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Westminster Abbey partners with Avius to improve overall customer experience
10 Jul 2019 . BY Lauren Heath-Jones
Westminster Abbey previously collected visitor feedback from on-site paper surveys and Trip Advisor reviews
London's Westminster Abbey, a UNESCO World Heritage Site, has announced a new partnership with Avius, a provider of survey and customer experience software, to capture and measure customer satisfaction.

The Abbey has previously collected visitor feedback from on-site paper surveys and regularly monitors Trip Advisor reviews, however the new partnership will see the implementation of survey kiosks - located in the Abbey precincts, outside the Chapter House and the Cellarium Cafe - which will enable the collection of in-the-moment feedback.

Using the kiosks, visitors will be able to leave satisfaction scores and offer suggestions for future improvements, as well as rate their visit, while real-time reports and survey alerts will highlight any issues, allowing staff to resolve issues instantly and respond to customer complaints and queries whilst the visitors are still on site.

The data collected will be used by the Abbey to gather insights for use in marketing campaigns, as well as to ensure that visitors fully enjoy their experience at the iconic London landmark.

William Gunaratne, MD at Avius, said: "We’re very excited to partner with Westminster Abbey. In-the-moment visitor feedback will give them high volumes of data to measure overall customer experience and real-time actionable insights to detect and resolve operational issues. It’s great to see how much they care about their visitor experience."

Neil Holding, marketing manager at Westminster Abbey, said: "Westminster Abbey was founded in the tenth century by Benedictine monks, and to this day, we retain the Benedictine tradition of welcome and hospitality. We hope that the Avius survey kiosks will help us continue this tradition and ensure that visitors to the Abbey have the best possible experience."
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Jobs . News . Products . Magazine
PRODUCT NEWS
Westminster Abbey partners with Avius to improve overall customer experience
10 Jul 2019 . BY Lauren Heath-Jones
Westminster Abbey previously collected visitor feedback from on-site paper surveys and Trip Advisor reviews
London's Westminster Abbey, a UNESCO World Heritage Site, has announced a new partnership with Avius, a provider of survey and customer experience software, to capture and measure customer satisfaction.

The Abbey has previously collected visitor feedback from on-site paper surveys and regularly monitors Trip Advisor reviews, however the new partnership will see the implementation of survey kiosks - located in the Abbey precincts, outside the Chapter House and the Cellarium Cafe - which will enable the collection of in-the-moment feedback.

Using the kiosks, visitors will be able to leave satisfaction scores and offer suggestions for future improvements, as well as rate their visit, while real-time reports and survey alerts will highlight any issues, allowing staff to resolve issues instantly and respond to customer complaints and queries whilst the visitors are still on site.

The data collected will be used by the Abbey to gather insights for use in marketing campaigns, as well as to ensure that visitors fully enjoy their experience at the iconic London landmark.

William Gunaratne, MD at Avius, said: "We’re very excited to partner with Westminster Abbey. In-the-moment visitor feedback will give them high volumes of data to measure overall customer experience and real-time actionable insights to detect and resolve operational issues. It’s great to see how much they care about their visitor experience."

Neil Holding, marketing manager at Westminster Abbey, said: "Westminster Abbey was founded in the tenth century by Benedictine monks, and to this day, we retain the Benedictine tradition of welcome and hospitality. We hope that the Avius survey kiosks will help us continue this tradition and ensure that visitors to the Abbey have the best possible experience."
PRODUCT NEWS
Holovis creates AR app to enhance Royal Liver Building experience
Holovis has created an augmented reality (AR) app for the new 360-degree experience at the Royal Liver Building in Liverpool, UK.
Christie brings football history to life at San Mamés Stadium Museum
Erabi, a Spain-based AV integration firm, has completed a major fitout at the San Mamés Stadium Museum in Bilbao, Spain.
UK Tech business Triotech opens XD Dark Ride at Granby Zoo
The Granby Zoo in Quebec, Canada, has expanded its attration offering to include Triotech's XD Dark Ride interactive theatre, the company's first at the zoo.
Louvre to open first VR experience in partnership with HTC Vive Arts and Emissive
The Louvre Museum in Paris, France, is set to open its first VR experience later this year.
+ More products  
LATEST JOBS
Trampoline Park Manager
Jump Giants
Salary: Competitive
Job location: Burton on the Wolds, Loughborough, UK
Visitor Experience Manager
Colchester Zoo
Salary: Competitive
Job location: Colchester, UK
Brand Manager
Legoland
Salary: Competitive
Job location: Goshen, NY, USA
Loyalty and Insight Manager
Legoland
Salary: Competitive
Job location: Goshen, NY, USA
Project Manager
Legoland
Salary: Competitive
Job location: Iskandar Puteri, Johor, Malaysia
Brand Ambassador
Madame Tussauds
Salary: Competitive
Job location: Washington D.C., DC, USA
+ More jobs  
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2019

ABOUT LEISURE MEDIA
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