PRODUCT NEWS
|
Westminster Abbey partners with Avius to improve overall customer experience |
|
10 Jul 2019 . BY Lauren Heath-Jones |
|
|
|
|
|
Westminster Abbey previously collected visitor feedback from on-site paper surveys and Trip Advisor reviews |
|
|
In-the-moment visitor feedback will give Westminster Abbey high volumes of data to measure overall customer experience and real-time actionable insights to detect and resolve operational issues.
– William Gunaratne, MD at Avius |
London's Westminster Abbey, a UNESCO World Heritage Site, has announced a new partnership with Avius, a provider of survey and customer experience software, to capture and measure customer satisfaction.
The Abbey has previously collected visitor feedback from on-site paper surveys and regularly monitors Trip Advisor reviews, however the new partnership will see the implementation of survey kiosks - located in the Abbey precincts, outside the Chapter House and the Cellarium Cafe - which will enable the collection of in-the-moment feedback.
Using the kiosks, visitors will be able to leave satisfaction scores and offer suggestions for future improvements, as well as rate their visit, while real-time reports and survey alerts will highlight any issues, allowing staff to resolve issues instantly and respond to customer complaints and queries whilst the visitors are still on site.
The data collected will be used by the Abbey to gather insights for use in marketing campaigns, as well as to ensure that visitors fully enjoy their experience at the iconic London landmark.
William Gunaratne, MD at Avius, said: "We’re very excited to partner with Westminster Abbey. In-the-moment visitor feedback will give them high volumes of data to measure overall customer experience and real-time actionable insights to detect and resolve operational issues. It’s great to see how much they care about their visitor experience."
Neil Holding, marketing manager at Westminster Abbey, said: "Westminster Abbey was founded in the tenth century by Benedictine monks, and to this day, we retain the Benedictine tradition of welcome and hospitality. We hope that the Avius survey kiosks will help us continue this tradition and ensure that visitors to the Abbey have the best possible experience."
Using the kiosks, visitors will be able to leave satisfaction scores and offer suggestions for future improvements, as well as rate their visit
|
|
|
|
|
|
|
|
PRODUCT NEWS |
|
Maurer Rides introduces Spike Waterfight |
|
Rollercoaster and ride designer and manufacturer Maurer Rides has announced its latest
concept, the Spike Waterfight, which allows spectators and rollercoaster riders to soak one
another with water cannons.
|
|
Triotech launches new dark ride Primordial |
|
Media based attractions creator Triotech has announced the opening of its latest
attraction, a next generation interactive dark coaster installed at Lagoon Park in Salt
Lake City, Utah, US. |
|
Small Footprint, Big Significance: Studio City Water Park |
|
Long known for its fancy casinos, Macau realized within the past decade that it must
diversify its tourism scene to attract new crowds. With the ambition of becoming the
leisure hub of China’s 72-million strong Greater Bay Area, the city began adding shows,
attractions, and family-friendly hotels. But the offering that truly stands out with fun
for everyone is Studio City Water Park – Macau’s first stand-alone water park, with all
the water slides and aquatic play structures supplied by WhiteWater. |
|
How surf simulators are transforming the experience economy |
|
The experience economy, driven by evolving consumer trends, is poised for continued growth
in the coming years. Millennials have been at the forefront of this shift, favouring
memorable experiences over material possessions. This preference has extended to other
generations as well, indicating a broader adoption of experience-focused spending habits
in the attractions sector. |
|
|
|
Director of Operations
Active Luton |
|
Salary:
£61,000 - £64,000 + exceptional pension + excellent benefits
Job location: Luton , United Kingdom |
|
|
|
instantprint
We’re a Yorkshire-based online printer, founded
in 2009 by Adam Carnell and James Kinsella. [more...] |
|
|
|
Alterface
Alterface’s Creative Division team is
seasoned in concept and ride development,
as well as storyte [more...] |
|
|
|
RMA Ltd
RMA Ltd is a one-stop global company
that can design, build and produce from a
greenfield site upw [more...] |
|
|
|
Simworx Ltd
The company was initially established
in 1997. Terry Monkton and Andrew
Roberts are the key stakeh [more...] |
|
|
|
|
|
|
|
DIARY |
|
|