After a two-year absence, ISPA’s annual Conference offers its
members an opportunity to reconnect and to learn more about
the available tools that can help them recharge their businesses
This year’s ISPA Conference will be held in Las Vegas / shutterstock/Lucky-photographer
The international spa industry has been heavily impacted by the evolving challenges presented by the pandemic during the last two years, including restrictions on business and travel. However, despite these obstacles, the resilience of the spa community has been on full display, as professionals from across the globe have come together to address exceptional, unforeseen issues within the sector. These efforts have repeatedly showcased the industry’s commitment to working together to maintain the high standards and benefits related to the international spa experience.
Viva Las Vegas The industry’s ‘must attend’ 2022 ISPA Conference event, which is taking place from May 2-4 at Mandalay Bay in Las Vegas, Nevada, offers a fantastic opportunity for members to reconnect, gain insight, inspiration and celebrate the industry with their colleagues from across the globe. For those that may have experienced a difficult couple of years that may have triggered stress and burnout, the conference offers the perfect opportunity to rejuvenate and to benefit from three days of speaker presentations that cover a range of topics including business strategy, customer service and management.
ISPA Talent Toolkit Some of the most pressing issues currently facing ISPA members, and up for discussion at the ISPA Conference, relate to staff shortages and employee retention. In response to these challenges, volunteers from the ISPA community have been putting their heads together to develop the ISPA Talent Toolkit, which will serve as a roadmap for members in need of guidance on this critical issue.
In addition to the numerous resources related to talent recruitment and engagement strategies, the toolkit will also include: a checklist to help members know what to prepare in advance to help new staff members hit the ground running when they begin on day one; a conversation with workforce trends expert Seth Mattison on workplace leadership and evolution; job description templates; and an on-demand session on talent management strategies - taken from the 2021 ISPA Stronger Together Summit.
Another valuable member resource is the ISPA Career Center, which contains a Job Bank where members can post an unlimited number of open positions at their location. It only takes a couple of days for job postings to attract hundreds of views from visitors looking to progress their career or enter the industry.
Informing decisions through research Don’t forget that ISPA members also benefit from a wealth of opportunities and tools to help them succeed, and the ISPA Research Library is one of the popular resources. The library offers hundreds of pages of research reports spanning the gamut of critical industry topics and key metrics.
For example, an important annual report, conducted in partnership with PricewaterhouseCoopers (PwC), is the ISPA US Spa Industry Study which presents the state of the industry as indicated by total revenues, spa visits, average revenue per visit, the total number of spa locations and staffing levels. These are referred to as the ‘Big Five’ statistics and are collected through a nationwide survey of spa businesses.
ISPA also conducts consumer research studies to monitor and identify the patterns of consumer behavior within the spa space so spa professionals can continue to make informed decisions on how to best reach today’s consumer.
These Snapshot Surveys offer a constant flow of insight for spa professionals seeking a real-time impression of how spa and resource partner members are handling trending issues in the industry. With a new topic for each survey, as well as running quarterly performance reports, Snapshot Surveys are what ISPA members use to gain ideas to support innovation and critical decisions.
Whatever your business needs, ISPA offers the chance to embrace the future together. More: www.experienceispa.com
Join ISPA
ISPA connects professionals from every corner of the global spa industry. Through constant networking, education, research and exposure opportunities, ISPA members can use member resources to assist in their professional development and help them build their business.
Learn more about membership at:
www.experienceispa.com
Read more from this issue of Attractions Management magazine
View contents of Attractions Management 2022 issue 1
"When you know you're doing things right, you have power" – Deborah Szekely talks to Spa Business
Spa People: Zoe Wall
Zoe Wall talks about driving the global spa and wellness agenda at Kerzner
New opening: Healing oasis
Zoya, a new integrative health and wellbeing retreat, is opening in the Middle East, as Megan Whitby reports
Interview: Deborah Szekely
As the 'godmother of spa' approaches her 100th birthday, Jan Kitchen travelled to Rancho La Puerta to find out more about her extraordinary life
First Person: Siempre Mejor!
After 82 years, Rancho La Puerta is
still beloved among guests around
the world, who return year after
year for a dose of holistic wellbeing.
Jane Kitchen spent a week at the
Mexican resort to discover how the
spirit of ‘Siempre mejor!’ or ‘Always
better!’ lives on in the 21st century
Sponsored: Phytomer: Celebrating the sea
The story surrounding Phytomer is one of a unique wellness vision, a loyal family, remarkable marine science and pioneering skincare. We talk to deputy general manager Mathilde Gédouin-Lagarde as the company celebrates its 50th anniversary
GWS: Boston strong
If you missed the GWS – or even if you were there – Jane Kitchen's detailed report will give you endless useful actionable insights
Promotion: Yon-ka: Plant power
Benefiting from its founders’ passion for plants, Yon-Ka’s new brand identity reflects its past and its continued research into the healing power of plants which enables the company to craft innovative formulas that deliver results
First person: Paradise at Preidlhof
Lisa Starr travelled to Italy to interview Patrizia Bortolin for Spa Business and experience all that Preidlhof has to offer
Q&A: Patrizia Bortolin
Lisa Starr talks to the award winning visionary
who’s injecting new vigour into Preidlhof
Promotion: Reconnect with ISPA
After a two-year absence, ISPA’s annual Conference offers its
members an opportunity to reconnect and to learn more about
the available tools that can help them recharge their businesses
Q&A: Daniele Vastolo
Chiva-Som has opened a major new property in Qatar, with treatments focused on Traditional Arabic and Islamic Medicine. We talk to the GM
Research: Human nature
Anne Dimon reports on the latest research insights from the Wellness Tourism Association
Saunas: Aufguss
The first aufguss sauna experience in the US has opened in Las Vegas, as Cassandra Cavanah reports
Software: Getting (Hyper) personal
Software that drives generational marketing can create hyper-personalised offerings, as Karen Maxwell discovers
Supplier showcase: Art of Cryo: Best of both worlds
Art of Cryo is blending its high-performance cryotherapy
solutions with intermittent vacuum therapy to offer a
complete and effective whole-body wellness experience
Promotion: Comfort Zone
From 2022, Comfort Zone’s products are going plastic-neutral, certified by Plastic Bank
After a two-year absence, ISPA’s annual Conference offers its
members an opportunity to reconnect and to learn more about
the available tools that can help them recharge their businesses
This year’s ISPA Conference will be held in Las Vegas / shutterstock/Lucky-photographer
The international spa industry has been heavily impacted by the evolving challenges presented by the pandemic during the last two years, including restrictions on business and travel. However, despite these obstacles, the resilience of the spa community has been on full display, as professionals from across the globe have come together to address exceptional, unforeseen issues within the sector. These efforts have repeatedly showcased the industry’s commitment to working together to maintain the high standards and benefits related to the international spa experience.
Viva Las Vegas The industry’s ‘must attend’ 2022 ISPA Conference event, which is taking place from May 2-4 at Mandalay Bay in Las Vegas, Nevada, offers a fantastic opportunity for members to reconnect, gain insight, inspiration and celebrate the industry with their colleagues from across the globe. For those that may have experienced a difficult couple of years that may have triggered stress and burnout, the conference offers the perfect opportunity to rejuvenate and to benefit from three days of speaker presentations that cover a range of topics including business strategy, customer service and management.
ISPA Talent Toolkit Some of the most pressing issues currently facing ISPA members, and up for discussion at the ISPA Conference, relate to staff shortages and employee retention. In response to these challenges, volunteers from the ISPA community have been putting their heads together to develop the ISPA Talent Toolkit, which will serve as a roadmap for members in need of guidance on this critical issue.
In addition to the numerous resources related to talent recruitment and engagement strategies, the toolkit will also include: a checklist to help members know what to prepare in advance to help new staff members hit the ground running when they begin on day one; a conversation with workforce trends expert Seth Mattison on workplace leadership and evolution; job description templates; and an on-demand session on talent management strategies - taken from the 2021 ISPA Stronger Together Summit.
Another valuable member resource is the ISPA Career Center, which contains a Job Bank where members can post an unlimited number of open positions at their location. It only takes a couple of days for job postings to attract hundreds of views from visitors looking to progress their career or enter the industry.
Informing decisions through research Don’t forget that ISPA members also benefit from a wealth of opportunities and tools to help them succeed, and the ISPA Research Library is one of the popular resources. The library offers hundreds of pages of research reports spanning the gamut of critical industry topics and key metrics.
For example, an important annual report, conducted in partnership with PricewaterhouseCoopers (PwC), is the ISPA US Spa Industry Study which presents the state of the industry as indicated by total revenues, spa visits, average revenue per visit, the total number of spa locations and staffing levels. These are referred to as the ‘Big Five’ statistics and are collected through a nationwide survey of spa businesses.
ISPA also conducts consumer research studies to monitor and identify the patterns of consumer behavior within the spa space so spa professionals can continue to make informed decisions on how to best reach today’s consumer.
These Snapshot Surveys offer a constant flow of insight for spa professionals seeking a real-time impression of how spa and resource partner members are handling trending issues in the industry. With a new topic for each survey, as well as running quarterly performance reports, Snapshot Surveys are what ISPA members use to gain ideas to support innovation and critical decisions.
Whatever your business needs, ISPA offers the chance to embrace the future together. More: www.experienceispa.com
Join ISPA
ISPA connects professionals from every corner of the global spa industry. Through constant networking, education, research and exposure opportunities, ISPA members can use member resources to assist in their professional development and help them build their business.
Learn more about membership at:
www.experienceispa.com
Read more from this issue of Attractions Management magazine
View contents of Attractions Management 2022 issue 1
"When you know you're doing things right, you have power" – Deborah Szekely talks to Spa Business
Spa People: Zoe Wall
Zoe Wall talks about driving the global spa and wellness agenda at Kerzner
New opening: Healing oasis
Zoya, a new integrative health and wellbeing retreat, is opening in the Middle East, as Megan Whitby reports
Interview: Deborah Szekely
As the 'godmother of spa' approaches her 100th birthday, Jan Kitchen travelled to Rancho La Puerta to find out more about her extraordinary life
First Person: Siempre Mejor!
After 82 years, Rancho La Puerta is
still beloved among guests around
the world, who return year after
year for a dose of holistic wellbeing.
Jane Kitchen spent a week at the
Mexican resort to discover how the
spirit of ‘Siempre mejor!’ or ‘Always
better!’ lives on in the 21st century
Sponsored: Phytomer: Celebrating the sea
The story surrounding Phytomer is one of a unique wellness vision, a loyal family, remarkable marine science and pioneering skincare. We talk to deputy general manager Mathilde Gédouin-Lagarde as the company celebrates its 50th anniversary
GWS: Boston strong
If you missed the GWS – or even if you were there – Jane Kitchen's detailed report will give you endless useful actionable insights
Promotion: Yon-ka: Plant power
Benefiting from its founders’ passion for plants, Yon-Ka’s new brand identity reflects its past and its continued research into the healing power of plants which enables the company to craft innovative formulas that deliver results
First person: Paradise at Preidlhof
Lisa Starr travelled to Italy to interview Patrizia Bortolin for Spa Business and experience all that Preidlhof has to offer
Q&A: Patrizia Bortolin
Lisa Starr talks to the award winning visionary
who’s injecting new vigour into Preidlhof
Promotion: Reconnect with ISPA
After a two-year absence, ISPA’s annual Conference offers its
members an opportunity to reconnect and to learn more about
the available tools that can help them recharge their businesses
Q&A: Daniele Vastolo
Chiva-Som has opened a major new property in Qatar, with treatments focused on Traditional Arabic and Islamic Medicine. We talk to the GM
Research: Human nature
Anne Dimon reports on the latest research insights from the Wellness Tourism Association
Saunas: Aufguss
The first aufguss sauna experience in the US has opened in Las Vegas, as Cassandra Cavanah reports
Software: Getting (Hyper) personal
Software that drives generational marketing can create hyper-personalised offerings, as Karen Maxwell discovers
Supplier showcase: Art of Cryo: Best of both worlds
Art of Cryo is blending its high-performance cryotherapy
solutions with intermittent vacuum therapy to offer a
complete and effective whole-body wellness experience
Promotion: Comfort Zone
From 2022, Comfort Zone’s products are going plastic-neutral, certified by Plastic Bank
OMA has completed a major transformation of New York's New Museum, creating a larger
cultural campus that combines expanded exhibition spaces with learning, performance,
hospitality and public programming.
A US$50 million (£44.2 million, €51.2 million) transformation of Chicago's historic McCormick
Mansion has created a new destination that combines live magic, immersive theatre, dining and
private membership under one roof.
The Montana Historical Society has officially celebrated the opening of its new Montana
Heritage
Center, a US$107 million (£79 million, €92 million) destination that combines immersive
storytelling with cutting-edge audiovisual technology to bring the sta
San Antonio Zoo has reported a US$283 million economic impact for 2025, following a decade-
long transformation programme that has seen almost US$200 million invested into the Texas
attraction.
Plans for the AU$180 million redevelopment of Reef HQ Aquarium in Townsville, Australia, are
progressing, with the project set to transform the attraction into a global centre for reef
education and conservation.
Abu Dhabi-based investment firm Mubadala Capital has made a binding, fully financed
€1 billion
offer to acquire Pierre and Vacances SA, the European holiday resort operator behind the
continental European Center Parcs business.
Disney has reaffirmed its commitment to investing US$30 billion in its US parks and cruise
business by 2033, using new America250 celebrations to underline the role its attractions play
in supporting jobs, tourism and economic growth.
Expo 2030 Riyadh is being planned as a permanent visitor destination, with organisers
confirming the six-million-square-metre site will become a Global Village after the event closes.
The owner of one of Australia's best-known waterparks has acquired a major competitor,
creating a new attractions business spanning two of the country's largest visitor destinations.
The Toverland theme park in the Netherlands has announced a €98m expansion programme
that will add a resort, new attractions and staff facilities as it pursues plans to become a multi-
day destination.
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