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NEWS
Three fitness operators change contract terms after OFT action
POSTED 08 Mar 2013 . BY Tom Walker
Three clubs have changed their contract terms
Three health club operators have agreed to change their contract terms following an investigation by the Office of Fair Trading (OFT) which deemed some of the practices used by the gym groups as 'unfair'.

Bannatyne Fitness, David Lloyd Leisure and Fitness First have now agreed to change their contract terms to make them more transparent and give their members better cancellation rights.

Among the changes to have been stipulated by the OFT are:

• extended rights for members to cancel their contracts early should their circumstances change in a way that makes attendance at the gym difficult or unaffordable - for example if they lose their jobs or suffer an injury

• a commitment not to describe membership as being of a fixed duration, if the contract automatically continues on a rolling basis after the initial membership period has expired

• greater transparency about key membership features, including initial membership periods and cancellation rights, and for these to be provided upfront as part of the sales process

Cavendish Elithorn, senior director at OFT, said he welcomed the changes but that work still needed to be done within the fitness sector.

"We are continuing our investigation into some other companies in the sector and will provide an update in the coming weeks," he said.

Industry body ukactive welcomed the decision by the company's to comply with the OFT ruling.

David Stalker, CEO of ukactive, said: "We strongly believe in following the rulings drawn up by the OFT and we welcome any official guidance which protects consumers and motivates them to continue to lead an active lifestyle.

"Big fitness operators are increasingly offering a wide variety of flexible membership options to suit individual budgets and training needs, and taking initiatives such as the introduction of member pledges or short contract terms, which place consumers at the heart of their offering."
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NEWS
Three fitness operators change contract terms after OFT action
POSTED 08 Mar 2013 . BY Tom Walker
Three clubs have changed their contract terms
Three health club operators have agreed to change their contract terms following an investigation by the Office of Fair Trading (OFT) which deemed some of the practices used by the gym groups as 'unfair'.

Bannatyne Fitness, David Lloyd Leisure and Fitness First have now agreed to change their contract terms to make them more transparent and give their members better cancellation rights.

Among the changes to have been stipulated by the OFT are:

• extended rights for members to cancel their contracts early should their circumstances change in a way that makes attendance at the gym difficult or unaffordable - for example if they lose their jobs or suffer an injury

• a commitment not to describe membership as being of a fixed duration, if the contract automatically continues on a rolling basis after the initial membership period has expired

• greater transparency about key membership features, including initial membership periods and cancellation rights, and for these to be provided upfront as part of the sales process

Cavendish Elithorn, senior director at OFT, said he welcomed the changes but that work still needed to be done within the fitness sector.

"We are continuing our investigation into some other companies in the sector and will provide an update in the coming weeks," he said.

Industry body ukactive welcomed the decision by the company's to comply with the OFT ruling.

David Stalker, CEO of ukactive, said: "We strongly believe in following the rulings drawn up by the OFT and we welcome any official guidance which protects consumers and motivates them to continue to lead an active lifestyle.

"Big fitness operators are increasingly offering a wide variety of flexible membership options to suit individual budgets and training needs, and taking initiatives such as the introduction of member pledges or short contract terms, which place consumers at the heart of their offering."
RELATED STORIES
MORE NEWS
London Museum reveals 2026 opening date for new Smithfield home
The London Museum’s new site will open in Smithfield, East London, on 28 November 2026.
Toverland unveils €98m expansion plan as park prepares to launch resort development
The Toverland theme park in the Netherlands has announced a €98m expansion programme that will add a resort, new attractions and staff facilities as it pursues plans to become a multi- day destination.
Butterfly sanctuary to host hot yoga during retreat at Jersey Zoo for Hotel de France
Hotel de France, located on the British Isle of Jersey, has created a wellness retreat package that includes a hot yoga session that will take place in Jersey Zoo’s butterfly sanctuary.
Warner Bros Discovery collaborates on upcoming Pompeii attraction
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COMPANY PROFILES
Taylor Made Designs

Founded in 1993, Taylor Made Designs supply corporate clothing and brand-enhancing merchandise to [more...]
Holovis

Holovis is a privately owned company established in 2004 by CEO Stuart Hetherington. [more...]
RMA Ltd

RMA Ltd is a one-stop global company that can design, build and produce from a greenfield site upw [more...]
instantprint

We’re a Yorkshire-based online printer, founded in 2009 by Adam Carnell and James Kinsella. [more...]
+ More profiles  
FEATURED SUPPLIER

Iconic Liverpool attraction opens door to new operators
An opportunity to reimagine one of the UK’s most recognisable towers has been formally opened by Rivington Hark, as St Johns Beacon invites operators and partners to shape its next phase. [more...]
CATALOGUE GALLERY
+ More catalogues  
DIRECTORY
+ More directory  
DIARY

 

23-26 Aug 2026

Elevate Spa Riviera Maya Edition

The Riviera Maya Edition Kanai, Playa del Carmen, Mexico
29 Sep - 02 Oct 2026

Synergy - The Retreat Show

Pical Resort, Valamar Collection, Porec, Croatia
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