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Job opportunities with Madame Tussauds
Box Office Manager
Madame Tussauds
Salary: Competitive
Job location: Orlando, Florida, USA
Build yourself a more exciting future at The Orlando Cluster!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be a Merlin Admissions Manager!

About The Role
Ensure and facilitate the delivery of world-class Guest care by overseeing the smooth and safe running of the Admissions Department, ensuring I-Drive 360 guest ticket conversion and up-selling budgets are maintained, delivered and exceeded. This is a role that will require continual improvement and will regularly be challenging while being one of the most fun jobs you will ever have!

Responsibilities:
• Works alongside the Senior Leadership Team to develop the sales strategy to increase ticket and secondary spend revenues.
• Works closely with the Finance team to ensure proper training for all redemptions, cash handling, and resolve any challenges that may arise.
• Keep constant communication with the Marketing team to ensure that all coupon and vouchers are correct for proper redemption procedures.
• Identifies and executes a strong succession plan for all levels of the Admissions department.
• Creates, defines and leads a consistently positive and enthusiastic approach to all aspects of guest interaction at all times.
• Conducting interviews to select the highest quality new team members and ensure overall department retention.
• Celebrates successes of the Team.
• Supports the Admissions Supervisor to facilitate effective visitor flow through the queue management and entry process of both Attractions and understands the visitor journey and expectations.
• Trained to cover all aspects of the Admission Operations.
• Be a “hands on” leader for the Admissions department, including regular Duty Management shifts and weekend coverage. The Admissions Manager will be expected to be on-site during busy periods to demonstrate effective leadership.
• Responsible for management of Admissions Team, setting objectives, probationary reviews, appraisals and training.
• Support the Admissions Supervisor with scheduling of assigned core teams to ensure proper coverage and staff utilization for the delivery of customer service to our guest in each Attraction in line with the labor budget.
• Actively encourage and support new and innovative ideas from all team members on how to improve the business.
• Support the other members of the Leadership team with their departments where necessary.
• Working closely with the Leadership Team to develop a staff incentive scheme to increase individual motivation, commercial spends and promote teamwork.
• Ensuring all cash handling processes are kept to a minimum and investigating any discrepancies that occur.
• Other tasks as assigned.

About You
• Experience in a Supervisor/Team Leader/Management role.
• Operations Experience
• Experience in dealing with guests in difficult situations.
• Experience of maintaining the highest level of service in high-pressure situations.
• Experience of 1-2 years as a Supervisor preferably experience in either a visitor attraction, theme park, museum, leisure, hotel or theatre environment
• Knowledge of Microsoft Excel, Outlook and Word.
• Excellent communication and motivational skills.
• Proven ability to work on multiple projects simultaneously and multi task as necessary.

Education:
High School Diploma or GED required. College degree preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.

APPLY NOW
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Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2019
Jobs . News . Products . Magazine
Job opportunities with Madame Tussauds
Box Office Manager
Madame Tussauds
Salary: Competitive
Job location: Orlando, Florida, USA
Build yourself a more exciting future at The Orlando Cluster!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be a Merlin Admissions Manager!

About The Role
Ensure and facilitate the delivery of world-class Guest care by overseeing the smooth and safe running of the Admissions Department, ensuring I-Drive 360 guest ticket conversion and up-selling budgets are maintained, delivered and exceeded. This is a role that will require continual improvement and will regularly be challenging while being one of the most fun jobs you will ever have!

Responsibilities:
• Works alongside the Senior Leadership Team to develop the sales strategy to increase ticket and secondary spend revenues.
• Works closely with the Finance team to ensure proper training for all redemptions, cash handling, and resolve any challenges that may arise.
• Keep constant communication with the Marketing team to ensure that all coupon and vouchers are correct for proper redemption procedures.
• Identifies and executes a strong succession plan for all levels of the Admissions department.
• Creates, defines and leads a consistently positive and enthusiastic approach to all aspects of guest interaction at all times.
• Conducting interviews to select the highest quality new team members and ensure overall department retention.
• Celebrates successes of the Team.
• Supports the Admissions Supervisor to facilitate effective visitor flow through the queue management and entry process of both Attractions and understands the visitor journey and expectations.
• Trained to cover all aspects of the Admission Operations.
• Be a “hands on” leader for the Admissions department, including regular Duty Management shifts and weekend coverage. The Admissions Manager will be expected to be on-site during busy periods to demonstrate effective leadership.
• Responsible for management of Admissions Team, setting objectives, probationary reviews, appraisals and training.
• Support the Admissions Supervisor with scheduling of assigned core teams to ensure proper coverage and staff utilization for the delivery of customer service to our guest in each Attraction in line with the labor budget.
• Actively encourage and support new and innovative ideas from all team members on how to improve the business.
• Support the other members of the Leadership team with their departments where necessary.
• Working closely with the Leadership Team to develop a staff incentive scheme to increase individual motivation, commercial spends and promote teamwork.
• Ensuring all cash handling processes are kept to a minimum and investigating any discrepancies that occur.
• Other tasks as assigned.

About You
• Experience in a Supervisor/Team Leader/Management role.
• Operations Experience
• Experience in dealing with guests in difficult situations.
• Experience of maintaining the highest level of service in high-pressure situations.
• Experience of 1-2 years as a Supervisor preferably experience in either a visitor attraction, theme park, museum, leisure, hotel or theatre environment
• Knowledge of Microsoft Excel, Outlook and Word.
• Excellent communication and motivational skills.
• Proven ability to work on multiple projects simultaneously and multi task as necessary.

Education:
High School Diploma or GED required. College degree preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.

APPLY NOW
Other vacancies with Wild Life
Assistant General Manager
Salary: Competitive Location: San Francisco, California, USA
Trade Sales Manager
Salary: Competitive Location: Goshen, New York, USA
Attraction Manager
Salary: Competitive Location: Tempe, Arizona, USA
Attraction Shift Manager - Retail
Salary: Competitive Location: Concord, North Carolina, USA
Strategic Account Sales Manager
Salary: Competitive Location: Goshen, New York, USA
Head of Central Scheduling and Planning
Salary: Competitive Location: Goshen, New York, USA
Operations Manager
Salary: Competitive Location: Whitsundays QLD, Australia
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2019

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
ATTRACTIONS MANAGEMENT NEWS
ATTRACTIONS HANDBOOK
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS