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Editor's letter
Learning to listen

The time of ‘build it and they will come’ is over - successful operators are really listening to their audiences, even when it’s tough to hear


I recently visited the newly-opened Young V&A – a radical reimagining of the V&A’s Museum of Childhood in East London. It was a real joy to watch children experiencing this space – gliding into the light-filled atrium on their scooters, crawling around happily in the sensory spaces and dancing and performing on the bright red stage built for that purpose.

It feels like the perfect museum for its audience and that’s no accident. The V&A (page 54) didn’t try to guess what young people might want from the new museum, instead it initiated a serious, wide-ranging process of consultation – engaging with more than 22,000 children, parents, carers and educators over a period of several years.

Local schoolchildren worked closely with the architects in a series of structured co-design workshops that informed the building’s design. Kids are not patronised here and no-one is making assumptions about what they’re interested in. For the exhibits, the team drew not just from V&A’s National Childhood Collection, as was previously the case, but also from the V&A’s huge collection of 2.8 million pieces. Paintings by David Hockney and Hokusai are displayed alongside vintage fashion, interactive toys and games and thought-provoking displays about climate change and sustainability.

It’s clear from having experienced the museum that to deeply engage children and families, the V&A had to be prepared to be challenged and to let go of controlling all the outcomes.

Another project featured in this issue is the long-awaited International Museum of African American History – a further example of a project that was born out of serious collaboration (page 42).

Originally planned as a museum about slavery, it became clear though public consultation that this wouldn’t be enough – people wanted a place that told the whole story of the African American journey, not just part of it.

President, Dr Tonya Matthews, admits that the decades-long consultations with locals and community groups were, at times, extremely challenging. Difficult conversations were had; there were strong emotions, disagreements, and some serious tensions, but it was all absolutely necessary and ultimately positive.

The lesson from both these projects is that listening skilfully to the people you’re aspiring to serve won’t always be easy, but it will always be worth it.

Magali Robathan, editor [email protected]

Read more from this issue of Attractions Management magazine

View contents of Attractions Management 2023 issue 3
  • Editor's letter: Learning to listen
    Young people were involved in every stage of planning for the new Young V&A. Is this the start of a real shift in the way children’s museums are planned?
  • People: Karin Hindsbo
    The head of Scandinavia’s largest museum is set to take over as Tate Modern’s new director. She shares her plans
  • People: Sean Decatur
    It’s a big year for the American Museum of Natural History, as its new president takes over and it launches a major new centre
  • People: Håkon Lund
    As Norway’s largest theme park embraces solar energy, Lund Gruppen’s owner tells us why the industry needs to be at the forefront of change
  • Interview: Andreas Andersen
    As Gothenburg’s Liseberg theme park celebrates its 100th anniversary, its CEO talks celebrations, challenges and COVID-19 with Magali Robathan
  • Museums: And still we rise
    Charleston’s long-awaited International African American Museum opens, reclaiming one of the US’s most painful and sacred spaces. IAAM president Dr Tonya Matthews speaks to Attractions Management about the long road to opening
  • Aquaria: A fresh start
    The team behind New Orleans’ Audubon Aquarium and Insectarium used the COVID-19 pandemic to rethink their offer. We check out the result, which brings both institutions under the same roof for the first time
  • Museums: Power of youth
    Investing in creative confidence in our young has never been as important as it is now, argues Young V&A director Helen Charman
  • Science centres: Axel Hüttinger
    From the creation of a new science centre in Angola to an indoor/outdoor children’s gallery in Barcelona, Huttinger Interactive Exhibitions is keeping busy
  • Research: Mixed blessings
    Attractions have been helping revitalise shopping centres for many years, but how is this market changing?
  • Awards: Good lookers
    Some of the world’s most beautiful and innovative new museums have been celebrated by Architizer’s A+ Awards. We take a look at the winners
  • Sponsored: Red Raion
    Red Raion has emerged as an industry leader in the realm of digital attractions, captivating audiences worldwide with its CGI movie experiences.
COMPANY PROFILES
Holovis

Holovis is a privately owned company established in 2004 by CEO Stuart Hetherington. [more...]
iPlayCO

iPlayCo was established in 1999. [more...]
Clip 'n Climb

Clip ‘n Climb currently offers facility owners and investors more than 40 colourful and unique Cha [more...]
Polin Waterparks

Polin was founded in Istanbul in 1976. Polin has since grown into a leading company in the waterpa [more...]
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Editor's letter
Learning to listen

The time of ‘build it and they will come’ is over - successful operators are really listening to their audiences, even when it’s tough to hear


I recently visited the newly-opened Young V&A – a radical reimagining of the V&A’s Museum of Childhood in East London. It was a real joy to watch children experiencing this space – gliding into the light-filled atrium on their scooters, crawling around happily in the sensory spaces and dancing and performing on the bright red stage built for that purpose.

It feels like the perfect museum for its audience and that’s no accident. The V&A (page 54) didn’t try to guess what young people might want from the new museum, instead it initiated a serious, wide-ranging process of consultation – engaging with more than 22,000 children, parents, carers and educators over a period of several years.

Local schoolchildren worked closely with the architects in a series of structured co-design workshops that informed the building’s design. Kids are not patronised here and no-one is making assumptions about what they’re interested in. For the exhibits, the team drew not just from V&A’s National Childhood Collection, as was previously the case, but also from the V&A’s huge collection of 2.8 million pieces. Paintings by David Hockney and Hokusai are displayed alongside vintage fashion, interactive toys and games and thought-provoking displays about climate change and sustainability.

It’s clear from having experienced the museum that to deeply engage children and families, the V&A had to be prepared to be challenged and to let go of controlling all the outcomes.

Another project featured in this issue is the long-awaited International Museum of African American History – a further example of a project that was born out of serious collaboration (page 42).

Originally planned as a museum about slavery, it became clear though public consultation that this wouldn’t be enough – people wanted a place that told the whole story of the African American journey, not just part of it.

President, Dr Tonya Matthews, admits that the decades-long consultations with locals and community groups were, at times, extremely challenging. Difficult conversations were had; there were strong emotions, disagreements, and some serious tensions, but it was all absolutely necessary and ultimately positive.

The lesson from both these projects is that listening skilfully to the people you’re aspiring to serve won’t always be easy, but it will always be worth it.

Magali Robathan, editor [email protected]

Read more from this issue of Attractions Management magazine

View contents of Attractions Management 2023 issue 3
  • Editor's letter: Learning to listen
    Young people were involved in every stage of planning for the new Young V&A. Is this the start of a real shift in the way children’s museums are planned?
  • People: Karin Hindsbo
    The head of Scandinavia’s largest museum is set to take over as Tate Modern’s new director. She shares her plans
  • People: Sean Decatur
    It’s a big year for the American Museum of Natural History, as its new president takes over and it launches a major new centre
  • People: Håkon Lund
    As Norway’s largest theme park embraces solar energy, Lund Gruppen’s owner tells us why the industry needs to be at the forefront of change
  • Interview: Andreas Andersen
    As Gothenburg’s Liseberg theme park celebrates its 100th anniversary, its CEO talks celebrations, challenges and COVID-19 with Magali Robathan
  • Museums: And still we rise
    Charleston’s long-awaited International African American Museum opens, reclaiming one of the US’s most painful and sacred spaces. IAAM president Dr Tonya Matthews speaks to Attractions Management about the long road to opening
  • Aquaria: A fresh start
    The team behind New Orleans’ Audubon Aquarium and Insectarium used the COVID-19 pandemic to rethink their offer. We check out the result, which brings both institutions under the same roof for the first time
  • Museums: Power of youth
    Investing in creative confidence in our young has never been as important as it is now, argues Young V&A director Helen Charman
  • Science centres: Axel Hüttinger
    From the creation of a new science centre in Angola to an indoor/outdoor children’s gallery in Barcelona, Huttinger Interactive Exhibitions is keeping busy
  • Research: Mixed blessings
    Attractions have been helping revitalise shopping centres for many years, but how is this market changing?
  • Awards: Good lookers
    Some of the world’s most beautiful and innovative new museums have been celebrated by Architizer’s A+ Awards. We take a look at the winners
  • Sponsored: Red Raion
    Red Raion has emerged as an industry leader in the realm of digital attractions, captivating audiences worldwide with its CGI movie experiences.
LATEST NEWS
London Museum makes destination dining part of the attraction
London Museum will open four new food and drink destinations when it launches its new home at Smithfield on 28 November, making hospitality a central part of the visitor experience at one of the capital's biggest cultural openings of the year.
OMA completes New Museum transformation with landmark expansion and Oberon restaurant
OMA has completed a major transformation of New York's New Museum, creating a larger cultural campus that combines expanded exhibition spaces with learning, performance, hospitality and public programming.
David Rockwell creates immersive magic destination, The Hand and The Eye
A US$50 million (£44.2 million, €51.2 million) transformation of Chicago's historic McCormick Mansion has created a new destination that combines live magic, immersive theatre, dining and private membership under one roof.
Montana Heritage Center opens with immersive exhibits and US$107 million investment
The Montana Historical Society has officially celebrated the opening of its new Montana Heritage Center, a US$107 million (£79 million, €92 million) destination that combines immersive storytelling with cutting-edge audiovisual technology to bring the sta
Universal launches new theme park model with Kids Resort
Universal Destinations and Experiences has launched a new regional theme park model with the opening of Universal Kids Resort in Frisco, Texas.
San Antonio Zoo reports $283 million economic impact as expansion plans progress
San Antonio Zoo has reported a US$283 million economic impact for 2025, following a decade- long transformation programme that has seen almost US$200 million invested into the Texas attraction.
Great Barrier Reef attraction set for AU$180 million reinvention
Plans for the AU$180 million redevelopment of Reef HQ Aquarium in Townsville, Australia, are progressing, with the project set to transform the attraction into a global centre for reef education and conservation.
Mubadala makes €1 billion bid for Pierre and Vacances
Abu Dhabi-based investment firm Mubadala Capital has made a binding, fully financed €1 billion offer to acquire Pierre and Vacances SA, the European holiday resort operator behind the continental European Center Parcs business.
Disney confirms US$30 billion investment programme as it highlights its economic impact
Disney has reaffirmed its commitment to investing US$30 billion in its US parks and cruise business by 2033, using new America250 celebrations to underline the role its attractions play in supporting jobs, tourism and economic growth.
Expo 2030 Riyadh will create a permanent global destination
Expo 2030 Riyadh is being planned as a permanent visitor destination, with organisers confirming the six-million-square-metre site will become a Global Village after the event closes.
Australian waterpark acquisition creates new leisure attractions group
The owner of one of Australia's best-known waterparks has acquired a major competitor, creating a new attractions business spanning two of the country's largest visitor destinations.
London Museum reveals 2026 opening date for new Smithfield home
The London Museum’s new site will open in Smithfield, East London, on 28 November 2026.
+ More news   
 
COMPANY PROFILES
Holovis

Holovis is a privately owned company established in 2004 by CEO Stuart Hetherington. [more...]
iPlayCO

iPlayCo was established in 1999. [more...]
Clip 'n Climb

Clip ‘n Climb currently offers facility owners and investors more than 40 colourful and unique Cha [more...]
Polin Waterparks

Polin was founded in Istanbul in 1976. Polin has since grown into a leading company in the waterpa [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  
DIRECTORY
+ More directory  
DIARY

 

23-26 Aug 2026

Elevate Spa Riviera Maya Edition

The Riviera Maya Edition Kanai, Playa del Carmen, Mexico
28-29 Sep 2026

Wellness Destination AI Tech Summit – Tourism, Hospitality & Real Estate, 28-29 Sept 2026

Grand Ballroom, METT Singapore, Singapore
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2026

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