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Editor's letter
Emotional engagement

By Katie Barnes | Published in Spa Business Handbook 2013 issue 1


Incredible spas resonate with guests at a deep level, filling their senses and engaging their emotions in a way that makes the experience powerful, profound and pleasurable. Yet given that the industry aspires to engage mind body and spirit, too many spas are just plain dreary.

In this year’s Spa Business Handbook, we present our annual trends – newly branded as Spa Foresight™ (see p114) – and suggest spas could make stronger bonds with guests if they were more mindful of the importance of emotional engagement.

There are many ways to engage the senses and prompt an emotional response – some low-tech, some hi-tech – and all are deserving of consideration. If spas are to achieve deeper emotional relationships with guests, they must work with them all – sight, hearing, taste, smell and touch – and also sense of time, hunger and thermoception (heat and cold) and – not forgetting, where appropriate – their sense of humour.

We come at this view from a unique perspective. Leisure Media – the organisation behind the Spa Business Handbook – also publishes Attractions Management magazine in the entertainment industry and we’re aware of many visual, aural, touch, 4D and sensory products with exciting potential for spas. Imagine a room with 360? screens in which guests can choose the setting – a place they long to visit, a sunset beach, a bluebell wood or the mountains in spring; or personalised environments created using augmented reality technology.

In terms of sound, the Motion Waves system (see p232) plays variations of a noise – such as the movement of wind, a playing harp, bird song or bells – at different pitches, tones and volumes according to a person’s movement that’s tracked by sensors.

The combined results can be profound: Charles Spence, an expert in sensory perception, says that if all sensory cues are pulling in the same direction, the overall impact is greater than that of the individual components. Considering the many different possibilities there are to engage the senses, the opportunities for spas to make a difference are endless.
COMPANY PROFILES
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By combining lighting, video, scenic and architectural elements, sound and special effects we tell s [more...]
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A former national ski team racer, ProSlide® CEO Rick Hunter’s goal has been to integrate the smoot [more...]
Alterface

Alterface’s Creative Division team is seasoned in concept and ride development, as well as storyte [more...]
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FEATURED SUPPLIER

Iconic Liverpool attraction opens door to new operators
An opportunity to reimagine one of the UK’s most recognisable towers has been formally opened by Rivington Hark, as St Johns Beacon invites operators and partners to shape its next phase. [more...]
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Editor's letter
Emotional engagement

By Katie Barnes | Published in Spa Business Handbook 2013 issue 1


Incredible spas resonate with guests at a deep level, filling their senses and engaging their emotions in a way that makes the experience powerful, profound and pleasurable. Yet given that the industry aspires to engage mind body and spirit, too many spas are just plain dreary.

In this year’s Spa Business Handbook, we present our annual trends – newly branded as Spa Foresight™ (see p114) – and suggest spas could make stronger bonds with guests if they were more mindful of the importance of emotional engagement.

There are many ways to engage the senses and prompt an emotional response – some low-tech, some hi-tech – and all are deserving of consideration. If spas are to achieve deeper emotional relationships with guests, they must work with them all – sight, hearing, taste, smell and touch – and also sense of time, hunger and thermoception (heat and cold) and – not forgetting, where appropriate – their sense of humour.

We come at this view from a unique perspective. Leisure Media – the organisation behind the Spa Business Handbook – also publishes Attractions Management magazine in the entertainment industry and we’re aware of many visual, aural, touch, 4D and sensory products with exciting potential for spas. Imagine a room with 360? screens in which guests can choose the setting – a place they long to visit, a sunset beach, a bluebell wood or the mountains in spring; or personalised environments created using augmented reality technology.

In terms of sound, the Motion Waves system (see p232) plays variations of a noise – such as the movement of wind, a playing harp, bird song or bells – at different pitches, tones and volumes according to a person’s movement that’s tracked by sensors.

The combined results can be profound: Charles Spence, an expert in sensory perception, says that if all sensory cues are pulling in the same direction, the overall impact is greater than that of the individual components. Considering the many different possibilities there are to engage the senses, the opportunities for spas to make a difference are endless.
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+ More news   
 
COMPANY PROFILES
RMA Ltd

RMA Ltd is a one-stop global company that can design, build and produce from a greenfield site upw [more...]
Painting With Light

By combining lighting, video, scenic and architectural elements, sound and special effects we tell s [more...]
ProSlide Technology, Inc.

A former national ski team racer, ProSlide® CEO Rick Hunter’s goal has been to integrate the smoot [more...]
Alterface

Alterface’s Creative Division team is seasoned in concept and ride development, as well as storyte [more...]
+ More profiles  
FEATURED SUPPLIER

Iconic Liverpool attraction opens door to new operators
An opportunity to reimagine one of the UK’s most recognisable towers has been formally opened by Rivington Hark, as St Johns Beacon invites operators and partners to shape its next phase. [more...]
CATALOGUE GALLERY
+ More catalogues  
DIRECTORY
+ More directory  
DIARY

 

23-26 Aug 2026

Elevate Spa Riviera Maya Edition

The Riviera Maya Edition Kanai, Playa del Carmen, Mexico
29 Sep - 02 Oct 2026

Synergy - The Retreat Show

Pical Resort, Valamar Collection, Porec, Croatia
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2026

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
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