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Guests put super fast Wi-Fi at the top of their hotel wish list
POSTED 08 Dec 2014 . BY Ashley Harrison
With more business and travel bookings being conducted on hand-held devices, travellers put speedy Wi-Fi at the top of the list Credit: Shutterstock: Monkey Business Images
Fast and free, unlimited Wi-Fi tops the wish lists of travellers and ranks higher than getting a good night’s sleep, according to new research.

Commissioned by Amba Hotels, which has just opened its flagship property in London’s Charing Cross, the research found that 67 per cent of those questioned would rate super-fast, free connection as the most influential factor when choosing a hotel, with location rated second most important by 65 per cent. More than half (58 per cent) cited the need for a restful night’s sleep as high on their list, while only 40 per cent felt friendly, knowledgeable staff were an important factor when rating a hotel.

The research, carried out by Censuswide, questioned more than 1,000 UK residents aged between 18-60 who stay in hotels at least twice a year. It asked what they looked for in a hotel, as well what they found irritating or what would ruin their trip.

On the back of the results, the Charing Cross hotel has installed smart tvs, check-in kiosks, tablets in every room and the latest super-fast Wi-Fi connection. “We installed the iPads to enable guests to surf the net, order room service, learn more about the hotel or simply discover more about London,” said a hotel spokesperson.

Amba’s research found that over half (54 per cent) relied on Wi-Fi connection to check directions and work emails and 43 per cent for travel tips.

The growing influence of technology on consumer habits backs up the findings of IMRG Capgemini’s Quarterly Benchmarking Report published on 1 December, showing that online sales made via smartphone or tablet between August and October were up 10 per cent on last year. These figures are supported by recent ABTA research showing 18 per cent of online bookers now do so by tablet - compared to 10 per cent in 2013 - and 13 per cent by smartphone.
MORE NEWS
London Museum reveals 2026 opening date for new Smithfield home
The London Museum’s new site will open in Smithfield, East London, on 28 November 2026.
Toverland unveils €98m expansion plan as park prepares to launch resort development
The Toverland theme park in the Netherlands has announced a €98m expansion programme that will add a resort, new attractions and staff facilities as it pursues plans to become a multi- day destination.
Butterfly sanctuary to host hot yoga during retreat at Jersey Zoo for Hotel de France
Hotel de France, located on the British Isle of Jersey, has created a wellness retreat package that includes a hot yoga session that will take place in Jersey Zoo’s butterfly sanctuary.
Warner Bros Discovery collaborates on upcoming Pompeii attraction
A new immersive attraction designed to transport visitors into the final hours of ancient Pompeii is preparing to open near the world-famous archaeological site in southern Italy.
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FEATURED SUPPLIER

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NEWS
Guests put super fast Wi-Fi at the top of their hotel wish list
POSTED 08 Dec 2014 . BY Ashley Harrison
With more business and travel bookings being conducted on hand-held devices, travellers put speedy Wi-Fi at the top of the list Credit: Shutterstock: Monkey Business Images
Fast and free, unlimited Wi-Fi tops the wish lists of travellers and ranks higher than getting a good night’s sleep, according to new research.

Commissioned by Amba Hotels, which has just opened its flagship property in London’s Charing Cross, the research found that 67 per cent of those questioned would rate super-fast, free connection as the most influential factor when choosing a hotel, with location rated second most important by 65 per cent. More than half (58 per cent) cited the need for a restful night’s sleep as high on their list, while only 40 per cent felt friendly, knowledgeable staff were an important factor when rating a hotel.

The research, carried out by Censuswide, questioned more than 1,000 UK residents aged between 18-60 who stay in hotels at least twice a year. It asked what they looked for in a hotel, as well what they found irritating or what would ruin their trip.

On the back of the results, the Charing Cross hotel has installed smart tvs, check-in kiosks, tablets in every room and the latest super-fast Wi-Fi connection. “We installed the iPads to enable guests to surf the net, order room service, learn more about the hotel or simply discover more about London,” said a hotel spokesperson.

Amba’s research found that over half (54 per cent) relied on Wi-Fi connection to check directions and work emails and 43 per cent for travel tips.

The growing influence of technology on consumer habits backs up the findings of IMRG Capgemini’s Quarterly Benchmarking Report published on 1 December, showing that online sales made via smartphone or tablet between August and October were up 10 per cent on last year. These figures are supported by recent ABTA research showing 18 per cent of online bookers now do so by tablet - compared to 10 per cent in 2013 - and 13 per cent by smartphone.
MORE NEWS
London Museum reveals 2026 opening date for new Smithfield home
The London Museum’s new site will open in Smithfield, East London, on 28 November 2026.
Toverland unveils €98m expansion plan as park prepares to launch resort development
The Toverland theme park in the Netherlands has announced a €98m expansion programme that will add a resort, new attractions and staff facilities as it pursues plans to become a multi- day destination.
Butterfly sanctuary to host hot yoga during retreat at Jersey Zoo for Hotel de France
Hotel de France, located on the British Isle of Jersey, has created a wellness retreat package that includes a hot yoga session that will take place in Jersey Zoo’s butterfly sanctuary.
Warner Bros Discovery collaborates on upcoming Pompeii attraction
A new immersive attraction designed to transport visitors into the final hours of ancient Pompeii is preparing to open near the world-famous archaeological site in southern Italy.
Bob Rogers hands BRC to long-serving leadership team
Experience design company, BRC Imagination Arts, has completed a transition that sees founder Bob Rogers pass ownership of the business to four long-serving senior executives, while remaining actively involved with the company.
Rainer Maelzer joins Therme Group as chief entertainment officer
Rainer Maelzer, an experiential entertainment innovator, has been appointed chief entertainment officer by Therme Group.
+ More news   
 
COMPANY PROFILES
iPlayCO

iPlayCo was established in 1999. [more...]
Sally Corporation

Our services include: Dark ride design & build; Redevelopment of existing attractions; High-quality [more...]
Painting With Light

By combining lighting, video, scenic and architectural elements, sound and special effects we tell s [more...]
Polin Waterparks

Polin was founded in Istanbul in 1976. Polin has since grown into a leading company in the waterpa [more...]
+ More profiles  
FEATURED SUPPLIER

Iconic Liverpool attraction opens door to new operators
An opportunity to reimagine one of the UK’s most recognisable towers has been formally opened by Rivington Hark, as St Johns Beacon invites operators and partners to shape its next phase. [more...]
CATALOGUE GALLERY
+ More catalogues  
DIRECTORY
+ More directory  
DIARY

 

23-26 Aug 2026

Elevate Spa Riviera Maya Edition

The Riviera Maya Edition Kanai, Playa del Carmen, Mexico
29 Sep - 02 Oct 2026

Synergy - The Retreat Show

Pical Resort, Valamar Collection, Porec, Croatia
+ More diary  
 


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