GuestEx: a one-stop shop to self-book everything from room reservations and spa treatments, to golf tee times and cabanas
In a world where technology is evolving rapidly to meet the growing demands of an emerging generation of digital natives who expect mobile-friendly 24/7 accessibility, cutting-edge software company ResortSuite’s hospitality system offers operators enhanced guest engagement alongside complete control of their booking availability.
As founder and CEO Frank Pitsikalis says: “ResortSuite offers guests a single online portal to self-book a room reservation, spa treatment, class, multi-day programme, dining reservation, golf tee time, or cabana - virtually any activity or resource available at a property. Guests can also download a branded mobile app with a mobile concierge experience allowing them to view their itinerary and add spa treatments, classes, dining reservations or golf tee times quickly and easily, as well as review statements, loyalty and privileges together with a ‘shake to ID’ feature that brings up a barcode for seamless ID and payments.”
ResortSuite specialises in integrated hospitality management systems that can be deployed in single or multi-location spas, hotels, resorts and private clubs. But where ResortSuite stands out from the software vendor crowd, is in its unique modular form, meaning it can be integrated with other hospitality systems, or adopted as a single, fully-integrated and guest-centric hospitality management platform in its entirety; an ideal fit for wellness and activity-focused hotels, resorts and destination spas.
At the heart of ResortSuite’s vision to deliver a streamlined, integrated and consistent guest experience is GuestEx, a suite of guest experience technologies that includes online booking engine ResortSuite WEB, branded mobile concierge app ResortSuite MOBILE, marketing automation ResortSuite CONNECT, and integration with ResDiary for online dining reservations. “We wanted to provide an omni-channel approach and strategy to guest engagement,” adds Pitsikalis.
GuestEx is ResortSuite’s response to the rise of the digital native generation as a dominant spending force for spa and wellness experiences, together with their very different expectations around online booking and mobile self-service. “ResortSuite GuestEx is the first platform of its kind that gives a guest a one-stop shop to book everything that a business has to offer. ResortSuite has been designed to provide the ultimate in personalised guest service no matter what channel the guest engages with, be it online, mobile, phone or face to face.”
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GuestEx: a one-stop shop to self-book everything from room reservations and spa treatments, to golf tee times and cabanas
In a world where technology is evolving rapidly to meet the growing demands of an emerging generation of digital natives who expect mobile-friendly 24/7 accessibility, cutting-edge software company ResortSuite’s hospitality system offers operators enhanced guest engagement alongside complete control of their booking availability.
As founder and CEO Frank Pitsikalis says: “ResortSuite offers guests a single online portal to self-book a room reservation, spa treatment, class, multi-day programme, dining reservation, golf tee time, or cabana - virtually any activity or resource available at a property. Guests can also download a branded mobile app with a mobile concierge experience allowing them to view their itinerary and add spa treatments, classes, dining reservations or golf tee times quickly and easily, as well as review statements, loyalty and privileges together with a ‘shake to ID’ feature that brings up a barcode for seamless ID and payments.”
ResortSuite specialises in integrated hospitality management systems that can be deployed in single or multi-location spas, hotels, resorts and private clubs. But where ResortSuite stands out from the software vendor crowd, is in its unique modular form, meaning it can be integrated with other hospitality systems, or adopted as a single, fully-integrated and guest-centric hospitality management platform in its entirety; an ideal fit for wellness and activity-focused hotels, resorts and destination spas.
At the heart of ResortSuite’s vision to deliver a streamlined, integrated and consistent guest experience is GuestEx, a suite of guest experience technologies that includes online booking engine ResortSuite WEB, branded mobile concierge app ResortSuite MOBILE, marketing automation ResortSuite CONNECT, and integration with ResDiary for online dining reservations. “We wanted to provide an omni-channel approach and strategy to guest engagement,” adds Pitsikalis.
GuestEx is ResortSuite’s response to the rise of the digital native generation as a dominant spending force for spa and wellness experiences, together with their very different expectations around online booking and mobile self-service. “ResortSuite GuestEx is the first platform of its kind that gives a guest a one-stop shop to book everything that a business has to offer. ResortSuite has been designed to provide the ultimate in personalised guest service no matter what channel the guest engages with, be it online, mobile, phone or face to face.”
Interview: Thomas Klein
Senior living, family resorts and urban retreats are all on the cards for Canyon Ranch says COO and president Thomas Klein. Katie Barnes finds out more
Trends: Spa Foresight™ 2018/19
Spa Business’ predictions for the future include vegan spas, blue light antidotes, home wellness and plastic-free facilities
Interview: Dietmar Mueller-Elmau
The owner of Germany’s Schloss Elmau tells Spa Business why music, culture and spa feed the mind and soul
Promotional feature: Living Earth Crafts
Living Earth Crafts has distinguished itself with furniture for the spa industry that combines high design with seamless functionality. Brian Paris gives us insight into the company’s stylish new introductions
Event report: GWS 2018 - Bella vita
An Italian inspired Global Wellness Summit featured fashion, food, fitness and spa… and cameos from Hugh Jackman and Oprah Winfrey. Spa Business gives its highlights
Research: Growing up
Spa is the fastest growing sector of the US$4.2tn global wellness economy according to the latest GWI research
Event report: WTA Conference
What do wellness travellers want? And what issues need to be addressed as the wellness tourism sector grows? Anne Dimon reports from the inaugural meeting of the Wellness Tourism Association
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Hotel de France, located on the British Isle of Jersey, has created a wellness retreat package
that includes a hot yoga session that will take place in Jersey Zoo’s butterfly sanctuary.
A new immersive attraction designed to transport visitors into the final hours of ancient Pompeii
is preparing to open near the world-famous archaeological site in southern Italy.
Experience design company, BRC Imagination Arts, has completed a transition that sees founder
Bob Rogers pass ownership of the business to four long-serving senior executives, while
remaining actively involved with the company.
Movie Park Germany has opened a new Paramount Pictures-themed attraction as part of its 30th
anniversary celebrations, using immersive storytelling and adaptive reuse to reinforce the park’s
longstanding “Hollywood in Germany” positioning.
Therme Manchester’s 28-acre development, which will include interconnected glass pavilions
that measure 65,000sq m, will be the largest bathing and wellbeing attraction in the world once
complete, according to prof David Russell, CEO of Therme UK.
Efteling has opened Hooghmoed, a new family drop tower designed to broaden the appeal of its
recently launched Sirene Island themed area and introduce younger visitors to thrill attractions.
A proposed Puy du Fou development near Bicester and Universal Destinations and Experiences’
planned resort in Bedford are emerging as part of a wider transformation of the Oxford–
Cambridge Growth Corridor into a major centre for UK leisure and tourism inv
Shedd Aquarium has opened the Immersion Theater developed in partnership with SimEx-
Iwerks, as part of a wider strategy to enhance the guest experience and create additional
revenue opportunities.
The UK government has announced a temporary reduction in VAT on visitor attractions and
children’s meals as part of a summer cost-of-living support package designed to stimulate the
visitor economy and encourage family days out.
As designer Yinka Ilori prepares for his first solo gallery show in London, he speaks exclusively
to CLADmag about his mission to spread joy, the power of play, and his bold approach to using
colour (including the colours you won’t see in his work).
The government of Thailand is exploring plans for a THB300bn (£6.3bn, US$8.3bn)
entertainment complex in the country’s Eastern Economic Corridor (EEC), with officials
proposing a large-scale theme park and sports destination as part of a broader tourism and
economic development strategy.
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