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Westminster Abbey partners with Avius to improve overall customer experience
10 Jul 2019 . BY Lauren Heath-Jones
Westminster Abbey previously collected visitor feedback from on-site paper surveys and Trip Advisor reviews
London's Westminster Abbey, a UNESCO World Heritage Site, has announced a new partnership with Avius, a provider of survey and customer experience software, to capture and measure customer satisfaction.

The Abbey has previously collected visitor feedback from on-site paper surveys and regularly monitors Trip Advisor reviews, however the new partnership will see the implementation of survey kiosks - located in the Abbey precincts, outside the Chapter House and the Cellarium Cafe - which will enable the collection of in-the-moment feedback.

Using the kiosks, visitors will be able to leave satisfaction scores and offer suggestions for future improvements, as well as rate their visit, while real-time reports and survey alerts will highlight any issues, allowing staff to resolve issues instantly and respond to customer complaints and queries whilst the visitors are still on site.

The data collected will be used by the Abbey to gather insights for use in marketing campaigns, as well as to ensure that visitors fully enjoy their experience at the iconic London landmark.

William Gunaratne, MD at Avius, said: "We’re very excited to partner with Westminster Abbey. In-the-moment visitor feedback will give them high volumes of data to measure overall customer experience and real-time actionable insights to detect and resolve operational issues. It’s great to see how much they care about their visitor experience."

Neil Holding, marketing manager at Westminster Abbey, said: "Westminster Abbey was founded in the tenth century by Benedictine monks, and to this day, we retain the Benedictine tradition of welcome and hospitality. We hope that the Avius survey kiosks will help us continue this tradition and ensure that visitors to the Abbey have the best possible experience."
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Jobs . News . Products . Magazine
PRODUCT NEWS
Westminster Abbey partners with Avius to improve overall customer experience
10 Jul 2019 . BY Lauren Heath-Jones
Westminster Abbey previously collected visitor feedback from on-site paper surveys and Trip Advisor reviews
London's Westminster Abbey, a UNESCO World Heritage Site, has announced a new partnership with Avius, a provider of survey and customer experience software, to capture and measure customer satisfaction.

The Abbey has previously collected visitor feedback from on-site paper surveys and regularly monitors Trip Advisor reviews, however the new partnership will see the implementation of survey kiosks - located in the Abbey precincts, outside the Chapter House and the Cellarium Cafe - which will enable the collection of in-the-moment feedback.

Using the kiosks, visitors will be able to leave satisfaction scores and offer suggestions for future improvements, as well as rate their visit, while real-time reports and survey alerts will highlight any issues, allowing staff to resolve issues instantly and respond to customer complaints and queries whilst the visitors are still on site.

The data collected will be used by the Abbey to gather insights for use in marketing campaigns, as well as to ensure that visitors fully enjoy their experience at the iconic London landmark.

William Gunaratne, MD at Avius, said: "We’re very excited to partner with Westminster Abbey. In-the-moment visitor feedback will give them high volumes of data to measure overall customer experience and real-time actionable insights to detect and resolve operational issues. It’s great to see how much they care about their visitor experience."

Neil Holding, marketing manager at Westminster Abbey, said: "Westminster Abbey was founded in the tenth century by Benedictine monks, and to this day, we retain the Benedictine tradition of welcome and hospitality. We hope that the Avius survey kiosks will help us continue this tradition and ensure that visitors to the Abbey have the best possible experience."
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Riders experience unprecedented thrills on Wiegand's Slide Coaster
Water slide manufacturer Wiegand.Waterrides has created a new water slide concept in partnership with Up and Down Engineering.
Whitby Abbey project significant milestone for Marcon
Marcon, a fit-out specialist based in Northern Ireland has been appointed by English Heritage to complete a site-wide interpretation scheme at Whitby Abbey, North Yorkshire.
EAS rebrands to IAAPA Expo Europe ahead of 2019 show in Paris
The Euro Attractions Show has been rebranded as the IAAPA Expo Europe ahead of this year's event at the Paris Expo Porte de Versailles exhibition centre.
Picsolve launches innovation hub following Panora.me acquistion
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Legendary Entertainment brings guests face-to-face with Kaiju in new Pacific Rim immersive dark ride
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Gantner to partner with Coventry Transport Museum
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Gateway Ticketing Solutions named as partner for The Strong National Museum of Play
The Strong National Museum of Play in Rochester, New York, has announced a new partnership with ticketing and admissions software provider, Gateway Ticketing Systems
Mark Whittaker appointed as sales manager for LBE and FECs at Simworx
Simworx has appointed Mark Whittaker to the role of sales manager for Family Entertainment Centres (FECs) and Location-Based Entertainment (LBE) venues.
Holovis creates AR app to enhance Royal Liver Building experience
Holovis has created an augmented reality (AR) app for the new 360-degree experience at the Royal Liver Building in Liverpool, UK.
Christie brings football history to life at San Mamés Stadium Museum
Erabi, a Spain-based AV integration firm, has completed a major fitout at the San Mamés Stadium Museum in Bilbao, Spain.
Triotech opens XD Dark Ride at Granby Zoo
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Louvre to open first VR experience in partnership with HTC Vive Arts and Emissive
The Louvre Museum in Paris, France, is set to open its first VR experience later this year.
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RMA Ltd

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+ More catalogues  
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16-19 Sep 2019

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Paris Expo Porte de Versailles, Paris, France
21-24 Sep 2019

ASTC 2019 Annual Conference

Ontario Science Centre, Toronto, Canada
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LATEST JOBS
Commercial Manager
Sea Life
Salary: Competitive
Job location: Orlando, FL, USA
Head of Estate Operations
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Salary: Competitive
Job location: Shifnal, Shropshire, UK
Duty Manager
Legoland Discovery Centre
Salary: Competitive
Job location: Manchester, UK
Visitor Experience Manager
City of London Corporation
Salary: £37,120 - £42,400
Job location: Chingford, London, UK
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Salary: Competitive
Job location: Milpitas, CA, USA
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+ More jobs  
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2019

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
ATTRACTIONS MANAGEMENT NEWS
ATTRACTIONS HANDBOOK
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS