The Imperial War Museum in London has completed a training initiative which saw all 200 customer-facing staff receive take part in customer service tutoring.
The training is part of the museum's strategy to improve its customer experience and included modules on major incident training, safeguarding children, disability awareness, diversity and retail operations.
The training was delivered in partnership with awarding body EDI, which offers work-based learning qualifications in the heritage sector
Diane Lees, director general at the Imperial War Museum, said: "Our priority is to ensure that each and every visitor to the museum has a meaningful, involving and engaging experience so we are delighted to offer our front line staff this accredited training programme.
"By tailoring the training to the needs of the business we can offer a programme that is relevant and engaging, ensuring staff are as skilled and motivated as possible.
"With accreditation, staff have confidence that the certificate will benefit them throughout their career in the cultural sector."
