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Job opportunities with Madame Tussauds
Guest Experience Manager
Madame Tussauds
Salary: Competitive
Job location: Orlando, FL, USA
Be a part of the A-listers at Madame Tussauds Orlando!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at Madame Tussauds Orlando!

About The Role
Manage a team of fun driven and enthusiastic magic and memorable experience makers. The Guest Experience Manager will lead the Guest Experience Teams in their goal of delivering unique, memorable , and rewarding experiences to all our guests.

Responsibilities:
• Creates, defines and leads a consistently positive and enthusiastic approach to all aspects of guest interaction at all times.
• Develop a strong and effective Guest Service strategy to increase KPI and Mystery Shopper scores.
• Ensure that the attraction is presented and maintained to Merlin Entertainments, plc acceptable standards in all areas at all times.
• Act as the Health and Safety Champion for the attraction, driving Health and Safety programs and initiatives.
• Take an active role in devising Health and Safety best practices.
• Identify and execute a strong succession plan for all levels of the Guest Experience department
• Monitors standards of service and guest response via the KPI feedback devices.
• Monitors team performance in regards to achieving KPI and Mystery Visit targets.
• Recommends short and long term changes through feedback, daily reports and proposals.
• Drive and motivate the supervisors, team leads, and front-line staff.
• Work with the Studio team to ensure all wax figures are up to guest satisfaction standards.
• Perform other duties as assigned.

About You
• Minimum of 2-3 years of service industry experience with 1-2 years of operations experience in a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
• Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations.
• Proven ability to work on multiple projects simultaneously and multi-task as necessary.
• Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word.
• Desire to work in fast-paced environments.
• A natural team leader with a confident, assertive but approachable personality.
• Enthusiastic, boundless and infectious energy about the business and the ability to enthuse others.

Education:
High School Diploma or GED required. College degree preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click here to see us in action!

APPLY NOW
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Jobs . News . Products . Magazine
Job opportunities with Madame Tussauds
Guest Experience Manager
Madame Tussauds
Salary: Competitive
Job location: Orlando, FL, USA
Be a part of the A-listers at Madame Tussauds Orlando!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at Madame Tussauds Orlando!

About The Role
Manage a team of fun driven and enthusiastic magic and memorable experience makers. The Guest Experience Manager will lead the Guest Experience Teams in their goal of delivering unique, memorable , and rewarding experiences to all our guests.

Responsibilities:
• Creates, defines and leads a consistently positive and enthusiastic approach to all aspects of guest interaction at all times.
• Develop a strong and effective Guest Service strategy to increase KPI and Mystery Shopper scores.
• Ensure that the attraction is presented and maintained to Merlin Entertainments, plc acceptable standards in all areas at all times.
• Act as the Health and Safety Champion for the attraction, driving Health and Safety programs and initiatives.
• Take an active role in devising Health and Safety best practices.
• Identify and execute a strong succession plan for all levels of the Guest Experience department
• Monitors standards of service and guest response via the KPI feedback devices.
• Monitors team performance in regards to achieving KPI and Mystery Visit targets.
• Recommends short and long term changes through feedback, daily reports and proposals.
• Drive and motivate the supervisors, team leads, and front-line staff.
• Work with the Studio team to ensure all wax figures are up to guest satisfaction standards.
• Perform other duties as assigned.

About You
• Minimum of 2-3 years of service industry experience with 1-2 years of operations experience in a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
• Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations.
• Proven ability to work on multiple projects simultaneously and multi-task as necessary.
• Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word.
• Desire to work in fast-paced environments.
• A natural team leader with a confident, assertive but approachable personality.
• Enthusiastic, boundless and infectious energy about the business and the ability to enthuse others.

Education:
High School Diploma or GED required. College degree preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click here to see us in action!

APPLY NOW
Other vacancies with Legoland Discovery Centre
Head of Trade Sales
Salary: Competitive Location: Goshen, New York, USA
Head of Technical Services
Salary: Competitive Location: Sydney NSW, Australia
Digital Ecommerce Manager
Salary: Competitive Location: Sydney NSW, Australia
Group Sales Assistant
Salary: Competitive Location: Somerville, Massachusetts, USA
Operations Manager
Salary: Competitive Location: Sydney NSW, Australia
Regional HSS Manager (Asia)
Salary: Competitive Location: Shanghai, China
Customer Relationship Manager
Salary: Competitive Location: Sydney NSW, Australia
Attraction Operations Manager
Salary: Competitive Location: Tempe, Arizona, USA
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2019

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
ATTRACTIONS MANAGEMENT NEWS
ATTRACTIONS HANDBOOK
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS