Attraction Shift Manager - Retail, Sea Life,Concord, North Carolina, USA | attractionsmanagement.com jobs
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Job opportunities with Sea Life
Attraction Shift Manager - Retail
Sea Life
Reference: req2664
Salary: Competitive
Job location: Concord, North Carolina, USA
Welcome to Merlin Entertainments! We are SEA LIFE Charlotte!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at SEA LIFE Charlotte!

About The Role
Manage a team of fun driven and enthusiastic magic and memorable experience makers. We are now looking for an exceptional Duty Manager to oversee the smooth and safe running of the retail aspects of the attraction on a daily basis. The Duty Manager will lead the retail team in their goal of delivering unique, memorable, and rewarding experiences to all our guests.

Responsibilities:
• Provide on-the-job coaching and performance management for a team of exceptional and diverse talent
• Participate as the Leader on Duty, setting the example that no task is beneath you
• Ensure stock variance levels within compliance
• Manage customer, associate, and retail shop specific escalations
• Ensure retail KPIs are met and exceeded
• Execute solutions for inventory control
• Support the Mystery Shopper program, working with leadership to disseminate training
• Implement an up-sell strategy and coach and mentor the team to adhere to up-selling techniques and standards of service
• Monitors team performance and encourages all team members to create new innovative ideas to enhance the business
• Perform other duties as assigned.

About You
• Minimum of 2-3 years of service industry experience with 1-2 years of supervisory experience in a visitor attraction, theme park, museum, hotel or retail environment; or equivalent combination of experience and education.
• Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations.
• Proven ability to work on multiple projects simultaneously and multi-task as necessary.
• Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word.
• Desire to work in fast-paced environments.
• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Education:
High school or GED required. College degree preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.

APPLY NOW
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Jobs . News . Products . Magazine
Job opportunities with Sea Life
Attraction Shift Manager - Retail
Sea Life
Reference: req2664
Salary: Competitive
Job location: Concord, North Carolina, USA
Welcome to Merlin Entertainments! We are SEA LIFE Charlotte!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at SEA LIFE Charlotte!

About The Role
Manage a team of fun driven and enthusiastic magic and memorable experience makers. We are now looking for an exceptional Duty Manager to oversee the smooth and safe running of the retail aspects of the attraction on a daily basis. The Duty Manager will lead the retail team in their goal of delivering unique, memorable, and rewarding experiences to all our guests.

Responsibilities:
• Provide on-the-job coaching and performance management for a team of exceptional and diverse talent
• Participate as the Leader on Duty, setting the example that no task is beneath you
• Ensure stock variance levels within compliance
• Manage customer, associate, and retail shop specific escalations
• Ensure retail KPIs are met and exceeded
• Execute solutions for inventory control
• Support the Mystery Shopper program, working with leadership to disseminate training
• Implement an up-sell strategy and coach and mentor the team to adhere to up-selling techniques and standards of service
• Monitors team performance and encourages all team members to create new innovative ideas to enhance the business
• Perform other duties as assigned.

About You
• Minimum of 2-3 years of service industry experience with 1-2 years of supervisory experience in a visitor attraction, theme park, museum, hotel or retail environment; or equivalent combination of experience and education.
• Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations.
• Proven ability to work on multiple projects simultaneously and multi-task as necessary.
• Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word.
• Desire to work in fast-paced environments.
• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Education:
High school or GED required. College degree preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.

APPLY NOW
Other vacancies with Sea Life
Assistant General Manager
Salary: Competitive Location: San Francisco, California, USA
Trade Sales Manager
Salary: Competitive Location: Goshen, New York, USA
Attraction Manager
Salary: Competitive Location: Tempe, Arizona, USA
Box Office Manager
Salary: Competitive Location: Orlando, Florida, USA
Strategic Account Sales Manager
Salary: Competitive Location: Goshen, New York, USA
Head of Central Scheduling and Planning
Salary: Competitive Location: Goshen, New York, USA
Operations Manager
Salary: Competitive Location: Whitsundays QLD, Australia
Digital Marketing Specialist
Salary: Competitive Location: Tempe, Arizona, USA
PR Manager
Salary: Competitive Location: Chertsey, UK
Retail Team Leader (Maternity Cover)
Salary: Competitive Location: Birmingham, UK
General Manager
Salary: Competitive Location: Yonkers, New York, USA
Marketing Insights Manager
Salary: Competitive Location: Orlando, Florida, USA
Seasonal Operations Trainer
Salary: Competitive Location: Yonkers, NY, USA
Commercial Duty Manager
Salary: Competitive Location: Grapevine, Texas, USA
Commercial Team Lead
Salary: Competitive Location: Auburn Hills, Michigan, USA
Senior Aquarist
Salary: Competitive Location: Mooloolaba QLD, Australia
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2019

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
ATTRACTIONS MANAGEMENT NEWS
ATTRACTIONS HANDBOOK
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS