PRODUCT NEWS
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Satisfi Labs launches COVID-19 Assistant to streamline emergency communications about the coronavirus |
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30 Mar 2020 . BY Lauren Heath-Jones |
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The COVID-19 Assistantenables clients users to answer customer queries relating to the coronavirus |
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Satisfi Labs, an AI-powered knowledge management platform, has announced the launch of its COVID-19 Assistant, a free virtual assistant that enables clients in the tourism, live entertainment and sports industries to answer customer queries relating to the coronavirus in real-time via their websites.
It was developed after Satisfi Labs found that customer queries, received by Satisfi Labs' Answer Engines, relating to the coronavirus increased by 2000 per cent between the first and second week of March. The company found that 98 per cent of queries fell into one of four categories: refund policies, venue facility change, event cancellations, and event rescheduling.
Satisfi Labs used this information to create the COVID-19 Assistant, which features a guided-flow solution to streamline communication that enables tourist destinations and venues to provide consumers with custom responses on their websites. Users can adjust their answers in real-time as the situation changes.
Additionally, the company has developed Knowtify, a new alert feature, that allows customers to request updates when specific information changes at a location. Knowtify will help prepare locations for future re-openings, schedule changes, and ticket sales.
"During these uncertain times, we know it’s important for our partners to be able to address pressing questions from their customers about how the coronavirus pandemic is affecting their favorite events, shows, games, and attractions," said Don White, CEO and co-founder of Satisfi Labs.
"Ultimately, with this development, we’re aiming to create a process to help our clients address these types of emergency questions rapidly to maintain highly communicative and responsive relationships with their valued guests."
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PRODUCT NEWS |
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Maurer Rides introduces Spike Waterfight |
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Rollercoaster and ride designer and manufacturer Maurer Rides has announced its latest
concept, the Spike Waterfight, which allows spectators and rollercoaster riders to soak one
another with water cannons.
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Triotech launches new dark ride Primordial |
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Media based attractions creator Triotech has announced the opening of its latest
attraction, a next generation interactive dark coaster installed at Lagoon Park in Salt
Lake City, Utah, US. |
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Small Footprint, Big Significance: Studio City Water Park |
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Long known for its fancy casinos, Macau realized within the past decade that it must
diversify its tourism scene to attract new crowds. With the ambition of becoming the
leisure hub of China’s 72-million strong Greater Bay Area, the city began adding shows,
attractions, and family-friendly hotels. But the offering that truly stands out with fun
for everyone is Studio City Water Park – Macau’s first stand-alone water park, with all
the water slides and aquatic play structures supplied by WhiteWater. |
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How surf simulators are transforming the experience economy |
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The experience economy, driven by evolving consumer trends, is poised for continued growth
in the coming years. Millennials have been at the forefront of this shift, favouring
memorable experiences over material possessions. This preference has extended to other
generations as well, indicating a broader adoption of experience-focused spending habits
in the attractions sector. |
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DIARY |
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