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INDUSTRY OPINION
Delivering The Guest Experience
Aleatha Ezra, WWA
Aleatha Ezra

This October, hundreds of waterpark professionals came together for the World Waterpark Association Show at Walt Disney World Resort in Orlando, Florida, US.

This once-a-year show provides a powerful opportunity for many of the water leisure industry’s best and brightest to come together to soak up new ideas, browse hundreds of innovative products and return home with new industry connections.

One of the show’s highlighted speakers was Jessica Bound, a customer experience consultant with The DiJulius Group, who told attendees: “you're in the customer perception business. Their perception is your reality. Your entire team needs to understand the day in the life of a customer in order to serve with true empathy and compassion.”

Bound spoke about how to make a waterpark brand stand out in meaningful ways by turning a mundane transaction into a unique memorable moment for the guest.

“Many people say customer service is common sense, and for the most part they're right. Yet delightful, memorable customer service is so uncommon. You must put standards in place to hold everyone accountable for every experience, every time,” said Bound.

COMPANY PROFILES
Triotech

Triotech was established in 1999. The company is based in Montreal, Canada and has additional offi [more...]
Holovis

Holovis is a privately owned company established in 2004 by CEO Stuart Hetherington. [more...]
FORREC Ltd

We create guest experiences others don’t, masterplan like no one else can, and give the world’s bi [more...]
Sally Corporation

Our services include: Dark ride design & build; Redevelopment of existing attractions; High-quality [more...]
+ More profiles  
FEATURED SUPPLIER

Triotech reimagines Knott's Bear-y Tales as new 4D dark ride
Triotech, a supplier and designer of interactive and immersive attractions, has announced a new partnership with Knott's Berry Farm [more...]
VIDEO GALLERY

Red Raion - Trailer Peter Pan - Saving Tinkerbell VR
Red Raion is the CGI studio specialized in media based attraction. Find out more...
More videos:
Miko and the Spell of the Stone - Movie Trailer – Red Raion
Experience the experience – Polin Waterparks & Pool Systems
Introducing AnimaChat! – Animalive
+ More videos  

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23-25 Mar 2020

MuseumNext Europe

Edinburgh Festival Hub, Edinburgh,
23-25 Mar 2020

Dubai Entertainment Amusement and Leisure Exhibition (DEAL)

Dubai World Trade Centre, Dubai, United Arab Emirates
+ More diary  
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©Cybertrek 2020
Jobs   News   Products   Magazine
Industry Opinion
Waterparks news


INDUSTRY OPINION
Delivering The Guest Experience
Aleatha Ezra, WWA
Aleatha Ezra

This October, hundreds of waterpark professionals came together for the World Waterpark Association Show at Walt Disney World Resort in Orlando, Florida, US.

This once-a-year show provides a powerful opportunity for many of the water leisure industry’s best and brightest to come together to soak up new ideas, browse hundreds of innovative products and return home with new industry connections.

One of the show’s highlighted speakers was Jessica Bound, a customer experience consultant with The DiJulius Group, who told attendees: “you're in the customer perception business. Their perception is your reality. Your entire team needs to understand the day in the life of a customer in order to serve with true empathy and compassion.”

Bound spoke about how to make a waterpark brand stand out in meaningful ways by turning a mundane transaction into a unique memorable moment for the guest.

“Many people say customer service is common sense, and for the most part they're right. Yet delightful, memorable customer service is so uncommon. You must put standards in place to hold everyone accountable for every experience, every time,” said Bound.

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James Mollison, the founding director of The National Gallery of Australia, has died aged 88.
US$14m capital investment campaign for Florida Aquarium
The Florida Aquarium in Tampa Bay, US, has announced a series of projects and initiatives, many of which are to open in 2020, in recognition of its 25th anniversary celebrations.
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+ More news   
 
COMPANY PROFILES
Triotech

Triotech was established in 1999. The company is based in Montreal, Canada and has additional offi [more...]
Holovis

Holovis is a privately owned company established in 2004 by CEO Stuart Hetherington. [more...]
FORREC Ltd

We create guest experiences others don’t, masterplan like no one else can, and give the world’s bi [more...]
Sally Corporation

Our services include: Dark ride design & build; Redevelopment of existing attractions; High-quality [more...]
+ More profiles  
FEATURED SUPPLIER

Triotech reimagines Knott's Bear-y Tales as new 4D dark ride
Triotech, a supplier and designer of interactive and immersive attractions, has announced a new partnership with Knott's Berry Farm [more...]
VIDEO GALLERY

Red Raion - Trailer Peter Pan - Saving Tinkerbell VR
Red Raion is the CGI studio specialized in media based attraction. Find out more...
More videos:
Miko and the Spell of the Stone - Movie Trailer – Red Raion
Experience the experience – Polin Waterparks & Pool Systems
Introducing AnimaChat! – Animalive
+ More videos  

CATALOGUE GALLERY
 

+ More catalogues  
DIRECTORY
+ More directory  
DIARY

 

23-25 Mar 2020

MuseumNext Europe

Edinburgh Festival Hub, Edinburgh,
23-25 Mar 2020

Dubai Entertainment Amusement and Leisure Exhibition (DEAL)

Dubai World Trade Centre, Dubai, United Arab Emirates
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2020

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
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PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS