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NEWS
Airlines to seek compensation as CAA comes under fire
POSTED 22 Apr 2010 . BY Tom Walker
Airlines are looking to secure compensation from European governments for the losses they suffered during the volcano crisis last week.

The International Air Transport Association (IATA) estimates that the flying ban imposed on most of Europe cost airlines more than US$1.7bn (£1.1bn, €1.27bn) in lost revenue.

IATA attacked the governments of Europe, accusing them of a lack of leadership and coordination when dealing with the crisis.

The association also described Europe's decision to close airspace based on theoretical modeling of the ash cloud as guesswork, and demanded that any future decisions to impose flying bans should not be made based purely on theoretical calculations.

"This is not an acceptable system, particularly when the consequences for safety and the economy are so large," Giovanni Bisignani, IATA's director general and CEO said.

"Governments have not taken their responsibility to make clear decisions based on facts.

"Instead, it has been the air navigation service providers who announced that they would not provide service. And these decisions have been taken without adequately consulting the airlines."

The UK-based Civil Aviation Authority (CAA) has been singled out for its handling of the situation, with Willie Walsh, chief executive of British Airways, being particularly vocal in his criticism of CAA.

Andrew Haines, chief executive of CAA, was forced to issue a statement defending the safety regulator's actions.

"The volcanic ash cloud over Europe created an unprecedented situation for aviation," he said.

"Of course we wanted to get Britain's skies reopened as quickly as possible but could not do this without establishing what was safe and what wasn't, based on robust scientific data from the current ash cloud."

He also denied suggestions that the CAA "bowed under pressure" from the airlines to reopen the UK airspace.

"Far from being pushed into decisions by airlines or Europe it was the CAA who led the way," he claimed.

Meanwhile, Irish budget carrier Ryanair has backtracked on its earlier threats to break EU law and not compensate the cost of food and accommodation for its stranded passengers overseas.

A spokesperson had claimed that Ryanair would not compensate passengers stuck for days at European destinations more than the price of their air fare - which in some cases could be as little as 10 euro (£8.70).

Ryanair's CEO Michael O'Leary said earlier this morning that the airline would comply with the EU's passenger rights legislation (EU261), but added that the laws were "unfair and absurd".

"The events of the last seven days, under which Europe's airlines were prevented from flying by the closure of European airspace highlight how absurd and discriminatory the EU261 regulations are towards Europe's airlines," he said.

"While competitor ferry, coach and train operators are obliged to reimburse passengers reasonable expenses, this reimbursement is limited to the ticket price paid to those operators.

"Yet the airlines are required by regulation to meet potentially unlimited expenses, in circumstances where there has been a catastrophic closure of European airspace over the past seven days, as EU Governments and Regulators wrongly applied a blanket ban on flights over European airspace."

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NEWS
Airlines to seek compensation as CAA comes under fire
POSTED 22 Apr 2010 . BY Tom Walker
Airlines are looking to secure compensation from European governments for the losses they suffered during the volcano crisis last week.

The International Air Transport Association (IATA) estimates that the flying ban imposed on most of Europe cost airlines more than US$1.7bn (£1.1bn, €1.27bn) in lost revenue.

IATA attacked the governments of Europe, accusing them of a lack of leadership and coordination when dealing with the crisis.

The association also described Europe's decision to close airspace based on theoretical modeling of the ash cloud as guesswork, and demanded that any future decisions to impose flying bans should not be made based purely on theoretical calculations.

"This is not an acceptable system, particularly when the consequences for safety and the economy are so large," Giovanni Bisignani, IATA's director general and CEO said.

"Governments have not taken their responsibility to make clear decisions based on facts.

"Instead, it has been the air navigation service providers who announced that they would not provide service. And these decisions have been taken without adequately consulting the airlines."

The UK-based Civil Aviation Authority (CAA) has been singled out for its handling of the situation, with Willie Walsh, chief executive of British Airways, being particularly vocal in his criticism of CAA.

Andrew Haines, chief executive of CAA, was forced to issue a statement defending the safety regulator's actions.

"The volcanic ash cloud over Europe created an unprecedented situation for aviation," he said.

"Of course we wanted to get Britain's skies reopened as quickly as possible but could not do this without establishing what was safe and what wasn't, based on robust scientific data from the current ash cloud."

He also denied suggestions that the CAA "bowed under pressure" from the airlines to reopen the UK airspace.

"Far from being pushed into decisions by airlines or Europe it was the CAA who led the way," he claimed.

Meanwhile, Irish budget carrier Ryanair has backtracked on its earlier threats to break EU law and not compensate the cost of food and accommodation for its stranded passengers overseas.

A spokesperson had claimed that Ryanair would not compensate passengers stuck for days at European destinations more than the price of their air fare - which in some cases could be as little as 10 euro (£8.70).

Ryanair's CEO Michael O'Leary said earlier this morning that the airline would comply with the EU's passenger rights legislation (EU261), but added that the laws were "unfair and absurd".

"The events of the last seven days, under which Europe's airlines were prevented from flying by the closure of European airspace highlight how absurd and discriminatory the EU261 regulations are towards Europe's airlines," he said.

"While competitor ferry, coach and train operators are obliged to reimburse passengers reasonable expenses, this reimbursement is limited to the ticket price paid to those operators.

"Yet the airlines are required by regulation to meet potentially unlimited expenses, in circumstances where there has been a catastrophic closure of European airspace over the past seven days, as EU Governments and Regulators wrongly applied a blanket ban on flights over European airspace."

MORE NEWS
London Museum makes destination dining part of the attraction
London Museum will open four new food and drink destinations when it launches its new home at Smithfield on 28 November, making hospitality a central part of the visitor experience at one of the capital's biggest cultural openings of the year.
OMA completes New Museum transformation with landmark expansion and Oberon restaurant
OMA has completed a major transformation of New York's New Museum, creating a larger cultural campus that combines expanded exhibition spaces with learning, performance, hospitality and public programming.
David Rockwell creates immersive magic destination, The Hand and The Eye
A US$50 million (£44.2 million, €51.2 million) transformation of Chicago's historic McCormick Mansion has created a new destination that combines live magic, immersive theatre, dining and private membership under one roof.
Montana Heritage Center opens with immersive exhibits and US$107 million investment
The Montana Historical Society has officially celebrated the opening of its new Montana Heritage Center, a US$107 million (£79 million, €92 million) destination that combines immersive storytelling with cutting-edge audiovisual technology to bring the sta
Universal launches new theme park model with Kids Resort
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COMPANY PROFILES
Vekoma Rides Manufacturing B.V.

Vekoma Rides has a large variety of coasters and attractions. [more...]
Alterface

Alterface’s Creative Division team is seasoned in concept and ride development, as well as storyte [more...]
TechnoAlpin Indoor

TechnoAlpin is the world leader for snowmaking systems. With the Indoor snow division, TechnoAlpin c [more...]
Simworx Ltd

The company was initially established in 1997. Terry Monkton and Andrew Roberts are the key stakeh [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  
DIRECTORY
+ More directory  
DIARY

 

23-26 Aug 2026

Elevate Spa Riviera Maya Edition

The Riviera Maya Edition Kanai, Playa del Carmen, Mexico
28-29 Sep 2026

Wellness Destination AI Tech Summit – Tourism, Hospitality & Real Estate, 28-29 Sept 2026

Grand Ballroom, METT Singapore, Singapore
+ More diary  
 


ADVERTISE . CONTACT US

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Tel: +44 (0)1462 431385

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