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SEA LIFE Grounds Team Lead
Sea Life
Reference: LEG00034R
Salary: Competitive
Job location: California, USA
Closing date: 14 Jun 2018
Scope of Job:
The Guest Service Team Lead for the Grounds division of Park Presentation will act as a point of Leadership between line staff and the Department Assistant Supervisor. The Team Lead will directly oversee staff to ensure daily goals are achieved and Park Cleanliness is maintained to company standards. Ensures breaks and meal periods are taken as designated. Requires high visibility in the Park; remaining accessible to the team to correct any issues when encountered or reported. Supports the Department Area Lead in the day to day running of the area. They will assume oversight responsibility for all Grounds MCs, uniform and grooming policies, work space cleanliness and proper tool/equipment/vehicle upkeep.

Job Role:
The Guest Service Team Lead for the Grounds division of Park Presentation will act as a point of Leadership between line staff and the Assistant Supervisor. The Team Lead will directly staff to ensure daily goals are achieved and Park Cleanliness is maintained to company standards. Ensures breaks and meal periods are taken as designated. Requires high visibility in the Park; remaining accessible to the team to correct any issues when encountered or reported. Supports the Department Supervisors in the day to day running of the area. They will assume oversight responsibility for all Grounds MCs, uniform and grooming policies, work space cleanliness and proper tool/equipment/vehicle upkeep. Main Responsibilities:

As a Guest Service Team Lead working in the Operational Presentation Grounds division of Park Presentation, you will be responsible for the upkeep of the Park’s cleanliness before our operating hours. Team Leads are required to be self-starters who can lead the team to meet cleanliness goals of the park.

The job duties and abilities are listed below:
- Assists with setting Department Standards as well as maintaining them through MC monitoring, auditing, training and recertification.
- Available in the park to audit, recognize and coach MCs as needed to ensure Purpose and Role are fulfilled consistently.
- Lead by example to ensure MCs and meet or exceed the Guest Service Core standards. Perform necessary follow up for MCs who are not demonstrating the Guest Service Core.
- Monitors attendance and adjusts, with approval, to meet Park needs. Responsible for assisting in daily scheduling and organizing breaks and meal periods
- Under the direction of Supervisory staff will assist with or be held accountable for: scheduling, coaching, writing and issuing performance reviews and corrective actions, observing and providing feedback on policy compliance.
- Supports the Area Lead and acts as the first point of communication for all relevant department and company information.
- Assists with enforcement and training of safety protocols such as: hazardous communications, blood borne pathogens, lock-out/tag-out, ladder safety, ETC.
- Carries a variety of cleanliness tools while in Park during operation to assist in maintaining cleanliness.
- Organizes and stocks relative supplies and notifies the Department Supervisor to ensure stock is ordered in a timely manner. Assists with ordering as deemed necessary
- Communicates and takes action as needed regarding any operational, guest, maintenance, safety or staffing problems.
- Leads and maintains active communication with all branches of Park Presentation to ensure proper operation and directing of workload. Capable of appropriate follow-up to ensure all tasks are completed.
- Monitors the park and establishes and reports areas of focus to on-duty MCs or relevant departments if unable to correct in house.

Background and Experience:
- Prior experience in a Theme Park setting is preferred.
- Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operation.
- Must possess consistent accelerated leadership abilities.
- Self-motivated with demonstrable initiative.
- Custodial experience preferred.
- Must be capable of training and creating documentation as needed to support the Department.
- Must have strong problem solving skills and remain dedicated to providing outstanding guest service.
- Ability to delegate and organize sporadic and long term work assignments while maintaining attention to detail required.

Education:
Minimum high school diploma.
General computer skills with an average understanding of MS Office.

Other:
Must speak English fluently and be able to follow directions written in the English language.
Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operation.

APPLY NOW
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Jobs . News . Products . Magazine
Job opportunities with Sea Life
SEA LIFE Grounds Team Lead
Sea Life
Reference: LEG00034R
Salary: Competitive
Job location: California, USA
Closing date: 14 Jun 2018
Scope of Job:
The Guest Service Team Lead for the Grounds division of Park Presentation will act as a point of Leadership between line staff and the Department Assistant Supervisor. The Team Lead will directly oversee staff to ensure daily goals are achieved and Park Cleanliness is maintained to company standards. Ensures breaks and meal periods are taken as designated. Requires high visibility in the Park; remaining accessible to the team to correct any issues when encountered or reported. Supports the Department Area Lead in the day to day running of the area. They will assume oversight responsibility for all Grounds MCs, uniform and grooming policies, work space cleanliness and proper tool/equipment/vehicle upkeep.

Job Role:
The Guest Service Team Lead for the Grounds division of Park Presentation will act as a point of Leadership between line staff and the Assistant Supervisor. The Team Lead will directly staff to ensure daily goals are achieved and Park Cleanliness is maintained to company standards. Ensures breaks and meal periods are taken as designated. Requires high visibility in the Park; remaining accessible to the team to correct any issues when encountered or reported. Supports the Department Supervisors in the day to day running of the area. They will assume oversight responsibility for all Grounds MCs, uniform and grooming policies, work space cleanliness and proper tool/equipment/vehicle upkeep. Main Responsibilities:

As a Guest Service Team Lead working in the Operational Presentation Grounds division of Park Presentation, you will be responsible for the upkeep of the Park’s cleanliness before our operating hours. Team Leads are required to be self-starters who can lead the team to meet cleanliness goals of the park.

The job duties and abilities are listed below:
- Assists with setting Department Standards as well as maintaining them through MC monitoring, auditing, training and recertification.
- Available in the park to audit, recognize and coach MCs as needed to ensure Purpose and Role are fulfilled consistently.
- Lead by example to ensure MCs and meet or exceed the Guest Service Core standards. Perform necessary follow up for MCs who are not demonstrating the Guest Service Core.
- Monitors attendance and adjusts, with approval, to meet Park needs. Responsible for assisting in daily scheduling and organizing breaks and meal periods
- Under the direction of Supervisory staff will assist with or be held accountable for: scheduling, coaching, writing and issuing performance reviews and corrective actions, observing and providing feedback on policy compliance.
- Supports the Area Lead and acts as the first point of communication for all relevant department and company information.
- Assists with enforcement and training of safety protocols such as: hazardous communications, blood borne pathogens, lock-out/tag-out, ladder safety, ETC.
- Carries a variety of cleanliness tools while in Park during operation to assist in maintaining cleanliness.
- Organizes and stocks relative supplies and notifies the Department Supervisor to ensure stock is ordered in a timely manner. Assists with ordering as deemed necessary
- Communicates and takes action as needed regarding any operational, guest, maintenance, safety or staffing problems.
- Leads and maintains active communication with all branches of Park Presentation to ensure proper operation and directing of workload. Capable of appropriate follow-up to ensure all tasks are completed.
- Monitors the park and establishes and reports areas of focus to on-duty MCs or relevant departments if unable to correct in house.

Background and Experience:
- Prior experience in a Theme Park setting is preferred.
- Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operation.
- Must possess consistent accelerated leadership abilities.
- Self-motivated with demonstrable initiative.
- Custodial experience preferred.
- Must be capable of training and creating documentation as needed to support the Department.
- Must have strong problem solving skills and remain dedicated to providing outstanding guest service.
- Ability to delegate and organize sporadic and long term work assignments while maintaining attention to detail required.

Education:
Minimum high school diploma.
General computer skills with an average understanding of MS Office.

Other:
Must speak English fluently and be able to follow directions written in the English language.
Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operation.

APPLY NOW
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ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2018

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
ATTRACTIONS MANAGEMENT NEWS
ATTRACTIONS HANDBOOK
PRINT SUBSCRIPTIONS
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