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NEWS
Disney reaches preliminary settlement in Magic Key lawsuit
POSTED 14 Aug 2023 . BY Tom Walker
There are four different types of Magic Keys Credit: Disney
Disney is looking to settle a lawsuit with Magic Key passholders
The case was brought over the alleged "deceptive practices" tied to the access programme
A Magic Key passholder, Jenale Nielsen, filed a class-action lawsuit against Disneyland in Anaheim
She alleged the park "misled and deceived" passholders by artificially limiting capacity and restricting reservations
Disney is looking to settle a lawsuit with Magic Key passholders over the alleged "deceptive practices" tied to the access programme.

A Magic Key passholder, Jenale Nielsen, filed a class-action lawsuit against Disneyland in Anaheim, alleging the park "misled and deceived" passholders by artificially limiting capacity and restricting reservations.

Court papers show that Nielsen's claim is based on Disney advertising the Dream Key – which she had paid US$1,399 for – as having “no block-out dates". This led to Nielsen believing she could visit the Anaheim theme park any day she wanted.

The pass required reservations, however, and Nielsen then discovered she couldn’t make a reservation for most of the days in November — with no weekend dates available all month.

She then filed the lawsuit after she and other Magic Key holders claimed to have found evidence that single-day ticket purchasers were favoured over them.

To avoid the class-action to progress further, Disney has now reached a preliminary settlement, which is expected to be concluded on 31 August (the settlement can be read here).

Disney declined to comment on the ongoing case.

For more information on the Magic Key, click here.
RELATED STORIES
  Disney reveals plans for robot designed to have 'emotional connection' with people


Disney has revealed a new animatronic robot, designed to have an “emotional connection” with people.
  Florida governor strips Disney of special tax district status


The row between Florida's Republican governor, Ron DeSantis, and The Walt Disney Company has escalated, leading to Orlando's Walt Disney World losing its special tax district status.
  Disney hints at new gate for Walt Disney World as part of Lake Nona campus development


Disney has filed a planning application that kickstarts the group's plans to create a future regional campus and HQ in Florida, US.
MORE NEWS
Mubadala makes €1 billion bid for Pierre and Vacances
Abu Dhabi-based investment firm Mubadala Capital has made a binding, fully financed €1 billion offer to acquire Pierre and Vacances SA, the European holiday resort operator behind the continental European Center Parcs business.
Disney confirms US$30 billion investment programme as it highlights its economic impact
Disney has reaffirmed its commitment to investing US$30 billion in its US parks and cruise business by 2033, using new America250 celebrations to underline the role its attractions play in supporting jobs, tourism and economic growth.
Expo 2030 Riyadh will create a permanent global destination
Expo 2030 Riyadh is being planned as a permanent visitor destination, with organisers confirming the six-million-square-metre site will become a Global Village after the event closes.
Australian waterpark acquisition creates new leisure attractions group
The owner of one of Australia's best-known waterparks has acquired a major competitor, creating a new attractions business spanning two of the country's largest visitor destinations.
+ More news   
LATEST JOBS
General Manager, The Needles
Heritage Great Britain
Salary: c£70,000pa + benefits + relocation support
Job location: Isle of Wight , United Kingdom
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COMPANY PROFILES
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Alterface’s Creative Division team is seasoned in concept and ride development, as well as storyte [more...]
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David & Lynn Willrich started the Company over thirty years ago, from the Audio Visual Department [more...]
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A former national ski team racer, ProSlide® CEO Rick Hunter’s goal has been to integrate the smoot [more...]
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NEWS
Disney reaches preliminary settlement in Magic Key lawsuit
POSTED 14 Aug 2023 . BY Tom Walker
There are four different types of Magic Keys Credit: Disney
Disney is looking to settle a lawsuit with Magic Key passholders
The case was brought over the alleged "deceptive practices" tied to the access programme
A Magic Key passholder, Jenale Nielsen, filed a class-action lawsuit against Disneyland in Anaheim
She alleged the park "misled and deceived" passholders by artificially limiting capacity and restricting reservations
Disney is looking to settle a lawsuit with Magic Key passholders over the alleged "deceptive practices" tied to the access programme.

A Magic Key passholder, Jenale Nielsen, filed a class-action lawsuit against Disneyland in Anaheim, alleging the park "misled and deceived" passholders by artificially limiting capacity and restricting reservations.

Court papers show that Nielsen's claim is based on Disney advertising the Dream Key – which she had paid US$1,399 for – as having “no block-out dates". This led to Nielsen believing she could visit the Anaheim theme park any day she wanted.

The pass required reservations, however, and Nielsen then discovered she couldn’t make a reservation for most of the days in November — with no weekend dates available all month.

She then filed the lawsuit after she and other Magic Key holders claimed to have found evidence that single-day ticket purchasers were favoured over them.

To avoid the class-action to progress further, Disney has now reached a preliminary settlement, which is expected to be concluded on 31 August (the settlement can be read here).

Disney declined to comment on the ongoing case.

For more information on the Magic Key, click here.
RELATED STORIES
Disney reveals plans for robot designed to have 'emotional connection' with people


Disney has revealed a new animatronic robot, designed to have an “emotional connection” with people.
Florida governor strips Disney of special tax district status


The row between Florida's Republican governor, Ron DeSantis, and The Walt Disney Company has escalated, leading to Orlando's Walt Disney World losing its special tax district status.
Disney hints at new gate for Walt Disney World as part of Lake Nona campus development


Disney has filed a planning application that kickstarts the group's plans to create a future regional campus and HQ in Florida, US.
MORE NEWS
Mubadala makes €1 billion bid for Pierre and Vacances
Abu Dhabi-based investment firm Mubadala Capital has made a binding, fully financed €1 billion offer to acquire Pierre and Vacances SA, the European holiday resort operator behind the continental European Center Parcs business.
Disney confirms US$30 billion investment programme as it highlights its economic impact
Disney has reaffirmed its commitment to investing US$30 billion in its US parks and cruise business by 2033, using new America250 celebrations to underline the role its attractions play in supporting jobs, tourism and economic growth.
Expo 2030 Riyadh will create a permanent global destination
Expo 2030 Riyadh is being planned as a permanent visitor destination, with organisers confirming the six-million-square-metre site will become a Global Village after the event closes.
Australian waterpark acquisition creates new leisure attractions group
The owner of one of Australia's best-known waterparks has acquired a major competitor, creating a new attractions business spanning two of the country's largest visitor destinations.
London Museum reveals 2026 opening date for new Smithfield home
The London Museum’s new site will open in Smithfield, East London, on 28 November 2026.
Toverland unveils €98m expansion plan as park prepares to launch resort development
The Toverland theme park in the Netherlands has announced a €98m expansion programme that will add a resort, new attractions and staff facilities as it pursues plans to become a multi- day destination.
+ More news   
 
COMPANY PROFILES
Alterface

Alterface’s Creative Division team is seasoned in concept and ride development, as well as storyte [more...]
DJW

David & Lynn Willrich started the Company over thirty years ago, from the Audio Visual Department [more...]
IDEATTACK

IDEATTACK is a full-service planning and design company with headquarters in Los Angeles. [more...]
ProSlide Technology, Inc.

A former national ski team racer, ProSlide® CEO Rick Hunter’s goal has been to integrate the smoot [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  
DIRECTORY
+ More directory  
DIARY

 

23-26 Aug 2026

Elevate Spa Riviera Maya Edition

The Riviera Maya Edition Kanai, Playa del Carmen, Mexico
29 Sep - 02 Oct 2026

Synergy - The Retreat Show

Pical Resort, Valamar Collection, Porec, Croatia
+ More diary  
 


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Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2026

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