Guest Experience Host - Commercial, Merlin Entertainments Group,Orlando, FL, USA | attractionsmanagement.com jobs
POST YOUR JOB ONLINE
Free ezine/digital edition sign up
Jobs . News . Features . Video . Products . Magazine . Handbook . Advertise . Contact us  
Job opportunities with Merlin Entertainments Group
Guest Experience Host - Commercial
Merlin Entertainments Group
Reference: MAD0000SP
Salary: Competitive
Job location: Orlando, FL, USA
Closing date: 11 May 2018
We are the Orlando Cluster, and we are part of the magical Merlin Entertainments!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at Madame Tussauds Orlando!

About The Role
Come experience the glittering world of fame at the world’s best known wax attraction. As a Guest Experience Host, you will help to create lifelong memorable experiences in our attraction for our guests. Rather it’s escorting our guests down the red carpet or taking a picture of them while they are striking a pose with world leaders, when you are part of Team Merlin at Madame Tussauds, you walk among the stars!

Working in a variety of positions across the attraction, you will drive repeat visits by delivering the highest possible standards of guest service, presentation, and product knowledge. You will ensure that our guests are receiving optimal fun by connecting with them in a magical, fun, and safe environment.

By submitting one application, you will be considered for all available Guest Experience Host positions within our three attractions - Madame Tussauds, SEA LIFE Aquarium, and the Orlando Eye.

Available positions include Commercial (Retail, Wax Hands, and Bar Operations).

The most qualified candidates will be invited to our attraction for a pre-qualification session and interview. We cannot guarantee that all of the Guest Experience Host positions will still be available at the time of your interview.

Responsibilities:
* Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
* Demonstrates a strong sales approach, maximizing the department’s sales goals.
* Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.
* Ensure that our extended queue lines are managed in a safe way while still delivering an excellent guest experience.
* Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
* Ensure the highest standards of accurate and efficient cash handling procedures while monitoring guest flow during transactions
* To follow opening and closing procedures as detailed in the department’s operating plan.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
* Experience in a customer service role.
* Fun, dynamic, and friendly personality.
* Cash handling experience.
* Excellent communication, listening, and motivational skills.
* Able to work in areas with loud noises and confined spaces.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Self-motivated, able to work independently or as part of a team.
* Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Preferred Qualifications:
Previous experience in service industry

Education:
High School Diploma or equivalent

About The Benefits
* Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.
* Flexible hours
* 30% discount in the retail store
* Merlin Magic Pass which give you free admission to Merlin attractions worldwide
* Employee Assistance Program
* Discounts through the Merlin Marketplace Website – on almost anything you buy online
* Discounts through Plum Benefits – on tons of ticketed events
* 30% discount at Skechers.com and Skechers stores
* FUN working environment and much more!

About Us
Madame Tussauds is the ultimate celebrity fun day out, where else can you get up close and personal with A-List celebrities, sporting legends, political heavyweights and historical icons and relive the lives, events and moments that made the world talk about them.

SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles, and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

The Orlando Eye is a 400ft observation wheel, providing unrivalled breath-taking views of Central Florida in all directions within fully enclosed, air-conditioned glass capsules.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it. Click on ‘apply now’.

APPLY NOW
Other vacancies with Legoland Discovery Centre
Head of Public Relations
Salary: Competitive Location: Florida, USA
Trade Marketing Executive
Salary: Competitive Location: Staffordshire, UK
Zoo Supervisor
Salary: up to £19,800 Location: Chessington, UK
Group Internal Reporting Analyst
Salary: Competitive rate of pay Location: Poole, UK
Production Manager (Theming)
Salary: Competitive Location: Staffordshire, UK
Facilities Manager
Salary: Competitive Location: Massachusetts, USA
Financial Analyst
Salary: Competitive Location: Orlando, Florida, USA
Facilities Lead Technician
Salary: Competitive Location: Kansas City, Missouri, USA
Human Resources Director
Salary: Competitive Location: Winter Haven, Florida, USA
Marketing Executive
Salary: Competitive Location: Melbourne VIC, Australia
Logistics and Procurement Manager
Salary: Competitive Location: New York, NY, USA
Master Model Builder
Salary: Competitive Location: Yonkers, New York, USA
Head of Commercial Partnerships and Projects
Salary: Competitive Location: Chertsey, UK
Marketing and PR Executive (Southbank Attractions)
Salary: Competitive Location: London, UK
Inventory Planning and Allocation Manager
Salary: Competitive Location: Orlando, Florida, USA
Admissions Team Leader
Salary: Competitive Location: New York, New York, USA
Entertainment Team Leader
Salary: Competitive Location: Windsor, UK
Commercial Operations Manager
Salary: Competitive Location: Leatherhead, UK
Events Sales Coordinator
Salary: Competitive Location: Sydney NSW, Australia
Curator
Salary: Competitive Location: Concord, North Carolina, USA
Duty Manager
Salary: Competitive Location: Schaumburg, Illinois, USA
Education Specialist
Salary: Competitive Location: Kansas City, Missouri, USA
Facilities Technician
Salary: Competitive Location: Winter Haven, Florida, USA
Marketing Manager
Salary: Competitive Location: Melbourne VIC, Australia
Marketing Manager
Salary: Competitive Location: Kansas City, Missouri, USA
COMPANY PROFILE
IAAPA EMEA

Europe’s largest conference and trade show for the leisure, attractions, tourism and entertainment [more...]
+ More profiles  
FEATURED SUPPLIER

IAAPA ASIA 2018: WhiteWater signs exclusive distribution deal with Life Floor
WhiteWater has entered into a new partnership with flooring manufacturer, Life Floor. [more...]
VIDEO GALLERY

Red Raion - VR/5D Films Showreel 2016
Red Raion is the first made-in-Italy VR/5D movie production company, for your most advanced theaters and simulators. Enjoy some samples from their movies produced in 2016! Find out more...
More videos:
Simworx - The power to move you… – Simworx
The Son Of Bigfoot 4D Trailer – nWave Pictures
The innovative fun climbing concept – Clip 'n Climb
+ More videos  

CATALOGUE GALLERY
 

+ More catalogues  
ATTRACTIONS DIRECTORY
+ More directory  
ATTRACTIONS DIARY

28 Aug - 01 Sep 2018

World Leisure Congress 2018

tbc, Sao Paulo, Brazil
23-27 Sep 2018

EAS (Euro Attractions Show) 2018

RAI Exhibition and Convention Centre, Amsterdam, Germany
+ More diary  
LATEST ISSUES
+ View Magazine Archive

Attractions Management

2018 issue 2


View issue contents
View on turning pages
Download PDF
FREE digital subscription
Print subscription

Attractions Management

2018 issue 1


View issue contents
View on turning pages
Download PDF
FREE digital subscription
Print subscription

Attractions Management

2017 issue 4


View issue contents
View on turning pages
Download PDF
FREE digital subscription
Print subscription

Attractions Management

2017 issue 3


View issue contents
View on turning pages
Download PDF
FREE digital subscription
Print subscription

Attractions Management News

11 Jul 2018 issue 108


View on turning pages
Download PDF
View archive
FREE digital subscription
Print subscription

Attractions Handbook

2018


View issue contents
View on turning pages
Download PDF
FREE digital subscription
Print subscription
 
ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
 
ATTRACTIONS MANAGEMENT
ATTRACTIONS MANAGEMENT NEWS
ATTRACTIONS HANDBOOK
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS
ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2018
Jobs . News . Products . Magazine
Job opportunities with Merlin Entertainments Group
Guest Experience Host - Commercial
Merlin Entertainments Group
Reference: MAD0000SP
Salary: Competitive
Job location: Orlando, FL, USA
Closing date: 11 May 2018
We are the Orlando Cluster, and we are part of the magical Merlin Entertainments!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at Madame Tussauds Orlando!

About The Role
Come experience the glittering world of fame at the world’s best known wax attraction. As a Guest Experience Host, you will help to create lifelong memorable experiences in our attraction for our guests. Rather it’s escorting our guests down the red carpet or taking a picture of them while they are striking a pose with world leaders, when you are part of Team Merlin at Madame Tussauds, you walk among the stars!

Working in a variety of positions across the attraction, you will drive repeat visits by delivering the highest possible standards of guest service, presentation, and product knowledge. You will ensure that our guests are receiving optimal fun by connecting with them in a magical, fun, and safe environment.

By submitting one application, you will be considered for all available Guest Experience Host positions within our three attractions - Madame Tussauds, SEA LIFE Aquarium, and the Orlando Eye.

Available positions include Commercial (Retail, Wax Hands, and Bar Operations).

The most qualified candidates will be invited to our attraction for a pre-qualification session and interview. We cannot guarantee that all of the Guest Experience Host positions will still be available at the time of your interview.

Responsibilities:
* Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
* Demonstrates a strong sales approach, maximizing the department’s sales goals.
* Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.
* Ensure that our extended queue lines are managed in a safe way while still delivering an excellent guest experience.
* Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
* Ensure the highest standards of accurate and efficient cash handling procedures while monitoring guest flow during transactions
* To follow opening and closing procedures as detailed in the department’s operating plan.
* Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001).

About You
* Experience in a customer service role.
* Fun, dynamic, and friendly personality.
* Cash handling experience.
* Excellent communication, listening, and motivational skills.
* Able to work in areas with loud noises and confined spaces.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Self-motivated, able to work independently or as part of a team.
* Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

Preferred Qualifications:
Previous experience in service industry

Education:
High School Diploma or equivalent

About The Benefits
* Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.
* Flexible hours
* 30% discount in the retail store
* Merlin Magic Pass which give you free admission to Merlin attractions worldwide
* Employee Assistance Program
* Discounts through the Merlin Marketplace Website – on almost anything you buy online
* Discounts through Plum Benefits – on tons of ticketed events
* 30% discount at Skechers.com and Skechers stores
* FUN working environment and much more!

About Us
Madame Tussauds is the ultimate celebrity fun day out, where else can you get up close and personal with A-List celebrities, sporting legends, political heavyweights and historical icons and relive the lives, events and moments that made the world talk about them.

SEA LIFE is the world’s biggest aquarium. From sharks to sea turtles, and jellyfish to seahorses, SEA LIFE Aquarium showcases over 10,000 sea creatures worldwide.

The Orlando Eye is a 400ft observation wheel, providing unrivalled breath-taking views of Central Florida in all directions within fully enclosed, air-conditioned glass capsules.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it. Click on ‘apply now’.

APPLY NOW
Other vacancies with Legoland Discovery Centre
Head of Public Relations
Salary: Competitive Location: Florida, USA
Trade Marketing Executive
Salary: Competitive Location: Staffordshire, UK
Zoo Supervisor
Salary: up to £19,800 Location: Chessington, UK
Group Internal Reporting Analyst
Salary: Competitive rate of pay Location: Poole, UK
Production Manager (Theming)
Salary: Competitive Location: Staffordshire, UK
Facilities Manager
Salary: Competitive Location: Massachusetts, USA
Financial Analyst
Salary: Competitive Location: Orlando, Florida, USA
Facilities Lead Technician
Salary: Competitive Location: Kansas City, Missouri, USA
Human Resources Director
Salary: Competitive Location: Winter Haven, Florida, USA
Marketing Executive
Salary: Competitive Location: Melbourne VIC, Australia
Logistics and Procurement Manager
Salary: Competitive Location: New York, NY, USA
Master Model Builder
Salary: Competitive Location: Yonkers, New York, USA
Head of Commercial Partnerships and Projects
Salary: Competitive Location: Chertsey, UK
Marketing and PR Executive (Southbank Attractions)
Salary: Competitive Location: London, UK
Inventory Planning and Allocation Manager
Salary: Competitive Location: Orlando, Florida, USA
Admissions Team Leader
Salary: Competitive Location: New York, New York, USA
Entertainment Team Leader
Salary: Competitive Location: Windsor, UK
Commercial Operations Manager
Salary: Competitive Location: Leatherhead, UK
Events Sales Coordinator
Salary: Competitive Location: Sydney NSW, Australia
Curator
Salary: Competitive Location: Concord, North Carolina, USA
Duty Manager
Salary: Competitive Location: Schaumburg, Illinois, USA
Education Specialist
Salary: Competitive Location: Kansas City, Missouri, USA
Facilities Technician
Salary: Competitive Location: Winter Haven, Florida, USA
Marketing Manager
Salary: Competitive Location: Melbourne VIC, Australia
Marketing Manager
Salary: Competitive Location: Kansas City, Missouri, USA
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2018

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
ATTRACTIONS MANAGEMENT NEWS
ATTRACTIONS HANDBOOK
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS