Guest Experience Manager - Operations, Legoland Discovery Centre,Dallas, TX, United States | attractionsmanagement.com jobs
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Job opportunities with Legoland Discovery Centre
Guest Experience Manager - Operations
Legoland Discovery Centre
Reference: LEG0002FT
Salary: Competitive
Job location: Dallas, TX, United States
Closing date: 18 Sep 2017
Build yourself a more exciting future at LEGOLAND Discovery Center Dallas!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Dallas!

About The Role
The Guest Experience Manager will be responsible for all the key visitor interaction points that make our attractions special and will be the person responsible for recovering and turning round any dissatisfied visitors. The qualified individual will also develop their direct reports to maximize their potential in line with our succession plan. The Guest Experience Manager will also take the lead in driving excellence in the visitor experience and oversee all guest interactions while ensuring our Mystery Visit and Daily KPI’s targets are met consistently.

This is a role that will require continual improvement and will regularly be challenging while being one of the most fun jobs you will ever have!

Responsibilities:
- Creates, defines and leads a consistently positive and enthusiastic approach to all aspects of guest interaction at all times
- Takes an active role in devising and implementing Customer Service strategy
- Ensures that the attraction is presented and maintained to Merlin Entertainments, plc acceptable standards in all areas at all times
- Monitors standards of service and guest response to overall product, through observations and guest comments
- Creates, defines and leads a consistently positive and enthusiastic approach to all aspects of guest interaction at all times
- Promotes Health & Safety of our staff and guests at all times to guarantee a healthy safe place to work and visit and supports the GEM Health & Safety with all implementation
- Manages all online inquiries, survey machines and mystery visit programs
- Leads from the front and hands on when and where necessary including regular duty management shift and weekend cover
- The GEM will be expected to be on-site during our busiest periods to demonstrate effective leadership
- Oversees and develops the Duty Managers to guarantee continual improvement and succession planning including effective delegation of tasks
- Supports Duty Managers by conducting interviews to select the highest quality new team members
- Motivates and gives feedback to all operations staff on their standards of Guest Service
- Supervise the safe operation of all rides while maintaining compliance with all Merlin, state and Federal rules, regulations and guidelines with support from Rides DM and Health & Safety GEM
- Celebrates successes of the Team
- Supports the Admissions Duty Manager to facilitate effective visitor flow through the queue management and entry process of both Attractions and understands the visitor journey and expectations
- Works closely with Marketing to possess an up to date knowledge of new exhibits and attractions
- Provides input regarding future alterations and how these can influence the experience and operational flow of visitors
- Monitors the effective visual appeal of all ‘experience’ points throughout attraction evaluating effectiveness and recommending improvements
- Ensures adequate availability of suitably motivated hosts to help promote sales / experiences
- Recommends alterations to attraction aesthetics / environment to drive commercial spend
- Supports the communication of new initiatives and strategies to ensure effective implementation
- Delivers all Marketing & Operational Events within the Attraction in line with cost of sale and delivery of department annual budget requirements

About You
- Minimum of 2-3 years of service industry experience with 1-2 years of supervisory experience in a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education
- Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations
- Proven ability to work on multiple projects simultaneously and multi-task as necessary
- Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word
- Desire to work in fast-paced environments
- A natural team leader with a confident, assertive but approachable personality
- Enthusiastic, boundless and infectious energy about the business and the ability to enthuse others
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events

Education:
- High School Diploma or GED required. College degree preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it. Click on ‘apply’.

APPLY NOW
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Jobs . News . Products . Magazine
Job opportunities with Legoland Discovery Centre
Guest Experience Manager - Operations
Legoland Discovery Centre
Reference: LEG0002FT
Salary: Competitive
Job location: Dallas, TX, United States
Closing date: 18 Sep 2017
Build yourself a more exciting future at LEGOLAND Discovery Center Dallas!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Dallas!

About The Role
The Guest Experience Manager will be responsible for all the key visitor interaction points that make our attractions special and will be the person responsible for recovering and turning round any dissatisfied visitors. The qualified individual will also develop their direct reports to maximize their potential in line with our succession plan. The Guest Experience Manager will also take the lead in driving excellence in the visitor experience and oversee all guest interactions while ensuring our Mystery Visit and Daily KPI’s targets are met consistently.

This is a role that will require continual improvement and will regularly be challenging while being one of the most fun jobs you will ever have!

Responsibilities:
- Creates, defines and leads a consistently positive and enthusiastic approach to all aspects of guest interaction at all times
- Takes an active role in devising and implementing Customer Service strategy
- Ensures that the attraction is presented and maintained to Merlin Entertainments, plc acceptable standards in all areas at all times
- Monitors standards of service and guest response to overall product, through observations and guest comments
- Creates, defines and leads a consistently positive and enthusiastic approach to all aspects of guest interaction at all times
- Promotes Health & Safety of our staff and guests at all times to guarantee a healthy safe place to work and visit and supports the GEM Health & Safety with all implementation
- Manages all online inquiries, survey machines and mystery visit programs
- Leads from the front and hands on when and where necessary including regular duty management shift and weekend cover
- The GEM will be expected to be on-site during our busiest periods to demonstrate effective leadership
- Oversees and develops the Duty Managers to guarantee continual improvement and succession planning including effective delegation of tasks
- Supports Duty Managers by conducting interviews to select the highest quality new team members
- Motivates and gives feedback to all operations staff on their standards of Guest Service
- Supervise the safe operation of all rides while maintaining compliance with all Merlin, state and Federal rules, regulations and guidelines with support from Rides DM and Health & Safety GEM
- Celebrates successes of the Team
- Supports the Admissions Duty Manager to facilitate effective visitor flow through the queue management and entry process of both Attractions and understands the visitor journey and expectations
- Works closely with Marketing to possess an up to date knowledge of new exhibits and attractions
- Provides input regarding future alterations and how these can influence the experience and operational flow of visitors
- Monitors the effective visual appeal of all ‘experience’ points throughout attraction evaluating effectiveness and recommending improvements
- Ensures adequate availability of suitably motivated hosts to help promote sales / experiences
- Recommends alterations to attraction aesthetics / environment to drive commercial spend
- Supports the communication of new initiatives and strategies to ensure effective implementation
- Delivers all Marketing & Operational Events within the Attraction in line with cost of sale and delivery of department annual budget requirements

About You
- Minimum of 2-3 years of service industry experience with 1-2 years of supervisory experience in a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education
- Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations
- Proven ability to work on multiple projects simultaneously and multi-task as necessary
- Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word
- Desire to work in fast-paced environments
- A natural team leader with a confident, assertive but approachable personality
- Enthusiastic, boundless and infectious energy about the business and the ability to enthuse others
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events

Education:
- High School Diploma or GED required. College degree preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it. Click on ‘apply’.

APPLY NOW
Other vacancies with Merlin Entertainments Group
Head of Public Relations
Salary: Competitive Location: Florida, USA
Water Park Grounds Team Lead
Salary: Competitive Location: California, USA
Front Office Manager
Salary: Competitive Location: California, USA
Head Playmaker
Salary: Competitive Location: New York, NY, USA
Marketing Manager
Salary: Competitive Location: Washington, District of Columbia, USA
Marketing Manager
Salary: Competitive Location: Tempe, Arizona, USA
Master Model Builder
Salary: Competitive Location: New York, NY, USA
Operations Trainer
Salary: Competitive Location: New York, NY, USA
Marketing and Sales Executive
Salary: Competitive Location: Minnesota, USA
Marketing Manager
Salary: Competitive Location: San Francisco, California, USA
Operations Manager (Hospitality)
Salary: Competitive Location: London, UK
Customer Service Centre/Guest Support Duty Manager
Salary: Competitive Location: Chessington, UK
Fastrack and VIP Team Leader
Salary: Competitive Location: Chertsey, UK
Operations Compliance Manager
Salary: £26,500 - £29,700 Location: Chessington, UK
Theming Production Manager
Salary: Competitive Location: Staffordshire, UK
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2018

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
ATTRACTIONS MANAGEMENT NEWS
ATTRACTIONS HANDBOOK
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS