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Waterparks news


INDUSTRY OPINION
Delivering The Guest Experience
Aleatha Ezra, WWA
Aleatha Ezra

This October, hundreds of waterpark professionals came together for the World Waterpark Association Show at Walt Disney World Resort in Orlando, Florida, US.

This once-a-year show provides a powerful opportunity for many of the water leisure industry’s best and brightest to come together to soak up new ideas, browse hundreds of innovative products and return home with new industry connections.

One of the show’s highlighted speakers was Jessica Bound, a customer experience consultant with The DiJulius Group, who told attendees: “you're in the customer perception business. Their perception is your reality. Your entire team needs to understand the day in the life of a customer in order to serve with true empathy and compassion.”

Bound spoke about how to make a waterpark brand stand out in meaningful ways by turning a mundane transaction into a unique memorable moment for the guest.

“Many people say customer service is common sense, and for the most part they're right. Yet delightful, memorable customer service is so uncommon. You must put standards in place to hold everyone accountable for every experience, every time,” said Bound.

COMPANY PROFILES
WhiteWater

WhiteWater was born in 1980 to create places where families unite and make joyful lasting memories [more...]
instantprint

We’re a Yorkshire-based online printer, founded in 2009 by Adam Carnell and James Kinsella. [more...]
Sally Corporation

Our services include: Dark ride design & build; Redevelopment of existing attractions; High-quality [more...]
Clip 'n Climb

Clip ‘n Climb currently offers facility owners and investors more than 40 colourful and unique Cha [more...]
+ More profiles  
FEATURED SUPPLIER

Healthy appetite for investment at EAG International 2020
A buoyant EAG International has welcomed in the new decade as a well-rounded event with high levels of optimism and positivity on the show floor. [more...]
VIDEO GALLERY

Red Raion - Trailer Peter Pan - Saving Tinkerbell VR
Red Raion is the CGI studio specialized in media based attraction. Find out more...
More videos:
Trailer Aladdin - The Bachelor Party VR – Red Raion
Red Raion Showreel 2019 – Red Raion
Online Print Made Easy! – instantprint
+ More videos  

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06-08 Apr 2020

World Travel Market Africa

Cape Town International Convention Centre, Cape Town, South Africa
08 Oct 2020

VAC 2020 (The Annual National Conference of Visitor Attractions)

Queen Elizabeth II Conference Centre, London, United Kingdom
+ More diary  
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©Cybertrek 2020
Jobs   News   Products   Magazine
Industry Opinion
Waterparks news


INDUSTRY OPINION
Delivering The Guest Experience
Aleatha Ezra, WWA
Aleatha Ezra

This October, hundreds of waterpark professionals came together for the World Waterpark Association Show at Walt Disney World Resort in Orlando, Florida, US.

This once-a-year show provides a powerful opportunity for many of the water leisure industry’s best and brightest to come together to soak up new ideas, browse hundreds of innovative products and return home with new industry connections.

One of the show’s highlighted speakers was Jessica Bound, a customer experience consultant with The DiJulius Group, who told attendees: “you're in the customer perception business. Their perception is your reality. Your entire team needs to understand the day in the life of a customer in order to serve with true empathy and compassion.”

Bound spoke about how to make a waterpark brand stand out in meaningful ways by turning a mundane transaction into a unique memorable moment for the guest.

“Many people say customer service is common sense, and for the most part they're right. Yet delightful, memorable customer service is so uncommon. You must put standards in place to hold everyone accountable for every experience, every time,” said Bound.

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The UK's Digital, Culture, Media and Sport (DCMS) Committee is expected to meet this week to hear from charities from these sectors over the level of Government support needed to ensure their survival in the wake of the COVID-19 pandemic.
OdySea Aquarium entertains quarantined guests with new online initiatives
OdySea Aquarium in Scottsdale, Arizona, has launched two online initiatives to help keep guests entertained and engaged with the aquarium during its enforced closure.
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Local residents and businesses have come to the aid of a zoo which said it might have to euthanise animals after panic buying disrupted its supply feed.
+ More news   
 
COMPANY PROFILES
WhiteWater

WhiteWater was born in 1980 to create places where families unite and make joyful lasting memories [more...]
instantprint

We’re a Yorkshire-based online printer, founded in 2009 by Adam Carnell and James Kinsella. [more...]
Sally Corporation

Our services include: Dark ride design & build; Redevelopment of existing attractions; High-quality [more...]
Clip 'n Climb

Clip ‘n Climb currently offers facility owners and investors more than 40 colourful and unique Cha [more...]
+ More profiles  
FEATURED SUPPLIER

Healthy appetite for investment at EAG International 2020
A buoyant EAG International has welcomed in the new decade as a well-rounded event with high levels of optimism and positivity on the show floor. [more...]
VIDEO GALLERY

Red Raion - Trailer Peter Pan - Saving Tinkerbell VR
Red Raion is the CGI studio specialized in media based attraction. Find out more...
More videos:
Trailer Aladdin - The Bachelor Party VR – Red Raion
Red Raion Showreel 2019 – Red Raion
Online Print Made Easy! – instantprint
+ More videos  

CATALOGUE GALLERY
+ More catalogues  
DIRECTORY
+ More directory  
DIARY

 

06-08 Apr 2020

World Travel Market Africa

Cape Town International Convention Centre, Cape Town, South Africa
08 Oct 2020

VAC 2020 (The Annual National Conference of Visitor Attractions)

Queen Elizabeth II Conference Centre, London, United Kingdom
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2020

ABOUT LEISURE MEDIA
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