Latest
issue
Get Attractions Management digital magazine FREE
Sign up here ▸
Jobs   News   Features   Products   Company profilesProfiles   Magazine   Handbook   Advertise    Subscribe  
NEWS
Smiler incident could cost Merlin £50m, says operator
POSTED 27 Jul 2015 . BY Tom Anstey
The Smiler has been closed since the incident at Alton Towers Credit: Merlin Entertainments
Merlin Entertainments has said the rollercoaster crash that seriously injured four people in June could affect profits by up to £50m (US$77.6m, €70m), with the tragic incident having an adverse effect on trading at the start of an important period for the operator.

The accident on the Smiler ride at Alton Towers – which saw two people have their right and left leg respectively partially amputated after a carriage full of people collided with an empty one – led to the temporary closure of Alton Towers for several days. The Smiler is yet to reopen.

Profits for the theme parks division in 2015 are expected to be between £40m (US$62.1m, €56m) and £50m, compared with £87m (US$135.1m, €121.8m) in 2014. A £40m result would represent a £50m shortfall on the £90m (US$139.8m) €126m), figure predicted for 2015.

In addition to the closure of Alton Towers, Merlin also suspended promotions advertising its theme parks and closed multiple rides at other UK theme parks to reassess safety procedures.

One positive note for the attractions operator is that due to better-than-expected trading results across the wider Merlin portfolio, annual underlying pre-tax profit would be “broadly in line” with the £249m (US$386.6m, €348.8m) figure posted last year. Merlin said that increased visitor numbers at its Legoland, Sea Life and Madame Tussauds attractions contributed to this, with visitor numbers expected to rise by 200,000 combined to hit 27.7 million.

“The serious accident at Alton Towers on 2 June has had an adverse impact on trading at the start of the critical summer period and on the board's expectations for the financial performance of the group for the full year,” said a company statement.

“The accident resulted in the temporary closure of the park, the suspension of UK theme park marketing and temporary ride closures at two of our other UK theme parks. The combination of these factors has significantly reduced volumes at Alton Towers and, to a lesser extent, the UK Resort Theme Parks estate.

“The magnitude of the financial impact is the result of both a significant reduction in revenue and the requirement to maintain an appropriate investment in customer service and marketing through peak season.”

Shares in the operator dropped 8 per cent at the start of trade today (27 July), but recovered to a 3.5 per cent decline at £4.08 (US$6.34, €4.72) per share, still around 20 per cent higher than when the company first floated in November 2013.
RELATED STORIES
  17-year-old loses leg after Alton Towers accident


A 17-year-old-girl – one of five hospitalised after the Smiler crash at Alton Towers – has had to have her leg amputated following the tragic accident on 2 June.
  Alton Towers reopens after Smiler accident


Alton Towers has reopened six days after a horrific accident on the park’s Smiler left four people seriously injured.
  Four Merlin rollercoasters temporarily shut down after Alton Towers accident


Following the incident at Alton Towers, which saw a carriage full of people crash into an empty one on the Smiler, four rollercoasters operated by Merlin Entertainments at parks across the UK have been closed until further notice.
  Alton Towers to remain shut until cause of accident is determined, says Varney


Merlin Entertainments’ chief executive, Nick Varney, has said Alton Towers will remain closed until the cause of the Smiler accident that left 16 people injured has been determined.
MORE NEWS
OMA completes New Museum transformation with landmark expansion and Oberon restaurant
OMA has completed a major transformation of New York's New Museum, creating a larger cultural campus that combines expanded exhibition spaces with learning, performance, hospitality and public programming.
David Rockwell creates immersive magic destination, The Hand and The Eye
A US$50 million (£44.2 million, €51.2 million) transformation of Chicago's historic McCormick Mansion has created a new destination that combines live magic, immersive theatre, dining and private membership under one roof.
Montana Heritage Center opens with immersive exhibits and US$107 million investment
The Montana Historical Society has officially celebrated the opening of its new Montana Heritage Center, a US$107 million (£79 million, €92 million) destination that combines immersive storytelling with cutting-edge audiovisual technology to bring the sta
Universal launches new theme park model with Kids Resort
Universal Destinations and Experiences has launched a new regional theme park model with the opening of Universal Kids Resort in Frisco, Texas.
+ More news   
LATEST JOBS
General Manager, The Needles
Heritage Great Britain
Salary: c£70,000pa + benefits + relocation support
Job location: Isle of Wight , United Kingdom
+ More jobs  

COMPANY PROFILES
Vekoma Rides Manufacturing B.V.

Vekoma Rides has a large variety of coasters and attractions. [more...]
Polin Waterparks

Polin was founded in Istanbul in 1976. Polin has since grown into a leading company in the waterpa [more...]
iPlayCO

iPlayCo was established in 1999. [more...]
Simworx Ltd

The company was initially established in 1997. Terry Monkton and Andrew Roberts are the key stakeh [more...]
+ More profiles  
CATALOGUE GALLERY
 

+ More catalogues  
DIRECTORY
+ More directory  
DIARY

 

23-26 Aug 2026

Elevate Spa Riviera Maya Edition

The Riviera Maya Edition Kanai, Playa del Carmen, Mexico
29 Sep - 02 Oct 2026

Synergy - The Retreat Show

Pical Resort, Valamar Collection, Porec, Croatia
+ More diary  
LATEST ISSUES
+ View Magazine Archive

Attractions Management

2026 issue 1


View issue contents
View on turning pages
Download PDF
FREE digital subscription
Print subscription

Attractions Management

2025 issue 2


View issue contents
View on turning pages
Download PDF
FREE digital subscription
Print subscription

Attractions Management

2025 issue 1


View issue contents
View on turning pages
Download PDF
FREE digital subscription
Print subscription

Attractions Management

2024 issue 4


View issue contents
View on turning pages
Download PDF
FREE digital subscription
Print subscription

Attractions Management News

06 Apr 2020 issue 153


View on turning pages
Download PDF
View archive
FREE digital subscription
Print subscription

Attractions Handbook

2019


View issue contents
View on turning pages
Download PDF
FREE digital subscription
Print subscription
 
ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
 
ATTRACTIONS MANAGEMENT
ATTRACTIONS MANAGEMENT NEWS
ATTRACTIONS HANDBOOK
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS
ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2026
Get Attractions Management digital magazine FREE
Sign up here ▸
Jobs    News   Products   Magazine   Subscribe
NEWS
Smiler incident could cost Merlin £50m, says operator
POSTED 27 Jul 2015 . BY Tom Anstey
The Smiler has been closed since the incident at Alton Towers Credit: Merlin Entertainments
Merlin Entertainments has said the rollercoaster crash that seriously injured four people in June could affect profits by up to £50m (US$77.6m, €70m), with the tragic incident having an adverse effect on trading at the start of an important period for the operator.

The accident on the Smiler ride at Alton Towers – which saw two people have their right and left leg respectively partially amputated after a carriage full of people collided with an empty one – led to the temporary closure of Alton Towers for several days. The Smiler is yet to reopen.

Profits for the theme parks division in 2015 are expected to be between £40m (US$62.1m, €56m) and £50m, compared with £87m (US$135.1m, €121.8m) in 2014. A £40m result would represent a £50m shortfall on the £90m (US$139.8m) €126m), figure predicted for 2015.

In addition to the closure of Alton Towers, Merlin also suspended promotions advertising its theme parks and closed multiple rides at other UK theme parks to reassess safety procedures.

One positive note for the attractions operator is that due to better-than-expected trading results across the wider Merlin portfolio, annual underlying pre-tax profit would be “broadly in line” with the £249m (US$386.6m, €348.8m) figure posted last year. Merlin said that increased visitor numbers at its Legoland, Sea Life and Madame Tussauds attractions contributed to this, with visitor numbers expected to rise by 200,000 combined to hit 27.7 million.

“The serious accident at Alton Towers on 2 June has had an adverse impact on trading at the start of the critical summer period and on the board's expectations for the financial performance of the group for the full year,” said a company statement.

“The accident resulted in the temporary closure of the park, the suspension of UK theme park marketing and temporary ride closures at two of our other UK theme parks. The combination of these factors has significantly reduced volumes at Alton Towers and, to a lesser extent, the UK Resort Theme Parks estate.

“The magnitude of the financial impact is the result of both a significant reduction in revenue and the requirement to maintain an appropriate investment in customer service and marketing through peak season.”

Shares in the operator dropped 8 per cent at the start of trade today (27 July), but recovered to a 3.5 per cent decline at £4.08 (US$6.34, €4.72) per share, still around 20 per cent higher than when the company first floated in November 2013.
RELATED STORIES
17-year-old loses leg after Alton Towers accident


A 17-year-old-girl – one of five hospitalised after the Smiler crash at Alton Towers – has had to have her leg amputated following the tragic accident on 2 June.
Alton Towers reopens after Smiler accident


Alton Towers has reopened six days after a horrific accident on the park’s Smiler left four people seriously injured.
Four Merlin rollercoasters temporarily shut down after Alton Towers accident


Following the incident at Alton Towers, which saw a carriage full of people crash into an empty one on the Smiler, four rollercoasters operated by Merlin Entertainments at parks across the UK have been closed until further notice.
Alton Towers to remain shut until cause of accident is determined, says Varney


Merlin Entertainments’ chief executive, Nick Varney, has said Alton Towers will remain closed until the cause of the Smiler accident that left 16 people injured has been determined.
MORE NEWS
OMA completes New Museum transformation with landmark expansion and Oberon restaurant
OMA has completed a major transformation of New York's New Museum, creating a larger cultural campus that combines expanded exhibition spaces with learning, performance, hospitality and public programming.
David Rockwell creates immersive magic destination, The Hand and The Eye
A US$50 million (£44.2 million, €51.2 million) transformation of Chicago's historic McCormick Mansion has created a new destination that combines live magic, immersive theatre, dining and private membership under one roof.
Montana Heritage Center opens with immersive exhibits and US$107 million investment
The Montana Historical Society has officially celebrated the opening of its new Montana Heritage Center, a US$107 million (£79 million, €92 million) destination that combines immersive storytelling with cutting-edge audiovisual technology to bring the sta
Universal launches new theme park model with Kids Resort
Universal Destinations and Experiences has launched a new regional theme park model with the opening of Universal Kids Resort in Frisco, Texas.
San Antonio Zoo reports $283 million economic impact as expansion plans progress
San Antonio Zoo has reported a US$283 million economic impact for 2025, following a decade- long transformation programme that has seen almost US$200 million invested into the Texas attraction.
Great Barrier Reef attraction set for AU$180 million reinvention
Plans for the AU$180 million redevelopment of Reef HQ Aquarium in Townsville, Australia, are progressing, with the project set to transform the attraction into a global centre for reef education and conservation.
+ More news   
 
COMPANY PROFILES
Vekoma Rides Manufacturing B.V.

Vekoma Rides has a large variety of coasters and attractions. [more...]
Polin Waterparks

Polin was founded in Istanbul in 1976. Polin has since grown into a leading company in the waterpa [more...]
iPlayCO

iPlayCo was established in 1999. [more...]
Simworx Ltd

The company was initially established in 1997. Terry Monkton and Andrew Roberts are the key stakeh [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  
DIRECTORY
+ More directory  
DIARY

 

23-26 Aug 2026

Elevate Spa Riviera Maya Edition

The Riviera Maya Edition Kanai, Playa del Carmen, Mexico
29 Sep - 02 Oct 2026

Synergy - The Retreat Show

Pical Resort, Valamar Collection, Porec, Croatia
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2026

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
ATTRACTIONS MANAGEMENT NEWS
ATTRACTIONS HANDBOOK
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS