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Job opportunities with Madame Tussauds
Commercial Duty Manager
Madame Tussauds
Reference: MER0001P5
Salary: Competitive
Job location: Orlando, FL, USA
Closing date: 11 May 2018
Take a starring role with A-listers at Madame Tussauds Orlando!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at Madame Tussauds (CITY)!

About The Role
Manage a team of fun driven and enthusiastic magic and memorable experience makers. We are now looking for an experienced Retail Operations Manager to join our Management Team. The Retail Operations Manager is responsible for the day-to-day smooth and profitable operation of our Retail, Food and Beverage, and Photo areas of our dynamic attraction. Through diligent work and optimal fun you will strive to achieve the financial targets as well as lead and develop your team.

Responsibilities:
* Assumes position of Team Lead in rotation within, ensuring the highest possible standards of guest service, education presentation, technical operation and safety in all areas of the attraction.
* Take an active role in devising and implementing guest service and sales strategies, and facilitate the delivery of the team briefings and learnings on attraction happenings, new policies and procedures, and current goals and incentives
* Execute staff incentive scheme to increase individual motivation, commercial spends, and promote teamwork.
* Constantly motivate and share feedback to all front line staff on their standards of guest service, and act as a mentor and coach on areas for development.
* Assist with training, objective setting, disciplinary actions, and other day to day management of front line staff performance.
* Ensure all cash handling processes are adhered to and investigate any discrepancies that occur. Monitor for suspicious behavior or patterns and immediately report to Commercial Manager and Profit Protection.
* Demonstrate strong sales and upselling skills, leading by example, throughout the attraction to maximize secondary spend.
* Leads by example and is an exemplary role model for all customer-facing team to follow and ensure proper coaching is given on a day-to-day basis
* Adopts an enthusiastic, assertive, and passionate approach to guest service, and demonstrates the Merlin values at every opportunity.
* Actively encourage and support new and innovative ideas from team members on how to improve the business, and ensure all staff respond positively to change, understand the way forward, and are able to look at all aspects of their areas of resonsibility through the eyes of our guests.
* Manages stock and inventory to ensure that damages and Costs of Sales (COS) are kept to a minimum to maximise profit oppourtunities for the Commercial Department
* Management of the inventory in MT/SL stockrooms, ensuring proper loss prevention standards and stock takes/ line counts in line with Merlin Policy.
* Other duties as assigned.

About You
* Minimum of 3-5 years of service industry experience with 3 years of retail management experience required preferably in a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
* Proven ability to work on multiple projects simultaneously and multi task as necessary.
* Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Desire to work in fast-paced environments.
* Commercially astute with strong budget management and forecasting abilities.
* A natural team leader with a confident, assertive but approachable personality.
* Enthusiastic, boundless and infectious energy about the business and the ability to enthuse others.

Education:
High School Diploma or GED required. College degree preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Madame Tussauds is the ultimate celebrity fun day out, where else can you get up close and personal with A-List celebrities, sporting legends, political heavyweights and historical icons and relive the lives, events and moments that made the world talk about them.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it. Click on ‘apply now’.

APPLY NOW
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Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2018
Jobs . News . Products . Magazine
Job opportunities with Madame Tussauds
Commercial Duty Manager
Madame Tussauds
Reference: MER0001P5
Salary: Competitive
Job location: Orlando, FL, USA
Closing date: 11 May 2018
Take a starring role with A-listers at Madame Tussauds Orlando!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at Madame Tussauds (CITY)!

About The Role
Manage a team of fun driven and enthusiastic magic and memorable experience makers. We are now looking for an experienced Retail Operations Manager to join our Management Team. The Retail Operations Manager is responsible for the day-to-day smooth and profitable operation of our Retail, Food and Beverage, and Photo areas of our dynamic attraction. Through diligent work and optimal fun you will strive to achieve the financial targets as well as lead and develop your team.

Responsibilities:
* Assumes position of Team Lead in rotation within, ensuring the highest possible standards of guest service, education presentation, technical operation and safety in all areas of the attraction.
* Take an active role in devising and implementing guest service and sales strategies, and facilitate the delivery of the team briefings and learnings on attraction happenings, new policies and procedures, and current goals and incentives
* Execute staff incentive scheme to increase individual motivation, commercial spends, and promote teamwork.
* Constantly motivate and share feedback to all front line staff on their standards of guest service, and act as a mentor and coach on areas for development.
* Assist with training, objective setting, disciplinary actions, and other day to day management of front line staff performance.
* Ensure all cash handling processes are adhered to and investigate any discrepancies that occur. Monitor for suspicious behavior or patterns and immediately report to Commercial Manager and Profit Protection.
* Demonstrate strong sales and upselling skills, leading by example, throughout the attraction to maximize secondary spend.
* Leads by example and is an exemplary role model for all customer-facing team to follow and ensure proper coaching is given on a day-to-day basis
* Adopts an enthusiastic, assertive, and passionate approach to guest service, and demonstrates the Merlin values at every opportunity.
* Actively encourage and support new and innovative ideas from team members on how to improve the business, and ensure all staff respond positively to change, understand the way forward, and are able to look at all aspects of their areas of resonsibility through the eyes of our guests.
* Manages stock and inventory to ensure that damages and Costs of Sales (COS) are kept to a minimum to maximise profit oppourtunities for the Commercial Department
* Management of the inventory in MT/SL stockrooms, ensuring proper loss prevention standards and stock takes/ line counts in line with Merlin Policy.
* Other duties as assigned.

About You
* Minimum of 3-5 years of service industry experience with 3 years of retail management experience required preferably in a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
* Proven ability to work on multiple projects simultaneously and multi task as necessary.
* Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Desire to work in fast-paced environments.
* Commercially astute with strong budget management and forecasting abilities.
* A natural team leader with a confident, assertive but approachable personality.
* Enthusiastic, boundless and infectious energy about the business and the ability to enthuse others.

Education:
High School Diploma or GED required. College degree preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Madame Tussauds is the ultimate celebrity fun day out, where else can you get up close and personal with A-List celebrities, sporting legends, political heavyweights and historical icons and relive the lives, events and moments that made the world talk about them.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it. Click on ‘apply now’.

APPLY NOW
Other vacancies with Merlin Entertainments Group
Operations Trainer
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ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2018

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