Papamichael previously contributed to the report as director of economics at AECOM
What successes have you seen in EMEA theme parks? The main successes are those that have focused on events and those where the greatest investments have been.
The events side of it is interesting. The success of Halloween and the incorporation of other seasonal events is increasing, and that seems to be working.
Big investments, such as additional hotel rooms and new rides, are also making a difference. We can see that at Efteling where attendance went up by 8.7 per cent.
What other trends have you observed across the EMEA region over the last year? In France, the story is one of a market which is picking up where it left off a year ago – at least for the large part.
The difficulty with EMEA numbers in the report this year is that they’re very much influenced by the big growth at Disney (15 per cent). Disneyland Paris attendance had dropped 14 per cent in 2016, but this year’s improvement has made up for that.
Other theme parks have done well in France and it's been OK weather-wise, helping drive these improved numbers.
So if we call France ‘happy’ then we could call the UK a little bit ‘sad or contemplative’. It may have something to do with consumer confidence and, with Brexit looming, waiting to see what will happen to the economy.
Official statistics show increased tourism to London but the report doesn’t necessarily reflect that, with several major institutions reporting attendance declines. When you’re looking for an answer, it really depends on which numbers you're following.
One of the things we looked at was tourism day visits to London – those were up. Domestic tourism and day trips for UK regions as a whole – were also up.
It becomes very difficult to prove, but the number of day trips is up in every region of the UK. This could indicate people are taking more staycations and day trips.
If the increase in the number of tourists isn't followed by an attendance rise in attraction admissions, it suggests increased competition. That's one explanation. It may be that people are visiting a wider range of attractions rather than just the big names. Either because the ticket prices are prohibitive of numerous visits per annum or a lack of investment in, “new things to do” in the larger attractions.
There’s a third explanation that gets cited – that people won't go to larger attractions because of security fears. I've tried to find evidence of this, but most of the data suggests overall visits are up.
This is a case of multiple factors coming together. You have consumer confidence and people not wanting to spend big money on an entry ticket. Increased competition and lack of investment at some of the larger attractions are also factors to consider.
Were any other countries of particular interest? Italy had a really rough year. I hope they get great weather this summer, no more floods, and a more stable political environment. They deserve it and they've earned it, whichever way you want to look at it. They've had a rough ride. So in that sense, my heart goes out to the Italians.
How did the Middle East perform? We're aware expectations were set high and that those haven’t been met. Will they ever be met? Probably not to the extent that they were floated originally. For instance, I don't see Dubai Parks and Resorts reaching its predicted levels in the near future.
There are different ways you can look at this, however. They've always said that in the Middle East visitor attractions live off tourism. Tourism numbers are the most difficult numbers to get up. It takes time for a new tourist attraction to solidify its position in the market. It needs time to get onto Trip Advisor and needs time to get into the brochure of the travel agents for example. Building that market and growing visitor numbers is just going to take time.
They were set very high expectations and I'm not surprised they haven't been met, but I hope that, over time, total tourism to that region will grow, and thereby a share of that will grow the visitor numbers for the theme parks and the visitor attractions.
Secondly, there is quite a bit of competition for leisure time and a large part of attendance is currently driven by residents, as opposed to tourists.
The Middle East is home to some great innovative Family Entertainment Centers and there are some exciting new developments in that area that are all vying for the residents’ time and money. In this sense, innovation in the sector is really coming from the Middle East.
How did the waterpark sector fare? The European waterpark market offers a mix of indoor and outdoor facilities. Therme Erding does an additional 500k visitors in its spa alone, which is not included in their waterpark attendance but is quite a large slice of their annual turnover. Aquapalace and most European waterparks have a spa element.
We ought to be looking at exporting this indoor/outdoor, fun/wellness, all-seasons model. Tropical Islands, where they've increased their attendance year on year moving from an indoor to indoor/outdoor waterpark, is also now expanding its accommodation product around it.
That just seems to be very successful, and it’s definitely worth seeing if that model is translatable to other markets.
Was it surprising that attendances dropped in the Middle East waterparks market but increased in Europe? These two markets are very different. There’s so much competition at the moment from a leisure perspective in the Middle East, it's incredible. On top of that, Aquaventure in Dubai had to close over the high season for a couple of days for maintenance, so that had an impact. That dip in the Middle East impacted the whole region because there are so many new things for visitors to do.
How does this affect the market? Visitors will go to the latest openings. They go there a couple of times and then need to be enticed back with new investment. It's going to be a while until that amount of supply in leisure facilities and visitor attractions is properly absorbed and stabilised into that market.
When it comes to museums, what are the key points? Museums results are affected by fluctuations in attendance, usually as a result of major temporary exhibitions.
If they have a couple of really successful exhibitions, then they’re going to be on the up that year, but if one year, they don’t pull in the same numbers, attendances drop.
This isn’t the same as an overall drop in attendance, it's more a question of not having a blockbuster exhibition.
It’s unfortunate that we have to report when numbers drop as a result of this, but it’s a challenge to keep attendances at a high level every year – there can only be so many brilliant exhibitions.
And perhaps the price of exhibitions can be a factor too? There’s an overall increase in competition, very much because of all the free stuff that museums are putting out there for children and adults to do. It increasingly blurs the line between attractions and museums, which in turn leads to successfully competition with regular and paid for attractions.
Read more from this issue of Attractions Management magazine
View contents of Attractions Management 2018 issue 3
People profile: Anton Vidal
Anton Vidal is director general of Poble Espanyol which has completed a 10-year, €10m improvement plan
Interview: Coen Bertens
Fairytale theme park Efteling has
gone from strength to strength
during its 65-year history, enchanting
more visitors last year than
ever before. We talk to COO Coen
Bertens about its success
Promotional feature: EAS - Learning curves
This year’s Euro Attractions Show promises to
be the biggest in the history of the event, with
a brand new schedule of seminars to match
Aquariums: High Waters
We visited the brand new Aquatis
Aquarium-Vivarium in Switzerland
for a journey through our planet’s
freshwater environments
Promotional feature: nWave - The big picture
With more than two decades
of experience creating high quality
original content, nWave looks
ahead as it continues to produce
its own industry-leading creations
Analysis: TEA/AECOM Theme Index 2017
The TEA/AECOM Report 2017 shows major theme park
operators had an outstanding year, while stabilised global
economies and strong investment planning bodes well
for the global attractions industry going forward
Analysis: EMEA Focus
Margreet Papamichael, founder of CLEAR Associates about what The TEA/AECOM Report 2017 means for the EMEA region
Review: MuseumNext
Intellectuals from across the
museums sector gathered recently for
the European edition of MuseumNext
Theme parks: Playing the Looney Tune
As new and exciting leisure opportunities
increase in the Middle East, Yas
Island welcomes the US$1bn Warner
Bros World Abu Dhabi. We speak to
the two key members of the team
behind the landmark project
Museums: License to Thrill
A brand new James Bond visitor attraction,
nestled snugly inside a mountain peak
in Sölden, Austria, opened this July. We
talked to the operator and architect
Papamichael previously contributed to the report as director of economics at AECOM
What successes have you seen in EMEA theme parks? The main successes are those that have focused on events and those where the greatest investments have been.
The events side of it is interesting. The success of Halloween and the incorporation of other seasonal events is increasing, and that seems to be working.
Big investments, such as additional hotel rooms and new rides, are also making a difference. We can see that at Efteling where attendance went up by 8.7 per cent.
What other trends have you observed across the EMEA region over the last year? In France, the story is one of a market which is picking up where it left off a year ago – at least for the large part.
The difficulty with EMEA numbers in the report this year is that they’re very much influenced by the big growth at Disney (15 per cent). Disneyland Paris attendance had dropped 14 per cent in 2016, but this year’s improvement has made up for that.
Other theme parks have done well in France and it's been OK weather-wise, helping drive these improved numbers.
So if we call France ‘happy’ then we could call the UK a little bit ‘sad or contemplative’. It may have something to do with consumer confidence and, with Brexit looming, waiting to see what will happen to the economy.
Official statistics show increased tourism to London but the report doesn’t necessarily reflect that, with several major institutions reporting attendance declines. When you’re looking for an answer, it really depends on which numbers you're following.
One of the things we looked at was tourism day visits to London – those were up. Domestic tourism and day trips for UK regions as a whole – were also up.
It becomes very difficult to prove, but the number of day trips is up in every region of the UK. This could indicate people are taking more staycations and day trips.
If the increase in the number of tourists isn't followed by an attendance rise in attraction admissions, it suggests increased competition. That's one explanation. It may be that people are visiting a wider range of attractions rather than just the big names. Either because the ticket prices are prohibitive of numerous visits per annum or a lack of investment in, “new things to do” in the larger attractions.
There’s a third explanation that gets cited – that people won't go to larger attractions because of security fears. I've tried to find evidence of this, but most of the data suggests overall visits are up.
This is a case of multiple factors coming together. You have consumer confidence and people not wanting to spend big money on an entry ticket. Increased competition and lack of investment at some of the larger attractions are also factors to consider.
Were any other countries of particular interest? Italy had a really rough year. I hope they get great weather this summer, no more floods, and a more stable political environment. They deserve it and they've earned it, whichever way you want to look at it. They've had a rough ride. So in that sense, my heart goes out to the Italians.
How did the Middle East perform? We're aware expectations were set high and that those haven’t been met. Will they ever be met? Probably not to the extent that they were floated originally. For instance, I don't see Dubai Parks and Resorts reaching its predicted levels in the near future.
There are different ways you can look at this, however. They've always said that in the Middle East visitor attractions live off tourism. Tourism numbers are the most difficult numbers to get up. It takes time for a new tourist attraction to solidify its position in the market. It needs time to get onto Trip Advisor and needs time to get into the brochure of the travel agents for example. Building that market and growing visitor numbers is just going to take time.
They were set very high expectations and I'm not surprised they haven't been met, but I hope that, over time, total tourism to that region will grow, and thereby a share of that will grow the visitor numbers for the theme parks and the visitor attractions.
Secondly, there is quite a bit of competition for leisure time and a large part of attendance is currently driven by residents, as opposed to tourists.
The Middle East is home to some great innovative Family Entertainment Centers and there are some exciting new developments in that area that are all vying for the residents’ time and money. In this sense, innovation in the sector is really coming from the Middle East.
How did the waterpark sector fare? The European waterpark market offers a mix of indoor and outdoor facilities. Therme Erding does an additional 500k visitors in its spa alone, which is not included in their waterpark attendance but is quite a large slice of their annual turnover. Aquapalace and most European waterparks have a spa element.
We ought to be looking at exporting this indoor/outdoor, fun/wellness, all-seasons model. Tropical Islands, where they've increased their attendance year on year moving from an indoor to indoor/outdoor waterpark, is also now expanding its accommodation product around it.
That just seems to be very successful, and it’s definitely worth seeing if that model is translatable to other markets.
Was it surprising that attendances dropped in the Middle East waterparks market but increased in Europe? These two markets are very different. There’s so much competition at the moment from a leisure perspective in the Middle East, it's incredible. On top of that, Aquaventure in Dubai had to close over the high season for a couple of days for maintenance, so that had an impact. That dip in the Middle East impacted the whole region because there are so many new things for visitors to do.
How does this affect the market? Visitors will go to the latest openings. They go there a couple of times and then need to be enticed back with new investment. It's going to be a while until that amount of supply in leisure facilities and visitor attractions is properly absorbed and stabilised into that market.
When it comes to museums, what are the key points? Museums results are affected by fluctuations in attendance, usually as a result of major temporary exhibitions.
If they have a couple of really successful exhibitions, then they’re going to be on the up that year, but if one year, they don’t pull in the same numbers, attendances drop.
This isn’t the same as an overall drop in attendance, it's more a question of not having a blockbuster exhibition.
It’s unfortunate that we have to report when numbers drop as a result of this, but it’s a challenge to keep attendances at a high level every year – there can only be so many brilliant exhibitions.
And perhaps the price of exhibitions can be a factor too? There’s an overall increase in competition, very much because of all the free stuff that museums are putting out there for children and adults to do. It increasingly blurs the line between attractions and museums, which in turn leads to successfully competition with regular and paid for attractions.
Read more from this issue of Attractions Management magazine
View contents of Attractions Management 2018 issue 3
People profile: Anton Vidal
Anton Vidal is director general of Poble Espanyol which has completed a 10-year, €10m improvement plan
Interview: Coen Bertens
Fairytale theme park Efteling has
gone from strength to strength
during its 65-year history, enchanting
more visitors last year than
ever before. We talk to COO Coen
Bertens about its success
Promotional feature: EAS - Learning curves
This year’s Euro Attractions Show promises to
be the biggest in the history of the event, with
a brand new schedule of seminars to match
Aquariums: High Waters
We visited the brand new Aquatis
Aquarium-Vivarium in Switzerland
for a journey through our planet’s
freshwater environments
Promotional feature: nWave - The big picture
With more than two decades
of experience creating high quality
original content, nWave looks
ahead as it continues to produce
its own industry-leading creations
Analysis: TEA/AECOM Theme Index 2017
The TEA/AECOM Report 2017 shows major theme park
operators had an outstanding year, while stabilised global
economies and strong investment planning bodes well
for the global attractions industry going forward
Analysis: EMEA Focus
Margreet Papamichael, founder of CLEAR Associates about what The TEA/AECOM Report 2017 means for the EMEA region
Review: MuseumNext
Intellectuals from across the
museums sector gathered recently for
the European edition of MuseumNext
Theme parks: Playing the Looney Tune
As new and exciting leisure opportunities
increase in the Middle East, Yas
Island welcomes the US$1bn Warner
Bros World Abu Dhabi. We speak to
the two key members of the team
behind the landmark project
Museums: License to Thrill
A brand new James Bond visitor attraction,
nestled snugly inside a mountain peak
in Sölden, Austria, opened this July. We
talked to the operator and architect
London Museum will open four new food and drink destinations when it launches its new home
at Smithfield on 28 November, making hospitality a central part of the visitor experience at one
of the capital's biggest cultural openings of the year.
OMA has completed a major transformation of New York's New Museum, creating a larger
cultural campus that combines expanded exhibition spaces with learning, performance,
hospitality and public programming.
A US$50 million (£44.2 million, €51.2 million) transformation of Chicago's historic McCormick
Mansion has created a new destination that combines live magic, immersive theatre, dining and
private membership under one roof.
The Montana Historical Society has officially celebrated the opening of its new Montana
Heritage
Center, a US$107 million (£79 million, €92 million) destination that combines immersive
storytelling with cutting-edge audiovisual technology to bring the sta
San Antonio Zoo has reported a US$283 million economic impact for 2025, following a decade-
long transformation programme that has seen almost US$200 million invested into the Texas
attraction.
Plans for the AU$180 million redevelopment of Reef HQ Aquarium in Townsville, Australia, are
progressing, with the project set to transform the attraction into a global centre for reef
education and conservation.
Abu Dhabi-based investment firm Mubadala Capital has made a binding, fully financed
€1 billion
offer to acquire Pierre and Vacances SA, the European holiday resort operator behind the
continental European Center Parcs business.
Disney has reaffirmed its commitment to investing US$30 billion in its US parks and cruise
business by 2033, using new America250 celebrations to underline the role its attractions play
in supporting jobs, tourism and economic growth.
Expo 2030 Riyadh is being planned as a permanent visitor destination, with organisers
confirming the six-million-square-metre site will become a Global Village after the event closes.
The owner of one of Australia's best-known waterparks has acquired a major competitor,
creating a new attractions business spanning two of the country's largest visitor destinations.
