IT Support Analyst, Gardaland Resort,Verona, VR, Italy | attractionsmanagement.com jobs
POST YOUR JOB ONLINE
Free ezine/digital edition sign up
Jobs   News   Features   Video    Products   Profiles   Magazine   Handbook   Advertise  
Job opportunities with Gardaland Resort
IT Support Analyst
Gardaland Resort
Reference: req4607
Salary: Competitive
Job location: Verona, VR, Italy
We are looking for a:

IT SUPPORT ANALYST

Scope of Job:

• Work with the wider Digital Team to provide first class technical support Merlin offices and attractions.
• Manage & prioritise workload to deliver operational excellence.
• Act as point of escalation between the business and Merlin Digital.
• Be available to support other attractions and offices when called upon.

Key Objectives:

• Identify and fix IT related incidents, problems and requests to agreed standards / SLA’s using ServiceNow.
• Represent Merlin Digital, delivering first class technology services to all staff based within Merlin attractions.
• Work with other IT Support Teams and the IT support Manager to develop and improve the IT Service delivered to the Merlin Business.
• Champion and promote Service Improvement on an on-going basis to continually improve quality and user satisfaction with IT Services
• Single point of ownership for effective provision of systems and services to customers
• Ensure appropriate OLAs/SLAs are met in all IT services

Main Responsibilities:

• Demonstrate good knowledge and technical understanding of all Merlin attractions and offices.
• Demonstrate good knowledge of all Merlin IT Systems and Services.
• Ensure technical documentation is up to date and fit for purpose.
• Provide first class IT Support & Service Delivery to Merlin staff
• Ensure adherence to group IT policy and procedure
• Support at other sites and locations if necessary

Essential Qualifications

• ITIL (Information Technology Infrastructure Library Foundation Desirable)

Knowledge & skills

• Excellent desktop, application and hardware support skills
• Excellent knowledge of operating systems (Windows / Apple) POS Support skills
• First Line Support Escalation procedures

Personal characteristics

• Ability to work in a fast paced environment
• Ability to articulate technical situations in a clear manner

Personal Circumstances

• Able to travel when required
• Able to work outside of normal working hours when required
• Driving license for attraction site visits when required
• Weekend support required on a rota basis



APPLY NOW
Other vacancies with Sea Life
Facilities Manager
Salary: Competitive Location: Milpitas, CA, USA
Marketing Insights Manager
Salary: Competitive Location: Winter Haven, FL, USA
Retail Operations Manager
Salary: Competitive Location: Goshen, NY, USA
Duty Manager
Salary: Competitive Location: Concord, Vaughan, Ontario, Canada
Attraction Manager
Salary: Competitive Location: Schaumburg, IL, USA
Marketing Manager
Salary: Competitive Location: Melbourne VIC, Australia
COMPANY PROFILES
WhiteWater

WhiteWater was born in 1980 to create places where families unite and make joyful lasting memories [more...]
TOR Systems Ltd

TOR Systems have been in this business since 1981. [more...]
Vekoma Rides Manufacturing B.V.

Vekoma Rides has a large variety of coasters and attractions. [more...]
Simworx Ltd

The company was initially established in 1997. Terry Monkton and Andrew Roberts are the key stakeh [more...]
+ More profiles  
FEATURED SUPPLIER

ProSlide appoints Chantal Theoret as director of global marketing
ProSlide Technology has appointed Chantal Theoret as its new director of global marketing. [more...]
VIDEO GALLERY

Red Raion - Trailer Aladdin - The Bachelor Party VR
Red Raion is the CGI studio specialized in media based attraction. Find out more...
More videos:
Introducing AnimaChat! – Animalive
Red Raion: Meet the Team - Introduction – Red Raion
Miko and the Spell of the Stone - Movie Trailer – Red Raion
+ More videos  

CATALOGUE GALLERY
 

+ More catalogues  
DIRECTORY
+ More directory  
DIARY

18-22 Nov 2019

IAAPA Expo

Orange County Convention Center, Orlando, United States
14-16 Jan 2020

EAG International

ExCel London Exhibition Centre, London,
+ More diary  
LATEST ISSUES
+ View Magazine Archive

Attractions Management

2019 issue 4


View issue contents
View on turning pages
Download PDF
FREE digital subscription
Print subscription

Attractions Management

2019 issue 3


View issue contents
View on turning pages
Download PDF
FREE digital subscription
Print subscription

Attractions Management

2019 issue 2


View issue contents
View on turning pages
Download PDF
FREE digital subscription
Print subscription

Attractions Management

2019 issue 1


View issue contents
View on turning pages
Download PDF
FREE digital subscription
Print subscription

Attractions Management News

13 Nov 2019 issue 143


View on turning pages
Download PDF
View archive
FREE digital subscription
Print subscription

Attractions Handbook

2019


View issue contents
View on turning pages
Download PDF
FREE digital subscription
Print subscription
 
ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
 
ATTRACTIONS MANAGEMENT
ATTRACTIONS MANAGEMENT NEWS
ATTRACTIONS HANDBOOK
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS
ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2019
Jobs   News   Products   Magazine
Job opportunities with Gardaland Resort
IT Support Analyst
Gardaland Resort
Reference: req4607
Salary: Competitive
Job location: Verona, VR, Italy
We are looking for a:

IT SUPPORT ANALYST

Scope of Job:

• Work with the wider Digital Team to provide first class technical support Merlin offices and attractions.
• Manage & prioritise workload to deliver operational excellence.
• Act as point of escalation between the business and Merlin Digital.
• Be available to support other attractions and offices when called upon.

Key Objectives:

• Identify and fix IT related incidents, problems and requests to agreed standards / SLA’s using ServiceNow.
• Represent Merlin Digital, delivering first class technology services to all staff based within Merlin attractions.
• Work with other IT Support Teams and the IT support Manager to develop and improve the IT Service delivered to the Merlin Business.
• Champion and promote Service Improvement on an on-going basis to continually improve quality and user satisfaction with IT Services
• Single point of ownership for effective provision of systems and services to customers
• Ensure appropriate OLAs/SLAs are met in all IT services

Main Responsibilities:

• Demonstrate good knowledge and technical understanding of all Merlin attractions and offices.
• Demonstrate good knowledge of all Merlin IT Systems and Services.
• Ensure technical documentation is up to date and fit for purpose.
• Provide first class IT Support & Service Delivery to Merlin staff
• Ensure adherence to group IT policy and procedure
• Support at other sites and locations if necessary

Essential Qualifications

• ITIL (Information Technology Infrastructure Library Foundation Desirable)

Knowledge & skills

• Excellent desktop, application and hardware support skills
• Excellent knowledge of operating systems (Windows / Apple) POS Support skills
• First Line Support Escalation procedures

Personal characteristics

• Ability to work in a fast paced environment
• Ability to articulate technical situations in a clear manner

Personal Circumstances

• Able to travel when required
• Able to work outside of normal working hours when required
• Driving license for attraction site visits when required
• Weekend support required on a rota basis



APPLY NOW
Other vacancies with Sea Life
Facilities Manager
Salary: Competitive Location: Milpitas, CA, USA
Marketing Insights Manager
Salary: Competitive Location: Winter Haven, FL, USA
Retail Operations Manager
Salary: Competitive Location: Goshen, NY, USA
Duty Manager
Salary: Competitive Location: Concord, Vaughan, Ontario, Canada
Attraction Manager
Salary: Competitive Location: Schaumburg, IL, USA
Marketing Manager
Salary: Competitive Location: Melbourne VIC, Australia
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2019

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
ATTRACTIONS MANAGEMENT NEWS
ATTRACTIONS HANDBOOK
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS