| Job opportunities with Thorpe Park Resort |
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| Head of Park Excellence |
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| Thorpe Park Resort |
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| Reference: THO0000SS |
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| Salary:
Competitive
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| Job location: Chertsey, UK |
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| Closing date: 22 Apr 2018 |
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We are THORPE PARK Resort and we are recruiting for a Head of Park Excellence!
We are currently recruiting for a Head of Park Excellence! Reporting into our Divisional Director, you will ensure the highest levels of customer service are delivered at all times. You'll lead, coach, influence and support the whole Resort; embodying our Guest Obsessed ethos! You will also be responsible for managing the on Park Customer Service team.
As Head of Park Excellence you will have overall accountability for the Park’s Key Performance Indicator’s (KPI) reporting and strategy. You will be responsible for effective development, implementation and measurement of quality initiatives and quality standards across the Park in order to facilitate the maximisation of revenue against enhanced and ever improving visitor experience.
We are looking for the following skills and experience;
- Strong people Manager who is passionate about providing excellent customer service
- Outgoing personality, focused, determined and a hands on leader
- Experience of high volume visitor attractions Management, with exposure to Senior Leadership
- Ability to self-manage, use initiative and also able to prioritise tasks at short notice
- Proficient in the use of Excel, Word, PowerPoint and Social Media platforms is essential
- Educated to A level in English and Maths is essential
- Knowledge of Google analytics is desirable
- You will be a driven individual who is able to manage budgets and cost controls
This role is Full Time, Permanent, averaging 40 hours per week and will include weekends and bank holidays as required.
Alongside a competitive annual salary and 33 days holiday, you can look forward to enjoying a great benefits package including a Group Personal Pension Plan, Merlin Magic pass, Employee Assistance Programme, Life Assurance, 25% discount in our retail shops and restaurants, 40% discount online off of LEGO, and much more!
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