Satisfi Labs launches COVID-19 Assistant to streamline emergency communications about the coronavirus | attractionsmanagement.com products
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Satisfi Labs launches COVID-19 Assistant to streamline emergency communications about the coronavirus
30 Mar 2020 . BY Lauren Heath-Jones
The COVID-19 Assistantenables clients users to answer customer queries relating to the coronavirus
Satisfi Labs, an AI-powered knowledge management platform, has announced the launch of its COVID-19 Assistant, a free virtual assistant that enables clients in the tourism, live entertainment and sports industries to answer customer queries relating to the coronavirus in real-time via their websites.

It was developed after Satisfi Labs found that customer queries, received by Satisfi Labs' Answer Engines, relating to the coronavirus increased by 2000 per cent between the first and second week of March. The company found that 98 per cent of queries fell into one of four categories: refund policies, venue facility change, event cancellations, and event rescheduling.

Satisfi Labs used this information to create the COVID-19 Assistant, which features a guided-flow solution to streamline communication that enables tourist destinations and venues to provide consumers with custom responses on their websites. Users can adjust their answers in real-time as the situation changes.

Additionally, the company has developed Knowtify, a new alert feature, that allows customers to request updates when specific information changes at a location. Knowtify will help prepare locations for future re-openings, schedule changes, and ticket sales.

"During these uncertain times, we know it’s important for our partners to be able to address pressing questions from their customers about how the coronavirus pandemic is affecting their favorite events, shows, games, and attractions," said Don White, CEO and co-founder of Satisfi Labs.

"Ultimately, with this development, we’re aiming to create a process to help our clients address these types of emergency questions rapidly to maintain highly communicative and responsive relationships with their valued guests."

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Jobs    News   Products   Magazine
PRODUCT NEWS
Satisfi Labs launches COVID-19 Assistant to streamline emergency communications about the coronavirus
30 Mar 2020 . BY Lauren Heath-Jones
The COVID-19 Assistantenables clients users to answer customer queries relating to the coronavirus
Satisfi Labs, an AI-powered knowledge management platform, has announced the launch of its COVID-19 Assistant, a free virtual assistant that enables clients in the tourism, live entertainment and sports industries to answer customer queries relating to the coronavirus in real-time via their websites.

It was developed after Satisfi Labs found that customer queries, received by Satisfi Labs' Answer Engines, relating to the coronavirus increased by 2000 per cent between the first and second week of March. The company found that 98 per cent of queries fell into one of four categories: refund policies, venue facility change, event cancellations, and event rescheduling.

Satisfi Labs used this information to create the COVID-19 Assistant, which features a guided-flow solution to streamline communication that enables tourist destinations and venues to provide consumers with custom responses on their websites. Users can adjust their answers in real-time as the situation changes.

Additionally, the company has developed Knowtify, a new alert feature, that allows customers to request updates when specific information changes at a location. Knowtify will help prepare locations for future re-openings, schedule changes, and ticket sales.

"During these uncertain times, we know it’s important for our partners to be able to address pressing questions from their customers about how the coronavirus pandemic is affecting their favorite events, shows, games, and attractions," said Don White, CEO and co-founder of Satisfi Labs.

"Ultimately, with this development, we’re aiming to create a process to help our clients address these types of emergency questions rapidly to maintain highly communicative and responsive relationships with their valued guests."

PRODUCT NEWS
Vantage digitises Atlantis Dubai’s aquatic theme park guest journey
Entertainment destination Atlantis Dubai has chosen Vantage’s smart software platform to help it deliver a personalised and frictionless experience for guests at its aquatic theme park Aquaventure.
Maurer Rides presents Lost in the Maze coaster to challenge rider’s reaction skills
Maurer Rides has unveiled Lost in the Maze – a new interactive indoor roller coaster experience using patented Spike technology.
Kraftwerk Living Technologies launches immersive concept with climate message
AV systems integrator Kraftwerk Living Technologies (KLT) has launched a new media-based educational attraction Sun Dark, a story that explores the effects of climate change on the future life of the planet.
New glorious orient theme park showcases Vekoma’s fighter jet coaster
Vekoma Rides’ next generation Fighter Jet rollercoaster is showcased at Fantawild Group’ newly opened Glorious Orient theme park in Ganzhou, China.
Diamond balloon concept merges tourist attraction with advertising billboard
A group of Dutch engineers have presented a new attractions concept that combines a flying observation cabin with LED digital advertising billboards.
Qcounter launched to help visitor attractions ensure COVID-safe operations
The Fife-based company that made its name helping to create dynamic interactive exhibition displays in visitor attractions and museums across the UK, including the V&A Dundee has brought to market QCounter – a fully automated, but low-cost, access control/people-counter system.
ProSlide Innovation launches MammothBLAST™ Water Coaster
ProSlide Technology Inc. has broken new ground at the expansion of Atlantis Aquaventure in Dubai with its latest innovation, the MammothBLAST™ Water Coaster.
Móz Designs columns anchor the world’s largest indoor aquarium
After a two-year renovation, Oakland-based metal experts Móz Designs have unveiled their inclusion in Georgia Aquarium’s new shark gallery.
Cosm unveils Experience Centre with ‘one of a kind’ LED dome
Cosm, a global technology company that builds end-to-end solutions for immersive experiences, has unveiled its Experience Centre which houses a 20-meter diameter immersive 8K LED dome to be used in science, education, theme parks, attractions, sports and entertainment venues.
LianTronics’ glasses-free 3D Star Trek LED screen attracts attention
LianTronics’ giant curved LED wall with stunning glasses-less 3D spaceship display effect has attracted many on the street of Chengdu, China and trended on Twitter.
Christie laser projectors power new Five Senses Bubble dome theatre
Christie® GS Series 1DLP® laser projectors are delivering vivid and lifelike visuals in a new dome theatre located in Xiong’an New Area, a sustainable city in Hebei province, China, developed by the government to prioritise “green development and environmental protection”. developed by the government to prioritise “green development and environmental protection”.
TechnoAlpin creates falling snow experience for Swarovski Crystal museum
Snowmaking specialists TechnoAlpin has partnered with Swarovski to create a 65sq m indoor snowfall experience at Austria’s Swarovski Crystal Worlds museum, one of the biggest tourist attractions in the country.
+ More products   
 
COMPANY PROFILES
RMA Ltd

RMA Ltd is a one-stop global company that can design, build and produce from a greenfield site upw [more...]
iPlayCO

iPlayCo was established in 1999. [more...]
Painting With Light

By combining lighting, video, scenic and architectural elements, sound and special effects we tell s [more...]
Antonio Zamperla Spa

Founded in 1966, the Antonio Zamperla SPA is privately owned by Mr Alberto Zamperla. Located in Vi [more...]
+ More profiles  
FEATURED SUPPLIER

EMS personal training: shockingly simple
People's fitness goals are extremely diverse – ranging from an elite athlete focused on the next goal to someone who dislikes all activity due to chronic back pain. [more...]
VIDEO GALLERY

Proslide Tech Inc - ProSlide | Atlantis Dubai
More videos:
+ More videos  

CATALOGUE GALLERY
+ More catalogues  
DIRECTORY
+ More directory  
DIARY

 

24-25 Nov 2021

Scotland’s National Tourism Industry Conference

EICC, Edinburgh, United Kingdom
01-07 Dec 2022

World Leisure Congress 2022

tbc, Dunedin, New Zealand
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2021

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