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NEWS
Secrets of leisure trusts' lost members revealed to sporta
POSTED 04 Sep 2013 . BY Tim Nash
The latest research on UK health club and leisure centre member retention, the largest and most representative of its type to date, reveals a worrying decline in an already unsatisfactory situation - namely the industry's ability to keep hold of its members.

Currently only 52 per cent of members are maintaining membership for 12 months and private operators perform significantly better than the public sector for the first 11 months.

Dr. Paul Bedford, author of the research project, which sampled almost 350,000 members from 100 private and public sector health clubs and leisure centres over a four-year period, will present his findings to sporta members during the General Meeting at LIW on Wednesday 25 September.

During his session the international speaker and industry retention guru will dissect and compare the Trust sector with other market sectors in relation to retention, attrition and customer loyalty.

With a master's degree in exercise and health behaviours and a PhD that focused on retention in the gym environment, Dr. Bedford is the fitness industry's leading authority on retention, attrition and customer experience management. He is currently developing bespoke retention strategies for small and large operators in seven different countries.
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Hotel de France, located on the British Isle of Jersey, has created a wellness retreat package that includes a hot yoga session that will take place in Jersey Zoo’s butterfly sanctuary.
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Get Attractions Management digital magazine FREE
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NEWS
Secrets of leisure trusts' lost members revealed to sporta
POSTED 04 Sep 2013 . BY Tim Nash
The latest research on UK health club and leisure centre member retention, the largest and most representative of its type to date, reveals a worrying decline in an already unsatisfactory situation - namely the industry's ability to keep hold of its members.

Currently only 52 per cent of members are maintaining membership for 12 months and private operators perform significantly better than the public sector for the first 11 months.

Dr. Paul Bedford, author of the research project, which sampled almost 350,000 members from 100 private and public sector health clubs and leisure centres over a four-year period, will present his findings to sporta members during the General Meeting at LIW on Wednesday 25 September.

During his session the international speaker and industry retention guru will dissect and compare the Trust sector with other market sectors in relation to retention, attrition and customer loyalty.

With a master's degree in exercise and health behaviours and a PhD that focused on retention in the gym environment, Dr. Bedford is the fitness industry's leading authority on retention, attrition and customer experience management. He is currently developing bespoke retention strategies for small and large operators in seven different countries.
RELATED STORIES
MORE NEWS
London Museum reveals 2026 opening date for new Smithfield home
The London Museum’s new site will open in Smithfield, East London, on 28 November 2026.
Toverland unveils €98m expansion plan as park prepares to launch resort development
The Toverland theme park in the Netherlands has announced a €98m expansion programme that will add a resort, new attractions and staff facilities as it pursues plans to become a multi- day destination.
Butterfly sanctuary to host hot yoga during retreat at Jersey Zoo for Hotel de France
Hotel de France, located on the British Isle of Jersey, has created a wellness retreat package that includes a hot yoga session that will take place in Jersey Zoo’s butterfly sanctuary.
Warner Bros Discovery collaborates on upcoming Pompeii attraction
A new immersive attraction designed to transport visitors into the final hours of ancient Pompeii is preparing to open near the world-famous archaeological site in southern Italy.
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Experience design company, BRC Imagination Arts, has completed a transition that sees founder Bob Rogers pass ownership of the business to four long-serving senior executives, while remaining actively involved with the company.
Rainer Maelzer joins Therme Group as chief entertainment officer
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COMPANY PROFILES
RMA Ltd

RMA Ltd is a one-stop global company that can design, build and produce from a greenfield site upw [more...]
TechnoAlpin Indoor

TechnoAlpin is the world leader for snowmaking systems. With the Indoor snow division, TechnoAlpin c [more...]
Taylor Made Designs

Founded in 1993, Taylor Made Designs supply corporate clothing and brand-enhancing merchandise to [more...]
Polin Waterparks

Polin was founded in Istanbul in 1976. Polin has since grown into a leading company in the waterpa [more...]
+ More profiles  
FEATURED SUPPLIER

Iconic Liverpool attraction opens door to new operators
An opportunity to reimagine one of the UK’s most recognisable towers has been formally opened by Rivington Hark, as St Johns Beacon invites operators and partners to shape its next phase. [more...]
CATALOGUE GALLERY
+ More catalogues  
DIRECTORY
+ More directory  
DIARY

 

23-26 Aug 2026

Elevate Spa Riviera Maya Edition

The Riviera Maya Edition Kanai, Playa del Carmen, Mexico
29 Sep - 02 Oct 2026

Synergy - The Retreat Show

Pical Resort, Valamar Collection, Porec, Croatia
+ More diary  
 


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