Duty Manager, Legoland Discovery Centre,Concord, Vaughan, Ontario, Canada | attractionsmanagement.com jobs
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Job opportunities with Legoland Discovery Centre
Duty Manager
Legoland Discovery Centre
Reference: req4679
Salary: Competitive
Job location: Concord, Vaughan, Ontario, Canada
LEGOLAND Discovery Centre Toronto, 1 Bass Pro Mills Dr
Concord, Ontario, L4K 5WA
Canada

We are LEGOLAND Discovery Centre Toronto and we are a part of the magical Merlin Entertainments!

Do you have the Magic in you to create memorable experiences and Be a Force for Good? As one of the leading entertainment companies in the world, we define our values not just by the passionate way we do business but also the way we treat our people, our visitors, our suppliers, the creatures in our charge and the communities, and environment in which we operate. At Merlin We Care!

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click here to see us in action!

Merlin Entertainments is a large, global, entertainments company which runs 110 attractions in 23 countries across four continents. Our aim is to deliver unique, memorable and rewarding experiences to millions of visitors across our growing estate. We believe that we achieve this objective largely thanks to the commitment and passion of our team and the strength of our brands, which will never fail to be distinctive, challenging and innovative.

We are looking to hire a passionate individual to fill our Duty Manager role at LEGOLAND Discovery Centre Toronto!

Position: Duty Manager
Reporting to: Operations Manager
Contract: Full Time
Wage: Competitive with medical group benefits and a company matching RSP scheme
Schedule: Must be willing to work evenings, weekends, and holidays

Job Description

• To effectively monitor the visitor experience via use of standard checklists and continuous monitoring of on-site activity.
• To monitor quality standards and procedures via ‘walking and testing the attraction’ at regular intervals throughout each day.
• To ensure all first aid kits are inspected and re-filled weekly and that supplies are ordered.
• To ensure that company standards of Health & Safety are maintained at all times.
• Ensure full compliance of policies and procedures set forth within.
• Understand risk assessments within own workplace and ensure reporting of any new risks to the Operations Manager. In compliance of safe working procedures in place for work activities within one’s job role. In cases of incidents or accidents ensure appropriate reporting is done in a timely manner.
• To oversee the daily security of all cash on site and to monitor compliance with the cash handling requirements of the operations manual.
• Ensure the highest possible standards of Guest Service, presentation, technical operation and Safety in all operational areas of the attraction.
• To be fully trained to cover all aspects of Guest Experience Admissions.
• Responsible for management of team, setting objectives, probationary reviews, appraisals and training.
• Assist in recruiting team members within the Operations Admissions department.
• Adopts an enthusiastic, assertive and passionate approach to Customer Service, and demonstrates the Group values at every opportunity
• Overall responsibility for scheduling of assigned core teams to ensure proper coverage and staff utilization for the delivery of customer service to our guest.
• To monitor visitor surveys on a daily basis and communicate those results to the site team and to highlight and eliminate problem areas.
• To feedback comments, propose training needs and operational changes in order to continually improve the delivery of the experience.
• Takes an active role in devising and implementing Customer Service strategy.
• Constantly motivating and giving feedback to all front line staff on their standards of Guest Service. Act as a mentor and coaches on areas for development.
• Actively encourage and support new and innovative ideas from all team members on how to improve the business.
• Contribute to establishment / budget planning, suggesting innovative ways in which to improve deployment of resources – including ways of multi-skilling across commercial and guest experience teams.

Basic Qualifications:

• Cash handling experience.
• Management experience is considered an asset.
• Scheduling and administrative experience is considered an asset.

The successful candidate will be self-motivated with excellent communication and customer service skills and open availability. They will have an outgoing, enthusiastic and positive attitude. Additionally with a love for all things LEGO, who will be able to work flexible hours, including evenings, holidays and weekends. In return, you can expect a great benefits package including Recognition Awards and continued growth of joining an exciting, global organization.

LEGOLAND Discovery Centre Toronto is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise the Human Resources Department of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.



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Jobs   News   Products   Magazine
Job opportunities with Legoland Discovery Centre
Duty Manager
Legoland Discovery Centre
Reference: req4679
Salary: Competitive
Job location: Concord, Vaughan, Ontario, Canada
LEGOLAND Discovery Centre Toronto, 1 Bass Pro Mills Dr
Concord, Ontario, L4K 5WA
Canada

We are LEGOLAND Discovery Centre Toronto and we are a part of the magical Merlin Entertainments!

Do you have the Magic in you to create memorable experiences and Be a Force for Good? As one of the leading entertainment companies in the world, we define our values not just by the passionate way we do business but also the way we treat our people, our visitors, our suppliers, the creatures in our charge and the communities, and environment in which we operate. At Merlin We Care!

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click here to see us in action!

Merlin Entertainments is a large, global, entertainments company which runs 110 attractions in 23 countries across four continents. Our aim is to deliver unique, memorable and rewarding experiences to millions of visitors across our growing estate. We believe that we achieve this objective largely thanks to the commitment and passion of our team and the strength of our brands, which will never fail to be distinctive, challenging and innovative.

We are looking to hire a passionate individual to fill our Duty Manager role at LEGOLAND Discovery Centre Toronto!

Position: Duty Manager
Reporting to: Operations Manager
Contract: Full Time
Wage: Competitive with medical group benefits and a company matching RSP scheme
Schedule: Must be willing to work evenings, weekends, and holidays

Job Description

• To effectively monitor the visitor experience via use of standard checklists and continuous monitoring of on-site activity.
• To monitor quality standards and procedures via ‘walking and testing the attraction’ at regular intervals throughout each day.
• To ensure all first aid kits are inspected and re-filled weekly and that supplies are ordered.
• To ensure that company standards of Health & Safety are maintained at all times.
• Ensure full compliance of policies and procedures set forth within.
• Understand risk assessments within own workplace and ensure reporting of any new risks to the Operations Manager. In compliance of safe working procedures in place for work activities within one’s job role. In cases of incidents or accidents ensure appropriate reporting is done in a timely manner.
• To oversee the daily security of all cash on site and to monitor compliance with the cash handling requirements of the operations manual.
• Ensure the highest possible standards of Guest Service, presentation, technical operation and Safety in all operational areas of the attraction.
• To be fully trained to cover all aspects of Guest Experience Admissions.
• Responsible for management of team, setting objectives, probationary reviews, appraisals and training.
• Assist in recruiting team members within the Operations Admissions department.
• Adopts an enthusiastic, assertive and passionate approach to Customer Service, and demonstrates the Group values at every opportunity
• Overall responsibility for scheduling of assigned core teams to ensure proper coverage and staff utilization for the delivery of customer service to our guest.
• To monitor visitor surveys on a daily basis and communicate those results to the site team and to highlight and eliminate problem areas.
• To feedback comments, propose training needs and operational changes in order to continually improve the delivery of the experience.
• Takes an active role in devising and implementing Customer Service strategy.
• Constantly motivating and giving feedback to all front line staff on their standards of Guest Service. Act as a mentor and coaches on areas for development.
• Actively encourage and support new and innovative ideas from all team members on how to improve the business.
• Contribute to establishment / budget planning, suggesting innovative ways in which to improve deployment of resources – including ways of multi-skilling across commercial and guest experience teams.

Basic Qualifications:

• Cash handling experience.
• Management experience is considered an asset.
• Scheduling and administrative experience is considered an asset.

The successful candidate will be self-motivated with excellent communication and customer service skills and open availability. They will have an outgoing, enthusiastic and positive attitude. Additionally with a love for all things LEGO, who will be able to work flexible hours, including evenings, holidays and weekends. In return, you can expect a great benefits package including Recognition Awards and continued growth of joining an exciting, global organization.

LEGOLAND Discovery Centre Toronto is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise the Human Resources Department of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.



APPLY NOW
Other vacancies with Sea Life
Facilities Manager
Salary: Competitive Location: Milpitas, CA, USA
Marketing Insights Manager
Salary: Competitive Location: Winter Haven, FL, USA
Retail Operations Manager
Salary: Competitive Location: Goshen, NY, USA
IT Support Analyst
Salary: Competitive Location: Verona, VR, Italy
Attraction Manager
Salary: Competitive Location: Schaumburg, IL, USA
Marketing Manager
Salary: Competitive Location: Melbourne VIC, Australia
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2019

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
ATTRACTIONS MANAGEMENT NEWS
ATTRACTIONS HANDBOOK
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS