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NEWS
Three fitness operators change contract terms after OFT action
POSTED 08 Mar 2013 . BY Tom Walker
Three clubs have changed their contract terms
Three health club operators have agreed to change their contract terms following an investigation by the Office of Fair Trading (OFT) which deemed some of the practices used by the gym groups as 'unfair'.

Bannatyne Fitness, David Lloyd Leisure and Fitness First have now agreed to change their contract terms to make them more transparent and give their members better cancellation rights.

Among the changes to have been stipulated by the OFT are:

• extended rights for members to cancel their contracts early should their circumstances change in a way that makes attendance at the gym difficult or unaffordable - for example if they lose their jobs or suffer an injury

• a commitment not to describe membership as being of a fixed duration, if the contract automatically continues on a rolling basis after the initial membership period has expired

• greater transparency about key membership features, including initial membership periods and cancellation rights, and for these to be provided upfront as part of the sales process

Cavendish Elithorn, senior director at OFT, said he welcomed the changes but that work still needed to be done within the fitness sector.

"We are continuing our investigation into some other companies in the sector and will provide an update in the coming weeks," he said.

Industry body ukactive welcomed the decision by the company's to comply with the OFT ruling.

David Stalker, CEO of ukactive, said: "We strongly believe in following the rulings drawn up by the OFT and we welcome any official guidance which protects consumers and motivates them to continue to lead an active lifestyle.

"Big fitness operators are increasingly offering a wide variety of flexible membership options to suit individual budgets and training needs, and taking initiatives such as the introduction of member pledges or short contract terms, which place consumers at the heart of their offering."
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NEWS
Three fitness operators change contract terms after OFT action
POSTED 08 Mar 2013 . BY Tom Walker
Three clubs have changed their contract terms
Three health club operators have agreed to change their contract terms following an investigation by the Office of Fair Trading (OFT) which deemed some of the practices used by the gym groups as 'unfair'.

Bannatyne Fitness, David Lloyd Leisure and Fitness First have now agreed to change their contract terms to make them more transparent and give their members better cancellation rights.

Among the changes to have been stipulated by the OFT are:

• extended rights for members to cancel their contracts early should their circumstances change in a way that makes attendance at the gym difficult or unaffordable - for example if they lose their jobs or suffer an injury

• a commitment not to describe membership as being of a fixed duration, if the contract automatically continues on a rolling basis after the initial membership period has expired

• greater transparency about key membership features, including initial membership periods and cancellation rights, and for these to be provided upfront as part of the sales process

Cavendish Elithorn, senior director at OFT, said he welcomed the changes but that work still needed to be done within the fitness sector.

"We are continuing our investigation into some other companies in the sector and will provide an update in the coming weeks," he said.

Industry body ukactive welcomed the decision by the company's to comply with the OFT ruling.

David Stalker, CEO of ukactive, said: "We strongly believe in following the rulings drawn up by the OFT and we welcome any official guidance which protects consumers and motivates them to continue to lead an active lifestyle.

"Big fitness operators are increasingly offering a wide variety of flexible membership options to suit individual budgets and training needs, and taking initiatives such as the introduction of member pledges or short contract terms, which place consumers at the heart of their offering."
RELATED STORIES
MORE NEWS
Butterfly sanctuary to host hot yoga during retreat at Jersey Zoo for Hotel de France
Hotel de France, located on the British Isle of Jersey, has created a wellness retreat package that includes a hot yoga session that will take place in Jersey Zoo’s butterfly sanctuary.
Warner Bros Discovery collaborates on upcoming Pompeii attraction
A new immersive attraction designed to transport visitors into the final hours of ancient Pompeii is preparing to open near the world-famous archaeological site in southern Italy.
Bob Rogers hands BRC to long-serving leadership team
Experience design company, BRC Imagination Arts, has completed a transition that sees founder Bob Rogers pass ownership of the business to four long-serving senior executives, while remaining actively involved with the company.
Rainer Maelzer joins Therme Group as chief entertainment officer
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instantprint

We’re a Yorkshire-based online printer, founded in 2009 by Adam Carnell and James Kinsella. [more...]
iPlayCO

iPlayCo was established in 1999. [more...]
Alterface

Alterface’s Creative Division team is seasoned in concept and ride development, as well as storyte [more...]
Painting With Light

By combining lighting, video, scenic and architectural elements, sound and special effects we tell s [more...]
+ More profiles  
FEATURED SUPPLIER

Iconic Liverpool attraction opens door to new operators
An opportunity to reimagine one of the UK’s most recognisable towers has been formally opened by Rivington Hark, as St Johns Beacon invites operators and partners to shape its next phase. [more...]
CATALOGUE GALLERY
+ More catalogues  
DIRECTORY
+ More directory  
DIARY

 

23-26 Aug 2026

Elevate Spa Riviera Maya Edition

The Riviera Maya Edition Kanai, Playa del Carmen, Mexico
29 Sep - 02 Oct 2026

Synergy - The Retreat Show

Pical Resort, Valamar Collection, Porec, Croatia
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ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2026

ABOUT LEISURE MEDIA
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