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Job opportunities with Gardaland Resort
IT Support Analyst
Gardaland Resort
Reference: req4607
Salary: Competitive
Job location: Verona, VR, Italy
We are looking for a:

IT SUPPORT ANALYST

Scope of Job:

• Work with the wider Digital Team to provide first class technical support Merlin offices and attractions.
• Manage & prioritise workload to deliver operational excellence.
• Act as point of escalation between the business and Merlin Digital.
• Be available to support other attractions and offices when called upon.

Key Objectives:

• Identify and fix IT related incidents, problems and requests to agreed standards / SLA’s using ServiceNow.
• Represent Merlin Digital, delivering first class technology services to all staff based within Merlin attractions.
• Work with other IT Support Teams and the IT support Manager to develop and improve the IT Service delivered to the Merlin Business.
• Champion and promote Service Improvement on an on-going basis to continually improve quality and user satisfaction with IT Services
• Single point of ownership for effective provision of systems and services to customers
• Ensure appropriate OLAs/SLAs are met in all IT services

Main Responsibilities:

• Demonstrate good knowledge and technical understanding of all Merlin attractions and offices.
• Demonstrate good knowledge of all Merlin IT Systems and Services.
• Ensure technical documentation is up to date and fit for purpose.
• Provide first class IT Support & Service Delivery to Merlin staff
• Ensure adherence to group IT policy and procedure
• Support at other sites and locations if necessary

Essential Qualifications

• ITIL (Information Technology Infrastructure Library Foundation Desirable)

Knowledge & skills

• Excellent desktop, application and hardware support skills
• Excellent knowledge of operating systems (Windows / Apple) POS Support skills
• First Line Support Escalation procedures

Personal characteristics

• Ability to work in a fast paced environment
• Ability to articulate technical situations in a clear manner

Personal Circumstances

• Able to travel when required
• Able to work outside of normal working hours when required
• Driving license for attraction site visits when required
• Weekend support required on a rota basis



APPLY NOW
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©Cybertrek 2019
Jobs   News   Products   Magazine
Job opportunities with Gardaland Resort
IT Support Analyst
Gardaland Resort
Reference: req4607
Salary: Competitive
Job location: Verona, VR, Italy
We are looking for a:

IT SUPPORT ANALYST

Scope of Job:

• Work with the wider Digital Team to provide first class technical support Merlin offices and attractions.
• Manage & prioritise workload to deliver operational excellence.
• Act as point of escalation between the business and Merlin Digital.
• Be available to support other attractions and offices when called upon.

Key Objectives:

• Identify and fix IT related incidents, problems and requests to agreed standards / SLA’s using ServiceNow.
• Represent Merlin Digital, delivering first class technology services to all staff based within Merlin attractions.
• Work with other IT Support Teams and the IT support Manager to develop and improve the IT Service delivered to the Merlin Business.
• Champion and promote Service Improvement on an on-going basis to continually improve quality and user satisfaction with IT Services
• Single point of ownership for effective provision of systems and services to customers
• Ensure appropriate OLAs/SLAs are met in all IT services

Main Responsibilities:

• Demonstrate good knowledge and technical understanding of all Merlin attractions and offices.
• Demonstrate good knowledge of all Merlin IT Systems and Services.
• Ensure technical documentation is up to date and fit for purpose.
• Provide first class IT Support & Service Delivery to Merlin staff
• Ensure adherence to group IT policy and procedure
• Support at other sites and locations if necessary

Essential Qualifications

• ITIL (Information Technology Infrastructure Library Foundation Desirable)

Knowledge & skills

• Excellent desktop, application and hardware support skills
• Excellent knowledge of operating systems (Windows / Apple) POS Support skills
• First Line Support Escalation procedures

Personal characteristics

• Ability to work in a fast paced environment
• Ability to articulate technical situations in a clear manner

Personal Circumstances

• Able to travel when required
• Able to work outside of normal working hours when required
• Driving license for attraction site visits when required
• Weekend support required on a rota basis



APPLY NOW
Other vacancies with Sea Life
Facilities Manager
Salary: Competitive Location: Milpitas, CA, USA
Marketing Insights Manager
Salary: Competitive Location: Winter Haven, FL, USA
Retail Operations Manager
Salary: Competitive Location: Goshen, NY, USA
Duty Manager
Salary: Competitive Location: Concord, Vaughan, Ontario, Canada
Attraction Manager
Salary: Competitive Location: Schaumburg, IL, USA
Marketing Manager
Salary: Competitive Location: Melbourne VIC, Australia
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2019

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
ATTRACTIONS MANAGEMENT NEWS
ATTRACTIONS HANDBOOK
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS