Satisfi Labs launches COVID-19 Assistant to streamline emergency communications about the coronavirus | attractionsmanagement.com products
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Satisfi Labs launches COVID-19 Assistant to streamline emergency communications about the coronavirus
30 Mar 2020 . BY Lauren Heath-Jones
The COVID-19 Assistantenables clients users to answer customer queries relating to the coronavirus
Satisfi Labs, an AI-powered knowledge management platform, has announced the launch of its COVID-19 Assistant, a free virtual assistant that enables clients in the tourism, live entertainment and sports industries to answer customer queries relating to the coronavirus in real-time via their websites.

It was developed after Satisfi Labs found that customer queries, received by Satisfi Labs' Answer Engines, relating to the coronavirus increased by 2000 per cent between the first and second week of March. The company found that 98 per cent of queries fell into one of four categories: refund policies, venue facility change, event cancellations, and event rescheduling.

Satisfi Labs used this information to create the COVID-19 Assistant, which features a guided-flow solution to streamline communication that enables tourist destinations and venues to provide consumers with custom responses on their websites. Users can adjust their answers in real-time as the situation changes.

Additionally, the company has developed Knowtify, a new alert feature, that allows customers to request updates when specific information changes at a location. Knowtify will help prepare locations for future re-openings, schedule changes, and ticket sales.

"During these uncertain times, we know it’s important for our partners to be able to address pressing questions from their customers about how the coronavirus pandemic is affecting their favorite events, shows, games, and attractions," said Don White, CEO and co-founder of Satisfi Labs.

"Ultimately, with this development, we’re aiming to create a process to help our clients address these types of emergency questions rapidly to maintain highly communicative and responsive relationships with their valued guests."

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Qcounter launched to help visitor attractions ensure COVID-safe operations
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Jobs   News   Products   Magazine
PRODUCT NEWS
Satisfi Labs launches COVID-19 Assistant to streamline emergency communications about the coronavirus
30 Mar 2020 . BY Lauren Heath-Jones
The COVID-19 Assistantenables clients users to answer customer queries relating to the coronavirus
Satisfi Labs, an AI-powered knowledge management platform, has announced the launch of its COVID-19 Assistant, a free virtual assistant that enables clients in the tourism, live entertainment and sports industries to answer customer queries relating to the coronavirus in real-time via their websites.

It was developed after Satisfi Labs found that customer queries, received by Satisfi Labs' Answer Engines, relating to the coronavirus increased by 2000 per cent between the first and second week of March. The company found that 98 per cent of queries fell into one of four categories: refund policies, venue facility change, event cancellations, and event rescheduling.

Satisfi Labs used this information to create the COVID-19 Assistant, which features a guided-flow solution to streamline communication that enables tourist destinations and venues to provide consumers with custom responses on their websites. Users can adjust their answers in real-time as the situation changes.

Additionally, the company has developed Knowtify, a new alert feature, that allows customers to request updates when specific information changes at a location. Knowtify will help prepare locations for future re-openings, schedule changes, and ticket sales.

"During these uncertain times, we know it’s important for our partners to be able to address pressing questions from their customers about how the coronavirus pandemic is affecting their favorite events, shows, games, and attractions," said Don White, CEO and co-founder of Satisfi Labs.

"Ultimately, with this development, we’re aiming to create a process to help our clients address these types of emergency questions rapidly to maintain highly communicative and responsive relationships with their valued guests."

PRODUCT NEWS
IAAPA helps move leisure and attractions industry forward with IAAPA Expo Europe
As the leisure and attractions industry continues to recover and look to the future, IAAPA, the global association for the attractions industry, is moving forward with plans to host IAAPA Expo Europe this September.
Kraftwerk Living Technologies launches immersive concept with climate message
AV systems integrator Kraftwerk Living Technologies (KLT) has launched a new media-based educational attraction Sun Dark, a story that explores the effects of climate change on the future life of the planet.
New glorious orient theme park showcases Vekoma’s fighter jet coaster
Vekoma Rides’ next generation Fighter Jet rollercoaster is showcased at Fantawild Group’ newly opened Glorious Orient theme park in Ganzhou, China.
Diamond balloon concept merges tourist attraction with advertising billboard
A group of Dutch engineers have presented a new attractions concept that combines a flying observation cabin with LED digital advertising billboards.
Qcounter launched to help visitor attractions ensure COVID-safe operations
The Fife-based company that made its name helping to create dynamic interactive exhibition displays in visitor attractions and museums across the UK, including the V&A Dundee has brought to market QCounter – a fully automated, but low-cost, access control/people-counter system.
ProSlide Innovation launches MammothBLAST™ Water Coaster
ProSlide Technology Inc. has broken new ground at the expansion of Atlantis Aquaventure in Dubai with its latest innovation, the MammothBLAST™ Water Coaster.
Móz Designs columns anchor the world’s largest indoor aquarium
After a two-year renovation, Oakland-based metal experts Móz Designs have unveiled their inclusion in Georgia Aquarium’s new shark gallery.
Cosm unveils Experience Centre with ‘one of a kind’ LED dome
Cosm, a global technology company that builds end-to-end solutions for immersive experiences, has unveiled its Experience Centre which houses a 20-meter diameter immersive 8K LED dome to be used in science, education, theme parks, attractions, sports and entertainment venues.
LianTronics’ glasses-free 3D Star Trek LED screen attracts attention
LianTronics’ giant curved LED wall with stunning glasses-less 3D spaceship display effect has attracted many on the street of Chengdu, China and trended on Twitter.
Christie laser projectors power new Five Senses Bubble dome theatre
Christie® GS Series 1DLP® laser projectors are delivering vivid and lifelike visuals in a new dome theatre located in Xiong’an New Area, a sustainable city in Hebei province, China, developed by the government to prioritise “green development and environmental protection”. developed by the government to prioritise “green development and environmental protection”.
TechnoAlpin creates falling snow experience for Swarovski Crystal museum
Snowmaking specialists TechnoAlpin has partnered with Swarovski to create a 65sq m indoor snowfall experience at Austria’s Swarovski Crystal Worlds museum, one of the biggest tourist attractions in the country.
Red Raion to exhibit at Blooloop V-Expo
The team at Red Raion, the CGI studio specialised in media-based attractions, are happy to announce they will be exhibiting at Blooloop V-Expo.
+ More products   
 
COMPANY PROFILES
FORREC Ltd

We create guest experiences others don’t, masterplan like no one else can, and give the world’s bi [more...]
Clip 'n Climb

Clip ‘n Climb currently offers facility owners and investors more than 40 colourful and unique Cha [more...]
Holovis

Holovis is a privately owned company established in 2004 by CEO Stuart Hetherington. [more...]
Alterface

Alterface’s Creative Division team is seasoned in concept and ride development, as well as storyte [more...]
+ More profiles  
VIDEO GALLERY

Proslide Tech Inc - ProSlide | Atlantis Dubai
More videos:
+ More videos  

CATALOGUE GALLERY
+ More catalogues  
DIRECTORY
+ More directory  
DIARY

 

28-30 Sep 2021

International Wellness Tourism Conference

Carillon Miami Wellness Resort, Miami, United States
01-07 Dec 2022

World Leisure Congress 2022

tbc, Dunedin, New Zealand
+ More diary  
 


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