Operations Lead, Sea Life,Bloomington, Minnesota, USA | attractionsmanagement.com jobs
POST YOUR JOB ONLINE
Free ezine/digital edition sign up
Jobs . News . Features . Video . Products . Magazine . Handbook . Advertise . Contact us  
Job opportunities with Sea Life
Operations Lead
Sea Life
Salary: Competitive
Job location: Bloomington, Minnesota, USA
SEA LIFE Mall of America - Where your career goes swimmingly!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at SEA LIFE at Mall of America!

About The Role
As a dynamic and innovative Operations Trainer, you will help to create lifelong memorable experiences in our attractions for our guests. You will work closely with the Operations Management team to create and implement to drive, maintain, and exceed guest experience and Key Performance Indicators (KPI) targets for the attraction.

Responsibilities:
* Lead the Operations team in its goal of delivering unique, memorable, and rewarding experiences to all our guests.
* Leads by example. Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure secondary spend targets are achieved.
* Recommends short and long term changes through feedback, daily reports and proposals.
* Work with management team to develop a staff incentive schemes to increase individual motivation and promote teamwork.
* Monitor performance in achieving Key Performance Indicators (KPI) and Mystery Visit targets.
* Assist with the hiring, training, scheduling, and supervising of team members. Ensuring all team members are trained in resolving guest concerns, upselling, and providing accurate attraction information.
* Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity.
* Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
* Minimum 1-2 years supervisory experience in the service or entertainment industry; including a visitor attraction, theme park, museum, hotel or theater environment.
* A natural team leader with a confident, assertive but approachable personality.
* Fun, dynamic, and friendly personality.
* Cash handling experience.
* Excellent communication, listening, and motivational skills.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Desire to work in fast-paced environments.

Education:
High school diploma or equivalent required. Some college course work preferred.

About The Benefits
* Flexible hours
* 30% discount in the retail store
* Merlin Magic Pass which give you free admission to all Merlin attractions worldwide
* Employee Assistance Program
* Discounts through the Merlin Marketplace Website – on almost anything you buy online
* Discounts through Plum Benefits – on tons of ticketed events
* 30% discount at Skechers.com and Skechers stores
* FUN working environment and much more!

About Us
SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click here to see us in action!

APPLY NOW
Other vacancies with Heide Park Resort
Trade Sales Coordinator
Salary: Competitive Location: Bloomington, Minnesota, USA
LEGO Model Builder
Salary: Competitive Location: Lake Wales, FL, USA
Guest Experience Manager
Salary: Competitive Location: Atlanta, Georgia, USA
Sales Coordinator
Salary: Competitive Location: San Francisco, CA, USA
LEGO Technical Designer (Mechanical)
Salary: Competitive Location: Lake Wales, FL, USA
Executive Administrative Assistant
Salary: Competitive Location: Goshen, New York, USA
Facilities Technician
Salary: Competitive Location: Kansas City, MO, USA
Aquarist
Salary: Competitive Location: Bloomington, Minnesota, USA
Water Park Coordinator
Salary: Competitive Location: Carlsbad, California, USA
Guest Experience Manager
Salary: Competitive Location: Orlando, FL, USA
Facilities Manager
Salary: Competitive Location: San Francisco, California, USA
Events and Education Team Leader
Salary: Competitive Location: Auburn Hills, Michigan, USA
Shift Manager
Salary: Competitive Location: Atlanta, Georgia, USA
HR Generalist (m / w)
Salary: Competitive Location: Soltau, Germany
COMPANY PROFILE
Gantner Ticketing

Syx Automations was established in 1990. [more...]
+ More profiles  
FEATURED SUPPLIER

Why a good parking experience adds to the attraction
The number of cars on our roads rises every year and as a result, the case for managing parking gets ever stronger. [more...]
VIDEO GALLERY

nWave Pictures - The Son Of Bigfoot 4D Trailer
Adam, a thirteen-year-old outsider, sets out on an epic quest to uncover the mystery behind his long-lost dad. Find out more...
More videos:
ParadropVR by Frontgrid – Frontgrid
Red Raion - VR/5D Films Showreel 2016 – Red Raion
Experience the experience – Polin Waterparks & Pool Systems
+ More videos  

CATALOGUE GALLERY
 

+ More catalogues  
ATTRACTIONS DIRECTORY
+ More directory  
ATTRACTIONS DIARY

25-27 Mar 2019

Dubai Entertainment Amusement and Leisure Exhibition (DEAL)

Dubai World Trade Centre, Dubai, United Arab Emirates
01 Apr 2019

English Tourism Week Conference 2019

128 Piccadilly, London, United Kingdom
+ More diary  
LATEST ISSUES
+ View Magazine Archive

Attractions Management

2018 issue 4


View issue contents
View on turning pages
Download PDF
FREE digital subscription
Print subscription

Attractions Management

2018 issue 3


View issue contents
View on turning pages
Download PDF
FREE digital subscription
Print subscription

Attractions Management

2018 issue 2


View issue contents
View on turning pages
Download PDF
FREE digital subscription
Print subscription

Attractions Management

2018 issue 1


View issue contents
View on turning pages
Download PDF
FREE digital subscription
Print subscription

Attractions Management News

20 Mar 2019 issue 126


View on turning pages
Download PDF
View archive
FREE digital subscription
Print subscription

Attractions Handbook

2019


View issue contents
View on turning pages
Download PDF
FREE digital subscription
Print subscription
 
ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
 
ATTRACTIONS MANAGEMENT
ATTRACTIONS MANAGEMENT NEWS
ATTRACTIONS HANDBOOK
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS
ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2019
Jobs . News . Products . Magazine
Job opportunities with Sea Life
Operations Lead
Sea Life
Salary: Competitive
Job location: Bloomington, Minnesota, USA
SEA LIFE Mall of America - Where your career goes swimmingly!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at SEA LIFE at Mall of America!

About The Role
As a dynamic and innovative Operations Trainer, you will help to create lifelong memorable experiences in our attractions for our guests. You will work closely with the Operations Management team to create and implement to drive, maintain, and exceed guest experience and Key Performance Indicators (KPI) targets for the attraction.

Responsibilities:
* Lead the Operations team in its goal of delivering unique, memorable, and rewarding experiences to all our guests.
* Leads by example. Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure secondary spend targets are achieved.
* Recommends short and long term changes through feedback, daily reports and proposals.
* Work with management team to develop a staff incentive schemes to increase individual motivation and promote teamwork.
* Monitor performance in achieving Key Performance Indicators (KPI) and Mystery Visit targets.
* Assist with the hiring, training, scheduling, and supervising of team members. Ensuring all team members are trained in resolving guest concerns, upselling, and providing accurate attraction information.
* Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity.
* Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
* Minimum 1-2 years supervisory experience in the service or entertainment industry; including a visitor attraction, theme park, museum, hotel or theater environment.
* A natural team leader with a confident, assertive but approachable personality.
* Fun, dynamic, and friendly personality.
* Cash handling experience.
* Excellent communication, listening, and motivational skills.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Desire to work in fast-paced environments.

Education:
High school diploma or equivalent required. Some college course work preferred.

About The Benefits
* Flexible hours
* 30% discount in the retail store
* Merlin Magic Pass which give you free admission to all Merlin attractions worldwide
* Employee Assistance Program
* Discounts through the Merlin Marketplace Website – on almost anything you buy online
* Discounts through Plum Benefits – on tons of ticketed events
* 30% discount at Skechers.com and Skechers stores
* FUN working environment and much more!

About Us
SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click here to see us in action!

APPLY NOW
Other vacancies with Heide Park Resort
Trade Sales Coordinator
Salary: Competitive Location: Bloomington, Minnesota, USA
LEGO Model Builder
Salary: Competitive Location: Lake Wales, FL, USA
Guest Experience Manager
Salary: Competitive Location: Atlanta, Georgia, USA
Sales Coordinator
Salary: Competitive Location: San Francisco, CA, USA
LEGO Technical Designer (Mechanical)
Salary: Competitive Location: Lake Wales, FL, USA
Executive Administrative Assistant
Salary: Competitive Location: Goshen, New York, USA
Facilities Technician
Salary: Competitive Location: Kansas City, MO, USA
Aquarist
Salary: Competitive Location: Bloomington, Minnesota, USA
Water Park Coordinator
Salary: Competitive Location: Carlsbad, California, USA
Guest Experience Manager
Salary: Competitive Location: Orlando, FL, USA
Facilities Manager
Salary: Competitive Location: San Francisco, California, USA
Events and Education Team Leader
Salary: Competitive Location: Auburn Hills, Michigan, USA
Shift Manager
Salary: Competitive Location: Atlanta, Georgia, USA
HR Generalist (m / w)
Salary: Competitive Location: Soltau, Germany
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2019

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
ATTRACTIONS MANAGEMENT NEWS
ATTRACTIONS HANDBOOK
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS