Merlin’s London Dungeon teamed up with social
agency Rocket to help young adults improve their
sexual health in a highly innovative campaign.
Merlin’s Hannah Ferguson tells us more
With its edgy brand, the London Dungeon appeals to young people / Photo: Merlin Entertainments
Victorian-era England was known for its high prevalence of sexually transmitted infections, with syphilis and gonorrhoea causing serious health problems across all social classes. Fast forward to 2021 where most chlamydia and gonorrhoea diagnoses were in people aged 15 to 24 years, with a 13 per cent decline in testing and a 3 per cent increase in diagnosis.
As Merlin’s London Dungeon attraction is based on the darker side of the city’s history, has an edgy brand and is highly popular with young adults, its marketing team saw a unique opportunity to get the message out about the need to test for STIs, and teamed up with youth marketing agency Rocket.
Partnering with sexual health charity Brook, the team developed a social media strategy spanning across Facebook, Instagram, Twitter and – most successfully – TikTok, with the launch of the London Dungeon brand-first owned TikTok channel. The London Dungeon also used their actors to create educational skits within the attraction, and provided information and resources at the Dungeon’s Tavern, which was temporarily renamed The Cock and Beaver.
Here Hannah Ferguson talks us through the campaign, and why it was so effective.
What was the aim of this campaign? We wanted to break the stigma around talking about sexual health, especially among young adults who are our core demographic.
The London Dungeon is based on dark history, and Victorian era England was well known for its high prevalence of STIs, particularly syphilis and gonorrhoea. We didn’t want history to repeat itself, as both are on the rise again in London, so we decided it was an issue we could support in the 21st century with our Screaming for Screening campaign.
Why did the London Dungeon choose Rocket and Brook as partners to get this message out to young people? Rocket helped us launch our TikTok account in May 2021 and its team just get our brand and tone of voice. The agency has its finger on the pulse when it comes to TikTok and other social trends and instinctively knows how to make brilliant content that fits the platform. Our partnership with Rocket and Brook has been hugely successful and this particular campaign has been recognised with several awards.
The charity Brook is the only one to offer both clinical sexual health services – as well as those for education and wellbeing - for young people and its team are comfortable talking about sexual health day in, day out. Brook was open to our ideas and could see the benefits of getting involved in a partnership that would help them talk to people outside their regular audience.
And why did the London Dungeon decide to do this? The campaign dealt with an issue that has context and alliance with the historical element of our attraction. Although STIs affect all ages, they mainly impact young adults between 15 to 24 years, which is the age of many of our guests. When we first launched the campaign back in 2021 (it’s had further bursts since then) our seasonal show was around Victorian surgery and had a health focus. We used our well-known characters, such as the Plague Doctor, to bring the topic to life. Our brand tone of voice and edgy approach means we can talk to young people on their level and tackle the language barrier head on.
What were the results? We had a dedicated area within the London Dungeon ‘tavern’, which we renamed ‘The Cock & Beaver’, where we provided resources for guests and had staff on hand to answer questions about the campaign. We found that young people were really open to asking questions and took an interest in the resources we had available. Meanwhile, our TikTok campaign got lots of traction and we were delighted the conversation was flowing.
Can you highlight any particularly successful elements of this campaign? TikTok was a new social channel for London Dungeon and being on it felt innovative and exciting. It’s been a huge growth channel that we use predominantly for awareness and engagement with our audience. We’ve really enjoyed following trends and making TikToks, as opposed to just creating adverts; it brings the brand to life in a new way. We especially loved the skits we created with our Victorian sex doctor, where we pushed the boundaries in an educational but fun way. We were also able to remain inclusive by using the terms ‘Villagers with Vaginas’ and ‘Peasants with Penises’ – not being too gender specific was our goal and it really worked.
What are the implications of the success of this campaign for the attractions sector? Hopefully we can inspire other attractions to take up their own causes. It’s also been a great business case for us internally to showcase the benefits of branching out and engaging with a new audience, even if it feels scary and out of our comfort zone.
Does the London Dungeon have any plans for similar campaigns in the future? Yes. We’re entering the third year of our partnership with Brook, so will continue to make great content – but we’re always on the lookout for new partners, as the landscape is ever-changing and we want to stay relevant.
Photo: Hannah Ferguson
"We especially loved the
skits we created with our
Victorian sex doctor using
the terms Villagers with
Vaginas and Peasants with
Penises – not being too
gender specific was our
goal and it really worked" – Hannah Ferguson, head of marketing at Merlin Entertainments
Read more from this issue of Attractions Management magazine
View contents of Attractions Management 2023 issue 1
Editor's letter: The power of stories
We think we understand the value of storytelling, but do we really? It’s important to be clear on what it contributes to our industry, says Magali Robathan
People: Simon Daniels
The director of the Handel & Hendrix in London attraction on the £3m revamp aiming to bring visitors closer to the musicians
People: Jacqueline Stewart
The president of the Academy Museum of Motion Pictures on honouring the stars of Black cinema
Interview: Tom Lochtefeld
The ‘father of artificial surf parks’ changed the industry with his pioneering sheet waves. Now he’s back to shake things up again with new deep water wave technology
Talking point: Storytime
How can we use the power of story to connect to guests and create better attractions? We ask the experts
Interview: Brian Zimmerman
The world’s fifth biggest zoo closed its doors in September 2022. We go behind the scenes of the Bristol Zoological Society to find out what happens next
Sponsored: No matter the venue aquatic play delivers
Aquatic play helps keep kids happy,
resulting in higher spend from families.
WhiteWater’s Cassidy Newman shares some
of the attractions using aquatic play to
bring in more visitors and increase spend
Science centre: Eureka!
How the new science centre consulted with young people and industry to bring a quirky sense of fun to STEAM
Museums: New museums
From a Bangalore photography and art museum to the Grand Egyptian Museum in Cairo, we review some exciting openings for 2023
Marketing: Screaming for screening
With its edgy brand and young visitor base, Merlin’s London Dungeon was a natural choice for an innovative marketing campaign aiming to take the stigma out of STI testing
Research: On the right track
After a rollercoaster ride, US theme parks are bouncing back, with opportunities for growth driven by gaming IPs, says Mintel
Visitor centre: Fish tale
A floating visitor attraction in Norway has been designed to promote fish farming, as Magali Robathan discovered
An opportunity to reimagine one of the UK’s most recognisable towers has been formally
opened by Rivington Hark, as St Johns Beacon invites operators and partners to shape its
next phase. [more...]
Merlin’s London Dungeon teamed up with social
agency Rocket to help young adults improve their
sexual health in a highly innovative campaign.
Merlin’s Hannah Ferguson tells us more
With its edgy brand, the London Dungeon appeals to young people / Photo: Merlin Entertainments
Victorian-era England was known for its high prevalence of sexually transmitted infections, with syphilis and gonorrhoea causing serious health problems across all social classes. Fast forward to 2021 where most chlamydia and gonorrhoea diagnoses were in people aged 15 to 24 years, with a 13 per cent decline in testing and a 3 per cent increase in diagnosis.
As Merlin’s London Dungeon attraction is based on the darker side of the city’s history, has an edgy brand and is highly popular with young adults, its marketing team saw a unique opportunity to get the message out about the need to test for STIs, and teamed up with youth marketing agency Rocket.
Partnering with sexual health charity Brook, the team developed a social media strategy spanning across Facebook, Instagram, Twitter and – most successfully – TikTok, with the launch of the London Dungeon brand-first owned TikTok channel. The London Dungeon also used their actors to create educational skits within the attraction, and provided information and resources at the Dungeon’s Tavern, which was temporarily renamed The Cock and Beaver.
Here Hannah Ferguson talks us through the campaign, and why it was so effective.
What was the aim of this campaign? We wanted to break the stigma around talking about sexual health, especially among young adults who are our core demographic.
The London Dungeon is based on dark history, and Victorian era England was well known for its high prevalence of STIs, particularly syphilis and gonorrhoea. We didn’t want history to repeat itself, as both are on the rise again in London, so we decided it was an issue we could support in the 21st century with our Screaming for Screening campaign.
Why did the London Dungeon choose Rocket and Brook as partners to get this message out to young people? Rocket helped us launch our TikTok account in May 2021 and its team just get our brand and tone of voice. The agency has its finger on the pulse when it comes to TikTok and other social trends and instinctively knows how to make brilliant content that fits the platform. Our partnership with Rocket and Brook has been hugely successful and this particular campaign has been recognised with several awards.
The charity Brook is the only one to offer both clinical sexual health services – as well as those for education and wellbeing - for young people and its team are comfortable talking about sexual health day in, day out. Brook was open to our ideas and could see the benefits of getting involved in a partnership that would help them talk to people outside their regular audience.
And why did the London Dungeon decide to do this? The campaign dealt with an issue that has context and alliance with the historical element of our attraction. Although STIs affect all ages, they mainly impact young adults between 15 to 24 years, which is the age of many of our guests. When we first launched the campaign back in 2021 (it’s had further bursts since then) our seasonal show was around Victorian surgery and had a health focus. We used our well-known characters, such as the Plague Doctor, to bring the topic to life. Our brand tone of voice and edgy approach means we can talk to young people on their level and tackle the language barrier head on.
What were the results? We had a dedicated area within the London Dungeon ‘tavern’, which we renamed ‘The Cock & Beaver’, where we provided resources for guests and had staff on hand to answer questions about the campaign. We found that young people were really open to asking questions and took an interest in the resources we had available. Meanwhile, our TikTok campaign got lots of traction and we were delighted the conversation was flowing.
Can you highlight any particularly successful elements of this campaign? TikTok was a new social channel for London Dungeon and being on it felt innovative and exciting. It’s been a huge growth channel that we use predominantly for awareness and engagement with our audience. We’ve really enjoyed following trends and making TikToks, as opposed to just creating adverts; it brings the brand to life in a new way. We especially loved the skits we created with our Victorian sex doctor, where we pushed the boundaries in an educational but fun way. We were also able to remain inclusive by using the terms ‘Villagers with Vaginas’ and ‘Peasants with Penises’ – not being too gender specific was our goal and it really worked.
What are the implications of the success of this campaign for the attractions sector? Hopefully we can inspire other attractions to take up their own causes. It’s also been a great business case for us internally to showcase the benefits of branching out and engaging with a new audience, even if it feels scary and out of our comfort zone.
Does the London Dungeon have any plans for similar campaigns in the future? Yes. We’re entering the third year of our partnership with Brook, so will continue to make great content – but we’re always on the lookout for new partners, as the landscape is ever-changing and we want to stay relevant.
Photo: Hannah Ferguson
"We especially loved the
skits we created with our
Victorian sex doctor using
the terms Villagers with
Vaginas and Peasants with
Penises – not being too
gender specific was our
goal and it really worked" – Hannah Ferguson, head of marketing at Merlin Entertainments
Read more from this issue of Attractions Management magazine
View contents of Attractions Management 2023 issue 1
Editor's letter: The power of stories
We think we understand the value of storytelling, but do we really? It’s important to be clear on what it contributes to our industry, says Magali Robathan
People: Simon Daniels
The director of the Handel & Hendrix in London attraction on the £3m revamp aiming to bring visitors closer to the musicians
People: Jacqueline Stewart
The president of the Academy Museum of Motion Pictures on honouring the stars of Black cinema
Interview: Tom Lochtefeld
The ‘father of artificial surf parks’ changed the industry with his pioneering sheet waves. Now he’s back to shake things up again with new deep water wave technology
Talking point: Storytime
How can we use the power of story to connect to guests and create better attractions? We ask the experts
Interview: Brian Zimmerman
The world’s fifth biggest zoo closed its doors in September 2022. We go behind the scenes of the Bristol Zoological Society to find out what happens next
Sponsored: No matter the venue aquatic play delivers
Aquatic play helps keep kids happy,
resulting in higher spend from families.
WhiteWater’s Cassidy Newman shares some
of the attractions using aquatic play to
bring in more visitors and increase spend
Science centre: Eureka!
How the new science centre consulted with young people and industry to bring a quirky sense of fun to STEAM
Museums: New museums
From a Bangalore photography and art museum to the Grand Egyptian Museum in Cairo, we review some exciting openings for 2023
Marketing: Screaming for screening
With its edgy brand and young visitor base, Merlin’s London Dungeon was a natural choice for an innovative marketing campaign aiming to take the stigma out of STI testing
Research: On the right track
After a rollercoaster ride, US theme parks are bouncing back, with opportunities for growth driven by gaming IPs, says Mintel
Visitor centre: Fish tale
A floating visitor attraction in Norway has been designed to promote fish farming, as Magali Robathan discovered
Hotel de France, located on the British Isle of Jersey, has created a wellness retreat package
that includes a hot yoga session that will take place in Jersey Zoo’s butterfly sanctuary.
A new immersive attraction designed to transport visitors into the final hours of ancient Pompeii
is preparing to open near the world-famous archaeological site in southern Italy.
Experience design company, BRC Imagination Arts, has completed a transition that sees founder
Bob Rogers pass ownership of the business to four long-serving senior executives, while
remaining actively involved with the company.
Movie Park Germany has opened a new Paramount Pictures-themed attraction as part of its 30th
anniversary celebrations, using immersive storytelling and adaptive reuse to reinforce the park’s
longstanding “Hollywood in Germany” positioning.
Therme Manchester’s 28-acre development, which will include interconnected glass pavilions
that measure 65,000sq m, will be the largest bathing and wellbeing attraction in the world once
complete, according to prof David Russell, CEO of Therme UK.
Efteling has opened Hooghmoed, a new family drop tower designed to broaden the appeal of its
recently launched Sirene Island themed area and introduce younger visitors to thrill attractions.
A proposed Puy du Fou development near Bicester and Universal Destinations and Experiences’
planned resort in Bedford are emerging as part of a wider transformation of the Oxford–
Cambridge Growth Corridor into a major centre for UK leisure and tourism inv
Shedd Aquarium has opened the Immersion Theater developed in partnership with SimEx-
Iwerks, as part of a wider strategy to enhance the guest experience and create additional
revenue opportunities.
The UK government has announced a temporary reduction in VAT on visitor attractions and
children’s meals as part of a summer cost-of-living support package designed to stimulate the
visitor economy and encourage family days out.
As designer Yinka Ilori prepares for his first solo gallery show in London, he speaks exclusively
to CLADmag about his mission to spread joy, the power of play, and his bold approach to using
colour (including the colours you won’t see in his work).
The government of Thailand is exploring plans for a THB300bn (£6.3bn, US$8.3bn)
entertainment complex in the country’s Eastern Economic Corridor (EEC), with officials
proposing a large-scale theme park and sports destination as part of a broader tourism and
economic development strategy.
+ More news
COMPANY PROFILES
DJW David & Lynn Willrich started the Company
over thirty years ago, from the Audio Visual
Department [more...]
IDEATTACK IDEATTACK is a full-service planning and
design company with headquarters in
Los Angeles. [more...]
instantprint We’re a Yorkshire-based online printer, founded
in 2009 by Adam Carnell and James Kinsella. [more...]
An opportunity to reimagine one of the UK’s most recognisable towers has been formally
opened by Rivington Hark, as St Johns Beacon invites operators and partners to shape its
next phase. [more...]
