Human error caused Smiler crash at Alton Towers; ride will re-open | attractionsmanagement.com news
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Human error caused Smiler crash at Alton Towers; ride will re-open
POSTED 24 Nov 2015 . BY Alice Davis
The investigation did not find any technical or mechanical problems with the Smiler rollercoaster
A rollercoaster crash which seriously injured a number people, including two people who underwent leg amputations, was the result of human error when an operator manually overrode the ride safety system, it was revealed today (24 November).

The investigation did not find any technical or mechanical problems with the ride itself.

The finding was announced as Alton Towers completed its investigation into the Smiler incident that took place on 2 June at the UK theme park. The crash happened when a carriage full of people collided with an empty one, causing those in the front seats to suffer severe injuries.

A statement from Alton Towers said: “The investigation concluded that the incident was the result of human error, culminating in the manual override of the ride safety control system without the appropriate protocols being followed.”

The Smiler rollercoaster will re-open in 2016, Alton Towers said, and will be equipped with new safety features, including technical improvements. Staff will also be given additional training.

The park said it will add further protocols to the manual override process so that a senior staff member has to authorise and action the decision. The park said additional surveillance cameras and additional staff inspection checks will be put in place.

“Alton Towers continues to provide help and support to all of those who were on the ride when the incident happened,” the statement said. “It has taken full responsibility for the incident and continues to cooperate with the ongoing Health and Safety Executive (HSE) investigation. We are confident that lessons have been learned and that appropriate action has been taken to address all the issues raised by our investigation and we believe our core conclusions will be in line with the HSE findings.”

The park was closed for several days following the incident, and this along with the weak summer attendance in the wake of the crash caused profit losses to parent company Merlin Entertainments of around £50m (US$77.6m, €70m) and the loss of 190 jobs.

A spokesperson at Merlin told Attractions Management that the company is making no further comments at this time.
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RELATED STORIES
Alton Towers to cut up to 190 jobs following Smiler accident


Alton Towers is to cut around ten per cent of its staff following a drop in revenue in the wake of its serious rollercoaster crash earlier this year.
Merlin records weak summer at UK theme parks after Smiler accident


After suggesting that the rollercoaster crash that seriously injured four people in June could affect profits by up to £50m (US$77.6m, €70m), Alton Towers operator Merlin Entertainment has confirmed a notable slump after weak trade through the UK’s summer months.
Alton Towers continues short-break push with plans for new multi-million hotel addition


After costing parent company Merlin Entertainments around £50m (US$77.6m, €70m) in profits following the Smiler accident, Alton Towers has revealed multi-million pound plans for a fourth hotel as the park aims to become the UK’s leading short break destination.
Smiler incident could cost Merlin £50m, says operator


Merlin Entertainments has said the rollercoaster crash that seriously injured four people in June could affect profits by up to £50m (US$77.6m, €70m), with the tragic incident having an adverse effect on trading at the start of an important period for the operator.
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Jobs   News   Products   Magazine
NEWS
Human error caused Smiler crash at Alton Towers; ride will re-open
POSTED 24 Nov 2015 . BY Alice Davis
The investigation did not find any technical or mechanical problems with the Smiler rollercoaster
A rollercoaster crash which seriously injured a number people, including two people who underwent leg amputations, was the result of human error when an operator manually overrode the ride safety system, it was revealed today (24 November).

The investigation did not find any technical or mechanical problems with the ride itself.

The finding was announced as Alton Towers completed its investigation into the Smiler incident that took place on 2 June at the UK theme park. The crash happened when a carriage full of people collided with an empty one, causing those in the front seats to suffer severe injuries.

A statement from Alton Towers said: “The investigation concluded that the incident was the result of human error, culminating in the manual override of the ride safety control system without the appropriate protocols being followed.”

The Smiler rollercoaster will re-open in 2016, Alton Towers said, and will be equipped with new safety features, including technical improvements. Staff will also be given additional training.

The park said it will add further protocols to the manual override process so that a senior staff member has to authorise and action the decision. The park said additional surveillance cameras and additional staff inspection checks will be put in place.

“Alton Towers continues to provide help and support to all of those who were on the ride when the incident happened,” the statement said. “It has taken full responsibility for the incident and continues to cooperate with the ongoing Health and Safety Executive (HSE) investigation. We are confident that lessons have been learned and that appropriate action has been taken to address all the issues raised by our investigation and we believe our core conclusions will be in line with the HSE findings.”

The park was closed for several days following the incident, and this along with the weak summer attendance in the wake of the crash caused profit losses to parent company Merlin Entertainments of around £50m (US$77.6m, €70m) and the loss of 190 jobs.

A spokesperson at Merlin told Attractions Management that the company is making no further comments at this time.
Sign up here to get the Attractions Management weekly ezine and every issue of Attractions Management magazine free on digital.
RELATED STORIES
Alton Towers to cut up to 190 jobs following Smiler accident


Alton Towers is to cut around ten per cent of its staff following a drop in revenue in the wake of its serious rollercoaster crash earlier this year.
Merlin records weak summer at UK theme parks after Smiler accident


After suggesting that the rollercoaster crash that seriously injured four people in June could affect profits by up to £50m (US$77.6m, €70m), Alton Towers operator Merlin Entertainment has confirmed a notable slump after weak trade through the UK’s summer months.
Alton Towers continues short-break push with plans for new multi-million hotel addition


After costing parent company Merlin Entertainments around £50m (US$77.6m, €70m) in profits following the Smiler accident, Alton Towers has revealed multi-million pound plans for a fourth hotel as the park aims to become the UK’s leading short break destination.
Smiler incident could cost Merlin £50m, says operator


Merlin Entertainments has said the rollercoaster crash that seriously injured four people in June could affect profits by up to £50m (US$77.6m, €70m), with the tragic incident having an adverse effect on trading at the start of an important period for the operator.
MORE NEWS
Legoland New York on track for 2021 – details revealed for Legoland Windsor's biggest ever addition, LEGO MYTHICA
Legoland New York is now set to open in 2021, after having to delay its intended July 2020 launch due to the COVID-19 pandemic.
Ferrari World Abu Dhabi launches Roof Walk and Zip Line experiences
Ferrari World Abu Dhabi has launched two new experiences to celebrate the attraction's 10th anniversary.
PortAventura, Europa-Park and The Nest among winners of 27th annual TEA Thea Awards
The Themed Entertainment Association (TEA) has revealed the winners of its 2020 Thea Awards.
Industry icons Mats Wedin, Tony Baxter and Greg Hale inducted into IAAPA Hall of Fame
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IAAPA Expo Europe is owned and produced by IAAPA, The Global Association for the Attractions Industr [more...]
Simworx Ltd

The company was initially established in 1997. Terry Monkton and Andrew Roberts are the key stakeh [more...]
Vekoma Rides Manufacturing B.V.

Vekoma Rides has a large variety of coasters and attractions. [more...]
DJW

David & Lynn Willrich started the Company over thirty years ago, from the Audio Visual Department [more...]
+ More profiles  
FEATURED SUPPLIER

Triotech and Benoit Cornet’s Bold Move to collaborate on breakthrough innovative media-based attractions
Triotech has announced a breakthrough alliance with Benoit Cornet and Bold Move to bring a new collaborative approach to the design of media-based attractions – with an emphasis on adding value for operators. [more...]
VIDEO GALLERY

Polin Waterparks & Pool Systems - Experience the experience
Have you ever wondered how the fun is created? Polin Waterparks is a global market leader in the design, manufacture and installation of waterparks and water play attractions. Find out more...
More videos:
Introducing AnimaChat! – Animalive
+ More videos  

CATALOGUE GALLERY
+ More catalogues  
DIRECTORY
+ More directory  
DIARY

 

09 Dec 2020

Czech Health 2021 trends webinar

Online (Zoom), United Kingdom
12-14 Jan 2021

EAG International

ExCel London Exhibition Centre, London,
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2020

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
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LEISURE MEDIA PRODUCT SEARCH
ATTRACTIONS MANAGEMENT NEWS
ATTRACTIONS HANDBOOK
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