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NEWS
Airlines to seek compensation as CAA comes under fire
POSTED 22 Apr 2010 . BY Tom Walker
Airlines are looking to secure compensation from European governments for the losses they suffered during the volcano crisis last week.

The International Air Transport Association (IATA) estimates that the flying ban imposed on most of Europe cost airlines more than US$1.7bn (£1.1bn, €1.27bn) in lost revenue.

IATA attacked the governments of Europe, accusing them of a lack of leadership and coordination when dealing with the crisis.

The association also described Europe's decision to close airspace based on theoretical modeling of the ash cloud as guesswork, and demanded that any future decisions to impose flying bans should not be made based purely on theoretical calculations.

"This is not an acceptable system, particularly when the consequences for safety and the economy are so large," Giovanni Bisignani, IATA's director general and CEO said.

"Governments have not taken their responsibility to make clear decisions based on facts.

"Instead, it has been the air navigation service providers who announced that they would not provide service. And these decisions have been taken without adequately consulting the airlines."

The UK-based Civil Aviation Authority (CAA) has been singled out for its handling of the situation, with Willie Walsh, chief executive of British Airways, being particularly vocal in his criticism of CAA.

Andrew Haines, chief executive of CAA, was forced to issue a statement defending the safety regulator's actions.

"The volcanic ash cloud over Europe created an unprecedented situation for aviation," he said.

"Of course we wanted to get Britain's skies reopened as quickly as possible but could not do this without establishing what was safe and what wasn't, based on robust scientific data from the current ash cloud."

He also denied suggestions that the CAA "bowed under pressure" from the airlines to reopen the UK airspace.

"Far from being pushed into decisions by airlines or Europe it was the CAA who led the way," he claimed.

Meanwhile, Irish budget carrier Ryanair has backtracked on its earlier threats to break EU law and not compensate the cost of food and accommodation for its stranded passengers overseas.

A spokesperson had claimed that Ryanair would not compensate passengers stuck for days at European destinations more than the price of their air fare - which in some cases could be as little as 10 euro (£8.70).

Ryanair's CEO Michael O'Leary said earlier this morning that the airline would comply with the EU's passenger rights legislation (EU261), but added that the laws were "unfair and absurd".

"The events of the last seven days, under which Europe's airlines were prevented from flying by the closure of European airspace highlight how absurd and discriminatory the EU261 regulations are towards Europe's airlines," he said.

"While competitor ferry, coach and train operators are obliged to reimburse passengers reasonable expenses, this reimbursement is limited to the ticket price paid to those operators.

"Yet the airlines are required by regulation to meet potentially unlimited expenses, in circumstances where there has been a catastrophic closure of European airspace over the past seven days, as EU Governments and Regulators wrongly applied a blanket ban on flights over European airspace."

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NEWS
Airlines to seek compensation as CAA comes under fire
POSTED 22 Apr 2010 . BY Tom Walker
Airlines are looking to secure compensation from European governments for the losses they suffered during the volcano crisis last week.

The International Air Transport Association (IATA) estimates that the flying ban imposed on most of Europe cost airlines more than US$1.7bn (£1.1bn, €1.27bn) in lost revenue.

IATA attacked the governments of Europe, accusing them of a lack of leadership and coordination when dealing with the crisis.

The association also described Europe's decision to close airspace based on theoretical modeling of the ash cloud as guesswork, and demanded that any future decisions to impose flying bans should not be made based purely on theoretical calculations.

"This is not an acceptable system, particularly when the consequences for safety and the economy are so large," Giovanni Bisignani, IATA's director general and CEO said.

"Governments have not taken their responsibility to make clear decisions based on facts.

"Instead, it has been the air navigation service providers who announced that they would not provide service. And these decisions have been taken without adequately consulting the airlines."

The UK-based Civil Aviation Authority (CAA) has been singled out for its handling of the situation, with Willie Walsh, chief executive of British Airways, being particularly vocal in his criticism of CAA.

Andrew Haines, chief executive of CAA, was forced to issue a statement defending the safety regulator's actions.

"The volcanic ash cloud over Europe created an unprecedented situation for aviation," he said.

"Of course we wanted to get Britain's skies reopened as quickly as possible but could not do this without establishing what was safe and what wasn't, based on robust scientific data from the current ash cloud."

He also denied suggestions that the CAA "bowed under pressure" from the airlines to reopen the UK airspace.

"Far from being pushed into decisions by airlines or Europe it was the CAA who led the way," he claimed.

Meanwhile, Irish budget carrier Ryanair has backtracked on its earlier threats to break EU law and not compensate the cost of food and accommodation for its stranded passengers overseas.

A spokesperson had claimed that Ryanair would not compensate passengers stuck for days at European destinations more than the price of their air fare - which in some cases could be as little as 10 euro (£8.70).

Ryanair's CEO Michael O'Leary said earlier this morning that the airline would comply with the EU's passenger rights legislation (EU261), but added that the laws were "unfair and absurd".

"The events of the last seven days, under which Europe's airlines were prevented from flying by the closure of European airspace highlight how absurd and discriminatory the EU261 regulations are towards Europe's airlines," he said.

"While competitor ferry, coach and train operators are obliged to reimburse passengers reasonable expenses, this reimbursement is limited to the ticket price paid to those operators.

"Yet the airlines are required by regulation to meet potentially unlimited expenses, in circumstances where there has been a catastrophic closure of European airspace over the past seven days, as EU Governments and Regulators wrongly applied a blanket ban on flights over European airspace."

MORE NEWS
Mubadala makes €1 billion bid for Pierre and Vacances
Abu Dhabi-based investment firm Mubadala Capital has made a binding, fully financed €1 billion offer to acquire Pierre and Vacances SA, the European holiday resort operator behind the continental European Center Parcs business.
Expo 2030 Riyadh will create a permanent global destination
Expo 2030 Riyadh is being planned as a permanent visitor destination, with organisers confirming the six-million-square-metre site will become a Global Village after the event closes.
Australian waterpark acquisition creates new leisure attractions group
The owner of one of Australia's best-known waterparks has acquired a major competitor, creating a new attractions business spanning two of the country's largest visitor destinations.
London Museum reveals 2026 opening date for new Smithfield home
The London Museum’s new site will open in Smithfield, East London, on 28 November 2026.
Toverland unveils €98m expansion plan as park prepares to launch resort development
The Toverland theme park in the Netherlands has announced a €98m expansion programme that will add a resort, new attractions and staff facilities as it pursues plans to become a multi- day destination.
Butterfly sanctuary to host hot yoga during retreat at Jersey Zoo for Hotel de France
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+ More news   
 
COMPANY PROFILES
Holovis

Holovis is a privately owned company established in 2004 by CEO Stuart Hetherington. [more...]
Simworx Ltd

The company was initially established in 1997. Terry Monkton and Andrew Roberts are the key stakeh [more...]
Vekoma Rides Manufacturing B.V.

Vekoma Rides has a large variety of coasters and attractions. [more...]
IAAPA EMEA

IAAPA Expo Europe was established in 2006 and has grown to the largest international conference and [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  
DIRECTORY
+ More directory  
DIARY

 

23-26 Aug 2026

Elevate Spa Riviera Maya Edition

The Riviera Maya Edition Kanai, Playa del Carmen, Mexico
29 Sep - 02 Oct 2026

Synergy - The Retreat Show

Pical Resort, Valamar Collection, Porec, Croatia
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2026

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