Satisfi Labs launches COVID-19 Assistant to streamline emergency communications about the coronavirus | attractionsmanagement.com products
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PRODUCT NEWS
Satisfi Labs launches COVID-19 Assistant to streamline emergency communications about the coronavirus
30 Mar 2020 . BY Lauren Heath-Jones
The COVID-19 Assistantenables clients users to answer customer queries relating to the coronavirus
Satisfi Labs, an AI-powered knowledge management platform, has announced the launch of its COVID-19 Assistant, a free virtual assistant that enables clients in the tourism, live entertainment and sports industries to answer customer queries relating to the coronavirus in real-time via their websites.

It was developed after Satisfi Labs found that customer queries, received by Satisfi Labs' Answer Engines, relating to the coronavirus increased by 2000 per cent between the first and second week of March. The company found that 98 per cent of queries fell into one of four categories: refund policies, venue facility change, event cancellations, and event rescheduling.

Satisfi Labs used this information to create the COVID-19 Assistant, which features a guided-flow solution to streamline communication that enables tourist destinations and venues to provide consumers with custom responses on their websites. Users can adjust their answers in real-time as the situation changes.

Additionally, the company has developed Knowtify, a new alert feature, that allows customers to request updates when specific information changes at a location. Knowtify will help prepare locations for future re-openings, schedule changes, and ticket sales.

"During these uncertain times, we know it’s important for our partners to be able to address pressing questions from their customers about how the coronavirus pandemic is affecting their favorite events, shows, games, and attractions," said Don White, CEO and co-founder of Satisfi Labs.

"Ultimately, with this development, we’re aiming to create a process to help our clients address these types of emergency questions rapidly to maintain highly communicative and responsive relationships with their valued guests."

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Jobs   News   Products   Magazine
PRODUCT NEWS
Satisfi Labs launches COVID-19 Assistant to streamline emergency communications about the coronavirus
30 Mar 2020 . BY Lauren Heath-Jones
The COVID-19 Assistantenables clients users to answer customer queries relating to the coronavirus
Satisfi Labs, an AI-powered knowledge management platform, has announced the launch of its COVID-19 Assistant, a free virtual assistant that enables clients in the tourism, live entertainment and sports industries to answer customer queries relating to the coronavirus in real-time via their websites.

It was developed after Satisfi Labs found that customer queries, received by Satisfi Labs' Answer Engines, relating to the coronavirus increased by 2000 per cent between the first and second week of March. The company found that 98 per cent of queries fell into one of four categories: refund policies, venue facility change, event cancellations, and event rescheduling.

Satisfi Labs used this information to create the COVID-19 Assistant, which features a guided-flow solution to streamline communication that enables tourist destinations and venues to provide consumers with custom responses on their websites. Users can adjust their answers in real-time as the situation changes.

Additionally, the company has developed Knowtify, a new alert feature, that allows customers to request updates when specific information changes at a location. Knowtify will help prepare locations for future re-openings, schedule changes, and ticket sales.

"During these uncertain times, we know it’s important for our partners to be able to address pressing questions from their customers about how the coronavirus pandemic is affecting their favorite events, shows, games, and attractions," said Don White, CEO and co-founder of Satisfi Labs.

"Ultimately, with this development, we’re aiming to create a process to help our clients address these types of emergency questions rapidly to maintain highly communicative and responsive relationships with their valued guests."

PRODUCT NEWS
Móz Designs columns anchor the world’s largest indoor aquarium
After a two-year renovation, Oakland-based metal experts Móz Designs have unveiled their inclusion in Georgia Aquarium’s new shark gallery.
Cosm unveils Experience Centre with ‘one of a kind’ LED dome
Cosm, a global technology company that builds end-to-end solutions for immersive experiences, has unveiled its Experience Centre which houses a 20-meter diameter immersive 8K LED dome to be used in science, education, theme parks, attractions, sports and entertainment venues.
LianTronics’ glasses-free 3D Star Trek LED screen attracts attention
LianTronics’ giant curved LED wall with stunning glasses-less 3D spaceship display effect has attracted many on the street of Chengdu, China and trended on Twitter.
Christie laser projectors power new Five Senses Bubble dome theatre
Christie® GS Series 1DLP® laser projectors are delivering vivid and lifelike visuals in a new dome theatre located in Xiong’an New Area, a sustainable city in Hebei province, China, developed by the government to prioritise “green development and environmental protection”. developed by the government to prioritise “green development and environmental protection”.
TechnoAlpin creates falling snow experience for Swarovski Crystal museum
Snowmaking specialists TechnoAlpin has partnered with Swarovski to create a 65sq m indoor snowfall experience at Austria’s Swarovski Crystal Worlds museum, one of the biggest tourist attractions in the country.
Red Raion to exhibit at Blooloop V-Expo
The team at Red Raion, the CGI studio specialised in media-based attractions, are happy to announce they will be exhibiting at Blooloop V-Expo.
Triotech and Benoit Cornet’s Bold Move to collaborate on breakthrough innovative media-based attractions
Triotech has announced a breakthrough alliance with Benoit Cornet and Bold Move to bring a new collaborative approach to the design of media-based attractions – with an emphasis on adding value for operators.
Technically Creative launches three new immersive attractions
Integrated technology specialist Technically Creative has launched three new immersive products, targeting the visitor attraction market.
Painting with Light pushes boundaries to create unforgettable visual concepts
Belgium-based light and video design studio, Painting with Light, will translate the story of your location into a visual experience, using the art of light architecture.
Polin encourages teamwork with new Splash Course
Polin Waterparks has launched the Splash Course, a new water playground solution that encourages team-building.
Red Raion to offer new immersive experiences in partnership with D-Box
Red Raion, an Italy-based CGI studio specialising in movies for media-based attractions, has announced a new partnership with D-Box.
AnimaLive launches AR app for FECs
AnimaLive, a UK-based live character animation specialist, has launched Anima-AR, a new system that integrates computer-generated images into real-world environments.
+ More products   
 
COMPANY PROFILES
Alterface

Alterface’s Creative Division team is seasoned in concept and ride development, as well as storyte [more...]
iPlayCO

iPlayCo was established in 1999. [more...]
Polin Waterparks

Polin was founded in Istanbul in 1976. Polin has since grown into a leading company in the waterpa [more...]
Painting With Light

By combining lighting, video, scenic and architectural elements, sound and special effects we tell s [more...]
+ More profiles  
VIDEO GALLERY

Animalive - Introducing AnimaChat!
Introducing AnimaChat, one operator can live-stream into multiple venues. Find out more...
More videos:
+ More videos  

CATALOGUE GALLERY
+ More catalogues  
DIRECTORY
+ More directory  
DIARY

 

05-07 May 2021

TEA SATE Europe 2020

PortAventura World, Tarragona, Spain
09 Jun 2021

IAAPA Expo Asia 2021

The Venetian Macao, Macao, China
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2021

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
ATTRACTIONS MANAGEMENT NEWS
ATTRACTIONS HANDBOOK
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS