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Welcome Experience Assistant Supervisor
Legoland
Reference: LEG0002Z9
Salary: Competitive
Job location: California, USA
Closing date: 14 Jun 2018
Position Summary:
This person manages the daily operation of an assigned area of the Welcome department (ticket, tolls, and membership sales, parking lot, turnstiles, and Guest Services). In addition, this person supervises, monitors, and evaluates the work performance of the Team Leads and Model Citizens. This person works closely with other areas of IT, Profit Protection, Operations, Product Excellence, Call Center, Warehouse, Human Resources, and Marketing all the while ensuring that LEGOLAND California’s overall presentation is to the highest quality standards in the industry. Lastly, this person participates in Admissions Duty Manager coverage, controls daily labour budgets and implements and monitors training programs and maintains high knowledge of the POS system.

Scope & Responsibilities:
- Works both Lead and Duty Manager shifts weekly.
- Owns Duty Management program. Ensures SOPs and competencies are up-to-date, and oversees daily operation of specified section of the department. Ensures department is prepared for opening by Team Leads, ensuring proper cleanliness and staffing levels.
- Oversees performance of all staff, including but not limited to performance reviews, audits, coaching, recognition, and WWTK action plans.
- Monitors team performance in regards to achieving KPIs and Mystery Visit targets.
- Demonstrates strong service and sales approach. Leads by example to maximize upsells.
- Recommends short and long-term changes through feedback, daily reports, and proposals.
- Promotes Guest Promise and memorable experience strategy. Liaise with Team Leads and Product Excellence Team to ensure service standards are delivered consistently.
- Works with Profit Protection Manager, monitoring the front line team to maintain compliance with all cash handling guidelines – including but not limited to till audits, CHAPs, and analyzing cash, credit, and voucher discrepancies.
- Liaise with Marketing team to delivery special programs and promotions on short notice.
- Monitors inventory of Admissions-related supplies, liaise with Warehouse.
- Expert knowledge of Galaxy POS, troubleshooting IT issues, and communicated information to pertinent parties for a prompt resolution.
- Assist or lead project management for new systems, promotions, or programs.
- Responsible for department training and engagement.
- Assists Administrative Coordinator with recruitment, seasonal contracts, and any other needs.
- Ensures that Department Standards (safety, service, cleanliness, efficiency, wardrobe, etc.) are maintained through MC monitoring, auditing, and training.
- Manage and maintain Genome and JOLT online systems.
- Responsibility to ensure compliance of Health, Safety, and Security within the workplace and in line with Group Policy HS001.

Background & Experience:
- A minimum of three (3) years of theme park or related customer service experience is required.
- A minimum of one (1) years of supervisory experience is required. Excellent organizational and analytical skills, with the ability to execute multiple tasks are required.
- Self-motivated and demonstrated initiative.
- Ability to work well and remain calm under pressure.
- Strong problem solving skills and experience in budget control is required.
- Effective leadership, staff development, organizational, verbal and written skills.
- Requires a commitment to excellence in customer service.
- Strong guest service and interpersonal skills are required.
- Intermediate computer skills (Word, Excel, e-mail, Power Point) are required.
- Minimum high school diploma.


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Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2018
Jobs . News . Products . Magazine
Job opportunities with Legoland
Welcome Experience Assistant Supervisor
Legoland
Reference: LEG0002Z9
Salary: Competitive
Job location: California, USA
Closing date: 14 Jun 2018
Position Summary:
This person manages the daily operation of an assigned area of the Welcome department (ticket, tolls, and membership sales, parking lot, turnstiles, and Guest Services). In addition, this person supervises, monitors, and evaluates the work performance of the Team Leads and Model Citizens. This person works closely with other areas of IT, Profit Protection, Operations, Product Excellence, Call Center, Warehouse, Human Resources, and Marketing all the while ensuring that LEGOLAND California’s overall presentation is to the highest quality standards in the industry. Lastly, this person participates in Admissions Duty Manager coverage, controls daily labour budgets and implements and monitors training programs and maintains high knowledge of the POS system.

Scope & Responsibilities:
- Works both Lead and Duty Manager shifts weekly.
- Owns Duty Management program. Ensures SOPs and competencies are up-to-date, and oversees daily operation of specified section of the department. Ensures department is prepared for opening by Team Leads, ensuring proper cleanliness and staffing levels.
- Oversees performance of all staff, including but not limited to performance reviews, audits, coaching, recognition, and WWTK action plans.
- Monitors team performance in regards to achieving KPIs and Mystery Visit targets.
- Demonstrates strong service and sales approach. Leads by example to maximize upsells.
- Recommends short and long-term changes through feedback, daily reports, and proposals.
- Promotes Guest Promise and memorable experience strategy. Liaise with Team Leads and Product Excellence Team to ensure service standards are delivered consistently.
- Works with Profit Protection Manager, monitoring the front line team to maintain compliance with all cash handling guidelines – including but not limited to till audits, CHAPs, and analyzing cash, credit, and voucher discrepancies.
- Liaise with Marketing team to delivery special programs and promotions on short notice.
- Monitors inventory of Admissions-related supplies, liaise with Warehouse.
- Expert knowledge of Galaxy POS, troubleshooting IT issues, and communicated information to pertinent parties for a prompt resolution.
- Assist or lead project management for new systems, promotions, or programs.
- Responsible for department training and engagement.
- Assists Administrative Coordinator with recruitment, seasonal contracts, and any other needs.
- Ensures that Department Standards (safety, service, cleanliness, efficiency, wardrobe, etc.) are maintained through MC monitoring, auditing, and training.
- Manage and maintain Genome and JOLT online systems.
- Responsibility to ensure compliance of Health, Safety, and Security within the workplace and in line with Group Policy HS001.

Background & Experience:
- A minimum of three (3) years of theme park or related customer service experience is required.
- A minimum of one (1) years of supervisory experience is required. Excellent organizational and analytical skills, with the ability to execute multiple tasks are required.
- Self-motivated and demonstrated initiative.
- Ability to work well and remain calm under pressure.
- Strong problem solving skills and experience in budget control is required.
- Effective leadership, staff development, organizational, verbal and written skills.
- Requires a commitment to excellence in customer service.
- Strong guest service and interpersonal skills are required.
- Intermediate computer skills (Word, Excel, e-mail, Power Point) are required.
- Minimum high school diploma.


APPLY NOW
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2018

ABOUT LEISURE MEDIA
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