Guest Experience Host - All Departments, Madame Tussauds,San Francisco, CA, USA | attractionsmanagement.com jobs
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Job opportunities with Madame Tussauds
Guest Experience Host - All Departments
Madame Tussauds
Reference: THE0000ES
Salary: Competitive
Job location: San Francisco, CA, USA
Closing date: 18 Jun 2018
We are Madame Tussauds San Francisco and The San Francisco Dungeon and we are part of the magical Merlin Entertainments!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at Madame Tussauds San Francisco and The San Francisco Dungeon!

About The Role
Come experience both the glittering world of fame at the world’s best known wax attraction and the dark history of San Francisco's past. As a Guest Experience Host, you will help to create lifelong memorable experiences in our attraction for our guests. Rather it’s escorting our guests down the red carpet or taking a picture of them while they are striking a pose with world leaders, when you are part of Team Merlin, you walk among the stars!

Working in a variety of positions across the attraction, you will drive repeat visits by delivering the highest possible standards of guest service, presentation, and product knowledge. You will ensure that our guests are receiving optimal fun by connecting with them in a magical, fun, and safe environment.

By submitting one application, you will be considered for all available Guest Experience Host positions.

Available positions include Commercial (Retail, Food and Beverage, and Photo) and Operations (Admissions, Entertainment, and Events).

The most qualified candidates will be invited to our attraction for a pre-qualification session and interview. We cannot guarantee that all of the Guest Experience Host positions will still be available at the time of your interview.

Responsibilities:
Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
Demonstrates a strong sales approach, maximizing the department’s sales goals.
Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.
Ensure that our extended queue lines are managed in a safe way while still delivering an excellent guest experience.
Ensure all public areas have well-stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
Ensure the highest standards of accurate and efficient cash handling procedures while monitoring guest flow during transactions.
To follow opening and closing procedures as detailed in the department’s operating plan.
Responsibility to ensure compliance with Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
Experience in a customer service role.
Fun, dynamic, and friendly personality.
Cash handling experience.
Excellent communication, listening, and motivational skills.
Able to work in areas with loud noises and confined spaces.
Proven ability to work on multiple projects simultaneously and multi-task as necessary.
Self-motivated, able to work independently or as part of a team.
Must be flexible and able to work a variety of shifts including days, nights, weekends, holidays and special events.

Preferred Qualifications:
Previous experience in a service industry

About Us
Madame Tussauds is the ultimate celebrity fun day out, where else can you get up close and personal with A-List celebrities, sporting legends, political heavyweights and historical icons and relive the lives, events and moments that made the world talk about them.

The San Francisco Dungeons is an experience that will inform and entertain, is scary but fun, that sees the funny side of horror and is grippingly captivating. Humour sets Dungeons apart with this actor-led live shows as it trawls through history and brings every visitor face-to-face with the chilling truth of our past.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three-holiday villages in 22 countries across four continents and we run some of the best-known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.

APPLY NOW
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Jobs . News . Products . Magazine
Job opportunities with Madame Tussauds
Guest Experience Host - All Departments
Madame Tussauds
Reference: THE0000ES
Salary: Competitive
Job location: San Francisco, CA, USA
Closing date: 18 Jun 2018
We are Madame Tussauds San Francisco and The San Francisco Dungeon and we are part of the magical Merlin Entertainments!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at Madame Tussauds San Francisco and The San Francisco Dungeon!

About The Role
Come experience both the glittering world of fame at the world’s best known wax attraction and the dark history of San Francisco's past. As a Guest Experience Host, you will help to create lifelong memorable experiences in our attraction for our guests. Rather it’s escorting our guests down the red carpet or taking a picture of them while they are striking a pose with world leaders, when you are part of Team Merlin, you walk among the stars!

Working in a variety of positions across the attraction, you will drive repeat visits by delivering the highest possible standards of guest service, presentation, and product knowledge. You will ensure that our guests are receiving optimal fun by connecting with them in a magical, fun, and safe environment.

By submitting one application, you will be considered for all available Guest Experience Host positions.

Available positions include Commercial (Retail, Food and Beverage, and Photo) and Operations (Admissions, Entertainment, and Events).

The most qualified candidates will be invited to our attraction for a pre-qualification session and interview. We cannot guarantee that all of the Guest Experience Host positions will still be available at the time of your interview.

Responsibilities:
Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
Demonstrates a strong sales approach, maximizing the department’s sales goals.
Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.
Ensure that our extended queue lines are managed in a safe way while still delivering an excellent guest experience.
Ensure all public areas have well-stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
Ensure the highest standards of accurate and efficient cash handling procedures while monitoring guest flow during transactions.
To follow opening and closing procedures as detailed in the department’s operating plan.
Responsibility to ensure compliance with Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
Experience in a customer service role.
Fun, dynamic, and friendly personality.
Cash handling experience.
Excellent communication, listening, and motivational skills.
Able to work in areas with loud noises and confined spaces.
Proven ability to work on multiple projects simultaneously and multi-task as necessary.
Self-motivated, able to work independently or as part of a team.
Must be flexible and able to work a variety of shifts including days, nights, weekends, holidays and special events.

Preferred Qualifications:
Previous experience in a service industry

About Us
Madame Tussauds is the ultimate celebrity fun day out, where else can you get up close and personal with A-List celebrities, sporting legends, political heavyweights and historical icons and relive the lives, events and moments that made the world talk about them.

The San Francisco Dungeons is an experience that will inform and entertain, is scary but fun, that sees the funny side of horror and is grippingly captivating. Humour sets Dungeons apart with this actor-led live shows as it trawls through history and brings every visitor face-to-face with the chilling truth of our past.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three-holiday villages in 22 countries across four continents and we run some of the best-known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.

APPLY NOW
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2018

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
ATTRACTIONS MANAGEMENT NEWS
ATTRACTIONS HANDBOOK
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS