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NEWS
OFT upholds card surcharges complaint
POSTED 29 Jun 2011 . BY Pete Hayman
The OFT is calling on companies to remove debit card surcharges
Travel groups that impose debit and credit card surcharges are to face action from the Office of Fair Trading (OFT) after a super-complaint by consumer group Which? was upheld.

Airlines and operators will have to alter the "misleading" policy or face enforcement under consumer protection laws, following the conclusion of a 90-day OFT probe.

According to the OFT, the removal of surcharges for debit cards would ensure that headline prices are "truly meaningful and comparable".

The OFT accepted that credit card surcharges may be imposed to cover the increased cost of processing such methods of payment, as long as they meet transparency requirements.

Cavendish Elithorn, senior director of OFT's goods and consumer group, said: "Consumers find it harder to shop around and find the best deal if they have to invest time and effort in discovering surcharges."

Which? chief executive Peter Vicary-Smith added: "We want to see the measures recommended by the OFT put in place as quickly as possible and finally put an end to the practice of card surcharging."

Image: shutterstock.com/egd

MORE NEWS
Butterfly sanctuary to host hot yoga during retreat at Jersey Zoo for Hotel de France
Hotel de France, located on the British Isle of Jersey, has created a wellness retreat package that includes a hot yoga session that will take place in Jersey Zoo’s butterfly sanctuary.
Warner Bros Discovery collaborates on upcoming Pompeii attraction
A new immersive attraction designed to transport visitors into the final hours of ancient Pompeii is preparing to open near the world-famous archaeological site in southern Italy.
Bob Rogers hands BRC to long-serving leadership team
Experience design company, BRC Imagination Arts, has completed a transition that sees founder Bob Rogers pass ownership of the business to four long-serving senior executives, while remaining actively involved with the company.
Rainer Maelzer joins Therme Group as chief entertainment officer
Rainer Maelzer, an experiential entertainment innovator, has been appointed chief entertainment officer by Therme Group.
+ More news   

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iPlayCo was established in 1999. [more...]
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FEATURED SUPPLIER

Iconic Liverpool attraction opens door to new operators
An opportunity to reimagine one of the UK’s most recognisable towers has been formally opened by Rivington Hark, as St Johns Beacon invites operators and partners to shape its next phase. [more...]
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23-26 Aug 2026

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29 Sep - 02 Oct 2026

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Get Attractions Management digital magazine FREE
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Jobs    News   Products   Magazine   Subscribe
NEWS
OFT upholds card surcharges complaint
POSTED 29 Jun 2011 . BY Pete Hayman
The OFT is calling on companies to remove debit card surcharges
Travel groups that impose debit and credit card surcharges are to face action from the Office of Fair Trading (OFT) after a super-complaint by consumer group Which? was upheld.

Airlines and operators will have to alter the "misleading" policy or face enforcement under consumer protection laws, following the conclusion of a 90-day OFT probe.

According to the OFT, the removal of surcharges for debit cards would ensure that headline prices are "truly meaningful and comparable".

The OFT accepted that credit card surcharges may be imposed to cover the increased cost of processing such methods of payment, as long as they meet transparency requirements.

Cavendish Elithorn, senior director of OFT's goods and consumer group, said: "Consumers find it harder to shop around and find the best deal if they have to invest time and effort in discovering surcharges."

Which? chief executive Peter Vicary-Smith added: "We want to see the measures recommended by the OFT put in place as quickly as possible and finally put an end to the practice of card surcharging."

Image: shutterstock.com/egd

MORE NEWS
Butterfly sanctuary to host hot yoga during retreat at Jersey Zoo for Hotel de France
Hotel de France, located on the British Isle of Jersey, has created a wellness retreat package that includes a hot yoga session that will take place in Jersey Zoo’s butterfly sanctuary.
Warner Bros Discovery collaborates on upcoming Pompeii attraction
A new immersive attraction designed to transport visitors into the final hours of ancient Pompeii is preparing to open near the world-famous archaeological site in southern Italy.
Bob Rogers hands BRC to long-serving leadership team
Experience design company, BRC Imagination Arts, has completed a transition that sees founder Bob Rogers pass ownership of the business to four long-serving senior executives, while remaining actively involved with the company.
Rainer Maelzer joins Therme Group as chief entertainment officer
Rainer Maelzer, an experiential entertainment innovator, has been appointed chief entertainment officer by Therme Group.
Movie Park Germany reveals new Paramount attraction as part of its 30th anniversary celebrations
Movie Park Germany has opened a new Paramount Pictures-themed attraction as part of its 30th anniversary celebrations, using immersive storytelling and adaptive reuse to reinforce the park’s longstanding “Hollywood in Germany” positioning.
Therme Manchester reveals 90:90 strategy – 90 per cent of the UK population within a 90-minute drive of a Therme
Therme Manchester’s 28-acre development, which will include interconnected glass pavilions that measure 65,000sq m, will be the largest bathing and wellbeing attraction in the world once complete, according to prof David Russell, CEO of Therme UK. 
+ More news   
 
COMPANY PROFILES
iPlayCO

iPlayCo was established in 1999. [more...]
ProSlide Technology, Inc.

A former national ski team racer, ProSlide® CEO Rick Hunter’s goal has been to integrate the smoot [more...]
QubicaAMF UK

QubicaAMF is the largest and most innovative bowling equipment provider with 600 employees worldwi [more...]
RMA Ltd

RMA Ltd is a one-stop global company that can design, build and produce from a greenfield site upw [more...]
+ More profiles  
FEATURED SUPPLIER

Iconic Liverpool attraction opens door to new operators
An opportunity to reimagine one of the UK’s most recognisable towers has been formally opened by Rivington Hark, as St Johns Beacon invites operators and partners to shape its next phase. [more...]
CATALOGUE GALLERY
+ More catalogues  
DIRECTORY
+ More directory  
DIARY

 

23-26 Aug 2026

Elevate Spa Riviera Maya Edition

The Riviera Maya Edition Kanai, Playa del Carmen, Mexico
29 Sep - 02 Oct 2026

Synergy - The Retreat Show

Pical Resort, Valamar Collection, Porec, Croatia
+ More diary  
 


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©Cybertrek 2026

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
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ATTRACTIONS MANAGEMENT NEWS
ATTRACTIONS HANDBOOK
PRINT SUBSCRIPTIONS
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