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Editor's letter
Learning to listen

The time of ‘build it and they will come’ is over - successful operators are really listening to their audiences, even when it’s tough to hear


I recently visited the newly-opened Young V&A – a radical reimagining of the V&A’s Museum of Childhood in East London. It was a real joy to watch children experiencing this space – gliding into the light-filled atrium on their scooters, crawling around happily in the sensory spaces and dancing and performing on the bright red stage built for that purpose.

It feels like the perfect museum for its audience and that’s no accident. The V&A (page 54) didn’t try to guess what young people might want from the new museum, instead it initiated a serious, wide-ranging process of consultation – engaging with more than 22,000 children, parents, carers and educators over a period of several years.

Local schoolchildren worked closely with the architects in a series of structured co-design workshops that informed the building’s design. Kids are not patronised here and no-one is making assumptions about what they’re interested in. For the exhibits, the team drew not just from V&A’s National Childhood Collection, as was previously the case, but also from the V&A’s huge collection of 2.8 million pieces. Paintings by David Hockney and Hokusai are displayed alongside vintage fashion, interactive toys and games and thought-provoking displays about climate change and sustainability.

It’s clear from having experienced the museum that to deeply engage children and families, the V&A had to be prepared to be challenged and to let go of controlling all the outcomes.

Another project featured in this issue is the long-awaited International Museum of African American History – a further example of a project that was born out of serious collaboration (page 42).

Originally planned as a museum about slavery, it became clear though public consultation that this wouldn’t be enough – people wanted a place that told the whole story of the African American journey, not just part of it.

President, Dr Tonya Matthews, admits that the decades-long consultations with locals and community groups were, at times, extremely challenging. Difficult conversations were had; there were strong emotions, disagreements, and some serious tensions, but it was all absolutely necessary and ultimately positive.

The lesson from both these projects is that listening skilfully to the people you’re aspiring to serve won’t always be easy, but it will always be worth it.

Magali Robathan, editor [email protected]

Read more from this issue of Attractions Management magazine

View contents of Attractions Management 2023 issue 3
  • Editor's letter: Learning to listen
    Young people were involved in every stage of planning for the new Young V&A. Is this the start of a real shift in the way children’s museums are planned?
  • People: Karin Hindsbo
    The head of Scandinavia’s largest museum is set to take over as Tate Modern’s new director. She shares her plans
  • People: Sean Decatur
    It’s a big year for the American Museum of Natural History, as its new president takes over and it launches a major new centre
  • People: Håkon Lund
    As Norway’s largest theme park embraces solar energy, Lund Gruppen’s owner tells us why the industry needs to be at the forefront of change
  • Interview: Andreas Andersen
    As Gothenburg’s Liseberg theme park celebrates its 100th anniversary, its CEO talks celebrations, challenges and COVID-19 with Magali Robathan
  • Museums: And still we rise
    Charleston’s long-awaited International African American Museum opens, reclaiming one of the US’s most painful and sacred spaces. IAAM president Dr Tonya Matthews speaks to Attractions Management about the long road to opening
  • Aquaria: A fresh start
    The team behind New Orleans’ Audubon Aquarium and Insectarium used the COVID-19 pandemic to rethink their offer. We check out the result, which brings both institutions under the same roof for the first time
  • Museums: Power of youth
    Investing in creative confidence in our young has never been as important as it is now, argues Young V&A director Helen Charman
  • Science centres: Axel Hüttinger
    From the creation of a new science centre in Angola to an indoor/outdoor children’s gallery in Barcelona, Huttinger Interactive Exhibitions is keeping busy
  • Research: Mixed blessings
    Attractions have been helping revitalise shopping centres for many years, but how is this market changing?
  • Awards: Good lookers
    Some of the world’s most beautiful and innovative new museums have been celebrated by Architizer’s A+ Awards. We take a look at the winners
  • Sponsored: Red Raion
    Red Raion has emerged as an industry leader in the realm of digital attractions, captivating audiences worldwide with its CGI movie experiences.
COMPANY PROFILES
Taylor Made Designs

Founded in 1993, Taylor Made Designs supply corporate clothing and brand-enhancing merchandise to [more...]
IAAPA EMEA

IAAPA Expo Europe was established in 2006 and has grown to the largest international conference and [more...]
Polin Waterparks

Polin was founded in Istanbul in 1976. Polin has since grown into a leading company in the waterpa [more...]
ProSlide Technology, Inc.

A former national ski team racer, ProSlide® CEO Rick Hunter’s goal has been to integrate the smoot [more...]
+ More profiles  
FEATURED SUPPLIER

Iconic Liverpool attraction opens door to new operators
An opportunity to reimagine one of the UK’s most recognisable towers has been formally opened by Rivington Hark, as St Johns Beacon invites operators and partners to shape its next phase. [more...]
CATALOGUE GALLERY
 

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09-11 Jun 2026

World Sauna Forum 2026

Savutuvan Apaja, Haapaniemi, Finland
23-26 Aug 2026

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The Riviera Maya Edition Kanai, Playa del Carmen, Mexico
+ More diary  
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Editor's letter
Learning to listen

The time of ‘build it and they will come’ is over - successful operators are really listening to their audiences, even when it’s tough to hear


I recently visited the newly-opened Young V&A – a radical reimagining of the V&A’s Museum of Childhood in East London. It was a real joy to watch children experiencing this space – gliding into the light-filled atrium on their scooters, crawling around happily in the sensory spaces and dancing and performing on the bright red stage built for that purpose.

It feels like the perfect museum for its audience and that’s no accident. The V&A (page 54) didn’t try to guess what young people might want from the new museum, instead it initiated a serious, wide-ranging process of consultation – engaging with more than 22,000 children, parents, carers and educators over a period of several years.

Local schoolchildren worked closely with the architects in a series of structured co-design workshops that informed the building’s design. Kids are not patronised here and no-one is making assumptions about what they’re interested in. For the exhibits, the team drew not just from V&A’s National Childhood Collection, as was previously the case, but also from the V&A’s huge collection of 2.8 million pieces. Paintings by David Hockney and Hokusai are displayed alongside vintage fashion, interactive toys and games and thought-provoking displays about climate change and sustainability.

It’s clear from having experienced the museum that to deeply engage children and families, the V&A had to be prepared to be challenged and to let go of controlling all the outcomes.

Another project featured in this issue is the long-awaited International Museum of African American History – a further example of a project that was born out of serious collaboration (page 42).

Originally planned as a museum about slavery, it became clear though public consultation that this wouldn’t be enough – people wanted a place that told the whole story of the African American journey, not just part of it.

President, Dr Tonya Matthews, admits that the decades-long consultations with locals and community groups were, at times, extremely challenging. Difficult conversations were had; there were strong emotions, disagreements, and some serious tensions, but it was all absolutely necessary and ultimately positive.

The lesson from both these projects is that listening skilfully to the people you’re aspiring to serve won’t always be easy, but it will always be worth it.

Magali Robathan, editor [email protected]

Read more from this issue of Attractions Management magazine

View contents of Attractions Management 2023 issue 3
  • Editor's letter: Learning to listen
    Young people were involved in every stage of planning for the new Young V&A. Is this the start of a real shift in the way children’s museums are planned?
  • People: Karin Hindsbo
    The head of Scandinavia’s largest museum is set to take over as Tate Modern’s new director. She shares her plans
  • People: Sean Decatur
    It’s a big year for the American Museum of Natural History, as its new president takes over and it launches a major new centre
  • People: Håkon Lund
    As Norway’s largest theme park embraces solar energy, Lund Gruppen’s owner tells us why the industry needs to be at the forefront of change
  • Interview: Andreas Andersen
    As Gothenburg’s Liseberg theme park celebrates its 100th anniversary, its CEO talks celebrations, challenges and COVID-19 with Magali Robathan
  • Museums: And still we rise
    Charleston’s long-awaited International African American Museum opens, reclaiming one of the US’s most painful and sacred spaces. IAAM president Dr Tonya Matthews speaks to Attractions Management about the long road to opening
  • Aquaria: A fresh start
    The team behind New Orleans’ Audubon Aquarium and Insectarium used the COVID-19 pandemic to rethink their offer. We check out the result, which brings both institutions under the same roof for the first time
  • Museums: Power of youth
    Investing in creative confidence in our young has never been as important as it is now, argues Young V&A director Helen Charman
  • Science centres: Axel Hüttinger
    From the creation of a new science centre in Angola to an indoor/outdoor children’s gallery in Barcelona, Huttinger Interactive Exhibitions is keeping busy
  • Research: Mixed blessings
    Attractions have been helping revitalise shopping centres for many years, but how is this market changing?
  • Awards: Good lookers
    Some of the world’s most beautiful and innovative new museums have been celebrated by Architizer’s A+ Awards. We take a look at the winners
  • Sponsored: Red Raion
    Red Raion has emerged as an industry leader in the realm of digital attractions, captivating audiences worldwide with its CGI movie experiences.
LATEST NEWS
Butterfly sanctuary to host hot yoga during retreat at Jersey Zoo for Hotel de France
Hotel de France, located on the British Isle of Jersey, has created a wellness retreat package that includes a hot yoga session that will take place in Jersey Zoo’s butterfly sanctuary.
Warner Bros Discovery collaborates on upcoming Pompeii attraction
A new immersive attraction designed to transport visitors into the final hours of ancient Pompeii is preparing to open near the world-famous archaeological site in southern Italy.
Bob Rogers hands BRC to long-serving leadership team
Experience design company, BRC Imagination Arts, has completed a transition that sees founder Bob Rogers pass ownership of the business to four long-serving senior executives, while remaining actively involved with the company.
Rainer Maelzer joins Therme Group as chief entertainment officer
Rainer Maelzer, an experiential entertainment innovator, has been appointed chief entertainment officer by Therme Group.
Movie Park Germany reveals new Paramount attraction as part of its 30th anniversary celebrations
Movie Park Germany has opened a new Paramount Pictures-themed attraction as part of its 30th anniversary celebrations, using immersive storytelling and adaptive reuse to reinforce the park’s longstanding “Hollywood in Germany” positioning.
Therme Manchester reveals 90:90 strategy – 90 per cent of the UK population within a 90-minute drive of a Therme
Therme Manchester’s 28-acre development, which will include interconnected glass pavilions that measure 65,000sq m, will be the largest bathing and wellbeing attraction in the world once complete, according to prof David Russell, CEO of Therme UK. 
Efteling expands family offer with new Hooghmoed drop tower
Efteling has opened Hooghmoed, a new family drop tower designed to broaden the appeal of its recently launched Sirene Island themed area and introduce younger visitors to thrill attractions.
Universal and Puy du Fou projects point to rise of Oxford–Cambridge corridor
A proposed Puy du Fou development near Bicester and Universal Destinations and Experiences’ planned resort in Bedford are emerging as part of a wider transformation of the Oxford– Cambridge Growth Corridor into a major centre for UK leisure and tourism inv
Shedd Aquarium upgrades its visitor experience with new Immersion Theater
Shedd Aquarium has opened the Immersion Theater developed in partnership with SimEx- Iwerks, as part of a wider strategy to enhance the guest experience and create additional revenue opportunities.
UK government cuts VAT on attractions to boost summer visitor economy
The UK government has announced a temporary reduction in VAT on visitor attractions and children’s meals as part of a summer cost-of-living support package designed to stimulate the visitor economy and encourage family days out.
Joy as a radical act: Yinka Ilori launches solo exhibition celebrating the rebellious power of spreading happiness
As designer Yinka Ilori prepares for his first solo gallery show in London, he speaks exclusively to CLADmag about his mission to spread joy, the power of play, and his bold approach to using colour (including the colours you won’t see in his work).
Government of Thailand reveals it is courting major theme park operators
The government of Thailand is exploring plans for a THB300bn (£6.3bn, US$8.3bn) entertainment complex in the country’s Eastern Economic Corridor (EEC), with officials proposing a large-scale theme park and sports destination as part of a broader tourism and economic development strategy.
+ More news   
 
COMPANY PROFILES
Taylor Made Designs

Founded in 1993, Taylor Made Designs supply corporate clothing and brand-enhancing merchandise to [more...]
IAAPA EMEA

IAAPA Expo Europe was established in 2006 and has grown to the largest international conference and [more...]
Polin Waterparks

Polin was founded in Istanbul in 1976. Polin has since grown into a leading company in the waterpa [more...]
ProSlide Technology, Inc.

A former national ski team racer, ProSlide® CEO Rick Hunter’s goal has been to integrate the smoot [more...]
+ More profiles  
FEATURED SUPPLIER

Iconic Liverpool attraction opens door to new operators
An opportunity to reimagine one of the UK’s most recognisable towers has been formally opened by Rivington Hark, as St Johns Beacon invites operators and partners to shape its next phase. [more...]
CATALOGUE GALLERY
+ More catalogues  
DIRECTORY
+ More directory  
DIARY

 

09-11 Jun 2026

World Sauna Forum 2026

Savutuvan Apaja, Haapaniemi, Finland
23-26 Aug 2026

Elevate Spa Riviera Maya Edition

The Riviera Maya Edition Kanai, Playa del Carmen, Mexico
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2026

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
ATTRACTIONS MANAGEMENT NEWS
ATTRACTIONS HANDBOOK
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