestyle and wellness in Italy. Specific figures were released about the country's wellness market. Italy has the 10th largest wellness tourism market in the world, generating €11.6bn (US$13.3bn, £10.2bn) and 13.1 million trips in 2017. It has the sixth largest spa market globally with nearly 4,000 facilities and revenues of €2.8bn (US$3.2bn, £2.5bn). It ranks number five in the world with its 768 thermal/mineral springs, which bring in €1.5bn (US$1.7bn, £1.3bn) a year.
In addition, Nerio Alessandri, Technogym's inspiring president and founder, brought his own story alive recounting how he grew his company from a gym in a garage to one of the most successful businesses in the wellness sector. "I'm really emotional about this event [summit], I have the chills," he said. "The wellness economy is our 'collective raison d'etre', our own 'tribe'."
On top of this, Alessandri set up a non-profit foundation 10 years ago to fund the Wellness Valley in Emilia Romagna where Technogym is headquartered (see SB18/3 p72). Under the initiative, local government, hospitals, schools and businesses have come together to improve public health and get people moving. As a result of their collective, commendable efforts, people in the region live 10 per cent longer than in the rest of the country.
Spa specific Breakout sessions provided global spa operators and consultants with a chance to discuss industry issues and future trends.
In a panel on attracting investment, Omer Isvan, president of investment advisors Servotel, said "There's enormous opportunity to scale up wellness destinations, but the lack of niche talent is holding it back." For Neil Jacobs, CEO of Six Senses, the key to growth is finding developers, properties and senior management who truly believe in the company's narrative. While for others the technology infrastructure and getting the right "people culture" is a must.
Meanwhile, return on investment (ROI) dominated a discussion on the future of wellness in hospitality with representatives from companies like Marriott and Accor, as well as Canyon Ranch and Mandarin Oriental. "The way [spa] ROI is measured in hotels is flawed," said leading industry figure Andrew Gibson. "Spas contribute so much more than just revenue from treatments."
Sarah Bader from design firm Gensler agreed and added: "You need to measure so much more than ROI if you're going to remain competitive."
The idea of measuring return on wellness (ROW), where you track the return on an individual's wellness after a stay at a hotel/having an experience, was suggested as a new alternative. Many were in agreement as it could have deeper meaning and, ultimately, links to customer loyalty. But how this is actually measured and to what level needs much thought.
Veering away from medical terminology such as 'oncology massage' and making sure staff know how to treat people affected by cancer was the focus of a Wellness Travel Heals workshop and this is something Spa Business looked at in-depth last issue (see SB18/3 p60). "Cancer is no longer a medical condition, it's a wellness condition, and it's our responsibility in the industry to treat these people and make them feel welcome," said Anna Bjurstam, wellness pioneer at Six Senses, adding that the group is getting all of its staff – from therapists to yoga practitioners – trained to deal with people affected by cancer for next year.
In a panel of spa, medical and wellness operators, Sheila McCann of Lanserhof UK said the ageing population and dementia is also something the spa industry needs to be mindful of. Is pre-screening thorough enough, especially if packages are sold via third parties? McCann is a staunch advocate of transformative wellness experiences offered at destination spas and was awarded with this year's Leading Woman in Wellness accolade at the summit.
The same panel, with representatives from esteemed resorts such as Bürgenstock, Lefay and Borgo Egnazia, agreed that while 'spa' is an easy sell and brings in a lot of business, integrative and medical approaches are where the opportunities lie as the population ages and people get more stressed in the workplace. Happiness and emotional retreats are popular as are convalescence packages. And guests prefer shorter stays rather than longer 10-14 day programmes.
China calling Brand specialist Cathy Feliciano-Chon's presentation on China as a wellness mega-consumer force was an agenda highlight on the final day. The numbers speak for themselves. In two year's time, it's predicted that Chinese travellers will make 200 million overseas visits and that frequent independent travellers, female travellers and the multi generational markets will be the ones to watch.
Gym memberships in the country have doubled since 2008, to 6.6 million in 2016 and there are now 37,000 health clubs. There are also 10,800 yoga schools and 12 million yoga practitioners. China's spa market generates CNY23bn (US$3.3bn, €2.9bn, £2.5bn) and we take a closer look at those numbers on p34.
Feliciano-Chon's talk dovetailed neatly with the announcement that next year the summit will be held in Asia, specifically Hong Kong. Grand Hyatt Hong Kong will be the host venue and dates are now confirmed as 15-17 October 2019.
Ellis closed the summit by thanking co-chairs Kyricos and De Leede, and with a promise for delegates to expect great things at the next event.
"Every year I'm blessed to work with different co-chairs who keep the agenda fresh with their contacts and ideas," she said. "We will decide on the 2019 co-chairs in the next month and then together we will study the region and its strengths when it comes to wellness and begin curating another fantastic summit."
Mental health white paper released
Gerry Bodeker launched a report on mental wellness evidence and guidelines
In a keynote talk on mental wellness at this year’s summit, professor Gerry Bodeker focused on the release of a new white paper – Mental Wellness: Pathways, Evidence and Horizons. The extensive 123-page paper, revealed at the summit for the first time, was put together by the GWIs Mental Health Initiative which Bodeker chairs.
The white paper documents known pathways to mental wellness – both western and eastern traditions – that are supported by evidence. It also offers evidence on the outcomes of wellness and spa treatments and perspective on mental wellness best practice in the industry, as well as suggesting mental wellness guidelines and training for spas and other operators.
Leisure Media launches Well Home prosumer magazine
Well Home prosumer magazine
Liz Terry said Well Home targets wellness consumers and will be distributed in spas
Liz Terry, CEO of Leisure Media, took to the stage at the summit to announce that the business to business publisher is branching out into the consumer market with the launch of Well Home, a new global consumer magazine for the home wellness market.
Leisure Media is already known for its leading industry magazines Spa Business, CLAD and Health Club Management.
Terry said: “The spa and wellness industry has done such an amazing job of converting consumers to a wellness lifestyle, that occasional trips to the spa or the gym are no longer enough.
“More and more people are starting to build wellness into their everyday lives, using their home as a base, with homes starting to have a wide range of wellness features, from swimming pools and yoga studios to circadian lighting and water and air filtration.
“Well Home magazine and website have been designed to inform and inspire people, through sharing these inspirational stories and knowledge.”
Well Home will be distributed through spas and wellness facilities, with a number of key contacts already agreed.
Save the date
Asia-bound: The 2019 Global Wellness Summit will take place on 15-17 October at Grand Hyatt, Hong Kong it was announced
Author
Katie Barnes is the editor of Spa Business magazine
Email: [email protected]
Read more from this issue of Attractions Management magazine
View contents of Attractions Management 2018 issue 4
Interview: Thomas Klein
Senior living, family resorts and urban retreats are all on the cards for Canyon Ranch says COO and president Thomas Klein. Katie Barnes finds out more
Trends: Spa Foresight™ 2018/19
Spa Business’ predictions for the future include vegan spas, blue light antidotes, home wellness and plastic-free facilities
Interview: Dietmar Mueller-Elmau
The owner of Germany’s Schloss Elmau tells Spa Business why music, culture and spa feed the mind and soul
Promotional feature: Living Earth Crafts
Living Earth Crafts has distinguished itself with furniture for the spa industry that combines high design with seamless functionality. Brian Paris gives us insight into the company’s stylish new introductions
Event report: GWS 2018 - Bella vita
An Italian inspired Global Wellness Summit featured fashion, food, fitness and spa… and cameos from Hugh Jackman and Oprah Winfrey. Spa Business gives its highlights
Research: Growing up
Spa is the fastest growing sector of the US$4.2tn global wellness economy according to the latest GWI research
Event report: WTA Conference
What do wellness travellers want? And what issues need to be addressed as the wellness tourism sector grows? Anne Dimon reports from the inaugural meeting of the Wellness Tourism Association
Fitness: Inhale the future
Ashley Neese tells Spa Business about the possibilities of breathwork and opening up the practice to more people
Summit co-chair Tony de Leede brought an uplifting spirit to the event
Summit co-chair Mia Kyricos brought an uplifting spirit to the event
WHO’s Dr Ranieri Guerra (left) and ex NHS director Mark Britnell gave their views on wellness
Excitement rippled through the audience when celebrities such as Oprah Winfrey addressed delegates via video
Hugh Jackman and his wife praised the work of TM expert and summit speaker Bob Roth
Winfrey spoke about Weight Watchers’ move into the wellness sector
Bob Roth’s lively session focused on the potency of TM
the energetic summit included silent disco dancing breaks
Italian style was embraced with a wellness runway show and a keynote from fashion designer Alberta Ferretti
Italian style was embraced with a wellness runway show and a keynote from fashion designer Alberta Ferretti
Italian style was embraced with a wellness runway show and a keynote from fashion designer Alberta Ferretti
Over 600 delegates attended
new research values the global wellness economy at US$4.2 trillion
Antonio Citterio (left), Matteo Thun and Clodagh all talked about what wellness architecture and design means to them
Thoughtful discussions continued over lunch
the Spa Business team at GWS
Technogym’s Nerio Alessandri with GWS chair Susie Ellis
Delegates enjoyed socialising and getting together for numerous networking events, including a gala evening at the hotel where La Dolce Vita was filmed
Delegates enjoyed socialising and getting together for numerous networking events, including a gala evening at the hotel where La Dolce Vita was filmed
Leading spa professionals made up a large proportion of delegates
Leading spa professionals made up a large proportion of delegates
It was a full house for Dan Buettner’s keynote on Blue Zones – areas in the world with the highest concentration of centenarians
Dan Buettner
The new Wellness Moonshot calendar will offer companies advice on how to prevent disease
Scaleable wellness and finding the right developers was discussed in an investment panel
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An Italian inspired Global Wellness Summit featured fashion,
food, fitness and spa… and cameos from Hugh Jackman
and Oprah Winfrey. Katie Barnes gives her highlights
By Katie Barnes | Published in Spa Business 2018 issue 4
The summit took place at the wellness-oozing Technogym headquarters in Italy
From morning workouts with fitness giant Technogym to meetings on exercise balls and dancing breaks, this year's Global Wellness Summit (GWS) in Italy was one of the most energetic to date.
There was an uplifting spirit throughout thanks to summit co-chairs Mia Kyricos, who heads up wellbeing at Hyatt and Tony de Leede, owner of Australian wellness destination Gwinganna, both of whom also emceed the event over the three days.
Now in its 12th year, GWS 2018 was held at the striking, wellness-oozing Technogym Village headquarters in Emilia Romagna, north Italy. More than 600 delegates from 50 countries convened with the intention of Shaping the Business of Wellness, which was the summit's overarching theme.
It's clear that the event which started out as a 'spa summit' back in 2006 has firmly transitioned to 'wellness'. While top spa professionals made up a strong proportion of delegates, many came from the nutrition, design, health, medical and fitness space – just under half were there for the first time – with talks reflecting this broad remit.
Exciting numbers revealed at the event now value the global wellness economy at US$4.2 trillion (€3.6tn, £3.2tn). It's grown 12.8 per cent in the last two years – nearly twice as fast as global GDP. Today the worldwide spa sector is worth US$119bn (€103.1bn, £90.6bn) and thermal/mineral springs are worth US$51bn (€44.2bn, £38.8bn). We take a more in-depth look at these findings on p88.
Overall the message was that the momentum for wellness is undeniable and unstoppable, and spas will want to decide how they want to help shape it.
Gaining gravitas The move to wellness is attracting high profile speakers such as representatives from the World Health Organization (WHO) and an ex director general of the UK's National Health Service (NHS).
Dr Ranieri Guerra, responsible for strategic initiatives at WHO, the global authority on public health, said wellness is "everywhere and nowhere" on its agenda. It keeps cropping up, but isn't overtly acknowledged. He admits the need to set up a framework that can measure life quality and longevity. He said: "We need you to tell us what to do and to direct us on the big policies on global wellness."
After running the NHS, Mark Britnell now consults on global healthcare systems as a senior partner at KPMG International. The best systems for health are focused on prevention, he said, confirming the emerging trend the spa industry is seeing with the blurring of boundaries between wellness and medical institutions.
Israel is leading the way in prevention, while Nordic countries excel in health promotion and Australia comes top in relation to mental health and wellbeing. "Your role is to work with health systems to teach them about prevention," he said, adding that the best way to do this is to first reach healthcare employees through workplace wellness programmes.
Excitement rippled through the audience when celebrities such as Hugh Jackman and Oprah Winfrey both addressed delegates via video.
Jackman praised summit speaker and transcendental meditation (TM) expert Bob Roth for teaching his family the type of meditation which taps into deeply relaxing alpha brainwaves. He said: "It's really been a game changer for us… although we're probably preaching to the converted." Jackman a long-standing of wellness, is also a co-investor in de Leede's Gwinganna (see SB16/3 p60).
His intro was followed by Roth's lively session detailing the potency of TM and his work at the David Lynch Foundation (see SB15/1 p36) which touches the lives of hundreds of thousands of inner-city children and war veterans. An inspiring insight for spa operators who already offer meditation or those thinking about it.
This September, slimming company Weight Watchers rebranded to WW Inc with the tag line 'wellness that works' and a goal to focus more on holistic health and less on weight loss. Winfrey is an investor in the company and speaking directly to delegates during a talk with WW president Mindy Grossman, she said: "We believe we can inspire people to not only eat well, but to move more, live more mindfully and to experience journeys of power and growth because that's really why we're all here – to find wellness."
The take home message? Wellness is attracting major organisations and is getting the red carpet treatment itself.
Fashion and food Speaking about the host country, GWS chair Susie Ellis said: "Italy is about emotion and love and that's the heart of dolce vita [a life full of pleasure]. We've tapped into Italy's most important assets – the lifestyle, the fresh food, longevity, happiness, fashion, design, architecture, family – and used these as a lens with which to examine what's happening in wellness around the globe."
World famous designer Alberta Ferretti, who comes from Emilia Romagna, took a deep look at fashion and wellness and drew parallels on building self-esteem and confidence. On the gala night, delegates were also wowed with a wellness fashion runway show created by Jessica Jesse of BuDhaGirl which showcased athleisure wear with nature designs inspired by the mindful films of Louie Schwartzberg.
A number of nutrition and food specialists shared their insights on the latest trends in their sector such as diets based on your DNA profile, gut health and the microbiome (see SB14/2 p60), the importance of social eating and drinking and 'chewology'. The rise of veganism spurred on by the documentary What the Health, has made many more mindful of dairy and meat consumption and Spa Business even foresees vegan spas in the future (see p60). All food for thought, if you pardon the pun, for any spa which serves snacks and meals.
Wellness design Wellness design discussions provided insight for those developing spa facilities. Celebrated Italian architects Antonio Citterio and Matteo Thun shared their perspectives on wellness buildings. Citterio said: "It's about creating a place where people are happy to stay, for community and ultimately somewhere that will improve their quality of life."
Thun, who's worked on projects such as the new Comfort Zone headquarters (see SB18/3 p44) and Bürgenstock's Waldhotel medical spa hotel (see SB18/1 p62), said: "Privacy is the most important part of spa design. People want silence."
New York-based designer Clodagh, favoured by companies such as Six Senses and Miraval, believes good design embraces wellbeing to transform people's lives and she uses approaches like feng shui, biophilia, chromatherapy and aromatherapy. "It's not about design," she said, "we're the messengers and it's our job to take people on a [sensory] journey." At the end of her talk, she was presented with this year's Leader in Sustainability award.
In a design panel led by Spa Business' editorial director Liz Terry, wabi sabi – the 'art of being imperfect' – was a key talking point. People can feel uncomfortable in pristine environments, such as ultra-modern spas. They form more emotional connections with imperfections, whether that's a less symmetrical room, characterful objects or hand-made materials. Later on, Terry launched Well Home, a prosumer magazine for the home wellness market (see p85).
Lifestyle focus Looking at lifestyle was another primary topic at this year's summit. An illuminating talk by explorer Dan Buettner captured the attention of delegates. His work focuses on Blue Zones – five places in the world with the highest concentration of centenarians. He's researched the common denominators in the zones to unlock the secret of living long, happy, healthy lives. It's all about moving naturally, having the right outlook, eating wisely and connecting with others. Buettner tells Spa Business more about this and what it means to the industry on p16.
At the summit last year, Dr Richard Carmona, the US 17th surgeon general, put out a call to action for the industry to help eradicate chronic, preventable disease under the Wellness Moonshot banner. Working on this movement, the GWI teamed up with BuDhaGirl's Jesse to create a workplace wellness calendar. Every month research-backed details – outlining the benefits of everything from fitness to destressing – will be emailed to companies and employees to help spread the word about what they can do to prevent disease and make wellness a priority.
A spotlight was also shone on lifestyle and wellness in Italy. Specific figures were released about the country's wellness market. Italy has the 10th largest wellness tourism market in the world, generating €11.6bn (US$13.3bn, £10.2bn) and 13.1 million trips in 2017. It has the sixth largest spa market globally with nearly 4,000 facilities and revenues of €2.8bn (US$3.2bn, £2.5bn). It ranks number five in the world with its 768 thermal/mineral springs, which bring in €1.5bn (US$1.7bn, £1.3bn) a year.
In addition, Nerio Alessandri, Technogym's inspiring president and founder, brought his own story alive recounting how he grew his company from a gym in a garage to one of the most successful businesses in the wellness sector. "I'm really emotional about this event [summit], I have the chills," he said. "The wellness economy is our 'collective raison d'etre', our own 'tribe'."
On top of this, Alessandri set up a non-profit foundation 10 years ago to fund the Wellness Valley in Emilia Romagna where Technogym is headquartered (see SB18/3 p72). Under the initiative, local government, hospitals, schools and businesses have come together to improve public health and get people moving. As a result of their collective, commendable efforts, people in the region live 10 per cent longer than in the rest of the country.
Spa specific Breakout sessions provided global spa operators and consultants with a chance to discuss industry issues and future trends.
In a panel on attracting investment, Omer Isvan, president of investment advisors Servotel, said "There's enormous opportunity to scale up wellness destinations, but the lack of niche talent is holding it back." For Neil Jacobs, CEO of Six Senses, the key to growth is finding developers, properties and senior management who truly believe in the company's narrative. While for others the technology infrastructure and getting the right "people culture" is a must.
Meanwhile, return on investment (ROI) dominated a discussion on the future of wellness in hospitality with representatives from companies like Marriott and Accor, as well as Canyon Ranch and Mandarin Oriental. "The way [spa] ROI is measured in hotels is flawed," said leading industry figure Andrew Gibson. "Spas contribute so much more than just revenue from treatments."
Sarah Bader from design firm Gensler agreed and added: "You need to measure so much more than ROI if you're going to remain competitive."
The idea of measuring return on wellness (ROW), where you track the return on an individual's wellness after a stay at a hotel/having an experience, was suggested as a new alternative. Many were in agreement as it could have deeper meaning and, ultimately, links to customer loyalty. But how this is actually measured and to what level needs much thought.
Veering away from medical terminology such as 'oncology massage' and making sure staff know how to treat people affected by cancer was the focus of a Wellness Travel Heals workshop and this is something Spa Business looked at in-depth last issue (see SB18/3 p60). "Cancer is no longer a medical condition, it's a wellness condition, and it's our responsibility in the industry to treat these people and make them feel welcome," said Anna Bjurstam, wellness pioneer at Six Senses, adding that the group is getting all of its staff – from therapists to yoga practitioners – trained to deal with people affected by cancer for next year.
In a panel of spa, medical and wellness operators, Sheila McCann of Lanserhof UK said the ageing population and dementia is also something the spa industry needs to be mindful of. Is pre-screening thorough enough, especially if packages are sold via third parties? McCann is a staunch advocate of transformative wellness experiences offered at destination spas and was awarded with this year's Leading Woman in Wellness accolade at the summit.
The same panel, with representatives from esteemed resorts such as Bürgenstock, Lefay and Borgo Egnazia, agreed that while 'spa' is an easy sell and brings in a lot of business, integrative and medical approaches are where the opportunities lie as the population ages and people get more stressed in the workplace. Happiness and emotional retreats are popular as are convalescence packages. And guests prefer shorter stays rather than longer 10-14 day programmes.
China calling Brand specialist Cathy Feliciano-Chon's presentation on China as a wellness mega-consumer force was an agenda highlight on the final day. The numbers speak for themselves. In two year's time, it's predicted that Chinese travellers will make 200 million overseas visits and that frequent independent travellers, female travellers and the multi generational markets will be the ones to watch.
Gym memberships in the country have doubled since 2008, to 6.6 million in 2016 and there are now 37,000 health clubs. There are also 10,800 yoga schools and 12 million yoga practitioners. China's spa market generates CNY23bn (US$3.3bn, €2.9bn, £2.5bn) and we take a closer look at those numbers on p34.
Feliciano-Chon's talk dovetailed neatly with the announcement that next year the summit will be held in Asia, specifically Hong Kong. Grand Hyatt Hong Kong will be the host venue and dates are now confirmed as 15-17 October 2019.
Ellis closed the summit by thanking co-chairs Kyricos and De Leede, and with a promise for delegates to expect great things at the next event.
"Every year I'm blessed to work with different co-chairs who keep the agenda fresh with their contacts and ideas," she said. "We will decide on the 2019 co-chairs in the next month and then together we will study the region and its strengths when it comes to wellness and begin curating another fantastic summit."
Mental health white paper released
Gerry Bodeker launched a report on mental wellness evidence and guidelines
In a keynote talk on mental wellness at this year’s summit, professor Gerry Bodeker focused on the release of a new white paper – Mental Wellness: Pathways, Evidence and Horizons. The extensive 123-page paper, revealed at the summit for the first time, was put together by the GWIs Mental Health Initiative which Bodeker chairs.
The white paper documents known pathways to mental wellness – both western and eastern traditions – that are supported by evidence. It also offers evidence on the outcomes of wellness and spa treatments and perspective on mental wellness best practice in the industry, as well as suggesting mental wellness guidelines and training for spas and other operators.
Leisure Media launches Well Home prosumer magazine
Well Home prosumer magazine
Liz Terry said Well Home targets wellness consumers and will be distributed in spas
Liz Terry, CEO of Leisure Media, took to the stage at the summit to announce that the business to business publisher is branching out into the consumer market with the launch of Well Home, a new global consumer magazine for the home wellness market.
Leisure Media is already known for its leading industry magazines Spa Business, CLAD and Health Club Management.
Terry said: “The spa and wellness industry has done such an amazing job of converting consumers to a wellness lifestyle, that occasional trips to the spa or the gym are no longer enough.
“More and more people are starting to build wellness into their everyday lives, using their home as a base, with homes starting to have a wide range of wellness features, from swimming pools and yoga studios to circadian lighting and water and air filtration.
“Well Home magazine and website have been designed to inform and inspire people, through sharing these inspirational stories and knowledge.”
Well Home will be distributed through spas and wellness facilities, with a number of key contacts already agreed.
Save the date
Asia-bound: The 2019 Global Wellness Summit will take place on 15-17 October at Grand Hyatt, Hong Kong it was announced
Author
Katie Barnes is the editor of Spa Business magazine
Email: [email protected]
Read more from this issue of Attractions Management magazine
View contents of Attractions Management 2018 issue 4
Interview: Thomas Klein
Senior living, family resorts and urban retreats are all on the cards for Canyon Ranch says COO and president Thomas Klein. Katie Barnes finds out more
Trends: Spa Foresight™ 2018/19
Spa Business’ predictions for the future include vegan spas, blue light antidotes, home wellness and plastic-free facilities
Interview: Dietmar Mueller-Elmau
The owner of Germany’s Schloss Elmau tells Spa Business why music, culture and spa feed the mind and soul
Promotional feature: Living Earth Crafts
Living Earth Crafts has distinguished itself with furniture for the spa industry that combines high design with seamless functionality. Brian Paris gives us insight into the company’s stylish new introductions
Event report: GWS 2018 - Bella vita
An Italian inspired Global Wellness Summit featured fashion, food, fitness and spa… and cameos from Hugh Jackman and Oprah Winfrey. Spa Business gives its highlights
Research: Growing up
Spa is the fastest growing sector of the US$4.2tn global wellness economy according to the latest GWI research
Event report: WTA Conference
What do wellness travellers want? And what issues need to be addressed as the wellness tourism sector grows? Anne Dimon reports from the inaugural meeting of the Wellness Tourism Association
Fitness: Inhale the future
Ashley Neese tells Spa Business about the possibilities of breathwork and opening up the practice to more people
Summit co-chair Tony de Leede brought an uplifting spirit to the event
Summit co-chair Mia Kyricos brought an uplifting spirit to the event
WHO’s Dr Ranieri Guerra (left) and ex NHS director Mark Britnell gave their views on wellness
Excitement rippled through the audience when celebrities such as Oprah Winfrey addressed delegates via video
Hugh Jackman and his wife praised the work of TM expert and summit speaker Bob Roth
Winfrey spoke about Weight Watchers’ move into the wellness sector
Bob Roth’s lively session focused on the potency of TM
the energetic summit included silent disco dancing breaks
Italian style was embraced with a wellness runway show and a keynote from fashion designer Alberta Ferretti
Italian style was embraced with a wellness runway show and a keynote from fashion designer Alberta Ferretti
Italian style was embraced with a wellness runway show and a keynote from fashion designer Alberta Ferretti
Over 600 delegates attended
new research values the global wellness economy at US$4.2 trillion
Antonio Citterio (left), Matteo Thun and Clodagh all talked about what wellness architecture and design means to them
Thoughtful discussions continued over lunch
the Spa Business team at GWS
Technogym’s Nerio Alessandri with GWS chair Susie Ellis
Delegates enjoyed socialising and getting together for numerous networking events, including a gala evening at the hotel where La Dolce Vita was filmed
Delegates enjoyed socialising and getting together for numerous networking events, including a gala evening at the hotel where La Dolce Vita was filmed
Leading spa professionals made up a large proportion of delegates
Leading spa professionals made up a large proportion of delegates
It was a full house for Dan Buettner’s keynote on Blue Zones – areas in the world with the highest concentration of centenarians
Dan Buettner
The new Wellness Moonshot calendar will offer companies advice on how to prevent disease
Scaleable wellness and finding the right developers was discussed in an investment panel
Hotel de France, located on the British Isle of Jersey, has created a wellness retreat package
that includes a hot yoga session that will take place in Jersey Zoo’s butterfly sanctuary.
A new immersive attraction designed to transport visitors into the final hours of ancient Pompeii
is preparing to open near the world-famous archaeological site in southern Italy.
Experience design company, BRC Imagination Arts, has completed a transition that sees founder
Bob Rogers pass ownership of the business to four long-serving senior executives, while
remaining actively involved with the company.
Movie Park Germany has opened a new Paramount Pictures-themed attraction as part of its 30th
anniversary celebrations, using immersive storytelling and adaptive reuse to reinforce the park’s
longstanding “Hollywood in Germany” positioning.
Therme Manchester’s 28-acre development, which will include interconnected glass pavilions
that measure 65,000sq m, will be the largest bathing and wellbeing attraction in the world once
complete, according to prof David Russell, CEO of Therme UK.
Efteling has opened Hooghmoed, a new family drop tower designed to broaden the appeal of its
recently launched Sirene Island themed area and introduce younger visitors to thrill attractions.
A proposed Puy du Fou development near Bicester and Universal Destinations and Experiences’
planned resort in Bedford are emerging as part of a wider transformation of the Oxford–
Cambridge Growth Corridor into a major centre for UK leisure and tourism inv
Shedd Aquarium has opened the Immersion Theater developed in partnership with SimEx-
Iwerks, as part of a wider strategy to enhance the guest experience and create additional
revenue opportunities.
The UK government has announced a temporary reduction in VAT on visitor attractions and
children’s meals as part of a summer cost-of-living support package designed to stimulate the
visitor economy and encourage family days out.
As designer Yinka Ilori prepares for his first solo gallery show in London, he speaks exclusively
to CLADmag about his mission to spread joy, the power of play, and his bold approach to using
colour (including the colours you won’t see in his work).
The government of Thailand is exploring plans for a THB300bn (£6.3bn, US$8.3bn)
entertainment complex in the country’s Eastern Economic Corridor (EEC), with officials
proposing a large-scale theme park and sports destination as part of a broader tourism and
economic development strategy.
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