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Job opportunities with Legoland
Retail Operations Manager
Legoland
Reference: req4493
Salary: Competitive
Job location: Goshen, NY, USA
30 Matthew Street, Suite 201
Goshen, New York, 10924
United States

Something very exciting is underway in Goshen, New York. Opening July 4, 2020, LEGOLAND Resort in New York is Merlin’s biggest single investment to date and you could play a crucial part of this amazing project!

We’re now looking for a unique person who has a passion for Retail, coaching a team to provide outstanding guest service and to lead the way in Delivering the Magic as we bring the world’s ninth LEGOLAND Park to life brick by brick. You will support key people activities that will make our resort bricktastic.

About The Role

The Retail Operations Manager is responsible for the successful overall operation of specifically assigned retail locations, including, but not limited to: leading staff trainers, assisting in creation and successfully managing financial budgets including revenue, managing performance of assigned staff and Leadership Team, controlling inventory, maintaining proper stock levels and visual appeal of assigned locations, leading special projects and/or assignments, and all specific duties associated with managing assigned locations.

Main Responsibilities:

• Responsible for all daily business tasks associated with operating assigned Area
• Responsible for resolving guest inquiries and complaints in a way that balances excellent guest service with the needs of the business
• Collaborating effectively with Purchasing Team on merchandise specific tasks, processes and inquiries
• Well versed in all operational policies pertaining to profit protection and inventory control and works diligently to exceed the high standards
• Responsible for developing, tracking and achieving established sales, loss and stock budgets of assigned locations
• Responsible for evaluating, training and coaching assigned team members to develop a professional, efficient and effective team
• Represents Retail Department in an assortment of Company and Resort committees, project meetings and any other special tasks as assigned

About You

We are looking for someone with a minimum of five years progressive experience in Retail Store Management or equivalent education. Experience in a specialty retail environment is a plus. Thorough knowledge of cash-handling, point of sale automated systems and inventory/sales auditing is required. The role requires excellent communication skills and the ability to work well within a collaborative team atmosphere as well as successful working independently. You must be able to lead and instruct your staff in visual merchandising, possess strong organizational skills, and the ability to prioritize work activities, all while dealing with multiple complex tasks. This position requires a commitment to excellence in guest service, merchandising and sales. You must be willing to work flexible hours, including evenings, weekends and holidays to support park operations.

About Us

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We thrive on innovative thinking and big ideas!!! For that reason this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with this role. We create magic and invaluable experiences for our guests every day, and while this job description is intended to be an accurate reflection of what you will do here with us, we cannot guarantee you that creating magical moments won't come with new and amazing adventures that can make your day different! Come work with us and you will see how at LEGOLAND New York Resort no two days are the same.

LEGOLAND New York Resort takes pride in building amazing teams with diverse experiences and ideas, by driving inclusion and innovation in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type. We strive to create a workplace where everyone feels valued, no matter their age, race, color, religion, gender identity or expression, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state or local laws.


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©Cybertrek 2019
Jobs   News   Products   Magazine
Job opportunities with Legoland
Retail Operations Manager
Legoland
Reference: req4493
Salary: Competitive
Job location: Goshen, NY, USA
30 Matthew Street, Suite 201
Goshen, New York, 10924
United States

Something very exciting is underway in Goshen, New York. Opening July 4, 2020, LEGOLAND Resort in New York is Merlin’s biggest single investment to date and you could play a crucial part of this amazing project!

We’re now looking for a unique person who has a passion for Retail, coaching a team to provide outstanding guest service and to lead the way in Delivering the Magic as we bring the world’s ninth LEGOLAND Park to life brick by brick. You will support key people activities that will make our resort bricktastic.

About The Role

The Retail Operations Manager is responsible for the successful overall operation of specifically assigned retail locations, including, but not limited to: leading staff trainers, assisting in creation and successfully managing financial budgets including revenue, managing performance of assigned staff and Leadership Team, controlling inventory, maintaining proper stock levels and visual appeal of assigned locations, leading special projects and/or assignments, and all specific duties associated with managing assigned locations.

Main Responsibilities:

• Responsible for all daily business tasks associated with operating assigned Area
• Responsible for resolving guest inquiries and complaints in a way that balances excellent guest service with the needs of the business
• Collaborating effectively with Purchasing Team on merchandise specific tasks, processes and inquiries
• Well versed in all operational policies pertaining to profit protection and inventory control and works diligently to exceed the high standards
• Responsible for developing, tracking and achieving established sales, loss and stock budgets of assigned locations
• Responsible for evaluating, training and coaching assigned team members to develop a professional, efficient and effective team
• Represents Retail Department in an assortment of Company and Resort committees, project meetings and any other special tasks as assigned

About You

We are looking for someone with a minimum of five years progressive experience in Retail Store Management or equivalent education. Experience in a specialty retail environment is a plus. Thorough knowledge of cash-handling, point of sale automated systems and inventory/sales auditing is required. The role requires excellent communication skills and the ability to work well within a collaborative team atmosphere as well as successful working independently. You must be able to lead and instruct your staff in visual merchandising, possess strong organizational skills, and the ability to prioritize work activities, all while dealing with multiple complex tasks. This position requires a commitment to excellence in guest service, merchandising and sales. You must be willing to work flexible hours, including evenings, weekends and holidays to support park operations.

About Us

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We thrive on innovative thinking and big ideas!!! For that reason this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with this role. We create magic and invaluable experiences for our guests every day, and while this job description is intended to be an accurate reflection of what you will do here with us, we cannot guarantee you that creating magical moments won't come with new and amazing adventures that can make your day different! Come work with us and you will see how at LEGOLAND New York Resort no two days are the same.

LEGOLAND New York Resort takes pride in building amazing teams with diverse experiences and ideas, by driving inclusion and innovation in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type. We strive to create a workplace where everyone feels valued, no matter their age, race, color, religion, gender identity or expression, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state or local laws.


APPLY NOW
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ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2019

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
ATTRACTIONS MANAGEMENT NEWS
ATTRACTIONS HANDBOOK
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS